BDC Dealer presentation
•
2 likes•252 views
This document summarizes the services of a company that provides business development center (BDC) services to automotive dealerships. Their primary goal is to get more leads into dealership showrooms. They professionally handle all incoming sales and service calls from various marketing channels, with the focus of scheduling appointments rather than negotiating vehicle prices. They aim to convert more leads into scheduled appointments and reduce the number of lost opportunities by improving lead management.
Report
Share
Report
Share
Download to read offline
Recommended
Business Development Center (BDC)
This document discusses what a Business Development Center (BDC) is and its role in a car dealership. A BDC is responsible for generating sales opportunities for the sales and service departments by managing communications like phone calls, emails, and social media. An effective BDC operates independently but works with other departments. It should have clear objectives defined, such as increasing sales or service revenue. Employee training is important, and the BDC should use technology like email and text reminders efficiently. The document provides tips on voice messages, talking points over scripts, and suggested BDC structures.
Pages from bdc workshop 101 v1b participant
The document provides guidance on staffing a business development center (BDC). It recommends determining the BDC's hours of operation and calculating staffing needs based on factors like incoming phone calls, internet leads, and follow-up calls per month. It also offers suggestions for infrastructure needs, job descriptions for BDC roles, pay plans for coordinators, and ideas for recruiting, interviewing, hiring and training new staff. The overall document aims to help dealerships properly structure and support their BDC operations.
Automotive BDC Workshop; Advertising
The document discusses best practices for fixed operations service BDCs based on a dealer assessment. It finds that most dealers did little research before starting their BDCs. Startup and monthly costs ranged widely. The majority of dealers funded their BDCs through their new, used, and service departments. However, some dealers measured ROI while others did not have metrics. Most common pay structure for BDC advisors was hourly plus bonus. Success was typically defined by customer satisfaction scores and service department volume goals.
Bdc pay plans examples
The document discusses pay plan suggestions for a BDC coordinator. It provides examples of different pay plans that include an hourly wage plus bonuses for appointments kept, sales generated, and other metrics. One pay plan includes a 1% bonus on total sales and service revenue generated from BDC appointments. Another includes bonuses for reconnect information completed and periodic "jumpstart" bonuses to incentivize coordinators. The pay plans are meant to compensate coordinators for 40-50 hours per week generating 40 sales and 20 service appointments on average each month.
Internet Battle Plan - Growing Your BDC and Internet Sales Department in a Ca...
The document discusses how Courtesy Chevrolet in Phoenix, Arizona grew their internet sales team from 10 to 300 cars per month through organic growth. They focused on human resource development, defining clear sales processes, generating large quantities of high-quality leads, and ensuring adequate staffing levels and resources to handle high lead volumes. Key aspects that contributed to their success included developing specialized internet sales teams, documenting roles and responsibilities, and implementing processes to efficiently manage high call and email volumes from leads.
Car Dealership Business Development Center (BDC) Pay Plan Examples
This document outlines compensation structures for CRM roles, including $8.50 per hour plus $10 bonuses for appointments logged in the CRM tool, $2500 per month plus $25 for verified appointments, $7.75 per hour starting pay plus shared bonuses for sales and service revenue, and $10 per hour plus $5-$10 bonuses for resulting sales and service appointments. The information was gathered through calls and most CRM roles involve hourly or salary pay with incentives to generate dealership appointments.
96 bdc operations-manual_template
The document provides details about operations and procedures for a Business Development Center (BDC) including:
1) The BDC aims to establish and maintain professional customer relationships to generate sales appointments and increase vehicles sold/serviced.
2) Key BDC processes include inbound phone calls, internet leads, follow up with sold customers, and future plans to incorporate unsold follow up and showroom traffic.
3) The BDC structure and staffing include a manager, coordinators to handle communications, and future plans to incorporate more departments and prospects. Performance metrics and pay plans are also outlined.
Courtesy Chevrolet Internet Lead Management Process Map with Indexed Templates
The document outlines the eLead management process for Courtesy Chevrolet, beginning when a customer submits a lead online. It involves:
1) The dealer receives the lead and sends an automated email acknowledging it within 24 hours.
2) An internet sales specialist is assigned and sends a personalized email with 4 vehicle quotes within 2 business hours.
3) The specialist then calls the customer to discuss the quotes and set up a test drive appointment.
The process details follow up procedures over the next 75 days if the customer does not initially respond, including more reminder emails and phone calls aimed at converting the lead into a sale.
Recommended
Business Development Center (BDC)
This document discusses what a Business Development Center (BDC) is and its role in a car dealership. A BDC is responsible for generating sales opportunities for the sales and service departments by managing communications like phone calls, emails, and social media. An effective BDC operates independently but works with other departments. It should have clear objectives defined, such as increasing sales or service revenue. Employee training is important, and the BDC should use technology like email and text reminders efficiently. The document provides tips on voice messages, talking points over scripts, and suggested BDC structures.
Pages from bdc workshop 101 v1b participant
The document provides guidance on staffing a business development center (BDC). It recommends determining the BDC's hours of operation and calculating staffing needs based on factors like incoming phone calls, internet leads, and follow-up calls per month. It also offers suggestions for infrastructure needs, job descriptions for BDC roles, pay plans for coordinators, and ideas for recruiting, interviewing, hiring and training new staff. The overall document aims to help dealerships properly structure and support their BDC operations.
Automotive BDC Workshop; Advertising
The document discusses best practices for fixed operations service BDCs based on a dealer assessment. It finds that most dealers did little research before starting their BDCs. Startup and monthly costs ranged widely. The majority of dealers funded their BDCs through their new, used, and service departments. However, some dealers measured ROI while others did not have metrics. Most common pay structure for BDC advisors was hourly plus bonus. Success was typically defined by customer satisfaction scores and service department volume goals.
Bdc pay plans examples
The document discusses pay plan suggestions for a BDC coordinator. It provides examples of different pay plans that include an hourly wage plus bonuses for appointments kept, sales generated, and other metrics. One pay plan includes a 1% bonus on total sales and service revenue generated from BDC appointments. Another includes bonuses for reconnect information completed and periodic "jumpstart" bonuses to incentivize coordinators. The pay plans are meant to compensate coordinators for 40-50 hours per week generating 40 sales and 20 service appointments on average each month.
Internet Battle Plan - Growing Your BDC and Internet Sales Department in a Ca...
The document discusses how Courtesy Chevrolet in Phoenix, Arizona grew their internet sales team from 10 to 300 cars per month through organic growth. They focused on human resource development, defining clear sales processes, generating large quantities of high-quality leads, and ensuring adequate staffing levels and resources to handle high lead volumes. Key aspects that contributed to their success included developing specialized internet sales teams, documenting roles and responsibilities, and implementing processes to efficiently manage high call and email volumes from leads.
Car Dealership Business Development Center (BDC) Pay Plan Examples
This document outlines compensation structures for CRM roles, including $8.50 per hour plus $10 bonuses for appointments logged in the CRM tool, $2500 per month plus $25 for verified appointments, $7.75 per hour starting pay plus shared bonuses for sales and service revenue, and $10 per hour plus $5-$10 bonuses for resulting sales and service appointments. The information was gathered through calls and most CRM roles involve hourly or salary pay with incentives to generate dealership appointments.
96 bdc operations-manual_template
The document provides details about operations and procedures for a Business Development Center (BDC) including:
1) The BDC aims to establish and maintain professional customer relationships to generate sales appointments and increase vehicles sold/serviced.
2) Key BDC processes include inbound phone calls, internet leads, follow up with sold customers, and future plans to incorporate unsold follow up and showroom traffic.
3) The BDC structure and staffing include a manager, coordinators to handle communications, and future plans to incorporate more departments and prospects. Performance metrics and pay plans are also outlined.
Courtesy Chevrolet Internet Lead Management Process Map with Indexed Templates
The document outlines the eLead management process for Courtesy Chevrolet, beginning when a customer submits a lead online. It involves:
1) The dealer receives the lead and sends an automated email acknowledging it within 24 hours.
2) An internet sales specialist is assigned and sends a personalized email with 4 vehicle quotes within 2 business hours.
3) The specialist then calls the customer to discuss the quotes and set up a test drive appointment.
The process details follow up procedures over the next 75 days if the customer does not initially respond, including more reminder emails and phone calls aimed at converting the lead into a sale.
Sample pay plans
The document discusses several sample pay plans for an Internet sales manager position. Sample Plan 1 is a straight salary between $35,000-$40,000 for a new dealer without sales history. Sample Plan 2 is a salary plus matrix bonus, with 60% salary and bonuses for achieving goals like setting up a website. Sample Plan 3 is a salary plus unit bonuses, with a base salary plus sliding scale bonuses from $800-$2,800 based on the number of units sold per month, aiming for 12-13 units. The plans provide options that balance salary with performance incentives tailored to a dealer's experience level and goals.
Bdc process maps for rcs solutions based consultants v4
This document contains confidential information about customer relationship management (CRM) processes and maps for a dealership provided by The Reynolds and Reynolds Company. It outlines various inbound and outbound CRM processes for showroom, phone, internet, unsold follow up, sold follow up, and service follow up. It also provides strategic goals and tactical objectives for each process, along with examples of how the processes can be implemented using Reynolds Contact Management and other Reynolds technology solutions.
Internet payplansb
For a new Internet sales rep without a sales history, the document recommends a straight salary of $600-700 per week supplemented by bonuses (Paragraph 1).
For reps with some history, it suggests a base salary of $300-350 per week plus monthly bonuses from $800-2800 based on the number of monthly sales from 0-17 (Paragraph 2).
For reps where incentive data is not available, it proposes a base salary of 60% of the target, plus bonuses up to $5000 each for meeting 3-4 achievable annual goals like quick responses, sales numbers, and website development (Paragraph 3).
Bdc team leader v1
The BDC Team Leader is responsible for supervising a team of customer service representatives, ensuring customer communications adhere to standards, and training/coaching representatives. Key duties include executing customer processes, supervising representatives, attending meetings/training, and achieving performance metrics like appointment scheduling and conversion rates. Pay plans provide a base salary plus bonuses based on number of appointments scheduled and converted to sales. Promotions offer higher pay with additional bonuses for converting different types of leads and appointments.
Call center proposal
Expertek Cyber Solutions is a business process outsourcing company that provides call center and customer service solutions both onshore and offshore. It offers inbound and outbound call center services, data processing, back office services, and customized business process outsourcing options. Expertek aims to help businesses balance tight budgets with customer demands through low-cost and effective call center strategies. It employs trained agents who are available 24/7 to handle customer questions. Expertek also offers flexibility to adapt its services as businesses change and allows clients to pay only for the services they use.
Example Call Center Work/Information Flow Diagram
There are bound to be times when your customer support team encounters a problem dealing with customers. You have no control over what customers say or do, but you do have control over how team members respond to questions or complaints in an efficient and productive way. With a combination of competent team members, well-written scripts and the right technology, your business can attract and retain happy and loyal customers.
Process maps (flowcharts) are one tool companies use to ensure team members know how to address customer support questions, escalate issues, and route calls. In this presentation, we begin with a process map given to employees working in a call center to screen job candidates. If you enjoy working with flowcharts, you’ll love this method to investigate your own customer service model. More process map templates are available for download at www.eqbsystems.com/shop. Thanks for watching!
IS20G13 - Fixed Ops BDC. How to Set it Up, How to Manage it, and Maximize Pro...
This document provides guidance on setting up and managing a fixed operations business development center (BDC) to maximize profits. It recommends hiring a trained specialist team to handle incoming service calls in order to increase appointments set and kept from 30% to 90%, thereby significantly growing annual revenue. The document outlines how to structure the BDC team and schedule, topics to cover in training, rebuttals to common customer concerns, pay plans, and other considerations like technology, marketing, and follow up processes. Following the best practices presented can help dealerships optimize service department profits through their BDC.
Bdc staff pay plans examples
This document discusses several potential pay plans for a BDC coordinator. It outlines four different pay plan structures that include an hourly wage plus bonuses for appointments scheduled and kept, sales generated, and additional incentives. One pay plan includes a 1% bonus on total sales and service revenue from appointments. Another includes bonuses for customer reconnect surveys completed. All aim to motivate coordinators to schedule appointments that result in sales. The document also provides examples of "jumpstart bonuses" to add variety and competition among coordinators.
Car Dealer Job Description Example
The document describes the job responsibilities and compensation plan for an Internet Sales Specialist (ISS) at Courtesy Chevrolet. The ISS is responsible for responding to online leads and converting them into showroom visits and sales. Key responsibilities include promptly responding to leads, setting appointments, achieving sales quotas, and using dealer management systems. The ISS is evaluated on metrics like conversion rates and is eligible for a base salary and commissions based on units sold and performance bonuses.
Dealership job descriptions1
This document describes the role of Vice-President and General Manager, who oversees all departments and ensures efficient operations and profitability. Key responsibilities include establishing budgets, analyzing financial reports, supervising department heads, developing training programs, authorizing purchases, and maintaining relationships with manufacturers and suppliers. The role requires post-secondary education in business administration and experience in dealership management.
Inbound Call Centre: Best Way to Handle Customer Inquiries and Complaints
Inbound call centres are the best way to handle customer queries and issues.Inbound call centres provide prompt customer support and provide wide range of services such as technical support, telephone answering, customer help desk and order taking support. Apart from offering these essential call handling services, the inbound call centre also provide web-enabled services, remote receptionist and toll-free call answering services.Also Inbound call centres are the best for those companies that do not have enough time and resources to deal with customer queries & issues.
Call center business plan
The document discusses plans to start a call center business called Pacific Call Center in Bangladesh. It will initially have 50 seats and plans to expand to 175 seats by 2012. The call center will provide various customer service and data entry services mainly targeting companies in the US, UK, and Australia. It has identified strengths such as low costs and opportunities in Bangladesh's large labor force. The presentation outlines the business structure, services, marketing strategy, financial plan, and recruitment process.
Outsourcing call centers powerpoint
Companies outsource call center operations to reduce costs and increase flexibility. Outsourcing allows companies to avoid the high fixed costs of operating their own call centers. It provides expertise and quality service at a lower variable cost. While outsourcing improves productivity and cuts equipment and facility costs, it can also lack quality if the outsourced call centers do not fully understand the company's products and services. Overall, the document concludes that the cost savings and productivity gains of outsourcing call centers outweigh the potential negative effects.
Advantages of using business call center
A call center is a central hub that links a customer and an organization together. It gives your customers quick access to the information they want and enhances customer-to-business relationships. For more details please visit : www.sunshine1.com
CCSM project establishing & optimizing social media in cs xl case study_march...
This document provides an overview of PT XL Axiata's customer service organization and certification efforts. It includes:
1) An introduction to PT XL Axiata and its operations in Indonesia.
2) Details on the customer service organization structure, including contact centers, social media channels, and certifications.
3) A self-assessment summary of PT XL Axiata's customer service quality system based on the CCSM framework, identifying some gaps in processes like those relating to social media and new customer contact channels.
Call center Management
The document summarizes a presentation on call center management and performance given by Annette Ammeraal. It discusses key aspects of call centers including their purpose, processes, performance monitoring, job design, types of call centers, and research on factors that influence customer loyalty and service quality. Examples of call center scripts are also provided.
Crm administrator job description v3
The CRM administrator position is responsible for managing customer relationships and data for a car dealership. This includes being the primary point of contact for customer appointments, performing data entry, producing letters and reports, and verifying that customers arrive for their appointments. The role requires interaction with various sales teams and managers. Specific daily responsibilities include maintaining customer data, producing letters, tracking appointments, distributing work plans and information to sales staff, and ensuring proper customer reception. The position requires computer and communication skills and experience in sales coordination. It offers a starting hourly wage of $12 and eligibility for benefits after 90 days.
Call Center Statistics or Performance Metrics
An article on the differences between call center statistics and call center performance metrics. Which of these should a call/ contact center use? Which is better?
Is sjob description_v7
The document describes the job responsibilities and compensation plan for an Internet Sales Specialist (ISS) position at ABC Chevrolet. The ISS is responsible for responding to online and phone inquiries from customers, setting up showroom appointments, and executing vehicle sales. Key responsibilities include meeting quotas for lead conversion, showroom visits, and overall sales. The ISS is evaluated based on metrics like these and is eligible for base pay and bonuses tied to sales volume, lead conversion, and showroom visit to sale conversion.
Inbound Call Center Services & Outbound Call Center Services
Get insights about inbound call center services & outbound call center services.
Hire call center services at: www.maxbpooutsourcing.com
True car changes to become dealer friendly v2
TrueCar received significant criticism from dealers and dealer associations starting in late 2011. In response, from January to April 2012 TrueCar made major changes to their business model and practices to address these concerns. Some key changes included overhauling their website to address regulatory compliance issues, changing how pricing data was displayed to provide more context, and reducing the data received from dealers to address misinformation. TrueCar felt these changes were necessary to ensure they were properly partnering with the auto industry.
Socket set
This document lists various tools used in industrial machinery including socket sets, try squares, tape measures, files, adjustable wrenches, open ended wrenches, flat screwdrivers, chisels, jack tools, grinder tools, hacksaws, power drills, drill presses, power sanders, hammers, pliers, screwdrivers, sandpaper, nuts and bolts, and vises.
More Related Content
What's hot
Sample pay plans
The document discusses several sample pay plans for an Internet sales manager position. Sample Plan 1 is a straight salary between $35,000-$40,000 for a new dealer without sales history. Sample Plan 2 is a salary plus matrix bonus, with 60% salary and bonuses for achieving goals like setting up a website. Sample Plan 3 is a salary plus unit bonuses, with a base salary plus sliding scale bonuses from $800-$2,800 based on the number of units sold per month, aiming for 12-13 units. The plans provide options that balance salary with performance incentives tailored to a dealer's experience level and goals.
Bdc process maps for rcs solutions based consultants v4
This document contains confidential information about customer relationship management (CRM) processes and maps for a dealership provided by The Reynolds and Reynolds Company. It outlines various inbound and outbound CRM processes for showroom, phone, internet, unsold follow up, sold follow up, and service follow up. It also provides strategic goals and tactical objectives for each process, along with examples of how the processes can be implemented using Reynolds Contact Management and other Reynolds technology solutions.
Internet payplansb
For a new Internet sales rep without a sales history, the document recommends a straight salary of $600-700 per week supplemented by bonuses (Paragraph 1).
For reps with some history, it suggests a base salary of $300-350 per week plus monthly bonuses from $800-2800 based on the number of monthly sales from 0-17 (Paragraph 2).
For reps where incentive data is not available, it proposes a base salary of 60% of the target, plus bonuses up to $5000 each for meeting 3-4 achievable annual goals like quick responses, sales numbers, and website development (Paragraph 3).
Bdc team leader v1
The BDC Team Leader is responsible for supervising a team of customer service representatives, ensuring customer communications adhere to standards, and training/coaching representatives. Key duties include executing customer processes, supervising representatives, attending meetings/training, and achieving performance metrics like appointment scheduling and conversion rates. Pay plans provide a base salary plus bonuses based on number of appointments scheduled and converted to sales. Promotions offer higher pay with additional bonuses for converting different types of leads and appointments.
Call center proposal
Expertek Cyber Solutions is a business process outsourcing company that provides call center and customer service solutions both onshore and offshore. It offers inbound and outbound call center services, data processing, back office services, and customized business process outsourcing options. Expertek aims to help businesses balance tight budgets with customer demands through low-cost and effective call center strategies. It employs trained agents who are available 24/7 to handle customer questions. Expertek also offers flexibility to adapt its services as businesses change and allows clients to pay only for the services they use.
Example Call Center Work/Information Flow Diagram
There are bound to be times when your customer support team encounters a problem dealing with customers. You have no control over what customers say or do, but you do have control over how team members respond to questions or complaints in an efficient and productive way. With a combination of competent team members, well-written scripts and the right technology, your business can attract and retain happy and loyal customers.
Process maps (flowcharts) are one tool companies use to ensure team members know how to address customer support questions, escalate issues, and route calls. In this presentation, we begin with a process map given to employees working in a call center to screen job candidates. If you enjoy working with flowcharts, you’ll love this method to investigate your own customer service model. More process map templates are available for download at www.eqbsystems.com/shop. Thanks for watching!
IS20G13 - Fixed Ops BDC. How to Set it Up, How to Manage it, and Maximize Pro...
This document provides guidance on setting up and managing a fixed operations business development center (BDC) to maximize profits. It recommends hiring a trained specialist team to handle incoming service calls in order to increase appointments set and kept from 30% to 90%, thereby significantly growing annual revenue. The document outlines how to structure the BDC team and schedule, topics to cover in training, rebuttals to common customer concerns, pay plans, and other considerations like technology, marketing, and follow up processes. Following the best practices presented can help dealerships optimize service department profits through their BDC.
Bdc staff pay plans examples
This document discusses several potential pay plans for a BDC coordinator. It outlines four different pay plan structures that include an hourly wage plus bonuses for appointments scheduled and kept, sales generated, and additional incentives. One pay plan includes a 1% bonus on total sales and service revenue from appointments. Another includes bonuses for customer reconnect surveys completed. All aim to motivate coordinators to schedule appointments that result in sales. The document also provides examples of "jumpstart bonuses" to add variety and competition among coordinators.
Car Dealer Job Description Example
The document describes the job responsibilities and compensation plan for an Internet Sales Specialist (ISS) at Courtesy Chevrolet. The ISS is responsible for responding to online leads and converting them into showroom visits and sales. Key responsibilities include promptly responding to leads, setting appointments, achieving sales quotas, and using dealer management systems. The ISS is evaluated on metrics like conversion rates and is eligible for a base salary and commissions based on units sold and performance bonuses.
Dealership job descriptions1
This document describes the role of Vice-President and General Manager, who oversees all departments and ensures efficient operations and profitability. Key responsibilities include establishing budgets, analyzing financial reports, supervising department heads, developing training programs, authorizing purchases, and maintaining relationships with manufacturers and suppliers. The role requires post-secondary education in business administration and experience in dealership management.
Inbound Call Centre: Best Way to Handle Customer Inquiries and Complaints
Inbound call centres are the best way to handle customer queries and issues.Inbound call centres provide prompt customer support and provide wide range of services such as technical support, telephone answering, customer help desk and order taking support. Apart from offering these essential call handling services, the inbound call centre also provide web-enabled services, remote receptionist and toll-free call answering services.Also Inbound call centres are the best for those companies that do not have enough time and resources to deal with customer queries & issues.
Call center business plan
The document discusses plans to start a call center business called Pacific Call Center in Bangladesh. It will initially have 50 seats and plans to expand to 175 seats by 2012. The call center will provide various customer service and data entry services mainly targeting companies in the US, UK, and Australia. It has identified strengths such as low costs and opportunities in Bangladesh's large labor force. The presentation outlines the business structure, services, marketing strategy, financial plan, and recruitment process.
Outsourcing call centers powerpoint
Companies outsource call center operations to reduce costs and increase flexibility. Outsourcing allows companies to avoid the high fixed costs of operating their own call centers. It provides expertise and quality service at a lower variable cost. While outsourcing improves productivity and cuts equipment and facility costs, it can also lack quality if the outsourced call centers do not fully understand the company's products and services. Overall, the document concludes that the cost savings and productivity gains of outsourcing call centers outweigh the potential negative effects.
Advantages of using business call center
A call center is a central hub that links a customer and an organization together. It gives your customers quick access to the information they want and enhances customer-to-business relationships. For more details please visit : www.sunshine1.com
CCSM project establishing & optimizing social media in cs xl case study_march...
This document provides an overview of PT XL Axiata's customer service organization and certification efforts. It includes:
1) An introduction to PT XL Axiata and its operations in Indonesia.
2) Details on the customer service organization structure, including contact centers, social media channels, and certifications.
3) A self-assessment summary of PT XL Axiata's customer service quality system based on the CCSM framework, identifying some gaps in processes like those relating to social media and new customer contact channels.
Call center Management
The document summarizes a presentation on call center management and performance given by Annette Ammeraal. It discusses key aspects of call centers including their purpose, processes, performance monitoring, job design, types of call centers, and research on factors that influence customer loyalty and service quality. Examples of call center scripts are also provided.
Crm administrator job description v3
The CRM administrator position is responsible for managing customer relationships and data for a car dealership. This includes being the primary point of contact for customer appointments, performing data entry, producing letters and reports, and verifying that customers arrive for their appointments. The role requires interaction with various sales teams and managers. Specific daily responsibilities include maintaining customer data, producing letters, tracking appointments, distributing work plans and information to sales staff, and ensuring proper customer reception. The position requires computer and communication skills and experience in sales coordination. It offers a starting hourly wage of $12 and eligibility for benefits after 90 days.
Call Center Statistics or Performance Metrics
An article on the differences between call center statistics and call center performance metrics. Which of these should a call/ contact center use? Which is better?
Is sjob description_v7
The document describes the job responsibilities and compensation plan for an Internet Sales Specialist (ISS) position at ABC Chevrolet. The ISS is responsible for responding to online and phone inquiries from customers, setting up showroom appointments, and executing vehicle sales. Key responsibilities include meeting quotas for lead conversion, showroom visits, and overall sales. The ISS is evaluated based on metrics like these and is eligible for base pay and bonuses tied to sales volume, lead conversion, and showroom visit to sale conversion.
Inbound Call Center Services & Outbound Call Center Services
Get insights about inbound call center services & outbound call center services.
Hire call center services at: www.maxbpooutsourcing.com
What's hot (20)
Bdc process maps for rcs solutions based consultants v4
Bdc process maps for rcs solutions based consultants v4
IS20G13 - Fixed Ops BDC. How to Set it Up, How to Manage it, and Maximize Pro...
IS20G13 - Fixed Ops BDC. How to Set it Up, How to Manage it, and Maximize Pro...
Inbound Call Centre: Best Way to Handle Customer Inquiries and Complaints
Inbound Call Centre: Best Way to Handle Customer Inquiries and Complaints
CCSM project establishing & optimizing social media in cs xl case study_march...
CCSM project establishing & optimizing social media in cs xl case study_march...
Inbound Call Center Services & Outbound Call Center Services
Inbound Call Center Services & Outbound Call Center Services
Viewers also liked
True car changes to become dealer friendly v2
TrueCar received significant criticism from dealers and dealer associations starting in late 2011. In response, from January to April 2012 TrueCar made major changes to their business model and practices to address these concerns. Some key changes included overhauling their website to address regulatory compliance issues, changing how pricing data was displayed to provide more context, and reducing the data received from dealers to address misinformation. TrueCar felt these changes were necessary to ensure they were properly partnering with the auto industry.
Socket set
This document lists various tools used in industrial machinery including socket sets, try squares, tape measures, files, adjustable wrenches, open ended wrenches, flat screwdrivers, chisels, jack tools, grinder tools, hacksaws, power drills, drill presses, power sanders, hammers, pliers, screwdrivers, sandpaper, nuts and bolts, and vises.
Karens aging journal 1
The author expresses a fear of aging and losing independence. As people grow older, their health declines as they face issues like heart problems, strokes, vision loss, and needing caretakers. The author is also afraid of losing a spouse after building a life together. However, the author realizes they cannot let fear interrupt their current life and goals. They must work to defeat their fears.
Las tic eduardo forero
Este documento describe las tecnologías de la información y la comunicación (TIC), incluyendo sus beneficios como mejorar la calidad de vida y romper barreras, y desventajas como la dependencia y aislamiento. También discute objetivos educativos de las TIC como apoyar un nuevo aprendizaje interactivo y a distancia, y los límites de la inversión como altos costos iniciales y de mantenimiento con rentabilidad difícil de predecir.
HSC
The document is a scanned receipt from a grocery store purchase on January 15th, 2022 for $58.46. It lists the items bought which include milk, eggs, bread, bananas, and ground beef. The payment was made with a credit card ending in 4321.
Journey Through The Bible: The Book of Acts
Acts is one of the most action packed books of the Bible. Luke describes the spread of the gospel from Jerusalem to Rome The challenge of Jesus to take the gospel to the ends of the earth was impossible with out the power and leadership of the Holy Spirit. The Holy Spirit is mentioned 43 times in Acts more than any other book.
STRICTLY CONFIDENTIA6
This document is a business plan for Binion's Horseshoe Hotel & Casino to launch an online casino and poker room. It outlines objectives to establish a full-service internet casino, enhance the existing land-based operations, provide investment returns, and generate increasing annual revenues and profits. The plan details the management team, marketing strategy, and keys to success as building trust and providing excellent customer service. The overall goal is to position Binion's to go public or be acquired as the online gambling industry continues to rapidly grow.
A Comparative Analysis Among PWM Control Z-source Inverter with Conventional ...
The document compares conventional PWM inverters and Z-source inverters for induction motor drive applications. It finds that Z-source inverters provide advantages over conventional current source and voltage source inverters. Specifically, Z-source inverters can operate as either a voltage source or current source inverter. They also provide buck-boost capability and contain lower harmonics compared to conventional inverters. Simulation results show that induction motors driven by Z-source inverters have higher starting torque, quicker operation, and reduced settling time for rotor and stator currents.
(Automotive) Internet / BDC Director Development Training
http://www.DealerSynergy.com/Internet-Director-Development
Dealer Synergy created the most advanced and powerful training workshop for Internet and BDC Directors in the Automotive Sales Industry. If you want more information, please call 856-546-2440
Automotive industry analysis
This document analyzes the automotive industry and 10 major companies within it. It begins with a historical overview of the industry and then uses Porter's Five Forces model to analyze the industry's structure. Next, it examines DaimlerChrysler, Ford, GM, Honda, Hyundai, Maruti Udyog, Nissan, Shanghai Automotive, Toyota, and Volkswagen in terms of their market position, finances, and strategy. Major findings include attributes of successful companies and trends in industry consolidation, international expansion, and increased efficiency. The report concludes with recommendations on the near-future success of each company.
Viewers also liked (15)
A Comparative Analysis Among PWM Control Z-source Inverter with Conventional ...
A Comparative Analysis Among PWM Control Z-source Inverter with Conventional ...
(Automotive) Internet / BDC Director Development Training
(Automotive) Internet / BDC Director Development Training
Similar to BDC Dealer presentation
DGA Auto Sales and Service PPT.pptx
This document provides an overview and history of DGA Auto, a company that provides call center and business development center (BDC) solutions for automotive dealerships. It summarizes that DGA was launched in 1993 and has since expanded to multiple locations across the US. It also highlights some of DGA's services like customer follow-up, prospecting campaigns, and live reservation centers for both sales and service departments. The document includes a client testimonial praising DGA's customer service and includes details about DGA's implementation process and ongoing support for dealerships.
Tim holody NCOF 2011 Presentation
The document discusses a case study of a successful outsourcing partnership between Seta Corp/Palm Beach Jewelry and Marketing Alternatives, Inc. Seta Corp outsourced their entire call center operations to Marketing Alternatives due to cost savings and the need for a reliable backup site. They discuss how the partnership was managed through aligning goals, setting expectations around key metrics like costs and service levels, and ensuring commitment from ownership at Marketing Alternatives to meeting client needs and principles.
Top 8 Reasons To Outsource Your Call Center
Why are companies more than ever outsourcing their call center and telephone answering services? What is the difference between a high-end contact center and a cookie cutter? What are the benefits of outsourcing your telephone answering services? www.SureCallCC.com
BPO Services | Inbound Call Center | Telemarketing Outbound Call Center Outso...
International Services Outsourcing offers BPO Services, Telemarketing Services, Inbound Call Center Services, and Offshore BPO Outsourcing.
Call Center Services | Order Taking Services | Customer Service | Call Center...
InSO is one of the finest Call Centers which offers world class, cost-effective Telemarketing Outsourcing solutions to businesses nationwide. Our diversified call centre outsourcing services include; Inbound Order Taking, Sales, Outbound Telemarketing, Customer Service Support, Leads Generation, Call Answering Services, Technical support and many more.Ask our business specialist for more information on our past achievements.
Presentation Rev2
The document summarizes the services provided by Adserve Contact Center, an outsourcing contact center company in Saudi Arabia. It describes the common problems faced by customer service departments, such as long wait times and unanswered calls. It then introduces Adserve Contact Center as a solution that can completely outsource and manage a company's customer service operations using trained staff and technology. This allows companies to focus on their core business while improving customer service and reducing costs.
Updated_Resume_ADIL AKHTAR
Adil Akhtar is a backend operations professional with over 11 years of experience at Idea Cellular Limited. He has held several roles of increasing responsibility at Idea Cellular including Executive for Service Provisioning and Activations, Senior Executive for Service Provisioning and Activations, and handling of gold, silver, and corporate customer complaints. He has strong skills in customer relationship management, service provisioning, complaint management, and team handling. He is looking for a new challenging opportunity in a competitive organization.
Top 10 ways to maximize productivity with Multi Channel Communications.
Top 10 ways to maximize productivity with Multi Channel Communications.Contact Centre Management Group
CCMG After Forever Conference Day 1, Solutions Stream 12:00 - Top 10 ways to maximize productivity with Multi Channel Communications. Intuate Group - Noble Systems
Enser slideshare
Enser Communications provides customer interaction and outsourced consumer services. Its mission is to be the preferred partner for clients by offering cost-effective and scalable solutions. It treats each client as a business partnership and focuses on understanding objectives, customizing models, and delivering maximum return on investment. Enser's services include marketing tools, customer service, technology solutions, and data management. It aims to offer clients the best programs through overcoming challenges in technology, geography, or operating model.
2017 Call Center Capabilities
WebTechCenter provides lead generation and inbound call center solutions to help organizations maximize their team's efforts to meet benchmarks, with over 400% increase in new business reported by one client. They offer an experienced team of sales representatives and customer service agents to generate qualified leads across various industries at an affordable cost while ensuring results. The company aims to form partnerships with clients by understanding their target consumers, delivering ROI through evolved campaigns, and providing customized reporting and payment options.
Lead gen slide show
The document outlines the details of the Taylor Group Realty's Lead Generation Program (LGP). The LGP aims to build a solid pipeline of real estate opportunities for agents by acquiring pre-qualified leads from various sources and distributing them to agents in real-time based on their closing ratios. The goals are to increase lead conversions by 33% and have agents close 4 or more deals per month to earn approximately $150,000 annually. The system will allocate leads to agents, track key metrics, and maintain high quality leads through data analysis.
Christopher R Storlie Resume V3
Christopher R. Storlie has over 30 years of experience in call center and sales management. He has managed call centers and sales teams across various industries, including home improvement, software, automotive, banking, and more. He holds degrees in photography and advertising. Storlie is seeking a new position where he can utilize his extensive experience in sales, customer service, call center management, and CRM systems to help boost a company's operational profitability.
CV Shankar Goyal
Shankar Goyal has over 15 years of experience in customer service, sales, and operations roles in the telecommunications industry. He has held positions such as Area Manager, Lead, and Officer at various companies including Reliance Communications, Vodafone, Bharti Airtel, and Tata DoCoMo. In these roles, he managed retail stores and teams, drove sales targets, ensured high customer satisfaction, and received several performance awards. Currently, he works as an Area Manager at Reliance Communications, overseeing 12 retail stores in Delhi.
Increase your per agent in-debt revenue
With new admission season kicking off and universities are shutting down as the novel coronavirus has affected more than 280,000 people around the world, reaching out for applicants has never been more challenging. The students are also very confused about their college admissions, their sessions (when will they start), and looking at a bigger picture of their future.
But the Generation Z has a way out!
Generation Z is replacing the former generation in taking over their places in colleges and universities. This means that admission is reaching out for the most tech-savvy generation of all. And what better way to reach them than to leverage technology.
Today’s generation is not only expecting universities to provide them with the ability to apply on a user-friendly, secured, and intuitive platform, they also want instant answers for every question they have, sustained communication, and relevant feedback throughout their application process.
In this video, we cover
-the strategies to be employed to get more admissions
-right technology to be leveraged
-the sales process
-the sales pitch and script
-How NeoDove can help
To know more about NeoDove, click here
https://neodove.com/
Call us on
+91- 9509624540
Follow us on
Facebook
https://www.facebook.com/NeoDoveTech/
Linkedin
https://www.linkedin.com/company/neod...
Twitter
https://twitter.com/neodovetech
Salesdialers Presentation
SalesDialers.com is an award winning sales automation software that allows users to upload leads and dial up to 250 leads per hour from their web browser without needing a phone line. It features automated dialing, email marketing, lead tracking and productivity modules to help users close more sales. The company has offices in Georgia and Texas and has been in business for 4 years serving fast growing companies. Testimonials praise its ease of use, customer service and ability to significantly increase sales.
Kcreativez Inc.Outsourcing Profile
Kcreativez Inc is a 100% IT-enabled BPO/KPO consulting firm that provides IT consultancy, software solutions, and handles business processes. It aims to establish itself as the most preferred outsourcing organization by providing innovative solutions and a well-trained team. The firm focuses on back office operations and software development to meet clients' needs and add value to their businesses.
Deekshit-
K.V.B. Deekshitulu is applying for a senior after sales service/customer care position. He has over 13 years of experience in leadership roles providing after sales service and customer care for consumer durable, electronic, and telecom companies. He has a track record of creating extensive dealer networks, implementing strategies to expand revenue, and ensuring prompt customer issue resolution. Currently he is the deputy manager of customer care at Jaquar & Company, where he manages field service operations and a team providing customer satisfaction. He is seeking a managerial role utilizing his experience in after sales service operations.
SoftSolvers Customer Case Studies and Usage Scenarios
Soft Solvers Solutions is a digital transformation company that has worked with over 250 customers across Asia Pacific and provides cloud-based CRM software. The document discusses case studies and usage scenarios of their Second CRM product for various industries. It provides examples of how Second CRM has been used for customer feedback management, multi-channel sales, online warranty registration, contact centers, empowering sales forces, managing events, and more. Key differentiators of Second CRM noted are quick rollout, proven track record, low cost, and flexible contracts.
Crm process presentation for dealers v9
The document discusses strategies for implementing a successful CRM process for automotive dealerships. It provides an overview of CRM processes for showroom, phone, internet, unsold follow-up, sold follow-up, service follow-up, and prospecting opportunities. It also discusses best practices observed at top performing dealerships, including transitioning new/used vehicle customers to service, collecting customer data, managing inbound service calls, and following up on additional needed repairs. The overall goal is to manage lifetime customer relationships through consistent CRM processes and technology.
Where to Invest in Sales & Service to Achieve Maximum Results
The document provides guidance for sales and service managers on where to invest time and focus efforts to achieve maximum results. It recommends investing in improving service inefficiencies like high callback rates, incomplete repairs, and low technician accountable time. Addressing these issues could save over 3 lost workloads per month, absorbing more revenue without adding headcount. Ongoing inspection of key performance metrics is also emphasized to ensure issues are addressed and goals met.
Similar to BDC Dealer presentation (20)
BPO Services | Inbound Call Center | Telemarketing Outbound Call Center Outso...
BPO Services | Inbound Call Center | Telemarketing Outbound Call Center Outso...
Call Center Services | Order Taking Services | Customer Service | Call Center...
Call Center Services | Order Taking Services | Customer Service | Call Center...
Top 10 ways to maximize productivity with Multi Channel Communications.
Top 10 ways to maximize productivity with Multi Channel Communications.
SoftSolvers Customer Case Studies and Usage Scenarios
SoftSolvers Customer Case Studies and Usage Scenarios
Where to Invest in Sales & Service to Achieve Maximum Results
Where to Invest in Sales & Service to Achieve Maximum Results
BDC Dealer presentation
- 1. © Dealer Solutions Group, LLC. All Rights Reserved.
- 2. The primary goal of our services is simple - get people in the showroom! We act as the 'front line' to your lead generation efforts, professionally handling sales and service calls and assertively closing for the appointment. We don't negotiate pricing or sell the vehicle, we focus on selling the appointment. We successfully stop the profit leaks from improper lead management by converting more leads from every marketing channel, into confirmed scheduled appointments. © Dealer Solutions Group, LLC. All Rights Reserved.
- 3. Call consistency and professionalism Rapid response to each lead from ALL marketing channels Improved market awareness, CSI & data integrity Full accountability Improved lead conversion rates Leads become deliveries only until after they walk into the showroom. © Dealer Solutions Group, LLC. All Rights Reserved.
- 4. Professional BDC Agents make all the difference. The right attitude, experience, training, and skills will determine whether you achieve mediocre or superior results. An Experienced BDC Management Team, not only hire the best agents, but to create the right training and coaching programs. Advanced Call Center Technologies create an efficient and productive base to seamlessly integrate with your dealership. The 3 Sore Essentials make us one of the most successful off-site BDC’s in the industry. © Dealer Solutions Group, LLC. All Rights Reserved.
- 5. MarketingChannels: LeadsGenerated CallBack Update Repeat Upsell Lead-to- Buyer Cycle Future Opportunities The BDC converts more of the leads from every marketing channel into showroom traffic and deliveries – eliminating those costly profit leaks! Off-Site BDC Services BDC Turbocharger! © Dealer Solutions Group, LLC. All Rights Reserved.
- 6. 1. List exported, cleaned & uploaded to dialer 904-555…2. Local phone # ordered 3. Scripts written/uploaded 4.Agents trained 5. Dials begin! 904-555-1212… 904-555-1314… 904-555-1452… Pre-Service Launch Active Calling 1. System dials 2-3 lines p/ agent 2. Average 1,500 to 3K dials per day 3. Agents spend 80% of every hour on a live call 4. Duplicates are automatically removed 5. System filters bad #’s, answering machines, busy signals 6. Return calls come back on the local # 7. Day 1 report, then weekly/monthly 8. Weekly dealer calls for updates & revisions Campaign End (Event’s) 1. All supplied leads have been exhausted 2. Final summary report 3. Final dealer interview 24/48 HoursStart © Dealer Solutions Group, LLC. All Rights Reserved.
- 7. Professionally Manage ALL Lead Sources •Multiple contact attempts •Call, email & chat support •Establish & follow CRM processes •New, unsold, sold & service leads •Send timely email to stop the clock •Answer customer vehicle questions •Update vehicle data •Set and make long term CB’s •Warm call transfers The Off-Site BDC © Dealer Solutions Group, LLC. All Rights Reserved.
- 8. Plan Features Small to Mid-Sized Dealership Large Dealership Dealership Group / Franchise Used Vehicle Plan Monthly Lead Volume 500 / 750 / 1,000 / 2,500 5,000 / 7,500+ Unlimited 500 / 750 / 1,000 Term Monthly / 90 day Monthly / 90 day / 6 mo 90 days / 6 mo / 12 mo Leads Exhausted Dial Attempts p/ lead p/ mo (2 attempts daily) 8 8 12 8 # Locations included 1 1 2 1 Local phone # Yes Yes Yes / custom Yes Inbound return calls Yes Yes Yes Yes List Source 2 5 Any Supplied 60/90 lead redial Optional Optional Yes N/A Confirmation / CSI Calls Optional Optional Included Optional Reschedules Optional Optional Included Optional Email/Text Confirmation Yes Yes Yes Yes Email call to action Yes Yes Yes Yes Data entry in dealer CRM Included Included Included Included Ready Call Optional Optional Optional N/A All scripting, long distance, telecom & Internet fees Included Included Included Included Pricing Structure « Outbound: per/lead p/location p/stage « Flat rate, all Inclusive « Inbound: per/call* « 3/6/12 month plans Billed monthly, but not a monthly plan, when all leads are exhausted © Dealer Solutions Group, LLC. All Rights Reserved. *Only inbound campaigns less than 5 days in length during weekday/normal business hours are billed by the call. Inbound campaigns that are over 5 days in length, require weekend/holiday coverage, and require extended call hours will be billed based on the total hours required for coverage. Call for a pricing quote.