Malcolm Drummond is an experienced supervisor and retail manager seeking a new role. He has over 16 years of experience supporting and developing teams. He is skilled in areas such as administration, IT, customer service, and health and safety compliance. Drummond has qualifications in human resources, business, bookkeeping, and management. He is looking for an opportunity that rewards hard work and allows career growth.

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Malcolm Drummond
Flat 2, 20 St Annes Road
Woolston
Southampton
SO19 9FF
Mobile: 07913 718452 E-mail: malcolmdrummond03@gmail.com
PROFILE
I am a reliable, capable and enthusiastic supervisor who is able to take on the management and
coordinating duties of any leadership role. I have possess 16 years extensive experience of
supporting, developing and motivating teams to do better and to drive continuous improvements
across a range of work activities. I also have a track record of coming up with practical
improvement initiatives which enhance a company’s overall effectiveness and harnesses the
latent potential of its workers. Currently I am looking to join a suitable organization that rewards
hard work and offers good opportunities for career development.
KEY KNOWLEDGE, SKILLS AND EXPERTISE
 IT skills; fully conversant with Office Suite
 High attention to detail
 High level of security awareness
 Good numeracy and literacy
 Able to liaise with people at all levels
 Studying AAT Bookkeeping and Accounting
Level 2
VOLUNTARY WORK
HR Assistant – S.C.R.A.T.C.H., 33 Mount Pleasant Industrial Estate, Southampton SO14
0SP– (23rd Jan 2015 – Continuing Present).
Responsibilities:
 Administration: Filing hard copies and electronic data. Sending and receiving E-mails,
laminating documents and certificates, requesting references, implementation of
accurate policies and procedures, processing application forms.
 Databases: Organising the data analysis information, updating digital media, monitoring
and management of volunteers’ data, preparation of letters.
PROFESSIONAL EXPERIENCE
Retail Supervisor – Asda Stores, The Marlands, Southampton SO14 7EG
(25 October 1998 – 29 March 2013)
Responsibilities:
 Training new members of staff: Organising and storing goods, customer service, and data
entry.
 Administration: Planning rotas and holidays, data entry, updating digital media,
send/receive E-mails, photocopying documents, internal and external telephone calls,
booking in stock levels (deliveries) (reporting the stock levels by SMART System).

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Transferring Stock Levels out ordering stock, stock control, filing documents, warehouse
work, implementation of accurate policies and procedures. raising customer orders on the
system, booking courier collections
 Cash Handling: Planning rotas and holiday planner, cashier, petty cash and credit card
payment reconciliation.
 Health and Safety: Fire Warden and First Aider, health and safety reports, legal compliance
 People Relations:Dealing with customers, contractors, handling customer complaints.
Exceed customer expectations.
 Management Professional relationships with management teams.
 Security: National Lottery, manage the stock of tobacco both on the shop floor and in the
warehouse, opening and closing front of house and securing. Responsible for fire safety
evacuations. Check that premises were safe in respect of fire prevention, managing alcohol
stock, DVDs and Videos. Responsible First Aid. The role involved cash handling.
Responsible for stock loss and prevention of loss. High value products protection,
Supporting Senior Planners with assessing buildings for development and Door Supervision.
 Other:Customer focused sales environment
PROFESSIONAL QUALIFICATIONS AND EDUCATION
Study House
NCFE Human Resources Level 3
NCFE Business Diploma Level 3
NCFE Professional Business Development Level 4
Pitman Training
AAT Bookkeeping Level 2 Module 1, 2 & 3
Excel With Business
CPD: Mini MBA Leadership and Management
CPD: Mini MBA Business Analysis
CPD: Mini MBA Project Management
CPD: Mini MBA Strategy and Businesses Models
CPD: Mini MBA Communication, Influence and Team
CPD: Mini MBA Finance for Non-Finance Professionals
CPD: Mini MBA Business Writing
Oplex Careers Ltd
CPD: Sage 50 Accounting (Computerised) Level 1, 2 & 3 - Pass/Merit
CPD: Customer Services Level 3 – Higher Distinction
CPD: PowerPoint Presentations Level 4 - Merit
CPD: Diversity and Equality in Practice Level 3 – Higher Distinction
CPD: Payroll Processing and Systems Level 3 - Pass
CPD: Communication Skills Level 3 - Distinction
CPD: Fire Safety (Fire Warden) Level 3 – Higher Distinction
CPD: First Aid At Work Level 3 – Higher Distinction
CPD: Excel Spreadsheets Level 4 - Merit
CPD: Management Accounting Level 3 - Distinction
CPD: Financial Advisory and Planning Level 3 – Pass
CPD: Retail Banking Level 3 – Pass
CPD: Data Protection Level 3 - Pass

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CPD: Recruitment Consultancy Level 3 - Pass
CPD: Word Processing Level 4 - Distinction
International Correspondence Schools, Glasgow
Employment and the Law Diploma Level 3
Doncaster College and UniversityCentre
Certificate in Lean Organisation Management Techniques Level 2
Universityof Southampton
CPD: Contract Management: Building Relationships in Business
Universityof Leeds
CPD: The Importance of Money in Business
Woodlands Community School, Southampton
7xGCSEs (Including English and Maths)
INTERESTS
I enjoy keeping fit, Membership of WWF and Adopted - Snow Leopards and Dolphins
References available on request