The document outlines new pay plans for customer service representatives at a Chevrolet dealership that will be primarily based on commissions from appointments and sales. Under the new plans, base salaries will generate less than 50% of income, with most income coming from commissions. Three pay plans are described for entry-level, senior, and manager positions that provide increasing base salaries and commission rates for appointments scheduled and sales made.
DealerPoint works in the automotive IT business for more than 10 years. The company started as a developer of specialized CRM for the automotive business. Now it is a global automotive IT company that takes a scientific approach to help Cargo and commercial vehicle manufacturers and dealers identify where they should allocate resources in order to improve market share, profitability and customer loyalty in the most effective and efficient manner.
Teleiman call center’s operational functionality to meet corporate goalsTeleiman LLC
Generally, people understand a call center or contact center is a specific physical place or virtual location where telephones call are received by call center agents to answer queries raised by inquiring or unhappy customers.
DealerPoint works in the automotive IT business for more than 10 years. The company started as a developer of specialized CRM for the automotive business. Now it is a global automotive IT company that takes a scientific approach to help Cargo and commercial vehicle manufacturers and dealers identify where they should allocate resources in order to improve market share, profitability and customer loyalty in the most effective and efficient manner.
Teleiman call center’s operational functionality to meet corporate goalsTeleiman LLC
Generally, people understand a call center or contact center is a specific physical place or virtual location where telephones call are received by call center agents to answer queries raised by inquiring or unhappy customers.
Call Center Services | Order Taking Services | Customer Service | Call Center...Mark wolzer
InSO is one of the finest Call Centers which offers world class, cost-effective Telemarketing Outsourcing solutions to businesses nationwide. Our diversified call centre outsourcing services include; Inbound Order Taking, Sales, Outbound Telemarketing, Customer Service Support, Leads Generation, Call Answering Services, Technical support and many more.Ask our business specialist for more information on our past achievements.
The essential equations every marketer needs to knowemfluence
As a marketer, you work tirelessly to move the needle on a huge laundry list of metrics. But with studies that show 73% of executives don’t believe that marketing drives demand and revenue, marketers are under pressure to make sure we can prove the ROI of our marketing efforts. In this session, Alex Greenwood of AGPR shares six metrics—and the math equations to get them—that prove the value of your marketing efforts.
The 6 Marketing Metrics Your Boss Actually Cares AboutClearPivot
Clickthrough rates. Bounce rate. Time on site. "Viral coefficient." But when it comes to the marketing metrics that executives care about, the marketing department panics. But it doesn't need to.
In a way, executives are easy to please: they want to see the numbers that impact the bottom line. They want to know that the marketing program they approved is garnering solid returns for the company. They want to know how it's growing sales and how cost-effectively it is doing so. And when it comes to how many times someone "shared a post on Facebook," it's likely that the executives don't care, unless it somehow directly impacted sales. In fact, sharing these soft metrics may reinforce their collective belief that 73 percent of marketers are not focused enough on results.
But there's good news: marketing results can now be tracked and measured in a financially qualifiable way.
This one of the reasons why I show AMSOIL product & accounts options. When you initiate a dealer account these are useful facts to work with but they may have changed since I saved this file.
Google Display Marketing Jargon BusterRalph Paglia
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LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
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[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Organizational Change Leadership Agile Tour Geneve 2024
Customer service representative v3
1. Courtesy Chevrolet Business Development Center Phoenix, AZ
ATTN: All BDC Customer Service
Representatives – Effective January 1, 2007 there will no
longer be any hourly wage component within any BDC employee’s
pay plan. The new pay plans are outlined below and will be
primarily based on commissions generated from appointment
shows and sales. The base salary component is designed to
generate less than 50% of a Customer Service Representative’s
income, with commissions from Appointment Shows, Sales and
Bonuses generating most of a CSR’s income.
Customer Service Representative (CSR)
Primary Job Duties:
1. Answer all incoming phone calls according to management approved incoming call word
tracks (scripts) and schedule showroom visit or test drive appointments.
2. Collect customer’s name, multiple phone numbers and email addresses from all incoming
sales or advertising campaign calls.
3. Log all Customer contacts and comments into CRM Software.
4. Schedule future follow-up contact in CRM software if no appointment is generated from
the initial incoming sales call.
5. Contact Customers using management approved outbound phone contact word tracks
(scripts) and customer contact lists in CRM Software to schedule showroom
appointments that check in upon arrival with reception desk.
6. Confirm scheduled appointments using appointment confirmation email template in CRM
software.
7. Post scheduled appointments into CRM software and print a copy for CRM
Administrators at showroom reception desk.
8. Contact “No Show” customers and reschedule their showroom appointments for a more
convenient day and time.
9. Follow up with CRM Administrators at reception desk to determine if appointments are
kept and the outcome.
10. Results Based CRM: Change status of prospect records in CRM software to reflect
customer’s progress within the car buying cycle, schedule future customer contact for
every customer based on the results of current customer contact.
11. Purify and update Customer information and contact data in CRM application… Maintain
accurate notes describing every customer contact.
12. Generate personalized emails confirming phone conversations
13. Schedule follow-up reminders in CRM software for next contact.
14. Contact Customers based on current Chevrolet and GM marketing initiatives.
15. Respond to Customer web based requests using email and telephone.
16. Contact Internet Customers via email and phone to schedule a Sales appointment.
17. Follow up on Internet Customer emails according to a pre-determined timeline.
18. Create customer welcome folder for reception desk on all confirmed appointments.
19. Print Customer reception presentation based on appointment type.
20. Forward any Customer concerns to correct Departmental Manager and follow up with
customer to verify concerns have been addressed.
2. Courtesy Chevrolet Business Development Center Phoenix, AZ
Compensation Plans
Entry Level:
Customer Service Representative (CSR) Pay Plan for BDC Employees
The following assumes a Full-Time CSR employee working 40 hours per week,
generating 50 Sales Appointments per month that show up and are logged in at the
showroom reception desk. Appointments are generated through Incoming Phone calls,
Web based inquiries and Leads, previously Sold customer Follow-up calls, and GM
Manifests linked to current marketing campaigns, private offers and incentives.
Assume that the sales team generates a minimum of 35% sales closing ratio results
from the BDC’s shown appointments.
PAY PLAN: Hourly wage + bonus per appointment kept
1. $1,000.00 Base Monthly Salary (requires full time schedule – no absence/tardy)
2. $15.00 bonus for each Appointment that checks in at the reception desk
after being previously logged into the CRM software by the CSR
3. $25.00 for each shown appointment that results in a sale
Base Salary = $1,000.00
+$15.00 x 50 appointments kept = $750.00
+$25.00 x 10 appointments Sold = $250.00
Total: $2,000.00 per month
Annual Income: $24,000.00
First Promotion:
Senior Customer Service Representative (CSR) Pay Plan for BDC Employees
This pay plan is not available until at least 90 days after being hired. The following
assumes a Full-Time CSR employee working 40 hours per week, generating 50 Sales
Appointments per month that show up and are logged in at the showroom reception
desk. Appointments are generated through Incoming Phone calls, Web based inquiries and
Leads, previously Sold customer Follow-up calls, and GM Manifests linked to current
marketing campaigns, private offers and incentives. Example is based on sales teams at
minimum of 30% sales closing ratio from the BDC’s shown appointments.
PAY PLAN: Base Salary + bonus per appointment kept + bonus per appointment sold
1. $1,500.00 Base Monthly Salary (requires full time schedule – no absence/tardy)
2. $15.00 bonus for each Appointment that checks in at the reception desk after
being previously logged into the CRM software.
3. $25.00 for each shown appointment that results in a sale from
Incoming Phone calls and Internet Leads less than 24 Hours old
4. $50.00 for each shown appointment that results in a sale
$1,500.00 per month base salary
+ $15.00 x 50 appointments kept = $750.00
+ $25.00 x 10 appointments Sold = $250.00
+ $50.00 x 5 appointments Sold = $250.00
----------------------------------------------------------
Total Month Income = $2,750.00 per month
3. Courtesy Chevrolet Business Development Center Phoenix, AZ
Pro-Rata Annual Income = $33,000.00
Second Promotion:
Customer Service Manager (CSM) Pay Plan for BDC Employees
The following assumes a Full-Time CSM employee working 40 hours per week,
generating 50 Sales Appointments per month that show up and are logged in at the
showroom reception desk. Appointments are generated through Incoming Phone calls,
Web based inquiries and Leads, previously Sold customer Follow-up calls, and GM
Manifests linked to current marketing campaigns, private offers and incentives.
Assume that the sales team generates a minimum of 30% sales closing ratio results
from the BDC’s shown appointments.
PAY PLAN: Base Salary + bonus per appointment kept + bonus per appointment sold
1. $1,500.00 base salary (monthly)
2. $15.00 bonus for each Appointment that checks in at the reception desk after
being previously logged into the CRM software.
3. $25.00 for each shown appointment that results in a sale from
Incoming Phone calls and Internet Leads less than 24 Hours old
4. $50.00 for each shown appointment that results in a sale
5. $75.00 for each shown appointment that results in a sale from Dormant Leads,
Pro-Active Lead Lists and unsold showroom follow-up past 30 days
Example of this Pay Plan:
$1,500.00 per month base salary
+ $15.00 x 50 appointments kept = $750.00
+ $25.00 x 5 sold appointments = $125.00
+ $50.00 x 5 sold appointments = $250.00
+ $75.00 x 5 sold appointments = $375.00
---------------------------------------------------------
Total Month Income = $3,000.00
Pro-Rata Annual Income: $36,000.00