1. Maria Fe VIZCONDE- TATSAYANONCHAI 1
MARIA FE VIZCONDE-TATSAYANONCHAI
93 Matimbubong, San Ildefonso Bulacan / +63-927-479 6008 / maryfevizconde@yahoo.com
CAREER
SUMMARY
 Result- oriented professional with 9 years of experience in the field of
Learning and development. While 10 years in the operations of hospitality
industry.
 Proficient at managing and leading teams for running g successful
Training operations for both ship and shore based training.
 Rich experience of developing procedures, service standards for business
excellence.
 Project Manager in Star Cruises’ training record keeping via SAP
technology for shore-based employees.
 Significantly contributed in the increased of revenue of Genting star
Tourism Academy’s (GSTA) by implementing innovative programs for
stakeholders, external and internal clients.
 Instrumental in state accreditation such as the MARINA and TESDA.
 Official representative of GSTA on the following organizations in the
Philippine setting: Philippine Society for Training and Development
(PSTD), Association of Human Resources (AHRM) in the hospitality
Industry of the Philippines and Hotel and Restaurant Association of the
Philippines (HRAP).
 Spearheaded the Outreach programs in Genting Star Tourism Academy
(GSTA)
CORPORATE
CHRONICLE
Program Manager – Corporate Training
Genting-Star Tourism Academy, Philippines, October 2011 - Present
 Initiate corporate training tie-ups and coordinate all corporate training-
related activities with external and internal (Genting Group and its
affiliates) clients, in close coordination with the AVP-Training.
 Manage the preparation, conduct, and evaluation of all corporate training
programs - from Basic Soft Skills, Developing Managerial Skills,
Developing Training Skills, CrewUpgrade/Skills Enhancement Programs,
Educational Tours, Pre-employment, and other customized programs, in
coordination with concerned Program Managers and Program Tutors.
 Coordinate closely with the Marketing Manager on the marketing
strategies of the academy, in coordination with AVP-Training and a
committee of selected academy personnel.
 Oversee the quality control of all training materials related to corporate
training.
 Ensure that corporate training is evaluated and its effectiveness followed
up with the clients concerned.
HR Manager Talent Development
Star Cruises Regional Head Quarters, Manila, February 2011 – October,2011
 “Core Competencies” of workforce with Senior Manager Talent
Development.

2. Maria Fe VIZCONDE- TATSAYANONCHAI 2
 Knowledge Management
 Keep training materials up to date and manage all training materials of
company.
 Identify training and development needs within the organization.
 Liaise with other functional/departmental managers to understand all
necessary aspects and needs of staff training and development, and to
ensure they are fully informed of training and development objectives,
purposes and achievement.
HR Fleet Manager (Club and Hotel)
Star Cruises Regional Head Quarters, Manila, March,2010–Feruary,2011
 On crew planning and budgeting, determine overall budget and crew
assignment plan.
 On crew personnel functions, verify accuracy of personnel record,
insurance, staff movements (promotions, transfers, salary adjustments
etc.)
 On Hotel crew statistical reports, develop, analyze and recommend
appropriate solutions to Hotel Operations
 Liaise and build rapport with Hotel Division (Corporate Division) and
Ships’ Hotel Management and Personnel Managers on all crew matters.
 Liaise with manning agents for crew matters; Formulate crew policy
related to HR.
 Assist in monitoring the crew manpower budget by collecting reports
from the ships and summarizing them.
 Assist the VP Human Resources in the overall management and
administration of ship-based HR functions.
Instructor - Part-time Basis
Power Institute of Hospitality and Arts (PIHA), January 2010 – March,2010
 Deliver the program in accordance with the approved course package.
 Fulfill system requirements specified in the PIHA Quality Management
System.
Instructor – Part-time
MIHCA, Magsaysay Institute of Hospitality and Culinary Arts (MIHCA), August 2008 –
December 2009
 Deliver the program in accordance with the approved course package.
 Fulfill system requirements specified in the MIHCA Quality Management
System.
 Assess trainee performance and submits assessment results not later
than three (3) working days from the last training day.
 Conduct the following courses: Public Health and Sanitation , Personality
Enhancement Course (also with Visa) and Johnson and Wales Food and
Beverage Fundamentals a 2 month Course
Restaurant Training Instructress
Costa Crociere, January – April 2004
 Conduct training program provided for newly qualified crew before they
go onboard any of the Costa Crociere ships.
 Ensure that they are prepared and fully equipped in knowledge and skills
in food and beverage department in accordance to the standard provided
by the company.

3. Maria Fe VIZCONDE- TATSAYANONCHAI 3
Instructor – Regular-on Call
Magsaysay Learning Center, Manila, October 21, 2003 – December 2003
 Magsaysay Training Center is an affiliate of Magsaysay Maritime
Corporation. It provides quality skills training to those who wish to
pursue a career in the hotel industry, whether on land or on a cruise ship.
 Conduct Dining Steward Training Course (Basic F&B)
 Conduct Personality Enhancement Training (Pre-Interview Course)
Food and Beverage Manager
Star Cruises Pte Ltd. (Manned by Magsaysay Maritime Corporation), March 2003 – August
1999
 Manage operational details of various functions, making certain all
contractual obligations were fulfilled.
 Manage all areas of the restaurant, including human resources,
operations and marketing, while ensuring that the company’s standards
of quality and service are maintained.
 Maintain an accurate and up to date manpower plan of restaurants
staffing needs. Prepare management schedules and ensure that the
restaurant is staffed for all shifts.
 Staffed, trained, and developed restaurant managers and hourly
employees through orientations, ongoing feedback, establishing
performance expectations and by conducting performance reviews.
Assistant Food and Beverage Manager
Star Cruises Pte. Ltd.(Manned Magsaysay Maritime Corporation), February 1999 – May
1999
 Liaise with the concerning food standard, quality and presentation.
 Ensure the highest service standard and achieve the desire budgeted F&B
cost and revenue set forth by the company.
 Ensure the highest level of cleanliness and sanitation in F&B outlets in
accordance with the company standard.
 Able to motivate, develop and conduct training program for outlets/
subordinates.
 Assist F&B Director with monthly or weekly F&B Promotions in
accordance with business nature and passenger demographics.
 Assist F&B Director/ on day to day running of the F&B Outlet Operation.
Also in training the crew to further enhance their knowledge and skills.
 Conduct onboard training at M/V Star Pisces which was the training ship
to deploy crew to the other seven (7) ships of Star Cruises. Crew who are
newly hired were being trained for the basics such as the USPH (United
States of Public Health and Sanitation) , service on the specialty
restaurants such as the Japanese Service, Chinese and Western Service
also for the VIP Lounge Service for at least a month or two. Conducts
appraisals of the trainees after they are being trained onboard. Reports
directly to the Training Director.
Assistant Restaurant Manager
Star Cruises Pte Ltd. (Manned by Magsaysay Maritime Corporation), March 1996 –
January 1999
F&B Supervisor [Management of Japanese Restaurant, Bars,VIP Outlet Lounge

4. Maria Fe VIZCONDE- TATSAYANONCHAI 4
Admiral Lounge and Italian Restaurant (Marco Polo)]
Star Cruises Pte Ltd. (Manned by Magsaysay Maritime Corporation ), November 1994 –
November 1995
Service Captain
Star Cruises Pte Ltd.(Manned by Magsaysay Maritime Corporation), November 1993
November 1994
Food and Beverage and Banquet Service
The Manila Hotel, June 1992 – October 1993
EDUCATIONAL
ATTAINMENT
Bachelor of Science of Nutrition and Dietetics, University of Santo Tomas,
Manila, Philippines, March 1992
Licensed Nutritionist and Dietetics with License No. 000797995
TAELLN411 Address Adult Language, Literacy and Numeracy Skills (TAE40110
Certificate IV in Training and Assessment), Tasmanian Technical and Further
Education, June 2015
National Certificate II in Food and Beverage Services, Technical Education and
Skills Development Authority, Issued on 22 July 2014 (Valid Until 22 July 2019)
Diploma of Hospitality SIT50307, New South Wales Technical and Further
Education Commission Australia, December 2013
TAE40110 Certificate IV in Training and Assessment, North Australia Career &
Training Services, February 2012
Training Methodology & Assessment Methodology Training Program (AM 1
and TM1), Technical Education and Skills Development Authority, March 2009
Post Baccalaureate Program in Organization Development from De La Salle –
College of Saint Benilde, Manila, Philippines, November 2014
o Disciplines and Tools for Organization Efficiency Innovating Systems &
Processes for Improved Business Outcome
o Corporate Communication in Organizational Culture Living the
Governance, Brand, and Business Culture
o Systematizing Excellence in Operations for Strategic Effect, TQM For
Organizational Effectiveness
o Managing OD Essentials for Breakthrough Results OD as Top
Management Function
o Structuring Organizations for Strategy Execution Strategic Management
for OD
o Executive Leadership And HR Management In OD Leveraging People as
Capital for Competitiveness, Profit & Growth
Hazard Analysis Critical Control Point Training Course, SGS, Genting Star Tourism
Academy, 30 May to 1 June 2012
World Wide Sommelier Association (WSA) Certified Level 1
Thru Philippine Sommelier s Inc.,Genting Star Tourism Academy June 2- 7, 2014
CONDUCTS
TRAININGS ON
I. Leadership Training for Senior Management Level Positions of Star
Cruises Club Operations held in Manila, Philippines
o Performance Appraisal and Coaching

5. Maria Fe VIZCONDE- TATSAYANONCHAI 5
o Highly Effective Habits of Highly Effective People
II. Management Units of Diploma Students in GSTA
o Implement and Monitor “Work Place Health, Safety, and Security
Practices”
o Work Operations
o Lead and Manage People
o Hygiene and Safety Practices
III. Newly Hired Employees of Star Cruises (NEOP), Manila, Philippines
o Introduction of e-Systems (e-Payment, e-Claim, e-Cabin, e-Travel)
IV. Pre-employment Training (PET) Manila, Philippines
o Career Professionalism
o Workplace Diversity
V. Developing Managerial Skills
VI. Basic Soft Skills for Call Center AGENTS and
New Employees of Star Cruises Manila , Philippines
o Social Skills
o Communication Skills
o Spirit of Hospitality
o English as a Second Language
o Accent Neutralization
o Customer Service from the Heart
VII.Developing Training Skills for Supervisors and above SC Employees ,
Manila, Philippines
o Training Needs Assessment
o Planning the Training
 Design Training Program
o Delivering Training
o Assessment
VII. English as a Second Language for Foreign Students ( Korean and
Nepalese )Students
IX. Accent Neutralization for Norwegian Cruise Line Crew Members in
Manila, Philippines
X. Responsible Gaming conducted for all the different school and
universities in Manila, Philippines
XI. Authentic Japanese Restaurant Service Part I & II in Food and Beverage
Department Onboard Superstar Virgo, Hong Kong March 2011 , June and
July, August 2015 and September 2015
XII.Visual Merchandising for Retail & Department Crew members
Onboard Star Pisces, Hongkong October 2015
ATTENDED
TRAININGS ON
Changing World of the Trainer with the Powerful Presentation
Philippine Society for Training and Development (PSTD) , La Salle RCBC Bldg,
Makati City, 26 Nov. 2015

6. Maria Fe VIZCONDE- TATSAYANONCHAI 6
7 Star Magnum Butler’s Training by Josephine Ive
C Room, Annapolis Greenhill’s May 8, 2015
Facilitator Enhancement by Franklin Covey
FEC 2014 by Franklin Covey, February 201, 2014
7th
HR Training and Congress
Pathways to Success Aligning Strategy, Talent and Organization for Sustainable
Business Growth held at SMX Convention Center Mall of Asia Complex, Pasay City
August 28- 29, 2013
Experiential Learning
Design and Vendor Considerations in Ropes Course
Philippine Society for Training and Development (PSTD)
AIM Conference Center, August 27, 2013
Accelerated Talent Management
Philippine Society for Training and Development
AIM Conference Center Makati Philippines July 16, 2013
Career and Talent Management - Best Practices from the BPO Industry,
Philippine Society for Training & Development (PSTD), AIM Conference Center,
Makati City, 16 April 2013
Are We Ready to Face Global Trends?Best Practices in Managing People and
Measuring Workplace Performance, Philippine Society for Training &
Development (PSTD), AIM Conference Center Makati City, 12 March 2013
Shifting Learning Methodology - Best Practices from the Academe and Business
Consulting, Philippine Society for Training & Development (PSTD), AIM
Conference Center Makati, 12 February 2013
Seminar on Enhancing Work Team Effectiveness - (Through Improved
Interpersonal and Business/Soft Skills), Consultancy and Training Center (CLA),
Tiara Oriental Hotel, Makati City, 15 December 2012
Executive Coaching, People Management Association of the Philippines,
INC.(PMAP), Richmonde Hotel, Pasig City, 19 October 2012
Basic Mandarin, Genting Star Tourism Academy, Star Cruises Center, Pasay,
14 September 2011
Introduction to Business Continuity Management, Star Cruises, Star Cruises
Center, Pasay, 20 June 2013
Hazard Analysis Critical Control Point Training Course, SGS, Genting Star Tourism
Academy, 30 May to 1 June 2012
ISM Awareness Course, Star Cruises, Star Cruises Center,Pasay City, 06 May 2011
Bomb Threat Management and Improvised Explosive Device, Star Cruises, Star
Cruises Center, Pasay City, 16 April 2011
Modified Security Awareness Program, Star Cruises, Star Cruises Center, Pasay
City, 30 April 2011

7. Maria Fe VIZCONDE- TATSAYANONCHAI 7
First Aid Basic Life Support, Star Cruises, Star Cruises Center, Pasay City,
19 March 2011
Security Awareness Program 101, Star Cruises, Star Cruises Center, Pasay City,
19 February 2011
Emergency Response for Fire and Earthquake, Star Cruises, Star Cruises
Center,Pasay City, 19 February 2011
CHARACTER
REFERENCES
Mr. Cheng Foong Sim
Senior Vice President Hotel Operations – Star Cruises
Mr. Romeo Sajonas Jr.
2nd AVP Genting Star Tourism Academy
Ms. Ana Llamas
Senior Manager – Human Resources SuperStar Virgo – Star Cruises