Soon W. Leong is seeking a position as a staff pharmacist where he can utilize his pharmacy experience to improve customer service and healthcare outcomes. He has over 30 years of experience as a licensed pharmacist in Texas, most recently working at CVS pharmacies, where he was awarded for best customer service in 2012. Leong has strong skills in customer service, medication counseling, and managing pharmacy operations and staff. He is proficient in pharmacy software and aims to fill prescriptions accurately while providing excellent patient care.

1. Soon W. Leong
3625 Flagstone Drive
Carrollton, TX 75007
Phone: 214-535-8828
Email: soonvt@yahoo.com
Objective: Utilize my pharmacy experiences to achieve the most favorable level of healthcare and revenue
by combining best practices and knowledge of drug therapy, thereby improving customer service.
Core Competencies:
 Passion for extraordinary customer service, patient wellness, and healthcare
 Comprehensive knowledge of drug therapy, adverse effects, and interactions
 Excellent interpersonal skills to provide effective patient counseling
 Critical thinking skills with knowledge of recommended drug of choice and new drug therapies
 Ability to exercise managerial skills by promoting teamwork among technicians
 Excelled in daily pharmacist’s duties by filling prescriptions accurately and efficiently
 Proficient in pharmacy management software
 Self-motivated, enthusiastic, and diligent
Education:
Bachelor of Science Degree in Pharmacy from University of Texas at Austin, 1984
Pre-Pharmacy in University of North Texas, Denton, 1980
License:
Licensed as a Pharmacist in the State of Texas, 1984
Achievements/Activities:
 Awarded for Best Customer Service in District 9 of CVS Caremark Corporation in 2012
 Hosted flu immunization clinic to employees of Lowe’s Home Improvement in Lewisville, Texas in
2012
 Played a major role in facilitating business improvement resulting in prescription count increase and
customer satisfaction improvement
 Generated additional number of clientele through refined administration technique of vaccination
 Member of American Pharmaceutical Association
 Member of Texas Pharmaceutical Association
Responsibilities:
 Manage control substance inventory. Ensure validity of controlled substance and narcotic
prescriptions and abide by state law of pharmacy
 Administer flu shots and other immunizations
 Validate accuracy of prescriptions, counsel patients regarding drug therapies, adverse reactions, and
importance of adherence to maintenance medications. Answer questions and offer advice on over-
the-counter drug usage, vitamins, and supplements
 Monitor all patient profiles for drug-drug interactions, drug-allergy interactions, duplication in
therapies, and incorrect dosages
 Interact with physicians and nurses to resolve prior authorizations, refill approvals, conflicts with
dosage, and frequency of administration while keeping patients updated on status

2. Work Experience:
Organization: CVS Caremark Corporation in Bedford, Texas
Position: Staff Pharmacist
Duration: November 2015 to April 2016
 Work closely with Pharmacist-in-Charge daily to improve customer service to meet or exceed
targets and drive business improvements
 Inspect components of myCustomer Experience weekly such as customer acknowledgement,
genuine care, courteous and professional service, and wait time at pickup and drive-thru registers.
Implement corrective actions with technicians on unfavorable customer feedback
 Review customer comments from daily random surveys based on their experiences with the
pharmacy; hold short discussions with pharmacy team by complimenting positive outcomes and
encouraging ways to improve over negative feedback
 Actively manage Triage Queue to complete acute prescriptions on time and resolve rejected
prescriptions
 Closely monitor computer dashboard on multiple stations and manage technicians to prioritize
prescriptions and exceed customers’ expectations
 Manage new and refill prescriptions not picked up by patients. Communicate with patients on
importance of adherence to medication therapy
Organization: CVS Caremark Corporation in Lewisville, Texas
Position: Staff Pharmacist
Duration: December 1991 to November 2015
 Entered information at prescription Drop-off; retrieved medication from stock bottle, counted and
labeled medication in vials at Production; checked for accuracy in Verification; and rang up
transactions at Pick-up in register and drive-thru
 Processed new prescriptions promptly, resolved third party rejects, and updated patients on
problems with medications prescribed, insurance issues, and drug shortages
 Managed technician daily workstation assignment responsibilities and promoted teamwork
 Performed various tasks for inventory management in the pharmacy: including cycle counts, return
to stock on prescriptions not picked up, labels for new drugs, as well as return on expired and
discontinued drugs
Organization: Walgreens Pharmacy in St. Louis, Missouri
Position: Staff Pharmacist
Duration: July 1987 to December 1991
 Counseled patients on prescription drugs and offered advice for over-the-counter medication usage
 Adjusted and transmitted daily and weekly inventory orders
 Processed sale of prescriptions and store items
Organization: Revco Drugs in Irving, Texas
Position: Staff Pharmacist and Assistant Store Manager
Duration: November 1984 to July 1987
 Processed prescriptions from hardcopy with third party billing, counseled patients, advised
customers on over-the-counter medication selection, called doctors’ offices for refill approvals, and
ordered weekly and emergency supply medications
 Supervised clerks, balanced register transaction readings, calculated payroll, and assumed
responsibilities as assistant store manager
References and additional information available upon request