This document provides a summary of the applicant's work history and qualifications. It highlights their strong work ethic and track record of exceeding expectations. Their most recent role as a Business Development Executive saw them secure new business opportunities and receive commendations. Previous retail management roles demonstrated achievements like improving store performance metrics and successfully training other managers. The applicant possesses technical skills in CRM systems and interpersonal skills in communication and handling difficult situations. They studied English Literature, Theatre Studies and Textiles at A Level.

1. PERSONAL STATEMENT
I am a driven individual who always gives my best and strives to succeed. I have a proven track record of effective
and timely responses to challenges faced in the work environment and I always aim to exceed expectations. I
comprehensively apply all opportunities for personaldevelopment and with my strong work ethic, I aim to ensure
a high standard of professionalism at all times.
EMPLOYMENT
Business Development Executive
P&MM
Avalon House Milton Keynes
Jan 5th
2015 - Present
Through planned telephonecontact, scheduled communications activity and theuse of the companies CRM system,
I ensurethat specifically identified prospects and clients are maintained, nurtured and developed into effective leads.
My role is to develop business via the sale of ‘off the shelf’ products, to both new and existing clients from the
P&MM database, by recognising and acting quickly upon key sales opportunities.
Key Achievements
 Within my first month I secured a strong contact and with further business development opportunities
with a large organisation.
 I am responsiblefor the training of our new employees within the team
 I have received numerous commendations through company recognition schemes.
 After receiving initial training, I took it upon myself to request professional development to broaden my
knowledge of products and services to increase knowledge for up-sell and further business.
 I have trained and taken active work in our DotMailer systemand use this for digital marketing with real
time results.
Concession Manager/ Assistant Store Manager
Superdry
Milton Keynes Houseof Fraser
21st
Jan 2013 – 19th
Dec 2014
I took over a store which was struggling and with help from the Supergroup, I revitalised the location to achieve
higher takings than the previous year, with improved customer service and efficiency. I had only been with the
company 5 months when I was asked to start to train other Managers on the area and within 10 months I was asked
to cover the Assistant StoreManagers role in the Milton Keynes branch. I assisted in the successful running of the
storeover one of the busiest periods of the year.
Key Achievements:
 Increased the takings of that location on a quarterly target.
 Helped to increase our Mystery shop result from42% - 92% (less then 9 months.)
 Received high levels of customer compliments about myself and my team.
 Successfully turned around a struggle location
 Visited numerous other locations to train Concession mangers in my area and also further afield.
Supervisor
Ted Baker
Milton Keynes Houseof Fraser
12th
December 2012- January 18th
2013
Although I was only in this position for a year it gave me an alternative managerial experience. I was responsible
for running the Men’s department and ensuring the best sellers were rotated and in charge of money mapping the
shop floor.
Key Achievements:

2.  Ran the location while my Manger was away on secondment for 3 months.
 Held recruitment evenings for seasonal temps.
 Attended numerous area meetings in lieu of location Manager.
Floor Manager
Next
Kingston Milton Keynes
20th
August 2011- 9th
December 2012
Within this role I was responsible for therunning of a busy Women’s and Children’s Wear floor. My duties
included managing a team of 30 members of staff and insuring their training and development was met, as well as
adhering to company policies and ensuring these were carried out efficiently.
Key Achievements:
 Key holder in storeand 3rd
in charge of thestore.
 Able to push through a new systemlaunched by thecompany and maintained its success.
KEY SKILLS
Technical Skills
 I already have an understanding of the new system softwarethat thecompany are introducing.
 I am a fast learner with excellent interpersonal skills.
 I have a solid understanding of the business aims, objectives and ethos.
Personal Skills
 Managing to help run a storeover a very busy period with little training and achieving good figures.
 I am able to communicate information clearly andensure it is understood.
 I am able to deal with difficult situations and turn thesearound to the advantage of the company.
EDUCATION
Cedars Upper School, Leighton Buzzard, Bedfordshire, LU7 2AE
English Literature A Level, C
Theatre Studies A Level, C
Textiles A Level, C
PERSONAL INTERESTS
In my sparetime I am heavily involved in various amateur dramatic groups and have been involved in several shows.
If I am not performing I am reading a good book and am also a keen amateur baker; I relish in seeing my friends
and family enjoying my wares. I have recently taken on an allotment and have just dug our first crop of potatoes.
REFERENCES
References are available on request.