1. Pete J Hernandez
2246 Lema RD SE Rio Rancho, NM 87124
Phone: (505)918-0455 E-Mail:pherna03@gmail.com PH
Summary
I am currently utilizing my Bachelor’s degree in business a manager at California Pizza Kitchen in
Albuquerque Uptown. I have proven customer service expertise and have been trained in all areas of the
restaurant. I am a flexible team player, great people skills, and an experienced leader who excels in
environments requiring my ability to effectively prioritize and juggle multiple projects. I have extensive
problem solving and research experience.
Experience
California Pizza Kitchen 2009- Currently Employed
2241 Q Street NE Albuquerque, NM 87110 (505) 883-3005
Position: FOH Service Manager
Training and Developing the Staff
Closing and Opening Responsibilities: deposits, sales reports, email correspondence, etc.
Operating and Controlling Aloha POS System: Transaction history, forecasting, orders, etc.
Reports: Daily, Sales, Finances, Employee Performance, Labor, etc.
Expanding and Growing the company
Guest Forecasting, Customer Service, Quality control
Operations control: Team building, work-flow, Inventory control, etc.
Coach, Discipline, Hire and terminate employees
Achievements:
First internal promotion in to CPK Management
CPK average PPA increased 2%
Increase guest volume by an average of 7% and decreased wait times by 50%
Completed 10 week management training in 6 weeks
Sales increased 10.7% under my management
Highest sales in the region
Leadership: Launched “Next Chapter” 160 day program in 4 weeks
o Leads validation programs for all FOH activities
o Developed team building programs for staff
o Developed new marketing strategies for current operation
Disney College Program Internship 2006-2007
Lake Buena Vista FL 32830
Position: CP Merchandise
Cash handling.
Greeting and helping every guest.
2. 2
Creating a special experience for every guest that I came in contact with.
Handling large volumes of guests from all over the world.
Training new cast members in areas that I had mastered.
Having fun
Monroe’s 2004-2008
6051 Osuna Rd NE Albuquerque NM 87109 (505) 881-4224
Position: Server/ Team Captain
Waiting tables
Cashier
Closing/Opening Responsibilities
Catering/Takeout
Guest Relations and Customer Satisfaction
Training and Development
Education and Development
University of New Mexico 2014
Graduate with a BBA in Business with a concentration in Marketing from Anderson School of Management.
1924 Las Lomas Rd NE, Albuquerque NM 87106
Achievements:
Marketing research announced in PR release for Johnny Boards
Developed Marketing and Promotion plans with client to increase catering and gluten free sales
Leadership: Led marketing projects in class: Consisted of, but not limited to: research, promotions,
marketing strategies, advertising, finances, and operations.
Led group in PharmaSim program with most improved marketing strategy
Skills
Proficient in Microsoft Word, Powerpoint, Excel, Qualtrics, Photoshop, AHOLA, Hot Schedules, IOS
software and Windows. Also familiar with Social Media outlets
Well at Public Speaking, adapt quickly to situations, respond quickly and accurately to all staff and
guest inquiries
Fast Learner, problem solver, hard worker, critical thinker, attention to detail, and well with time
management: earned BBA full time while working full time
Understands the value of establishing and maintaining a brand.
Quality performance: I do my best in everything I do.
Creativity: Photography, drawing and painting.
References
Available upon request
