Mahmoud Abd-allah Ahmed Said is an IT support engineer seeking a new position. He has extensive experience resolving computer issues as well as administering and maintaining computer systems. He is skilled in networking, hardware, software, and operating systems including Windows, Macintosh, and Linux. Mahmoud communicates well, works well independently or as part of a team, and is qualified with certifications such as CCNA and MCITP. He currently works in technical support and has experience installing, configuring, and troubleshooting computers and networks.

1. Mahmoud Abd-allah Ahmed Said
Birth Date: Sep 25th-1989
Address: Boulak El Dakrour – Giza
Mobile : 01117513848 - 01025446255
Email : Mahmoud.saeed@mobileshopegypt.com
Mahmod_cs1@yohoo.com
Military status: Performed served
PERSONAL SUMMARY
• A confident and reliable IT support engineer with extensive practical
experience of working with computers and resolving any support issues
that are raised to the service desk.
• Possessing a proven ability to administer and control the operation,
configuration and maintenance of computer based information systems,
as well as having an eye for detail and able to multi-task under pressure.
• An excellent communicator, can relate well with people at all levels and
has the flexibility of working well as part of a team and on my own.
• Now looking to further an already successful career by working for a
ambitious and expanding company.
DUTIES
• Responsible for networking, design, installation and maintenance services.
• Supporting users and network administrators over the telephone and by email.
• Maintain the companies network infrastructure. Networking and providing
support for Windows, Macintosh and Linux issues.
• Configuration and testing of any new hardware and software.
• Travelling to client sites to help with installs, deployment, and troubleshooting.
• Management of the daily data backup and retrieval scheme.
• Installing and operating Windows desktop and server operating systems.
• TCP/IP networking and hardware maintenance and repair.
• Assisting the network manager with support requests.
• Ensure computer hardware is safe & complies with health and safety
legislation.
• Applying patches in accordance with company procedures.
COMPUTER SKILLS
Excellent knowledge of Microsoft windows xp, 7, 8, server 2003, server 2008,

2. Microsoft office application, internet, computer hardware, system, software,
Network and printer’s ( LaserJet, ink ) maintenance.
Education
Qualifications
Course Nam Cisco Certified Network Associate
Training Institute Helper learning solutions - Nasr City
Certificate CCNA Education
Completion Date Des. 12
Course Name
Microsoft® Certified Information Technology
Professional
Training Institute Helper learning solutions - Nasr City
Certificate MCITP
Completion Date Jan. 13
Information technology ( IT ) 6 month
Smart Service Company
Experience Information technology - Technical support Current
Delta Mobile Shop Company
(Installing, configuring and troubleshooting PCs ,
Computer hardware, software, systems, networks,
Printers, scanners)
Language
References to be furnished upon request
Institution Culture & Science City.
Major Faculty of Computer Science & Information Systems
Completion Date May-10
Arabic Mother Tongue
English Good read, write and speak