Avinash has over 14 years of experience in human resources, administration, training and development across the hotel and travel industries. He is currently an Assistant Manager at Oryx Rotana & Qatar Airways SSP in Doha, Qatar, where he performs duties such as performance reviews, training, recruitment, and ensuring policy compliance. Previously, he held management roles at JSM Corporation, P&O Cruises UK, and Grand Hyatt Mumbai.

1. AVINASH SAVIO D’SOUZA
Performance-driven professional
Al Thumama, Doha Qatar
+974 33918847/+974 66762330
fnb2707@gmail.com
Avinash2041
Visa Status: Work visa with NOC
OBJECTIVE_______________________________________________________________
Performance-driven professional with a passion for developing strong Employee relations by implementing HR
and Administration policies and procedures that impact corporate profitability, employee satisfaction and
productivity.
SUMMARY________________________________________________________________
Over 14 years of experience of talent acquisition, administration and training & development. Diverse
experience in various departments within the hotel and travel industries, holding management positions with
Grand Hyatt Mumbai, P&O Cruises UK, JSM Corporation, and Oryx Rotana.
 Handled recruitment and training for Hard rock and Asilo for JSM corporation as Assistant General Manager
 Middle east experience of over one year working with Qatar airways SSP and Oryx Rotana
 International experience of working on P&O Cruises
 Proficient in Food & Beverage, bar & restaurant, banqueting management
 Strong management and marketing skills in Training, Administration and Sales
 Conversant with CAS and FBAS financial programs, Micros, Net chef, CrunchTime and Lotus Notes
software
 Worked with Celebrity Chefs like Gary Rhodes, Marco Pierre White, Atul Kocher
SKILL SET________________________________________________________________
 Recruitment and administration Training and manpower development
 Food & Beverage services Resources Management
 Performance and reward Management Employee engagement
LANGUAGE ______________________________________________________________
 English
 Hindi
 Marathi
 Konkani

2. EDUCATION_______________________________________________________________
 Ongoing Post Graduate Diploma in Human Resource Management (PGDHRM) from Welinkars
Institute, Mumbai (2016)
 Diploma in Hotel Management and Catering Technology - Maharashtra State Board of Technical
Education, Mumbai, India (2004)
CERTIFICATIONS__________________________________________________________
 Special Assistance Team Training – Disaster Management (2016)
 Managing Performance – Appraisal Management (2016)
 Train the trainer- On the Job training (2016)
 WSET Level 2 wine sommeliers course – UK certified (2016)
 Integrated Pest Management - Nutra Stat (UK) Ltd. (2013)
 PSCRB & STCW-95 courses from Naval Maritime Academy (2013)
 Elev 8 module 1 & 2 enabling leadership at P&O Cruises (2010)
 Training on Italian wines familiarization from Antinori Wines (2006)
 Basic Food Hygiene Certificate - The Chartered Institute of Environmental Health, UK (2006)
MAJOR ACHIEVEMENTS____________________________________________________
 Awarded several Appreciation letters by General Manager for outstanding reviews on social media
sites like Trip advisor, Zomato.
 Developed Training Modules for F&B department for Service Delivery and Recovery.
 Best Performer of the Month, for handling the largest number of weddings, and receiving the highest
passenger comments
 Received Silver Cruise Pin award, onboard P&O Cruise ship 'Oceana', for exemplary handling of
weddings-at-sea packages
 Opened the 'Seventeen' (a fine dining Gueirdon restaurant onboard Azura), and received positive
passenger feedback with high CSQ scores
 Inaugurated the 'Ocean Grill' and 'Trattoria' (select dining restaurants) onboard Adonia
 Constantly motivated and developed the Room Service team, that achieved the highest CSQ score of
90% in 2013
WORK EXPERIENCE_______________________________________________________
Oryx Rotana & Qatar Airways SSP, HIA, Qatar
Assistant Manager (January 2015 – Till Date)
 Annual Performance and Mid-Year review of Staff on job duties and responsibilities, performance goals
and expectations, appraising their performance and future development opportunities.
 Develop Training Modules for F&B department for Service Delivery and Recovery.
Managing Training calendar and ensuring maximum participation from staff.
 Strategic workforce planning in line with long-range view of the organization's business objectives,
expansion plans and existing talent needs.
 Interviewing for F&B resources by assessing applicants’ relevant knowledge, skills, soft skills,
experience and aptitudes.
 Producing monthly analysis, explanations and reports for business unit positions, exposure, and P&L in
a timely and accurate manner.
 Sentimental Analysis for areas of improvement based on Customer feedback on social media.

3.  Updating standard of procedures and implementing new Policies as per Company requirements.
 Maintain schedules for rotating staff and monitor overtime accumulation and attendance. Attendance
Management using OYSIS software.
 Effectively manage end-to-end process of employee leaves based on policy applicability, eligibility and
business trends.
 Administering Monthly staff activities for Motivation and Team Building.
JSM Corporation, Mumbai
Assistant General Manager (November 2014 – January 2015)
 Lead Team by attracting, recruiting, training and appraising talented personnel.
 Assigns duties to staff and observes performance to ensure adherence to hotel policies and established
operating procedures.
 Adheres to all franchise and company procedures and regulations as well as standard operating
procedures.
 Ensuring that the operational budget is in line and costs are strictly controlled to maximize profitability,
through integrated cost management plans, and focusing on minimal inventories, timely procurement
and delivery on demand where possible.
 Set and control with the General Manager, Vice President Finance and Human Resources Manager
applicable reward or incentive schemes.
P&O Cruises, Southampton, UK
Assistant F&B Manager (August 2013 – October 2014)
Finance Officer (June 2012 - August 2013)
Restaurant Manager (November 2006 – June 2012)
 Develop and implement strategies and initiatives aligned with the overall business strategy
 Support current and future business needs through the development, engagement, motivation and
preservation of human capital
 Develop and monitor overall HR strategies, systems, tactics and procedures across the organization
 Bridge management and employee relations by addressing demands, grievances or other issues
 Implement and maintain F&B sales/marketing programs
 Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage
operations
 Coordinate food and beverage operations with other hotel departments to ensure efficient guest service
 Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and
quality
Grand Hyatt, Mumbai
Food & Beverage Associate (May 2004 – November 2006)
 Manage guest queries in a timely and efficient manner Up-sell with latest departmental incentives
 Ensure compliance of brand standards
 Strive to achieve departmental targets
PASSPORT DETAILS
 Passport Number: L4788976
 Issue Date: 10/10/2013
 Expiry Date: 9/10/2023
REFERENCES: Available upon request