Grace Dolorito De La Pena is seeking a career in customer service and hospitality. She has over 5 years of experience in food and beverage service and has worked at several hotels and restaurants in the Philippines and UAE. Her qualifications include strong communication skills, ability to work independently, and experience in roles such as food preparation, serving guests, reservations, and cashiering. She has a Bachelor's Degree in Hotel and Restaurant Management and is computer literate.

1. CURRICULUM VITAE
Name: GRACE DOLORITO DE LA PENA
Current Address: Shangri-la, Abu Dhabi, U.A.E.
Contact No: +971 56 2752411
Email Address: yuki_gara16@yahoo.com
Date of Birth: August 29, 1987
Civil Status: Single
Citizenship: Filipino
Passport No.: EB5951983
OBJECTIVE
Seeking for a challenging career in customer service and hospitality and tourism industry, where I can apply the learnt
skills and knowledge.
QUALIFICATIONS SUMMARY
Able to relate well to the public, in person and on the telephone. Diplomatic, tactful, flexible, resourceful, dependable,
well-organized, friendly, emotionally mature, and professional. Can easily adapt and eager to learn. Strong ability to
work effectively without or minimum supervision, balance and prioritize multiple requests. Good oral and written
English communication skills. Computer literate- well versed with Windows, word processing, spreadsheets, and
Powerpoint presentation.
WORK EXPERIENCE
 Service Associate, Lobby Lounge and Al Hanah Bar/ Restaurant Reservations
o Responsible for mise-en-place, welcoming and seating the guests, service and engagement
to guests, prepares hot and cold beverages, upselling, maintains cleanliness and
organization, outlet’s items requisition, and cashiering.
o In the absence of Restaurant Reservations Agent or in busy seasons. Receives call and take
reservations to restaurants, inform restaurant details and ongoing promotions and events.
Shangri-la Hotel, Abu Dhabi
March 24, 2013- Present, Between Bridges, PO Box 128881, Abu Dhabi, UAE
 Food and Beverage Attendant, ON CALL
o Responsible for the preparation of the dining area, sets buffet table and food, sets table
appointments, greet and serve guests.
Doña Ynez Events Place Convention Center
December 2011- April 2012, National Highway, Brgy. Libertad, Butuan City
 Food and Beverage Attendant, OJT
o Responsible for the preparation of the dining area, sets buffet table and food, sets table
appointments, greet and serve guests.
o Also serves as help in kitchen if in need.
Luciana Inn, Restaurant and Convention Center
Oct.15, 2011 – Nov. 28, 2011, JP Rosales Ave., Butuan City, Philippines

2.  Food and Beverage Attendant, OJT
o Responsible for the preparation of the dining area, sets buffet table and food, sets table
appointments, greet and serve guests, and suggests and takes guest’s order.
Paradise Garden Resort Hotel and Convention Center
April 16, 2011 - May 8, 2011, Boracay Island, Malay, Aklan, Philippines
 Food and Beverage Attendant & Housekeeping Attendant, OJT
o Responsible for the preparation of the dining area, sets table appointments, greet and serve
guests, clearing of tables.
Practicum Immersion- On Board SUPERFERRY 19 Vessel
ATSC – Apprenticeship-by-Experience, April 2010
 Office Assistant, OJT
o Computer and paper works.
Provincial Planning and Development Office, Agusan del Norte, Philippines
EDUCATIONAL BACKGROUND
Bachelors Degree in Hotel and Restaurant Management
St. Joseph Institute of Technology
Montilla Boulevard, Butuan City, Philippines
Bachelor of Science in Information Technology- Undergrad
CARAGA State University, Butuan City, Philippines
SEMINAR AND TRAININGS
 Sales and Marketing/ Events Coordinator
Shangri-la Hotel, Abu Dhabi
November 2014 – December 2014
 Finance/ Income Audit
Shangri-la Hotel, Abu Dhabi
March 5, 2014- March 20, 2014
 Food and Beverage/ Restaurant Reservations
Shangri-la Hotel, Abu Dhabi
March 23, 2014- May 15, 2014
 ATSC – Apprenticeship-by-Experience
Seminar/Workshop (Vessel familiarization, front office operation, F & B services, housekeeping
services and basic safety on the ship)
April, 2010, Onboard Superferry 19 Vessel
 2nd and 4th Regional HRM-Tourism Congress
December 2009, October 2011
Balanghai Hotel and Convention Center, Butuan City

3. ACHIEVEMENTS
 Barista Level 1 BonBarista,
BONCAFE Middle East LLC
August 21, 2014
Shangri-la Hotel, Abu Dhabi
 Diploma in Chefs War Category
COHARA-Kumbira Culinary Show and Live Competition
August 17-19, 2011
The Atrium, Limketkai Center, Cagayan de Oro City
 1st Placer Culinary Competition
Culinary Subject Group Competition
1st Semester, AY 2010-2011
Saint Joseph Institute of Technology, Butuan City
 Dean’s List, GPA of 1.53
1st Semester, AY 2009-2010
Saint Joseph Institute of Technology, Butuan City
CHARACTER REFERENCES
A Complete set of references will be furnished upon request.
GRACE DOLORITO DE LA PENA
October 25, 2015