1. Marie
Sundquist
Accounting Professional
PROFILE
Recent graduate with BS in Accounting. Proven leadership,
combining advanced systems knowledge with a strong
history of process improvement and creative problem
solving. Energetic team-builder and partner focused on
adding value through business process analyzation,
technical troubleshooting, and quality training.
EXPERIENCE
Sr. Social Media Specialist Present
Target corporation, Minneapolis, MN
 Recognized guest issues and trends on social media.
 Responded to guests through Facebook, Twitter, and
Instagram, providing resolution to guest concerns.
 Influenced management to collect data to analyze business
processes for social media responding. Analyzed the data, cut
steps and improved response times from three posts per hour to
six.
 Managed the Target Style and Baby Facebook pages by
proofreading creative content, increasing guest engagement and
resolving escalated guest issues.
 Volunteered to edit and combine separate knowledge
documents from Target.com and Guest Relations for use on the
Retail Social Media team.
 Created business processes for the Retail Social Media team.
 Approved creative content to Facebook and Twitter for the
Marketing team
 Trained new hires.
Sr. Guest Service Specialist – Target.com 2011 - 2013
Target corporation, Minneapolis, MN
 Resolved escalated Executive, BBB and Attorney General
contacts through phone and email.
 Analyzed guest orders for errors, providing guest service to
address the issue.
 Researched and closed accounts with history of abuse.
 Traced errors through transactions to find the root cause.
 Resolved checkout transaction errors by partnering with the
technical team.
 Completed failed verification checkout transactions, by
manually processing guest orders.
 Trained over 300 employees through weekly installments on
Target’s reward program, Cartwheel.
 Volunteered to serve as a Subject Matter Expert to improve the
checkout process.
 Tested implementation of the new business process system,
SalesForce and Axiom. Provided feedback to developers,
improving the checkout process.
612.770.1417
Mesunnyd23@Gmail.com
www.linkedin.com/in/marie-
sundquist-8a14822
SKILLS
Escalation Resolution
Business Process Management
Information Systems Testing
Financial Accounting/GAAP
Tax Accounting
Account Reconciliation
Policy Compliance
EDUCATION
Bachelor of Science, Accounting
Metropolitan State Universiry
Fall, 2016
GPA 3.62
IMA Student Chapter member

2. Collections Specialist 2009-2011
Target corporation, Minneapolis, MN
 Negotiated payments on past due Target REDcard accounts.
 Increased team quality by 42% by creating individual feedback
sessions and designing training material.
 Launched spousal payment program, increasing collections by
25%.
 Won “Top Dog Earner” 23 months, by placing in the top 20
highest performing collectors
Sr. Guest Service Specialist - Target Accounts 2007 – 2009
Target corporation, Minneapolis, MN
 Resolved guest issues concerning the Target REDcard.
 Won “TAS Champion” by maintaining 100% Quality, 97%
Adherence, and earning a top 3% in Target REDcard retention.
 Coached vendor reps through escalated calls.
 Chosen to test implementation of new business process system.
 Trained contact center on new system.
Additional experience includes Fraud Claims Adjuster at
Norwest Bank, Appliance Lead and Kitchen Expeditor at Home
Depot.
Skills
• Approved/denied disputed debit card transactions.
• Reviewed customer transaction history.
• Adjusted account balances.
• Researched disputes by pulling debit transactions, retail
records, and signatures.
• Communicated to customers through approval/denial letters.
• Trained new hire classes of 25-40 employees.
• Ordered and managed inventory for Kitchen and Appliance
Dept.
• Scheduled team of 10 employees
• Designed kitchens using CAD.
• Created custom order requests
• Processed transactions for vendor special order requests.
• Reconciled vendor accounts.
Volunteer Service
Girl Scouts of America
• Annual Day Camp Volunteer, STEM badge education, assist
troop with field trips and projects throughout the year.
Target Corportation Volunteer
• Various quarterly projects
Parker Elementary
• Book club: Assist kids with the binding and laminating of the
books they created
Marie
Sundquist
Accounting Professional
612.770.1417
Mesunnyd23@gmail.com
www.linkedin.com/in/marie-
sundquist-8a14822
Computer Skills
MS Office
Excel: Vlookups, Macros, and Pivot
Chart
SAP
Strong PowerPoint Presentation
EDUCATION
Bachelor of Science, Accounting
Metropolitan State Universiry
Fall, 2016
GPA 3.62
IMA Student Chapter member