This document contains personal and professional information about Katherine Joy B. Gensaya. It details her educational background, which includes a Bachelor's degree in Hotel and Restaurant Management from Siena College. Her employment background includes roles as an F&B Supervisor and in F&B service at The Tasting Room in City of Dreams Manila. She has also worked as a host and food server at Chili's Bar and Grill. The document lists seminars and training she has attended, as well as achievements, skills, and character references.

1. KATHERINE JOY B. GENSAYA
207 Buenmar Avenue Greenland Subdivision Cainta Rizal
1900, Philippines
09055580147 / 2127890
Skype: katherinejoygensaya
gensayakatherine@gmail.com
PERSONAL BACKGROUND
BIRTHDATE : September 4, 1990
BIRTHPLACE : Manila
AGE : 26 years old
SEX : Female
HEIGHT : 5’5’’
WEIGHT : 56 kg.
CIVIL STATUS : Single
NATIONALITY : Filipino
RELIGION : Roman Catholic
MOTHER’S NAME : Josefina B. Gensaya
BIRTHDATE : June 25, 1954
FATHER’S NAME : Galo Vicente Q. Gensaya
BIRTHDATE : October 16, 1950
EDUCATIONAL BACKGROUND
Tertiary
2006 – 2010 Siena College Taytay
E. Rodriguez Avenue Taytay Rizal
Bachelor of Science Major in Hotel and Restaurant Management
Secondary
2002 – 2006 Little Lambs Learning Center
029 Ortigas Avenue Extension Sta. Lucia Pasig City
Primary
1996 – 2002 Little Lambs Learning Center
029 Ortigas Avenue Extension Sta. Lucia Pasig City
EMPLOYMENT BACKGROUND
Oct. 2016 – Present F&B Supervisor
The Tasting Room, City of Dreams Manila
Aseana Ave. corner Roxas Boulevard Paranaque City

2. Aug. 2014 – Oct. 2016 F & B Service – Pioneer / Opening Team
The Tasting Room, City of Dreams Manila
Aseana Ave. corner Roxas Boulevard Paranaque City
F&B Service (Waitress) Job Description
º Great guests and make them feel comfortable.
º Unfolding the napkin of the guest once seated.
º Give details about the concept of the restaurant and learn the menu to be able
to describe them appropriately to guests.
º Take beverage and food orders.
º Rectify the table with the necessary utensils/cutleries that the guest will use.
º Deliver beverages and food in a timely manner.
º Described and present the food to the guest with elegance.
º Check-in with guests to ensure that everything is going well.
º Clear dirty dishes from table.
º Refill beverages throughout the meal.
º Do Suggestive selling especially for the 2nd drink.
º Deliver guest’s bill and thank them for dining at the restaurant.
º Work with other servers and be a team player.
F&B Service (Cashier) Job Description
º Welcome customers who enter the restaurant and ensure that they are being
looked after by waiters
º Ascertain that menus display the correct pricing and tax information
º Change prices or tax information on menus as per instructions from the
management
º Operate cash machines and POS to calculate customers’ bills
º Check bills to see if the correct amount has been displayed and print them out
º Place printed bills in folders to be presented to customers
º Answer customers’ questions regarding billed items
º Take cash payments in exchange of services rendered
º Process credit and debit card payments and ensure that customers sign receipts
º Assist waiters and servers during rush hours by packing takeaways and leftovers
º Keep track of inventory and ensure that restaurant supplies are ordered on time
º Count cash in the cash register at the end of each shift and ensure that it tallies
º Sort, count and wrap currency and coins and arrange for them to be deposited to
the Cage.
Mar. 2010 – Mar. 2014 Host / Food Server - Pioneer / Opening Team (Chili’s Rockwell)
Chili’s Bar and Grill Restaurant,
Level 2 Greenbelt 5 Ayala Center Makati City
Host Job Description
º Greet guests and patrons personally and on the telephone
º Offer appropriate seating arrangements

3. º Present menus and take orders
º Ensure the quantity of menus is sufficient to cater to the number of guests
º Relay orders to the kitchen and ensure all orders are filled in a timely and accurate
fashion
º Set up dining rooms and make reservation arrangements
º Maintain clean and organized tables and work area
º Manage event related work including setting up tables and maintaining both
exterior and interior of the restaurant
Food Server Job Description
º Great guests and make them feel comfortable.
º Learn menu items and be able to describe them appropriately to guests.
º Take beverage and food orders.
º Deliver beverages and food in a timely manner.
º Check-in with guests to ensure that everything is going well.
º Clear dirty dishes from table.
º Refill beverages throughout the meal.
º Deliver guest’s bill and thank them for dining at the restaurant.
º Work with other servers and be a team player.
ON-THE JOB TRAINING
SEMINARS / CONFERENCES / TRAINING ATTENDED
August 9-10, 2016 WSET Level 1 Award in Wines (QCF)
Wine & Spirit Education Trust
The Study
4th Floor, The Podium, ADB Avenue, Ortigas Center,
Mandaluyong, 1550 Metro Manila, Philippines
July 7, 2015 Louis XIII Cognac Master Class
(Louis XIII – The House of Remy Martin)
City of Dreams Manila
Aseana Ave. corner Roxas Boulevard Paranaque City
Dec. 18, '09 – March 12, '10 On the Job Training
Astoria Plaza Residential Suites Hotel
November 4, 2009 Job Application Seminar
G Hotel Roxas Boulevard, Manila
January 21, 2009 Barista Session Seminar
Gloria Jeans Robinsons Galleria
November 23, 2008 Coffee Session Seminar
Gloria Jeans Robinsons Galleria

4. September 19, 2008 Personality and Career Development 2008
St. Jacques International Center for Hospitality
Education of Siena College Taytay
July 18, 2008 In-House Sensitivity and Perception Training Seminar
Workshop (Facilitator)
St. Thomas, Siena College Taytay
October 23, 2007 Overview on Fidelio, Housekeeping Operations and Bed
Making
Embassy Ballroom Traders Hotel Manila
October 5, 2007 Flair tending Seminar
St. Jacques International Center for Hospitality
Education of Siena College Taytay
October 3, 2007 Housekeeping Seminar
St. Rose of Lima Hall St. Dominic Building Siena College
Taytay
October 10, 2006 Cocktail Mixing Seminar
TGI Friday’s Robinsons Manila
October 9, 2006 Training on Hotel Orientation
Palawan Ballroom EDSA Shangri-la Hotel Manila
ACHIEVEMENTS / AWARDS
August 24, 2016 WSET Level 1 Award in Wines (QCF)
Wine & Spirit Education Trust
The Study
4th Floor, The Podium, ADB Avenue, Ortigas Center,
Mandaluyong, 1550 Metro Manila, Philippines
SY 2008 – 2009 1st and 2nd Semester Top 1 Deans Lister of Bachelor of
Science in Hotel and Restaurant Management
September 24, 2009 Table Set up Competition for CIHM integration Week
St. Jacques International Center for Hospitality
Education of Siena College Taytay
September 27, 2008 Iron Chef ’08 (Contestant)
St. Jacques International Center for Hospitality
Education of Siena College Taytay
February 13, 2008 Rice Festival Competion “Red Rice Award” (Contestant)

5. St. Jacques International Center for Hospitality
Education of Siena College Taytay
February 13, 2008 Rice Festival Competion “Basmati Award” (Contestant)
St. Jacques International Center for Hospitality
Education of Siena College Taytay
October 8, 2007 Cake Festival (Contestant)
St. Jacques International Center for Hospitality
Education of Siena College Taytay
SPECIAL SKILLS
º Has a good communication skill.
º Basic wine and cheese knowledge.
º Vastly skilled and knowledgeable in fine dining service.
º Highly skilled in receiving guests, recording reservations and allocating tables per
requirements
º Demonstrated ability to greet guests at way in dining room and lounge, and guide
them to the seating areas
º Able to speak courteously with guests to ensure liking with food and service
º Hands-on experience in accepting payments for food and beverage served
º Fast learner, smart worker and flexible.
º Can speak two languages Tagalog and English.
º Proficient in MS Office applications, such as Word, PowerPoint, Excel, Adobe
Photoshop and paint.
º Has the ability to multi-task.
º I have strong communication, customer service and office skills
º Hands-on experience in accepting payments from customers and give change and
receipts
º Proven record of using the right process for cash, credit cards, or other types of
payment
º Thorough understanding of counting the money is in register at the beginning and
end of shift
ORGANIZATION / CLUB AFFILIATES
2007 – 2008 Flair tending Guild, Member
Siena College Taytay
2007 – 2011 Gawad Kalinga, Member
2006 – 2010 HRMS (Hotel and Restaurant Management Society),
Member Siena College Taytay

6. 2004 – 2012 YFC (Youth for Christ), Sector Youth Head
East A Sector
CHARACTER REFERENCE
Mr. Julius Ceazar Manalang Assistant Restaurant Manager
The Tasting Room, City of Dreams Manila
Aseana Ave. corner Roxas Boulevard Paranaque City
09068897456
Mr. Damien Planchenault Former Restaurant Manager / Sommelier
The Tasting Room, City of Dreams Manila
Aseana Ave. corner Roxas Boulevard Paranaque City
09175735741
Mr. Jonathan Migne Former Assistant Manager
The Tasting Room, City of Dreams Manila
Aseana Ave. corner Roxas Boulevard Paranaque City
09178952038
Mr. Ariel Calinao Assistant Manager - Chili’s Bar and Grill
Alabang Town Center Muntinlupa City
09053171410