1. Judy D. Drummond
4607 Normar Road South Charleston, WV 25309 (304) 610-6003 judyddrummond@yahoo.com
48 Riverside Drive South Charleston, WV 25303 (304) 610-6003 judyddrummond@yahoo.com
Objective _____________________________________________________________________
A position in a progressive work environment where I can successfully
demonstrate intellectual capitol in my talents, quality and productivity. Having
the ability to meet deadlines and to promote organizational proficiency.
Profile _______________________________________________________________________
Motivated, personable, business professional with multiple awards, certificates, and a
successful track record of experience and employment. Capacity for quickly mastering
technology and assigned task. Diplomatic and tactful with professionals at all levels.
Accustomed to handling sensitive, confidential information, ethical. Demonstrated history
of producing accurate, and timely support information adhering to organizational guidelines.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and
competent with demonstrated ability to easily transcend cultural differences. Thrive in
deadline-driven environments. Excellent team-member.
Education ____________________________________________________________________
Currently enrolled at Marshall Graduate College Obtaining a Master’s Degree in
Leadership. 9 hours towards Attendance Director Certificate
AMERICAN PUBLIC UNIVERSITY – Charles Town, WV
Masters Degree in Public Health , 2014
Graduated with Honors
Alumni-Golden Key International Honor Society
The National Society of Collegiate Scholars
WEST VIRGINIA STATE UNIVERSITY – Institute, WV
Bachelors Degree in Social Work, 2011
Social Work Honor Society
Employment History____________________________________________________________
West Virginia Department of Health and Human Resources
350 Capitol Street
Room 427
Charleston, WV 25301
11/2011 - Present
Salary: 29,200.00 Per Year
Hours per week: 40
Health and Human Resource Specialist
Duties, Accomplishments and Related Skills:
Oversight, Monitoring 35 counties doing site visits for compliance and continued
funding. Review grants, find ways to better help site (counties).
2. Judy D. Drummond
48 Riverside Drive South Charleston, WV 25303 (304) 610-6003 judyddrummond@yahoo.com
Page 2
Review and assess Progress Reports; help site meet code by being available and
accessible. Refer to the Director of the program regarding money. Travel
Confer with customers by telephone or in person to provide information about
products or services, take or enter applications.
Check to ensure that appropriate changes were made to resolve customers'
problems.
Keep records of customer interactions or transactions, recording details of inquiries,
complaints, or comments, as well as actions taken.
Prepare change of address records using computers.
Refer unresolved customer grievances to designated departments for further
investigation.
Determine department for services requested.
Solicit new or additional clientele
Interview clients to determine what kinds of services they are seeking.
Contact prospective customers to demonstrate products, explain product features,
and solicit participation.
Recommend services to customers, based on customers' needs and interests.
Answer customers' questions about services/products and product use.
Consult with clients after services rendered to resolve problems and to provide
ongoing support.
Provide customers with product information and brochures.
Identify prospective customers by using service events, following leads from
existing departments, participating in organizations and clubs, and attending events
and conferences.
Perform administrative duties, such as preparing reports and keeping participant
records.
Use computers for various applications, such as database management or word
processing.
Review files, records, and other documents to obtain information to respond to
requests.
Answer telephones and gave information to callers, took messages, or transferred
calls to appropriate individuals.
Create, maintain, and enter information into databases.
Operate office equipment, such as fax machines, copiers and scanners.
Greet visitors or callers and handle their inquiries or direct them to the appropriate
persons according to their needs.
Maintain scheduling and event calendars.
Make copies of correspondence or other printed material.
Supervisor: Linda Shaffer (304-304-356-4446)
West Virginia Department of Health and Human Resources Oral Health Program
350 Capitol Street
Room 427
Charleston, WV 25301
3. Judy D. Drummond
48 Riverside Drive South Charleston, WV 25303 (304) 610-6003 judyddrummond@yahoo.com
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12/2013 - 04/2014
Hours per week: 8
Oral Health Internship
Duties, Accomplishments and Related Skills:
Oral Health Program was an opportunity to look into the world of public health as it
relates to dentistry and oral health leadership.
Extensively involved in the Oral Health Program’s work to improve the oral health
of vulnerable communities across the entire state.
Worked on specific research projects, went to meetings, set up at oral health events,
attended conferences and cell groups.
Collaborated with other invested groups, and some elected officials on initiatives to
bring about change, especially in how individuals and communities view their oral
health.
Worked with many oral health leaders was outstanding as well as the reading of
grants.
As an intern I had the opportunity to question a few dentists in the community
regarding periodontal disease and pregnancy as well as kid’s first doctor’s visit.
The Oral Health Program and the people we serve are very important and unique. It
was a great internship.
Supervisor: Dr. Jason Roush State Oral Health Director Deonna Williams (304-
558-5388)
West Virginia Department of Health and Human Services
4190 W. Washington Street.
Charleston, WV 25313
08/2010 - 05/2011
Hours per week: 30
Child Protective Services Internship
Duties, Accomplishments and Related Skills:
Assisted with Child Protective Services; intakes, case management. Adoption and
youth services.
Attended training's, Multidisciplinary Team Meetings.
Interact with other Organizations and Agencies.
Filed and maintained client records.
Accompanied staff on visits: to homes, schools, doctor appointments and
transported youth to juvenile facilities.
Transported youth to family visitation in others counties.
Maintained documentation.
Kanawha County School Board
200 Elizabeth Street
Charleston, WV 25311
4. Judy D. Drummond
48 Riverside Drive South Charleston, WV 25303 (304) 610-6003 judyddrummond@yahoo.com
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01/2005 - 02/2011
Salary: 22,000.00 Per Year
Hours per week: 40
Teacher Assistant, Bus Monitor/Substitute Bus Driver.
Duties, Accomplishments and Related Skills:
As a Teacher Assistants/Special Needs aide:
Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums,
or on field trips.
Tutored and assist children individually or in small groups to help them master
assignments and reinforce learning concepts presented by the teacher.
Enforced administration policies and rules governing students.
Discussed assigned duties with classroom teacher to coordinate instructional efforts.
Instructed and monitor students in the use and care of equipment and materials to
prevent injuries and damage.
Observed students' performance, and document relevant data to assess progress.
Presented subject matter to students under the direction and guidance of the teacher,
using lectures, discussions, and supervised role-playing methods.
Prepared lesson materials, bulletin board displays, exhibits, equipment, and
demonstrations.
Organized and supervise games and other recreational activities to promote
physical, mental, and social development.
Provided extra assistance to students with special needs, such as students with
physical and/or mental challenges and as an Autism mentor.
As a school Bus Monitor/ Substitute Bus Driver:
Followed safety rules as student’s board and exit buses or cross streets near bus
stops.
Complied with traffic regulations to operate vehicles in a safe and courteous
manner.
Maintained order among pupils during trips to ensure safety.
Checked the condition of the vehicle's tires, brakes, windshield wipers, lights, oil,
fuel, water, and safety equipment to ensure that everything is in working order.
Reported any bus malfunctions or needed repairs.
Picked up and dropped off students at regularly scheduled neighborhood locations,
following strict time schedules.
Maintained knowledge of first-aid procedures.
Prepared and submit reports that may include the number of passengers or trips,
hours worked, mileage, fuel consumption.
Followed written and verbal geographic directions.
Supervisor: Beulah Hemming’s (304-348-7770)
HearX LTD
1250 Northpoint Parkway
Riviera Beach, FL 33407
09/2000 - 12/2003
5. Judy D. Drummond
48 Riverside Drive South Charleston, WV 25303 (304) 610-6003 judyddrummond@yahoo.com
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Salary: 12.01 Per Hour
Hours per week: 40
Telemarketer/Appointment Setter
Duties, Accomplishments and Related Skills:
Delivered prepared sales talks, reading from scripts that describe products or
services, to persuade potential customers to purchase a product or service.
Explained products or services and prices, and answer questions from customers.
Obtained customer information such as name, address, and payment method, and
enter orders into computers.
Recorded names, addresses, purchases, and reactions of prospects contacted.
Adjusted sales scripts to better target the needs and interests of specific individuals.
Answered telephone calls from potential customers who have been solicited
through advertisements.
Maintained records of contacts, accounts, and orders.
Operated office machines, such as photocopiers and scanners, facsimile machines,
voice mail systems, and personal computers.
Answered telephones, direct calls, and take messages.
Maintained and update filing, inventory, mailing, and database systems using a
computer.
Communicated with customers, employees, and other individuals to answer
questions, disseminate or explain information, take orders, and address complaints.
Opened, sort, and route incoming mail, answer correspondence, and prepare
outgoing mail.
Completed work schedules, managed calendars, and arranged appointments.
Use computers for various applications, such as database management or word
processing.
Maintain scheduling and event calendars.
Schedule and confirm appointments for clients, customers, or supervisors.
Make copies of correspondence or other printed material.
Supervisor: Robert Packard (561-688-8893).
Professional References: Upon Request
6. Judy D. Drummond
48 Riverside Drive South Charleston, WV 25303 (304) 610-6003 judyddrummond@yahoo.com
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