1. Nana Akosua Akyaa Bediako
Accra, Ghana
Tel: (+233) 24 4370 554 / 0207053177
E-Mail: nana.akosua.bediako@gmail.com / nabies1@yahoo.com
SUMMARY OF CAPABILITIES
An organized, detail-oriented and conscientious self-starter, able to strategize and prioritize effectively
to accomplish multiple tasks in a fast pace environment. Being endowed with diverse background, I
have in-depth knowledge in the management of people, building of teams, skillful in events organization
and public relation, developing business outside core activities and management of credit portfolios;
ensuring topmost quality service and drawing marketing strategies to propel leadership position within
an industry.
Summarizing, I have a strong analytical and problem-solving attitude with high concentration in
exceeding customers expectation in all aspects, including the ability to grasp new concept in less time as
well as capability to tackle staff related issues.
• Strength/Skills
o Analytical in loan appraisals, credit management, monitoring and ability to recover credit
facilities on schedule
o Perpetual enthusiasm and optimism in achieving results
o Strong decision-maker and leadership skills
o Open to new challenges and additional responsibilities
o Sales and Business Development acumen
o Ability to network and build long lasting relationships effectively
o Manage Budget, control cost and quality planning
o Exceptional ability to work independently and under pressure
o Design successful communication plan for team and cross-functional teams
o Ability to manage multidimensional task to have a successful outcome
o Strong problem solving and analytical skills
o In depth working knowledge of T24 Software(Bank software)
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2. EXPERIENCE
UT BANK, ACCRA GHANA
Relationship Manager/Branch Manager- Retail Banking (Senior Manager)
• In charge of branch strategies and leading staff to buy-in company’s strategic directions/goals
• Responsible for relationship nurturing and brand recognition
• Ensuring customers are prudently managed and highly satisfied with both tangible and
intangible attributes of the bank
• In-charge of managing a branch with staff strength of twenty-five (25) people
• Responsible for appraising and reviewing subordinates’ performance as well as training them to
exhibit the highest level of customer service
• Proactively initiate sales and cross sell full range of banking products and services to present and
potential customers
• Ability to deal with and find solutions to customers ‘complaints and problems’
• Acted as a liaison between customers and the bank
• Raising deposits for the bank by indentifying possible sales opportunities and general business
for the bank
• In depth knowledge in lending relations to potential customers
UT BANK, ACCRA GHANA July 2010 - 2012
Manger, Credit Unit - Adabraka and Madina Branches (Senior Manager)
• In-charge of relating to the bank’s customers and ensuring full product/service maximization
• Handling of complaints from bank customers and selling of all banking products
• Organizing of corporate social responsibility activities with the community and its environs
• Relating to heads of the community including district police commanders, chiefs, MCE’s etc
• Organization of press soirees, financial literacy classes for SME’s and many more
• Responsible for the smooth running of an entire branch with an asset portfolio quantum close to
GH (US$34m)
• Appraising, evaluating and recommending credit appraisal reports to authority
• Supervising banking operational activities and efficient relationship management
• Responsible for auditing credit files of all clients
• Preparing, executing and the management of the branch’s budget
• Training of credit personnel and customer service officers as part of the bank’s capacity building
• Total management of the performance and welfare of about 30 staff members within a branch
• Ensuring customers are given the best of service at all times
• Participating in monthly performance review and quarterly senior management meetings
ACCOMPLISHMENTS
 Involvement in the smooth transfer of a non-banking financial institution into a bank; thus
training staff to adapt the new culture and values of the merger
 A Brand Ambassador responsible for inculcating in staff the values of the bank, ensuring they
live it and monitoring and evaluating feedback.
 Spearheading CSR at Frafraha Home and rehabilitation of DOVSU unit in Madina
 Exceeding targets with a variance of about 42%
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3. UT FINANCIAL SERVICES LTD (Formerly Unique Trust Financial Services)
Credit Manager April 06 – June -10
• Command and control of operational Team
• Thorough assessment of loan applicants
• Building up of a loan portfolio and managing same
• Submission of monthly portfolio returns/report
• Initial vetting of clients loan application to ensure accurate information
• Building and supervising an Auto Loan Portfolio
• Training of team on loan assessment, time management, documentation and loan monitoring
• Offer financial and business advice to clients
ACCOMPLISMENTS
 Best Team Manager for 2008 – 1st
position on two occasions (Ability to meet loan repayment
target, grow portfolio size and manage team successfully)
 Assist in managing UT’s car port and sale of all products.
 Assist in organizing press soiree and workshops for SME clients (In new branch – Kumasi Office).
 Assisting Branch Manager as and when the need arises.
PROJECT MANAGMENT: Member of UT Software team which successfully designed and implemented
credit appraisal software to aid documentation and processes.
Project Officer, Unique Trust Financial Services Ltd April 04 – April 06
• Responsible for inspection, reports, cartography and managing of monitoring officers
• Inspection of client’s project and business
• Valuation of client’s collaterals (vehicles & buildings)
• Writing of loan reports and recommendation
• Analyzing the profitability of client’s business
• Follow-up on repayment by clients
• Assisting Credit Manager as and when the need arises
ACCOMPLISHMENTS
 Best Project Officer in the year 2005
 A starter for two new branches (Kumasi and Kaneshie) – growing portfolios to exceed target
IMPERIAL BROADCASTING CORP. LTD
KAPITAL RADIO
Senior Marketing Executive/Promotions Manager Sept 2000 – April 04
• In charge of business development, promotions and handled media agencies and churches
portfolio.
• In charge of Miss Ghana programs and trade fairs held in Northern part of Ghana (coordination
of sponsorship packages)
• Single-handedly organized a program dubbed “mother’s makeover” on mother’s day (sourced
for sponsorship, designed on-air jingles and LPMs to promote program etc)
• Generated businesses outside the core activities of the station (Helped in developing a website)
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4. • Maintaining the website to ensure that it is abreast with time and interactive enough
• Attended to Media Agencies: working on their purchase orders, supervised on-air trafficking,
worked on invoices and addressing problems of agencies.
• Produced about 45% of the strategies for on-air promotions and about 60% of outdoor
promotions.
• Organized seminars and workshops on behalf of Kapital Radio (e.g. helped our listeners to
acquire knowledge in snail rearing, mushroom farming, marketed their products and book
keeping etc.)
• Supervision of front desk and on-air trafficking
• Prospected for programme sponsorship by telephone, writing of sponsorship package letters
etc.
• Coordinated between sponsored religious programmes and programmes department
• Followed-up on clients in the Accra metropolis and collection of debt.
• Public relations for the company
• Other activities included assisting accounts office as and when the need arises, basically working
with Quick Books in preparing different types of accounting reports.
• Other roles served included BUSINESS DEVELOPMENT OFFICER, PROMOTION COORDINATOR,
and ACCOUNTS MANAGER - CHURCHES & MEDIA AGENCIES.
ACCOMPLISHMENTS
 Won a certificate from Ghana Trade Fair for supporting and participating in the first trade fair
exhibition in Kumasi
 A member of the Miss Ghana Team from 2001 to 2003 in organizing regional contest and also
being a judge for most of the regions
 Successfully organizing a mother’s day outdoor event, musical concert and many other events
OTHER EXPERIENCE
PART TIME
COSMOS LIMITED 1999 (3months)
Office Manager (8am – 4pm)
• In-charge of managing the administrative works in the office
• Supervision of clearing imported ice cream machines and products
• Managing accounting purposes, banking sales proceeds/withdrawals and reporting to Head
Office in Nigeria
• Marketing and sales of the machines
• Ensuring after sales services
Machines were sold to companies like Frankies, Papaye, Odo Rice, Dan’s Bar etc.
MEDIA MAJIQUE & RESEARCH SYSYEMS - MMRS (KUMASI BRANCH)
Media & Client Servicing Officer (Between 2pm – 5pm daily) Nov’ 97 – Oct’99
• Prospecting for clients and managing their accounts as well
• Daily report on sales and accounts of clients
• Buying advertising spots on radio and T.V, as well as monitoring it on behalf of clients
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5. • Helping clients to create awareness of their businesses by designing souvenirs for them
• Research into behavioral aspects of consumers in relation to our clients products/services and
suggesting solutions to satisfy them.
GUINNESS GHANA LTD
In-bar promoter (Evening schedules) 1997 -1998
• Assisting in the introduction of Michael Power in Ghana
• Promotion of the unique benefits of the FES
• Inducing prospective customers to patronize the products
• Answering questions arising from the public during promotions
• Writing report on promotional materials given away and the general impact of a particular bar
• In charge of presenting the programme (MC)
INTERNSHIP
HFC BANK (FORMERLY HOME FINANCE CO. LTD) 3months in 1998
• Educating public (SME’s) on the importance of daily savings and the benefits of investing in HFC.
• Conducting research into customers’ behaviour and trend patterns
• Organizing seminars for association/groups (topical issues includes mortgage financing)
• Collection of daily contribution to the Unit Trust Investment
NATIONAL SERVICE
KNUST BASIC SCHOOLS AND JHS
• Finance officer in charge of cashiering, assisting in planning and budgeting, data entry, reporting
on financial performance to Unit Head
SHILOH PRESBYTERY SCHOOL
• Teaching Upper Primary all subjects, design assignment plans, preparing exams questions and
marking
EDUCATIONAL ATTAINMENT
Masters of Business Administration, Jan’10
Concentration in Marketing Management)
Paris Graduate School of Management (PGSM)
Post Graduate Diploma, Sept’08
Concentration in Management Practice
Paris Graduate School of Management
Certificate in Credit & Securitization Law, Aug ‘05
The Law Institute
Higher National Diploma Sept’99
Honors - Marketing
Kumasi Polytechnic
Common Entrance, O’Level and A’ Level Certificates
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6. University Primary (Now KNUST)
Yaa Asantewaa Girls Sec. School
PENDING PROGRAM CERTIFICATES
Chartered Banking
Diploma in Financial Management
PROGRAMS/WORKSHOPS ATTENDED
Ranging from excellent customer service to risk analysis on customers (uncountable attendance)
List can be made available upon request
OTHERS
United Way (NGO) - Volunteer
Pledge Pink (Breast Cancer Awareness) - Volunteer
PGSM (Ghana Alumni) - Member
REFEREES: Available upon request
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7. University Primary (Now KNUST)
Yaa Asantewaa Girls Sec. School
PENDING PROGRAM CERTIFICATES
Chartered Banking
Diploma in Financial Management
PROGRAMS/WORKSHOPS ATTENDED
Ranging from excellent customer service to risk analysis on customers (uncountable attendance)
List can be made available upon request
OTHERS
United Way (NGO) - Volunteer
Pledge Pink (Breast Cancer Awareness) - Volunteer
PGSM (Ghana Alumni) - Member
REFEREES: Available upon request
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