This document provides a summary of Marilen Balce-Ibayan's qualifications and work experience. She has over 16 years of experience in office administration, personal assistance, executive secretarial, and sales support roles across various industries in the Gulf region. Currently she works as an Office Administrator for Emirates Global Aluminium in Dubai, UAE, where she provides administrative support to the Safety Department and manages safety reports. She holds an MBA in Finance and has received training in areas such as business writing, presentation skills, and Microsoft Excel.

1. MARILEN BALCE - IBAYAN
Mobile: 05-52429816
Email: malen0912@yahoo.com
Address: Remraam Dubailand, UAE
PROFILE:
With over 16 years experience working in various international organizations (industrial,
investment banking, airline, trading, exhibitions & advertising) as Office Administrator,
Personal Assistant, Executive Secretary & Senior Sales Support in the Gulf region. I am
adaptable individual and team player supporting senior top management & clients of large
companies with accurate and timely results.
KEY SKILLS:
• Very adaptable working in various industries with experience in administration, executive,
sales & client management
• Outstanding organizational management and communication skills
• Strong analytical skills and a broad understanding of the business to effectively interpret and
anticipate needs.
• Ability to manage multiple conflicting priorities and swiftly take the issues appropriately.
• Displays proficiency using standard office equipment and demonstrates advanced proficiency
by quickly adapting to new technology and easily acquiring new technical skills
CAREER HISTORY:
Office Administrator (September 2012 – till present)
Emirates Global Aluminium (formely DUBAI Aluminum Ltd.)- Jebel Ali, Dubai, U.A.E.
Provide support to the General Manager and the whole Safety Department team to ensure the safety
operations of the whole Jebel Ali plant.
• Manage daily administrative activities related to safety departments’ internal, external
business communication, receiving, assisting visitors with safety team training and attending
safety related queries with other employees.
• Facilitate all purchase requisition related to office requirements, assists safety team training
requirements for contractors such as arranging catering requests, printing of the presentation
materials, exam papers and contacting them of their test results.
• Prepare, maintain incident/accident reports and performs a detailed analysis for submission
to management using SAP system, distribute monthly safety flash report statistics and upload
all safety reports to the company intranet for employees’ information.
• Organize safety department meetings and send minutes to all concerned staffs, prepare
articles for monthly newspaper magazine of the safety department.
• Worked closely with HR, Admin and other related departments about safety teams’ annual
leave schedule, telephone bills, department contact list and organization chart.

2. Personal Assistant (June 2007 – July 2012)
Daiwa Capital Markets Europe Ltd. Manama, Bahrain
Report and assist General Manager and Deputy General Manager activities about stock brokerage,
asset management and private equities of current and potential clients.
• Support the management of day to day office routines: correspondence, maintaining files,
and other administrative tasks
• Manage corporate travels, arrange & negotiates with all travel vendors including flights &
hotels, traveller safety & security, credit-card management and travel expenses management
• Summarize meeting reports of management business trip, coordinate with Japan & UK Head
Office for monthly Trading Volume Reports
• Organize client’s research materials from Japan and update clients with Japanese stock
market daily (Tokyo Briefing and NKY Index Positions)
Sales Executive (November 2006 – June 2007)
Senior Sales Support Agent (Dec 2003 – Oct 2006)
Executive Secretary to the Area Manager (October 2001 – December 2003)
Qatar Airways W.L.L. Manama, Bahrain
Worked closely with the Area Manager and District Sales Manager about the daily and monthly
activities in order to ensure the business is running smoothly
• Assist the Area/Sales Manager and other top executives in monitoring and analyzing sales
reports and productivity by using the MIDT.
• Manage passenger bookings and retrieval of frequent flyer member details for any inquiries
and requests via Amadeus system
• Handle and coordinate airline’s PR activities such as billboard contracts, press releases,
marketing materials dissemination to various agencies.
• Conduct presentation to various corporate and social organizations about frequent flyer/
loyalty program, represented the company in various social programs and sponsorships to
promote PR activities.
• Carry out passenger sales activities through travel agents, corporate accounts, banks, hotels,
government offices, clubs & association and ensures good customer and client service
relationship by actual visit and regular phone calls.
• Perform daily administration jobs such as attending to high volume of phone calls, faxes, e-
mails & other correspondence, taking minutes of office meetings and updating area
manager’s contacts/clients database.
Achievements:
Enrollment of 5000 Frequent Flyer Bahrain based members.
Solely managed Frequent Flyer Program inquiries for BAH station.
Organized Qatar Airways participation in 2006 Bahrain International Travel Expo ’06)
exhibition
Executive Secretary (October 1999 – October 2001)
PICO International Bahrain W.L.L. Manama, Bahrain
* Exhibitions, Interior Design, Construction & Advertising Company
Accountants Asst. cum Secretary (May 1999 – July 1999)
EVEREST TRADING & SERVICES Manama, Bahrain

3. EDUCATION & QUALIFICATIONS:
Masters in Business Administration (MBA) Major In Finance
AMA International University, Bahrain (2007-2009)
Bachelor of Science in Commerce Major in Computer Science and Information System
Centro Escolar University, Philippines (1995-1999)
CERTIFICATES & TRAINING
1. Excel 2010 Basic - EGA Dubai, UAE (02 JULY 2014)
2. Financial Crime Training Programme, Information Security Awareness – Daiwa Bahrain (08 SEPT 10)
3. Effective Sales Techniques Course (QATAR AIRWAYS – 26-31AUG06)
4. Business Writing Course (QATAR AIRWAYS BAHRAIN – 29JAN06)
5. Presentation Skills Course (QATAR AIRWAYS BAHRAIN – 16-17NOV05)
6. Delivering Excellence Workshop (QATAR AIRWAYS BAHRAIN – 06-07DEC04)
7. Professional Telephone Behavior (QATAR AIRWAYS BAHRAIN – 08DEC04)
8. Pitman’s Method of Shorthand (NADIA INSTITUTE BAHRAIN – 15OCT02-15FEB03)
9. Secretarial Skills (NADIA INSTITUTE BAHRAIN – 29JAN– 08APR2000)
PERSONAL DETAILS:
• Nationality: Filipino
• Languages spoken: English and Tagalog
• U.A.E. Driving License holder
REFERENCES:
(Available upon Request)