1. Adam J. Ward
Address:
3663 Pecos Trail
Castle Rock, CO 80109
720-965-8822
Email: Adamoflathrop@gmail.com
EDUCATION
MWSU Graduate- Bachelor of Science Degree in Economics, with a minor in Music -2010
- Ferrell Gas Scholarship Winner, Band Participation Scholarship, and Percussion Scholarships
awarded. Member of MWSU Economics Club.
Related Courses
Public Finance
Business Statistics
Labor Economics
Advanced Micro/Macroeconomics
Macroeconomics
Environmental Economics
Money and Banking
Organizational Management
Principles of Micro/Macroeconomics
Business Law
Computer Proficiency (MS Office suite)
PROFFESIONAL AND TECHNICAL SKILLS
● Over 6 years of experience related to training clients on the skills they need to effectively and
safely facilitate in the outdoor recreation industry.
● Experience with HTML, MAC, Linux, Windows, IOS and Andriod.
● Key team member in developing new training strategies and techniques, as well as improving
curricula through customer feedback and test scores.
● Proven leadership roles in management positions, overseeing the development of strong
interpersonal and technical skills for my 20+ employees.
● Actively engaged in ongoing training and education efforts to increase my knowledge base.
● Over 5 years of live presentation experience in several demographic settings accross the United
States.
● Formal certifications in ACCT High Risk Facilitation Level 1, 2, 3. Challenge Course Manager
Certification, FA-CPR, TESOL (teachers of english to speakers of other languages) Customer
Service Instruction, ACCT Certified Inspector for Recreational Structures and Zip Line Courses.
● Experience working internationally (China, Taiwan, Thailand) under local business etiquette and
laws.
● Developed and implimented Ideas behind software applications used for technical inspections of
challenge courses and zip line parks.
● Involved in several new business models and consultation sessions to ensure our customers
success.
● Ability to build a strong rapport with colleuages, customers, employees, and management.
● Aptitude for performing job duties in high stress, time sensitive environments. i.e. Performing
technical rescues.
● Ability to drive to learn new interpersonal interaction techniques, management systems, technical
procedures, Computer Applications, and Presentation Methods.
EMPLOYMENT HISTORY
Castle Rock Zip Line Tours - Course Manager

2. 2015-Present
● Trained staff on facilitation practices and customer service techniques.
● Manage the daily operations of a 2 million dollar facility.
● Maintain morale and customer satisfaction through continued efforts to listen to feedback and
evolve the business model to match our growing operation.
Bonsai Design- Lead Trainer- Lead Installer
2015- 2016
● Facilitated zip line and challenge course trainings as a representative of the industry’s leading
company.
● Created training curriculum for facilitation, maintenance, and inspections.
● Built and maintained client relations in regards to operational needs and professional support.
Adventure Zip KC- Supervisor
2014 - 2015
● Managed the hiring and training of tour guides, as well as facilitating monthly rescue refresher
courses.
● Designed and implemented several operating strategies to increase workflow and efficiency.
Adventure Experiences, Inc - Trainer
2013 - 2014
● Certified as a Trainer for guides and facilitators all over the U.S. on challenge course elements and
Zip-line/Canopy Tours.
● Managed and participated in the construction and repairing of challenge courses and canopy
tours.
● Inspected and certified courses by ensuring they were compliant with the standards of the
Association for Challenge Course Technology.
Sonoma Canopy Tours- Guide/ Manager
2010 – 2012
● Managed the safety and well being of over 3000 guests by guiding hundreds of zip-line tours.
● Promoted to Lead Guide, Head Lead Guide, and Shift Manager.
● Managed the employees, and daily operations of Sonoma Canopy Tours.
● Developed new procedures for increasing operational efficiency.
● Educated thousands of guests on the technical aspects of zip-lining and forest ecology.
● Helped to maintain the course, hardware, and the guide and participant gear.
● Received CPR, First Aid, and ACCT certification.
For Love of the Horse pharmacy for animals.
2005 - 2009
● Herbal Technician (hand-mixed herbal solutions in a controlled laboratory).
● Facilitated the payments and paperwork for Incoming and outgoing orders.
● Maintained client relationships by providing customer service.
● Contributed to research and development resulting in lower costs for the company.
● Worked involved heavy reliance on teamwork.