This document is a resume for Kim Shade, who has 20 years of experience working in disability services. The resume outlines her professional objective of assisting people with disabilities to live independently. It then details her extensive experience in various roles within disability services, including as a casework consultant, practice support coordinator, residential service worker, and acting team leader. The resume also lists her education qualifications and training, as well as referees available upon request.

1. Kim Shade - Resume
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Kim Frances Shade - Resume
Address: NSW 2232 Drivers Licence: Class LR WWCC: 16.4.15 reference - 2847411
Professional Objective:
My professional objective is to assist people with a disability to determine their own lives.
Profile:
 20 years’ experience in providing direct services to people with a disability within the public (ADHC) and
private sector.
 An active team member who strives for best practice in meeting the individual needs of the people we support
and families through person centered practice.
 Commitment to empowering people with a disability and families to enable them to make informed choices.
 Working collaboratively with all services in order to achieve the best possible outcomes for people being
supported.
Key Capabilities:
 Meeting deadlines.
 Collaborative team member
 Decision making
 Change facilitation
 Presentation to large/small groups
 Identify strengths and needs
 Report writing
 Mentoring
 Detailed analysis, problem solving
and conflict resolution
 Team leadership
 Being able to liaise within a challenging and
diverse organisation
 Broad knowledge of services provided within
ADHC and the Non-Government Sector
 Implementation of best practice including WHS
 Identification and facilitation of staff training
and development needs
 Implementation of Person Centered Thinking
and Lifestyle Planning
Career Summary:
Aging, Disability and Home Care (ADHC) /Department of Community Services (DOCS)
 Case Work Consultant – Young People Leaving Care 7/8 May 2015 - Current
 Practice Support Coordinator - Workplace Trainer 7/8 May 2007 – May 2015
 RSW Level 3, Various Group Homes & Respite Dec 2003 – May 2007
 Acting Team Leader – Adult Disability Team Feb 2003 – Dec 2003
 Case Manager/Program Officer – Adult Disability Team
 Program Officer – Community Resource Team
 Residential Care Worker
Southern Sydney Institute of TAFE - Loftus
 Part – time teacher – For Assoc. Dip. Recreation & Leisure
Education
Academic
 Masters of Social Change and Development 2012 - 2015
 Diploma of Project Management 2012
 Certificate IV Training and Education 2011
 Certificate IV Training and Assessment 2010
 Certificate IV Disability Work 2010
 Diploma Front Line Management
 Case Management Post Graduate Course – Charles Sturt University
 Bachelor of Arts Leisure Studies, University of Technology Sydney
 Associate Diploma Applied Science, Cumberland College of Health Sciences
Continuing Education – Professional Development Courses
 Managing Trouble in Teams 2013
 Michael Kendrick Workshops - Optimal Individualised Service Design 2012
 Drawing The Line in The Sand – Decision Making and Management 2012
 Graphics Facilitation for Person Centered Planning - ADHC 2011
 Palliative Care Workshop 2011
 Conversations, Connections, Community 2 day Person Centered workshop 2011

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 John O’Brien 2 day workshop - person centered practice 2010
 2 day Introduction to Person Centered Planning - ADHC 2010
 OHS 4 day course to sit on OHS committee - ADHC 2009
ProfessionalDetails
Case Work Consultant – Young People Leaving Care - Grade 7/8 – May 2015 - Present
Aging, Disability and Home Care (ADHC)
Accountabilities:
 Develop comprehensive Individual Accommodation Support Plans (IASP) for young people with a disability
leaving foster care to submit to ADHC Central Office for approval. Complete a Client Profile, Client Risk
Profile and Client Risk Management Plan to submit for Register of Request Supported Accommodation
(RoRSA). Link the young person with services as required.
 Facilitate the collection and analysis of information about the young person from written records and
interviews with stakeholders to identify; risks and safeguards, support needs, hopes and dreams and
accommodation options.
 Prepare detailed documentation and make recommendations for services based on risks and support needs
in a changing environment as NDIS will commence in July 2016
 Develop a budget for the IASP based on the persons support needs and NDIS price guide.
Practice Support Coordinator and Acting Workplace Trainer - Grade 7/8 – May 2007 – May 2015
Aging, Disability and Home Care (ADHC)
Accountabilities:
 Develop, facilitate and review The Statewide Initial Employment Development Program
 Facilitate training to large groups as part of the Initial Employment Development Program
 Evaluate participants course work for them to achieve a Certificate IV Disability.
 Facilitate policy training to group home teams using the existing core skills training manuals or new policy
information as directed by management.
 Assist group home teams to achieve a level of confidence with their knowledge and implementation of ADHC
best practice, according to policy and procedures in:- Health Care, Nutrition and Swallowing, Epilepsy
Management, Behaviour Support, Individual Planning, Medication Management, Client Risk Management.
 Liaising with managers, therapists, team leaders, people with a disability and families to identify systemic
issues within group home teams and the solutions or interventions to minimize risks
 Incorporating practical experiences from myself and others to facilitate learning e.g. you tube, TED and other
informative websites.
 Working with a team of Workplace Trainers to develop yearly priorities to achieve Regional training objectives
Working with a team of State Wide Workplace Trainers to achieve Central Office training objectives.
 Prepare monthly statistical data in regard to training facilitation and submit by a deadline.
 Accurate recording of information in regard to potential risks, issues or unethical conduct and report to
management.
 Use of conflict resolution skills to address areas of contention which arise in individual and small group
training settings e.g. public and inappropriate conflict between group home team members.
 Health and Safety Representative and Committee Chairperson for office based workers and the ADHC Metro
South regional WHS Forum. Regional Representative for WHS State Wide Forum
Achievements:
 Working with a Regional Team of Practice Support Coordinators to achieve District Priorities and positive
outcomes for Group Home residents including the training and development of support workers in the core
skills required for their role.
 Through active listening, observation and inquisitive questioning – analysing information to identify risks and
safeguards e.g. systemic issues, poor practices, Nutrition and swallowing risks, changing health care needs,
environmental issues which could pose a potential risk to the person and the organisation.
 Working collaboratively with Team Leaders, Coordinators and Disability Support Workers to achieve
outcomes that have a positive impact on the people being supported in ADHC group homes.
 Working with a state wide team of Practice Support Coordinators in order to review policy and procedures
and provide Central Office with constructive feedback.
 Implementation and review of the Initial Employment Development Program which commenced in January
2012.
Residential Service Worker Level 3 December 2003 –May 2007
Department of Community Services
Accountabilities:
 Working in a variety of Group Homes and Children’s Respite.

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 Assessing people’s needs in order to prepare and maintain individual plans for people being supported.
 Facilitation of Group Home support systems in order to achieve consistency in data collection, support issues,
program implementation, and risk management
 Mentoring colleagues to help them implement the Individual Planning Policy and Procedures.
 Assisting support workers to follow ADHC best practice in policy and procedures in areas including: OHS,
Client Risk Management, Health Care, Medication Management.
 Induction of new Group Home support workers.
 Liaising with doctors, specialists, psychiatrists, employment services and social groups to achieve the best
outcomes for the people being supported e.g. providing accurate data collection, recording of outcomes of
appointments and implementation of the recommendations, developing professional relationships of mutual
understanding to achieve the best outcomes.
 Researching potential community based integration opportunities and facilitating the involvement of people
with a disability in activities.
Achievements:
 Greater independence of people being supported within the group home and with their daily routines e.g.
cooking and healthy lifestyles, community based activities and relationships with the wider community.
 Facilitation of strategies to manage support issues which resulted in decreased risks e.g. increase
independence in daily living with personal care and organisational skills through picture communication of
routines and resident agreements.
 Staff support in the implementation of systems to facilitate consistency e.g. consistent understanding of data
collection needed in regard to challenging behaviour and response strategies
 Identification of support needs and development of programs to support staff and residents
 Empowering residents by helping them to make informed choices and building resilience through doing more
for themselves and developing relationships with family and the community
 Creating a safe work environment for everyone.
Acting Team Leader Adult Disability Team February 2003 – December 2003
Department of Community Services
Accountabilities:
 Facilitate the co-ordination of a multidisciplinary team in order to achieve the best outcomes for people with a
disability.
 Major responsibilities included implementing the revised Client Information System and accurately recording
data and assisting team members to learn the system.
 Identification of people with higher support needs through the initial assessment process e.g. functional ability,
cognitive ability. Developing detailed plans for service provision based on the initial assessment.
 Facilitation of the allocation of case co-ordination and prioritisation to team members through weekly meetings
 Liaising with families to facilitate positive outcomes through identification of strengths and needs and
developing connections with services.
 Assist multidisciplinary team members in the provision of quality family centered services to the person with
disability through implementing policy, legislation and best practice guidelines
 Involved in complex case reviews which develop strategies to help families and people with a disability within
the community.
 Facilitation of Individual supervision meetings with team members to address case management issues.
 Liaise with management and team members to help facilitate a change in our work environment in regard to
policy, work practices and organisational structure.
Achievements:
 Successfully updating of the revised Client Information System and facilitation of the teams orientation to the
system.
 Facilitation of team members being responsible for keeping Client Information System (CIS) up to date.
 Using a multidisciplinary approach to development and implement individual plans to meet the needs for a
range of people with a disability and complex issues.
 Facilitation of relationships with new or expanding community services, sharing of information and maintaining
positive industry networks.
 Facilitation of timely and effective crisis management to meet needs e.g., when a person with a disability
becomes homeless.
 Implementation of team systems and resources to manage referrals in an environment of funding constraints.
Case Manager/Program Officer
Accountabilities:
 Working within a multidisciplinary team to facilitate positive outcomes of people referred to the Adult Disability
Team for a needs assessment and case management.

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 Using a case management approach to co-ordinate services and meet people’s needs .
 Provide detailed assessment of needs.
Achievements:
 The successful transition to Age Based Teams.
 Working collaboratively with other team members in a multidisciplinary person centered approach to identify
and meet people’s needs.
 Working within a challenging and changing environment.
Program Officer
Accountabilities:
 Working within a multidisciplinary team to meet the needs of people referred to the Community Resource
Team.
 Develop and implement programs while working directly with adults who primarily have an intellectual
disability and may have other associated disabilities including; epilepsy or challenging behaviour who live in
a group home or in the community.
 Responsible for functional assessments, report writing, developing programs, conducting Individual Planning
training, and Individual Planning reviews.
 Liaising with families and other services in order to meet the needs of people we support. Working
collaboratively with other disciplines within the team and community to co-ordinate positive outcomes for
people living in group homes and within the community e.g., Psychologists, Speech Pathologist, social
worker, doctors, family
Achievements:
 Change management is a major part of team responsibilities and I was able to help facilitate the change to
aged based teams.
 I was able to demonstrate a capacity for problem solving, through creative Leadership techniques, working
under pressure and meeting deadlines.
 Liaising with SHARE a community based not for profit training resource. I was able to develop The Friendship
Group which the people we support participated in. The Group helped facilitate the development of
communication, living and community participation skills over eight sessions. This course was implemented
one or two times a year depending on needs.
 I developed and implemented changes to the Individual Planning process for the group homes in St George
and Sutherland area. Also, developed and implemented regular Individual Planning training over a number of
years. Assisted staff to develop and implement programs.
Residential Care Worker - Department of Community Services
Part-time Teacher - Southern Sydney Institute, Loftus College of TAFE
Recreation Officer (full time) - Ryde Branch of the Challenge Foundation – Crowle Home
Senior Youth Worker (Casual)- Red Cross Eleanor Mackinnon, Cronulla
Special Project Co-Coordinator (6 weeks)- Volunteer Centre, NSW, Sydney
Research Assistant (part time) - Centennial Park and Moore Park Trust
House Co-ordinator and care worker (full-time) - St George Area Intellectual Disability Services
Voluntary Positions:
Committee member for the Sutherland Shire Council Access Committee 2010 - present
Attend and contribute to bi-monthly meetings, review council access plans for environmental improvements of the
local government area.
Referees:
Available on request