Ana Ma Vicedo Almazán has over 20 years of experience in office management and executive assistance. She is currently the Executive Assistant to the Vice President of Burger King, South Division and Office Manager. In this role, she handles executive tasks, maintains confidential information, communicates on behalf of the Vice President, and manages projects. As Office Manager, she oversees administration, finances, events, and more. Previously, she held roles as Assistant Airport Operations Manager at Continental Airlines and Airport Passenger Service Agent. She has extensive education in law, English proficiency, finances, problem solving, time management, presentations, ticketing, customer service, leadership, emergency response, and security coordination.

1. ANA Mª VICEDO ALMAZÁN
C/ Portugal, 4 P3 -1ºD 28224 Pozuelo de Alarcón-Madrid
625 81 80 77
Vanamaria2@hotmail.com
SKILLS -Supervising staff -Office Management
-Problem solving -Expertise in planning, prioritizing and organizing the workflow
AREAS OF EXPERTISE
MANAGEMENT Knowledge of all aspects of Office Management including different departments such Marketing, Supply, Sales
and Administration.
Can prioritize and handle multiple tasks while meeting established deadlines.
Ability to manage change and adapt to new procedures.
Ensuring office expenditure is maintained with budgeted levels.
Liaising effectively with clients, suppliers and colleagues at work.
Able to lead and motivate team.
Organising and planning ahead.
PERSONAL Strong problem solving qualities.
Ability to work autonomously.
Setting office goals and driving performance to exceed goals.
Strong sense of responsibility.
Works well under pressure.
PROFESSIONAL EXPERIENCE
2008-Present BURGER KING GENERAL SERVICES-MADRID
Executive Assistant to the Vice President of Burger King, South Division & Office Manager
Duties as an Executive to The Vice President:
Enabled Vice President to become more productive by handling a wide array of executive office tasks, including
screening phone calls, preparing correspondence/memos and creating new processes/procedures.
Maintained strict confidentiality with sensitive information, financial documents, client´s records, and personal
matters.
Communicating effectively on behalf of the Vice president.
Keeping Directors up to date and informed of their priorities and meetings
Managing projects and conducting research
Making travel and guest arrangements
Maintaining a high level of confidentiality when handle highly sensitive material.
Duties as an Office Manager:
Maintaining and developing an in-house administration system.
Managing all incoming invoices, processing all expenses, querying any unusual claims assisting with any queries
Co-ordinate the activities of the reception, cleaning and utilities.
Maintaining the condition of the office and arranging for necessary repairs. Ensuring that the office stationery
and consumables are readily available and stocked.
Coordinating Company events & activities including lunches, and teambuilding events
Responsible for outsourcing recruitment.
Responsible for the Company vehicle fleet management.
Managing corporate credit cards.
Travel Manager: Administered online travel booking to ensure compliance with travel policies and monitored
travel expenses.

2. 1998-2004
CONTINENTAL AIRLINES
Assistant Airport Operations Manager
Assisting to the airport Manager in marketing the airport services and operations and monitoring the daily
activities of airport staff.
Develop operational policies and procedures and recommend changes if required.
Participate in department meetings and conferences for city boards.
Develop and analyse all leases and agreements and obtain required approvals.
Complete the task of recruiting staff and providing required training sessions to the staff.
Handle the responsibility of performing inspections and overseeing security activities to maintain the security
standards.
Perform the task of handling activities such as execution of FBO operations, tenant relation building, and snow
removal activities.
Handle the responsibility of looking after the maintenance of all equipment as well as the implementation of
sanitation by following the standard procedures.
Responsible for extending support to the airport manager in long term and short term planning of airport
operations.
1991-1995 CONTINENTAL AIRLINES
Airport Passenger Service Agent
Assisting passengers with accessing airport facilities.
Guiding passengers and answering questions at the ticket counter and assigning seats.
Issuing boarding passes, processing ticket changes, and making reservations.
Following and requesting passengers to adhere to airport regulations.
Assisting in the safety of the airport and boarding process.
Selling tickets and completing sales reports.
EDUCATION AND TRAINING
 Law .Universidad Complutense de Madrid
 English Proficiency (CPE). The Polytechnic Central of London
 Finances for Non-Financiers .Burger King General Services
 Problem Solving Methodology .Burger King General Services
 Time Management. Burger King General Services
 Building Effective Presentations
 Ticketing Sales and “Amadeus” computer program .Continental Airlines- London
 Customer Service Program. IATA Singapore
 Leadership Teambuilding. Continental Airlines. Houston
 Emergency Response Training Course. Continental Airlines. Paris
 Ground Security Coordinator. F.A.A. London