Resume

1. ROGELIO M. GONZALES
Ph1 B1 Lot18 Ridgecrest Subdivision Molino 4 Bacoor, Cavite, Philippines 4102
+63 46 450.5668/+63 9179321134 rovicgonza@yahoo.com
ASSISTANT MAITRE D’
PROFESSIONAL PROFILE
 High-performing management executive with 23 years of restaurant experience at Royal
Caribbean Cruise Line
 Savvy operations leader with indelible reputation for delivering utmost customer dining
experience whilst ensuring efficient service and conformance to standards
 Skilled strategist who manages and communicates the financial aspect of food & beverage operation
ensuring successful identification of expense reduction through cost efficiencies and revenue
growth through various promotions and activities
AREAS OF EXPERTISE
 Restaurant Operational Process  Team Performance Management
 Customer Satisfaction  Budgeting
 Profit & Loss Management  Training and Leadership Development
 Food & Beverage Planning & Execution  Decision Making
PROFESSIONAL EXPERIENCE
Assistant Maitre D’, Majesty of the Seas, Royal Caribbean Cruise Line, 2015 to Present
 Manages the dining room function as well as assigning duties, responsibilities and workstations
 Provides on-the-job training to 120 restaurant personnel to strengthen performance and oversees work
procedures to ensure high quality standards and services are met
 Spearheads the collaboration with Food and Beverage Manager and Executive Chef for the planning
of seating requirements, serving arrangements, service production and time sequences
 Closely monitors customer satisfaction by ensuring guests are properly greeted and escorted to their
assigned seats and observes guests to anticipate their needs and respond to any additional request.
 Recommends measures to improve work procedures and employee performance to increase quality of
services and job safety.
 Oversees requisition requirements to ensure quality and timely delivery of products
 Plans and manages revenue growth by executing cost efficiency efforts and promotional, upselling
activities
 Vast knowledge in appropriate food and wine terminologies and maintains familiarity of menu
descriptions and wine list to enhance the guests’ dining experience
Head Waiter, Royal Caribbean Cruise Line, and 2010 to 2015
 Trains, monitors and evaluates Restaurant employees for service according to standards.
 Following all Restaurant Operations guidelines (i.e. Dynamic Scheduling, Traffic Flow, Over Time)
creates and notifies Maitre d' regarding work schedules
Room Service Supervisor, Royal Caribbean Cruise Line, 2008 to 2010
 Supervises staff to ensure room service trays are set according to Standards

2. R. Gonzales – page 2
 Greets guests appropriately when delivering room service order, Observes all established security and
guest privacy procedures when delivering to staterooms.
Waiter, Royal Caribbean Cruise Line, 1999-2008
 Greets and escorts guests, where applicable to their assigned seats, or to available seating, per
Standards.
 Provides on-the-job leadership and guidance to Assistant Waiters to strengthen their current
performance and in preparation for possible advancement to a Waiter position.
Assistant Buffet Man, 1996 to 1999
 Responsible for preparations of different kinds of salads and setting up of buffet in various venues.
TRAININGS & SEMINARS
 Person Assist in case of Emergency  United States Public health (Basic)
 Safety of life at Sea  Basic Wine Training
 Gold Anchor Standards  Wine Quest
 Serve Safe alcohol policy
 The Service Difference Modules:
Connecting with Customers
Meeting Unspoken Customer Needs
Guiding Customer Conversation
 Collaborative Problem Solving  Training and Coaching for Successful
Performance
 Time Management to Reduce Stress  Building Great Teams Session 1&2
 Goal Setting to Improve Performance 1&2  Correcting Performance Problems
 Building Effective Business Relationship  Coaching to Improve Performance
 Communication Counts  Crown Management Appropriate Training
 Hazardous Materials Awareness
 Gaylord System and Live Fire Blanket
Training
 Leading Workplace Safety
EDUCATION
 Pamantasan ng Lungsod ng Maynila, Intramuros, Manila, Philippines