Service Coordination Provides Quality Case Management Services to People With Disabilities and Other Groups. Furthering lives by connecting people to resources they want and need.

1. Looking to hire awesome people!
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2. • Service Coordination provides
quality case management
services to people with
disabilities and other groups.
• We do this by helping people
understand what their choices
are and connecting them to
resources in their Communities
in ways that respect their dignity
and rights.
• We welcome all individuals who
can benefit from our services.
• We help people understand
options in a dignified and
respectful way.
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Our Mission…

3. Service Coordination is a private,
nonprofit organization serving
individuals with intellectual and
developmental disabilities, those
with mental health challenges,
the elderly, transitioning youth,
and court-involved individuals
throughout Maryland.
Service Coordination provides
support to adults and children by
connecting them with needed
resources and services in their
communities.
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Who are we…

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What we do…
We listen to and observe
each person to learn what
is important to them. We
assist people to determine
where support is needed
or desired.
We support the
development of plans that
are tailored to each
person’s wants and needs.
We examine the seven life
areas of: health, home,
relationships, money, work,
school and leisure.
We identify and access
resources. We build
relationships within the
community.
Assess
Plan
Connect
Monitor
Advocate
We ensure that people are
getting the services and
supports detailed in their
plans. We safeguard each
person’s rights and health and
safety.
We educate, inform and
support people to make
choices and decisions. We
partner with other
organizations and agencies to
develop a broad network of
supports and services.

5. We show respect and
honor for all people in
words and actions.
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Our Values…
We persistently seek
opportunities and
overcome obstacles.
We navigate systems
masterfully to make
possibilities a reality.
Because relationships are
the foundation of our
work, we share strong
working relationships
with each other and with
those outside of our
organization.
We raise awareness in
communities to appreciate
the similarities and unique
gifts of each person. We
explore choices with
people we support.
People
come
first.
We drive
solutions.
We build
connections.
We
educate.

6. We provide quality information and helpful
options that can guide people to resources of
their choice, ultimately supporting their
decisions to connect to available resources.
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Our Work…
Connections for:
• Respite Care
• Adaptive Equipment
• Therapy
• Academic needs
• Social needs
• Utilities support
• Medical support
• Eviction prevention
• Nourishment Assistance
• Federal / State Benefits
• Future Planning
• Assistive Technology
• Community
Involvement
Case Management for:
• Individuals with
intellectual or
developmental
disabilities
• Youth in transition
• Forensic population
• People in state hospitals

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Service Coordinators
Service Coordination employs more than 280 Service Coordinators that work
mobile throughout the state of Maryland; serving more than 13,500
individuals with intellectual and/or developmental disabilities. Our staff are
highly qualified; education of a Bachelor's degree or higher is a requirement
for hire. Our Service Coordinators have on average 6 years’ working
experience with us. They work hard each and every day to make a
difference!
Service Coordination, Inc. is also unique due to our mobile workforce and
technological capabilities which allow us to work from virtually anywhere in
the communities in which we serve people. If you meet the following
qualifications and are interested in being part of a dedicated team that works
to improve the lives of people with disabilities, please apply today.

8. • Bachelor’s degree or Master’s degree in a human service field.*
• ​Significant experience in working with people with developmental disabilities preferred.
• Belief in and ability to implement the principles of self-determination for people with developmental
disabilities.
• Must be willing to assist people with developmental disabilities to develop community connections and
support networks.
• Ability to or experience in working collaboratively with different groups or service systems to identify,
coordinate, and assure appropriate services.
• Experience with person directed individual planning.
• Must have energy, persistence, flexibility, good negotiation skills, and the ability to deal professionally
and positively with difficult situations.
• Ability to work a flexible schedule, including evenings and weekends, to meet the needs of people
served.
• Good time management and organizational skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to prioritize work.
• Have a reliable automobile to travel to visits, meetings, etc. and a valid driver’s license with a good
driving record.
• Be proficient in Microsoft Word and Excel; ability to learn new technology.
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Qualifications…

9. • Advocate for and assist individuals in advocating on their own behalf.
• Assist individuals in identifying life goals and specific preferences.
• Assist individuals in identifying and utilizing community connections and natural
support networks.
• Educate individuals about self-determination, enviable lives, and natural supports and
assist individuals in exploring the implications for themselves.
• Recommend supports and services to help individuals achieve their goals.
• Coordinate the Individual Plan specifying preferences and supports and services for
each assigned individual.
• Locate and coordinate services. Provide technical support and direct assistance in
locating services to include resolving crises.
• Monitor identified supports and services to determine individual’s satisfaction with
services, and quality of services, addressing concerns as necessary.
• Work cooperatively with individuals, families, service professionals, and others to
ensure that necessary supports and services are located and implemented.
• Adhere to departmental goals, objectives, standards of performance, and policies and
procedures. Ensure compliance with quality client care and regulatory compliance.
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Essential Duties…

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Other Responsibilities…
• Participate in activities that promote community
awareness and acceptance of people with
disabilities.
• Recommend and engage in projects designed to
empower people with disabilities or to expand or
improve the service delivery system.
• Participate in meetings and training sessions that
offer learning opportunities and that promote and
enhance skills and professional development.
Specific content to build knowledge on specific
disabilities of population served.
• Maintain accurate up-to-date files for each
individual served, and maintain other files as
necessary for the success of the project.
• Complete other administrative duties as required.
• Perform all duties as described, and others as
required, using the foundation of agency
philosophy and values. Ability to build solid time
management and organizational skills.
• Learn how to prioritize work.
• Ability to meet the minimum billable Person
Related Activities as required by DDA
(5.5 hours per day).
• Effective oral and written communication skills.
• Be proficient in Microsoft Word and Excel; ability to
learn new technology.
• Ability to work a flexible schedule, including
evenings and weekends, to meet the needs of
people served.
• Have a reliable automobile to travel to visits,
meetings, etc. and a valid driver’s license with a
good driving record.

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Required Competencies…
• Begin to build a belief in and create the ability to implement the principles of
self-determination for people with developmental disabilities.
• Must be willing to assist people with developmental disabilities and learn how to
develop community connections and support networks.
• Must have energy, persistence, flexibility, good negotiation skills, and learn how
to deal with difficult situations professionally and positively
• Ability to build solid time management and organizational skills.
• Learn how to prioritize work.
• Ability to meet the minimum billable Person Related Activities as required by
DDA (5.5 hours per day).
• Effective oral and written communication skills.
• Be proficient in Microsoft Word and Excel; ability to learn new technology.
• Ability to work a flexible schedule, including evenings and weekends, to meet
the needs of people served.
• Have a reliable automobile to travel to visits, meetings, etc. and a valid driver’s
license with a good driving record.

12. • Performance Measures to be Met: The Annual Performance Review
measures individual deliverables in the following areas – Competency;
Relationships, Navigational Expertise, Job Knowledge, Time Management,
and Work Character.
• Quality: Timely comprehensive assessment submission; timely contacts and
visits per service category; completeness of individual records and of
individual plans; timely individual plans; connections to Non-DDA Resources;
timely initial contact and visit; informed of right to choose RC provider;
accommodating alternative communications; informed of rights and
responsibilities; establishing a schedule to ensure all services, including
outcome and goal progress are monitored throughout course of the year,
monitoring health services; maintaining medical assistance eligibility; timely
level of care determination; reportable incident follow-up; monitoring
outcome and goal progress; accurate and timely documentation of person
related activities.
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Performance Measures…

13. • Short Term Disability
• Flexible Medical and/or Dependent Care
Savings Accounts
• Voluntary Life & AD&D Insurance in
addition to the company paid portion for
you, spouse and children
• Social Security
• Employee Assistance Program
• Public Service Loan Forgiveness Program
(PSLF)
• Continuing Education Units
• Bonus opportunity
• Incentive opportunity
• Step and Grade Program (with merit
increases automatically built-in)
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Compensation…
• Fast Track Program
• Leadership Track
• Experience Credit
• Employee Referral Program ($1,000)
• Signing bonus up to $1,500 (for eligible
college students)
• Mileage reimbursement for business-related
miles
• Online Relias Training Program
• Mobile/Flexible work schedule
• Laptop and cell phone
• Language bonus
• Certificate/License credits
• 403b (Tax Sheltered Annuity)