Mishelia Hodges is applying for a customer service position and has over 10 years of experience in retail, hospital, and pharmacy settings. She has worked as a cashier, pharmacy technician, patient transporter, and certified nursing assistant. Her experience includes verifying prescription information, filling medications, providing customer service, and assisting patients. Hodges has an Associate's Degree in Medical Assisting and certifications in pharmacy technician training, CPR, and as a registered pharmacy technician. She is looking to leverage her communication, customer service, and medical skills and experience.

1. Mishelia Hodges
Newport News, VA 23603
misheliahodges@yahoo.com
407-844-9112
I’m interest in the Customer Service position. I have excellent communication skills, hardworking and
Team oriented with established career working in retail and hospital settings. I feel my skills will be a
major help to your company. Looking forward to meeting you at my first interview….
Work Experience
McDonalds
Cashier - Newport News,VA July 2017 to Present
 Receive payment by cash, check,credit cards, or automatic debits.
 Issue receipts, refunds, credits, or change due to customers.
 Assist customers by providing information and resolving their complaints.
 Greet customers entering establishments.
CE Global Health Education Network
Pharmacy Technician/Assistant Teacher - Dallas, TX November 2016 to June 2017
 Supervised and monitored students' use of tools and equipment.
 Observed and evaluated students' work to determine progress, provided feedback,and made
suggestions for improvement.
 Determined training needs of students or workers.
 Administered oral, written, or performance tests to measure progress and to evaluate training
effectiveness.
 Prepared reports and maintained records,such as student grades, attendance rolls, and training
activity details.
Baylor University Medical Center
Patient Transporter - Dallas, TX July 2016 to May 2017
 Removed and replaced soiled linens or equipment to maintain sanitary conditions.
 Assist ambulance drivers in transporting sick, injured, or convalescent persons.
 Reported facts concerning accidents or emergencies to hospital personnel or law enforcement
officials.
 Placed patients on stretchers and loaded stretchers into ambulances, usually with assistance from
other attendants.
 Accompanied and assisted emergency medical technicians on calls.
Publix Grocery Store
Pharmacy Technician - West Palm Beach,FL September 2015 to June 2016
 Received written prescription or refilled requests and verified that information is complete and
accurate.
 Pre-packed bulk medicines, filled bottles with prescribed medications, and type and affix labels.
 Answered telephones, responded to questions or requests, locating items, referring them to the
pharmacist for medication information.
 Maintained proper storage and security conditions for drugs.

2. CVS Pharmacy
Pharmacy Technician - Apopka, FL November 2013 to August 2014
 Entered new patient profiles and prescriptions into medication input software system.
 Communicated directly with doctors' offices via telephone, fax and email.
 Provided friendly customer service at prescription drop-off and pick-up counters.
 Efficiently answered multi-line phone and processed high volume of order requests from nurses,
doctors and pharmacists.
 Verified patient data and billing information.
 Verified accuracy and completeness of information on prescription and refill requests.
 Processed up to prescriptions on high volume days with 100% accuracy.
 Provided critical information and advice to customers regarding possible drug interactions, side
effects,dosage and proper medication storage.
 Routinely operated the computerized Resource and Patient Management System (RPMS) and
Electronic Health Record (EHR) system.
 Maintained proper inventory levels, rotated stock and immediately complied with prescription
drug recalls.
CVS Pharmacy
Registered Pharmacy Technician - Dallas, TX January 2011 to November 2013
 Received written prescription or refilled requests and verified that information is complete and
accurate.
 Pre-packed bulk medicines, filled bottles with prescribed medications, and type and affix labels.
 Answered telephones, responded to questions or requests, locating items, referring them to the
pharmacist for medication information.
 Maintained proper storage and security conditions for drugs.
In Home Attendance, LTD
Certified Nursing Assistant - Houston,TX August 2009 to April 2011
 In home care for my disable sister.
Rowlett Nursing Home
Certified Nursing Assistant - Rowlett,TX August 2008 to November 2009
 Total Patient Care
Desoto Nursing & Rehabilitation
Certified Nursing Assistant - Dallas,TX December 2007 to August 2008
 Total Patient Care
Education
AssociatesDegree, Medical Assisting
Centura College – Newport News,VA
Pharmacy Technician
Sandford Brown College - Dallas, TX August 2010 to April 2011
Skills
Word Processing (8 years),Data Entry (10+ years),Insurance Verification (10+ years), Telephone Skills
(10+ years),
Customer Service Skills (10+ years),Medical Terminology (10+ years),Medicaid (10+ years)

3. Awards
Employee ofthe Month, Great Leadership
Certifications/Licenses
CPR December 2016 to December 2018
Registered Pharmacy Technician December 2016 to December 2018
Professional Skills Profile
• Expert understanding of Medicare and Medicaid processes
• Strong background in FDA drug safety guidelines
• ACR training
• REVO 501 & 502 training
• Extensive knowledge of medical terminology & abbreviation
• American Council of PharmaceuticalEducation (ACPE)
• Pharmaceuticalstorage awareness
• Pharmaceuticaldistribution familiarity
• Microsoft Office Suite
• CPR certification
• Excellent telephone etiquette
• Exceptional patient care and interaction
• Strong decision-making ability
• Focused and driven
• Dedicated team player
• Computer Skills: Microsoft Office Suite