Jane Nakasagga is a Ugandan national seeking a suitable position. She has over 3 years of experience in customer service and training coordination roles in Uganda and the UAE. Her resume lists positions in training coordination, customer care, and sales. She has a Bachelor's degree in Administrative and Secretarial Science and certificates in Computer Applications and Education. References are available upon request.

1. CURRICULUM VITAE
Name : Jane Nakasagga
 Nationality : Ugandan
 Mobile +971524098491
 Emails :janatshamira@gmail.com
janatshamira@yahoo.com
 Date of birth :28/04/1990
 Gender :Female
 Marital status :Single
 Religion :Muslim
 Language Proficiency: English and Arabic
 Visa Status :Employment (under cancellation process)
I wish to attain suitable position in an esteemed organization and wish to use all my constructive abilities and
desires to make my career by enhancing my quality of work as demand to achieve the desired result.
Work Experience
 Position :Training coordinator
 Period : From 20th June 2015 until 9th May 2016.
 Company : Haward Technology middle East Abu Dhabi
Responsibilities
1. Telemarketing all the courses on the training schedule , budget and plans
as well as making all the clients research and I was awarded the top caller
of the month as of January 2016 and I was honored the miss congeniality
2016.
2. Works closely with the program Manager in communication regularly to
oversee needs assessment surveys, focus and evaluation process. Confers
with the program manager regarding decisions with budgetary
implications.
3. Gathersinformation, content,personnel andevaluations;Determinetraining
audience andtheirknowledge andskillstrainingneeds.
 Identifies appropriate training methods for target audience

2.  Identifies trainers, facilitators and co- facilitators
 Conducts training evaluation, passes out and collects follow up
evaluations.
4. Communicates and coordinates program specific information, coordinates
process and program evaluations, works directly with curriculum
developer- communicates content needs and changes.
5. Manages on - site logistics, makes sure all arrangements are made for
participants and trainers with appropriate travel, lodging and rental cars.
6. Communicates with venue/ hotel staff, Makes sure scheduled training
breaks work with the facility’s meal schedule.
7. Updating data in the Infosys, daily, weekly and monthly reporting.
8. Meeting my daily target by making outgoing, incoming, useful and
successful calls as well as sending emails and follow ups.
9. Answering telephone inquiries promptly and professionally and
transferring calls on as well as Providing information and literature about
the company and training courses through telemarketing.
10. Dealing with and resolving delegates’ complaints and queries before,
during and after the course.
11. Managing the course event and running the course as programmed by the
company as well as opening and closing the event by representing the
company.
 Position : Customer Care representative
 Period :April 2014 to June 2015
 Company : Ansaf supermarket Fujairah, UAE
Responsibilities
 Introducing the new items to our customers
 Making sales and balancing the day’s sales visa vie the tickets issued
 Stock taking cash handling
 Closing and opening of the till
 Writing daily coaching messages laying out the right selling behavior for up
selling and customer satisfaction that should be followed on a daily basis
 Position : Customer Care Clark
 Period : 2012 to 2014

3.  Company : Uganda Telecom
 Responsibilities : Arranging and replenishing of stock
 Assisting customers with issues regarding their connections
 Introducing the new items to our customers
 Making sales and encouraging new clients to join our Network.
 Inviting in new guests who would later become customers
 Acting with utmost integrity during my work
Additional Qualities and Skills
 Computer skills
 Dedicated, Team oriented and team player
 Impeccably groomed
 Good organizational and time management
 Able to adapt to flexible work timings
 Friendly, genuine and open attitude
 Ability to work individually and as a team
 Ability to interacting with people in a challenging environment
 Excellent communication and listening skills
 Able to adapt to unexpected situations and dealing with them
 Creativity and decision making
 Ability to remain calm.
Academic Qualifications
 Bachelorsdegree inAdministrative andsecretarial science (BAS) KyambogoUniversity2009-2012
 Certificate inComputerApplicationSkills(CCA) MakerereUniversity2008
 Uganda AdvancedCertificateof Education(UACE) 2006-2008
 Uganda Certificate of Education (UCE) 2002-2005
 Universal PrimaryLeavingExamination2001
Referees and transcripts are available upon request.
Declaration
I hereby declare that the above given information is true, correct and complete to the best of my
Knowledge and belief.
Jane Nakasagga Place: Abu Dhabi