Darlyene Direkston is seeking a position that allows her to utilize her education and experience helping others. She has a Master's degree in Human Services Administration and a minor in Rehabilitative Counseling from the University of Baltimore. She has over 15 years of experience working in nonprofit and healthcare roles assisting those with intellectual disabilities, substance abuse issues, and homelessness. Her resume demonstrates a strong background in case management, training, and operations management.

1. Curriculum Vitae, Direkston 1
Curriculum Vitae
Darlyene Direkston
3427 Dolfield Avenue
Baltimore, Maryland 21215
Tokyo.direkston@gmail.com
443-677-5086
OBJECTIVE
Universities today seek to provide aspiring students not only with knowledge, skills, and a
larger sense of self and others; they try to blend that learning with an ability to function
productively in society becoming life-long learners. My recent academic degree, coupled with
my passion, desire to teach, and wide range of lived experiences compel me to play a role in
helping shape the next generation of economic and social leaders.
EDUCATION
• MS – Human Services Administration/Minor in Rehabilitative Counseling, 4.0
GPA, University of Baltimore 05/2016
o Relevant Coursework Courses that had great professional applicability and real
world use
• REHB 520 - Medical Aspects of Disability
• HSAD 610 - Strategies for Human Services Program Planning
• HSAD 620 - Human Services Leadership and Supervision
2 Where possible in my program I included individual work in the areas of Homelessness;
Lesbian, Gay, Bi-Sexual, Transgender, and Queer/Questioning (L.G.B.T.Q./Q.) teens; persons
dealing with Substance Abuse, as well as the sexuality of Intellectually Disabled adult clients,
as these all are my passions and areas of importance in what I see in improving the industry.
3
4 Throughout my program I paid particular attention to the best teaching and pedagogical
practices put on display by the excellent University of Baltimore/Coppin State University
Faculty: expectation setting, incorporating student experiences in lectures, and experiential
learning.
• BA - Human Services Administration/Psychology Minor, GPA, 3.3 GPA, University
of Baltimore 12/2013
o Relevant Coursework
• PSYC 210 - Interpersonal Psychology
• PHIL 305 - Professional Ethics in Human Services
• HSER 310 - Family Systems Dynamics
I chose a Psychology Minor purposefully to enhance my ability in better serving intellectually
disabled individuals striving to better understand their behaviors and preferences from their
perspectives.

2. Curriculum Vitae, Direkston 2
• AA – Liberal Arts Magna Cum Laude Community College of Baltimore County,
06/ 2011
o Relevant Coursework
• PSYC 102 - General Psychology
• PSYC 103 - Principles of Human Development
• HUMS 160 - Life Stages of Children and Youth
As a returning, non-traditional student this program was essential and formative for me. This
degree reintroduced me to formal higher education with an understanding of its importance and
relevance in serving others in society.
WORK EXPERIENCE
Mar 14 – Present Athelas Institute - ISS/CSLA Operations Manager
Manage staff and individuals funded through Developmental Disabilities Administration
(D.D.A.) Waiver for in-home support; prepare interdisciplinary packets for each individual;
monitor staff in the field and in the residence to ensure quality of care and interaction; work
closely with D.D.A. in preparing budget requirements for incoming referrals. Teach the food
service training as part of the new hire trainings.
From the role of Operations Manager, I was able to improve both organizational
efficiency and quality of services by ensuring that front-line staff is appropriately
trained.
Jan 13 – Mar 14 Athelas Institute - Operations Assistant
Researched available resources and assisted with the compilation for an Employee Assistance
Program. Researched and created the agency’s current food service training program.
May 12 – Dec 12 Athelas Institute – Quality Assurance Administrative Assistant
Responsibilities included interviewing and investigating incidents, writing reports and follow-up;
performing site visits to all residential and day program facilities to insure adherence to the
D.D.A. guidelines.
Apr 09 – May 12 Athelas Institute (as listed)
Vocational Instructor: Responsibilities included supervision and training of adults with
intellectual disabilities at the Behavioral Communication Resource Services Center (B.C.R.S.),
providing training in the areas of prevocational skills, socialization, communication, cognitive
skills and self-help to facilitate each individuals maximum level of vocational achievement and
independence. Community Living Assistant (C.L.A.): Evaluate and plan annual goals using the
current agency format in preparation of Annual Interdisciplinary Team meetings. Interim
House Manager: Managed several residential facilities and staff; Responsible for overseeing
of training and other on-going duties; Responsible for medication distribution, meal planning
and preparation, accompanying residents to schedules appointments, scheduling residential
maintenance, and purchasing furniture and supplies as needed;

3. Curriculum Vitae, Direkston 3
Aug 03 – Aug 06 Branch Banking and Trust (BB&T Bank)
Teller: responsibilities included accurately and efficiently processing and recording routine
transactions for bank customers including cashing checks, accepting deposits and
withdrawals, processing loan payments and money transfers. Relationship Banker:
responsibilities included proactively initiated, developed and managed long-term profitable,
relationships; managed existing client relationships to identify future needs. Gain an
understanding of each client in order to identify additional financial needs and refer to
appropriate financial partners; delivered superior quality service in person and by phone such
that client needs are positively met on a consistent basis; awarded several awards for superior
customer service.
Apr 03 – Aug 05 So Others Might Eat (S.O.M.E) – Residential Monitor
Responsibilities included support to women in residential transitional housing for alcohol and
substance abuse. As part of on-going life skills training, assisted with assigning chores,
monitored and documented required meeting attendance, held peer groups, maintained
incident documentation, monitored medication
Sep 00 – Jul 01 Grafton Schools – Residential Supervisor
Responsibilities included monitoring and training disadvantaged dual-diagnosed, abused
and/or neglected youth placed in group homes; designed and implemented life-skills curriculum
outlining basics for independent living; implemented recreational activities to build self-esteem
and trust; kept daily log of residents’ progress and concerns
May 00 – Jun 01 Edgehill Recovery Retreat – Administrative Assistant/Residential
Monitor
Responsibilities included providing general office support to Director and Board of Directors;
supervised volunteers, answered telephones and directed calls to necessary parties; proofread
correspondence and made corrections when appropriate; maintained office filing system and
office supplies; communicated to residents rules and regulations of facility; conducted peer
group meetings; maintained progress and incidents reports when necessary, monitored
medication and maintained medication logs for Schedule II prescriptions.
Mar 92 – Dec 93 Dinner Program for Homeless Women – Chef Instructor/Kitchen
Manager
Responsibilities included overseeing commercial kitchen operation; training and placing
homeless population in food service industry; gathering information and producing training
manual; scheduling and duty assignments of 300 member volunteer staff and program
participants; developing relationships with food and other product vendors and facilitated the
donation process of other donors; designing and implementing monthly menu cycle; planned
and/or prepared all meals

4. Curriculum Vitae, Direkston 4
Professional Certifications/Trainings
The delivery of support services to intellectually disabled adults is a large part of the non-profit
sector across the country. Networking with other professionals in the field quickly reveals the
need for managers and staff not only to have certain licenses and training per regulation, but
also in practice. My colleagues from the government and private sectors often refer to my
actual responsibilities as very broad and applied. Personally I view this as an opportunity not
only to better serve the clients trusted to our care, but also to enforce my desire to become a
life-long learner.
• Maryland Board of Nursing: Certified Medication Technician (Current)
• Red Cross of Maryland: Mental Health First Aid (Current)
• Red Cross of Maryland: Basic CPR & First Aid (Current)
• ServSafe Certification: Food Service Manager Certification (Current)
Professional References
Victoria Jordan
Director of Residential Services
Athelas Institute, Inc.
vjordan@athelasinstitute.org
410-964-1241 Ext. 103
Janelle Weather
Training Coordinator
Athelas Institute, Inc.
jweather@athelasinstitute.org
410-964-1241 Ext. 130
Bridal Pearson, Ph.D.
Director of Human Services Administration
College of Public Affairs
University of Baltimore
bpearson@ubalt.edu
410-244-7149
Mary Beth Collin
Personal Supports Coordinator
Linwood, Inc.
Mbcollin1@verizon.net
443-857-7324