This document contains the resume of Jezamae S Garcia. It lists her contact information and core competencies which include skills in social media management, Microsoft Office, organization, time management, administration, customer service and problem solving. It also lists her education and certifications. Her work history includes roles in sales and marketing, as a telecaller, receptionist and customer service representative. For each role, she outlines her responsibilities and achievements.

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CONTACT
Cabugao, Ilocos Sur
Mobile: +639451447479
jezamae1105@gmail.com
CORE
COMPETENCIES
 Social media management: FB,
IG, TK, Canva
 Microsoft office proficiency:
Excel, word, lookout
 Organization skill
 Time management
 Administration
 Customer service awareness
 Complex problem solving
EDUCATION
April 2011 - April 2015
Bachelor of Arts: Political Science
Cagayan State University, Carig,
Tuguegarao City.
CERTIFICATIONS
 Certified by International
Leadership Management (ILM-
UK) Professional in HR
Management with Excellent
award.
 IETLS- October 2021
B1 level in Speaking & Listening
in English language test.
References granted upon request
JEZAMAE S GARCIA
PROFESSIONAL SUMMARY
Enthusiastic & Professional client relationship manager with
extensive background in customer service and support. Detail-
oriented and forward-thinking with strong communication,
decision-making and problem-solving abilities. Seeking new role as
an Virtual Assistant to find a platform to utilize acquired knowledge
and skills.
WORK HISTORY
July 2022 - May 2023
Sales & Marketing, Maria Al Jazeera, Dubai, UAE
 Managed business development initiatives by developing
impactful customer relationships and executing benefit-
orientated presentations to increase revenue.
 Closely monitored weekly sales to write reports for senior
leadership and streamline operational processes.
 Developed new business by networking with valuable customers.
 Used consultative sales approach to understand and meet
customer needs.
 Maintained routine communication with clients to assess overall
satisfaction, resolve complaints and promote new offerings.
 Immediately addressed problems with customer accounts to
promote quick resolution.
January 2022 - June 2022
Tele caller, Global Axis, Dubai, UAE
 Handled high call volumes with accuracy and efficiency for
optimum productivity.
 Maintained accurate knowledge of current services to provide
informative customer advice.
 Achieved daily performance targets, aiding department
progression towards sales goals.
 Successfully generated new business via telephone sales,
achieving profit growth targets.
 Established follow-up call systems to effectively resolve
complaints and maintain customer loyalty.
 Used expert sales and negotiation skills to secure high-value
bookings, providing excellent customer care throughout.
August 2018 - June 2020

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Receptionist, Premier Inn, IBN Battuta, Dubai, UAE
 Improved positive customer service ratings by 100% within 6
months through continued excellent service and care.
 Greeted customers warmly, aiming to provide a positive and
smooth check-in experience.
 Maintaining accurate guest records for future reference in line
with data protection regulations.
 Collaborated closely with FOH staff, communicating guest
requirements for a smooth service turnaround.
 Maintained a clean and tidy reception area, ensuring consistently
positive customer first impressions.
December 2016 - February 2018
Customer Service Representative, Alorica- San Nicolas
 Participated in regular training to maintain up-to-date knowledge
on company products and policies.
 Leveraged product expertise to develop effective service plans,
achieving revenue goals and growing client retention.
 Enhanced performance data management techniques, creating
an improved understanding of customer trends and demands.
 Reduced customer query response times by diversifying skill set
to extend comprehensive omnichannel representation.
 Completed regular customer service education and training
programs for ongoing professional development.
 Cultivated strong value-added relationships with customers,
driving business development and profit potential.
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