Shabbir Ahmed has over 10 years of experience in customer service and operations management roles. He is currently an Assistant Manager at SITI Cable Networks Limited, where he manages a group of 200 cable operators. Previously he has held roles at WNS Global Services, Sitel, and Firstsource, where he supported customers and operations for companies such as Aviva Insurance, AOL, and BSkyB. He is seeking a challenging position that allows growth and learning.

1. Curriculum Vitae
Shabbir Ahmed
E-mail Id : ahmed88in@gmail.com
Mobile : +91-9886520785
Objective:
To obtain challenging and rewarding full time position with growth and learning
opportunities in supportive, challenging work environment that would take advantage of my job
experience.
Strengths:
• Good communication skills.
• Flexible to work in any environment.
• Optimistic and hardworking.
• Ready to take challenges.
Computer Knowledge:
• Microsoft Office, Internet.
Education Qualification:
• B A Karnataka State Open University
Professional Experience:
Organization : Sitinetworks Limited
Designation : Assistant Manager
Period : November 2015 till date
 SITI Cable (formerly known as Wire and Wireless (India) Limited (WWIL)) is one of India's
largest Multi System Operator (MSO) owned by Subhash Chandra. India, which provides
digital cable television services in major cities such as Delhi, Kolkata, Mumbai, Bangalore,
Hyderabad, Vijayawada, Indore, Patna etc. The company's Head office is located in Noida.
Its product range includes, Digital Cable Television, Broadband and Local Television
Channels. It is one of the India's largest Multi System Operator (MSO) and is one of Group
Company of Essel Group conglomerate.
 WWIL was formed as a part of the de-merger of Zee Entertainment Enterprises Limited –
ZEEL, formerly known as Zee Telefilms Limited (ZTL) – the publicly listed flagship company
of Zee Group. As per the Scheme of Arrangement approved by the High Court in Mumbai,
all the cable TV distribution business within ZEEL and Siti Cable Networks Limited (Siti
Cable) was transferred to WWIL as of 31 March 2006. Siti Cable was a 100% subsidiary of

2. Zee Telefilms Limited. The cable operations of Siti Cable were launched in June 1994. SITI
Cable was known as Wire and Wireless (India) Limited till 5 September 2012 wherein after it
is renamed as SITI Cable Network Limited
 Employed as Assistant Manager for sales and Operations and presently managing a group
of 200 cable operators under Chamrajnagar and Kollegal belt.
Key Responsibilities:
 Managing the LCO (Local Cable Operator) records and conduct regular meetings and daily
interaction for uninterrupted service.
 Organizing regular workshops to educate the LCO about the latest updates regards to
selling and operate the digital set top boxes for better transmission and quality service in
order to expand the market share of organization.
 General support for marketing and sales operations, Review inbound leads and manage
prospect qualification ,Assist with the implementation of marketing programs, Web site
updates, Helps track sales data, Gather and report requested information, Maintain
marketing materials, Database maintenance.
Organization : SIS Cable Network
Designation : Management In charge
Period : November 2014 to October 2015
 SIS cable network is a subsidiary of Siticable Network Limited providing television cable
network to the customers on monthly Basis since 25 years at Mangammanapalya
Bommanahalli Bangalore.
 Worked as Management In charge which includes total management of all the activities
carried out at the firm.
Key Responsibilities:
 Managing the customer records which include their monthly payments towards the cable
television subscription.
 Managing the up linking of the transmission work carried out by the firm on with constant
monitoring on daily basis.
 Managing the customer escalations regards to the upgrade and downgrade of the cable
subscription packages.
 Update the firm records on daily basis regards to payments done material inward/outward
and salary payments to other employees in the firm
Organization : WNS Global Services Private Limited
Designation : Senior Customer Service Advisor
Period : January 2009 to October 2014
 WNS Global is a global business process management company headquartered in New
Jersey, United States. It has 36 "delivery centers" across the world, including India, United

3. Kingdom, Australia, China, Costa Rica, Philippines, Poland, Romania, South Africa, and Sri
Lanka. Adrian T. Dillon is the Chairman of the Board and Keshav R Murugesh is the group
CEO.Working as Sr Customer Support Associate for the process Aviva Group Ireland plc its
an Irish arm of British insurance firm Aviva plc. Its headquarters are in Dublin. The company
also provides investment management and pension services. Hoover's reports that Aviva is
the largest general insurer in Ireland, with a market share of more than 20%.The company
also has a majority shareholding in Aviva Health Insurance.
 Worked as Senior Customer Service Advisor for Life and Pensions Policy Administration
Team - Aviva Insurance (Ireland).
Key Responsibilities:
 Managing the Policy Administration for Life and Pension Insurance products.
 Identifying risks associated to the process and discuss with the onshore team to apply risk
controls for the enhancement of the process.
 Conducting employee meetings and discussions to share best practices for the
enhancement of process quality.
 Determining training needs of employees, conducting suitable training programs to enhance
their efficiency leading to increased productivity.
 Weekly & Monthly reviews to implement & execute measures for effective customer
experience.
 Life and pension product training to new staff and to evaluate them by conducting test and
refresher trainings after each module.
 Maintaining Daily Error Reports.
 Effective Assistance in resolving customer and broker queries
 Collecting Data.
 Sending Reports to the Manager.
Organization : Sitel
Designation : Customer support associate
Period : February 2008 to December 2008
 Worked as technical support associate in Sitel as Customer support associate for 09 months
for the process AOL UK, AOL Broadband was a UK Internet service provider and part of the
Talk Talk Group.
Organization : Firstsource .
Designation : Senior customer support associate
Period : May 2006 to Jan 2008
 Worked as Senior customer support associate for 20 months for the process BSKYB,
British Sky Broadcasting Group plc (commonly known as BSkyB; trading as Sky) is a British
satellite broadcasting, broadband and telephone services company headquartered in
London, with operations in the United Kingdom and Ireland. Formed in November 1990 by
the equal merger of Sky Television and British Satellite Broadcasting, BSkyB is the largest
pay-TV broadcaster in the UK and Ireland with over 10 million subscribers.BSkyB is listed on
the London Stock Exchange and is a constituent of the FTSE 100 Index. It had a market
capitalisation of approximately £13.69 billion (16 billion) as of 14 August 2014 on the London
Stock Exchange.21st Century Fox owns a 39.14 per cent controlling stake in the company.

4. Hobbies & Interest:
• Listening To Songs
• Watching Movies
• Driving Cars
Personal Profile:
• Date Of Birth : 08 December 1978
 Permanent Address: # 18/25, 4th Cross
Dr Vishnuvardhan Road
Mangammanapalya
Bommanahalli
Bangalore – 560 068
• Nationality : Indian
• Religion : Muslim
• Languages Known : English, Hindi and Kannada
• Marital Status : Married
Date : ___/___/2016 Shabbir Ahmed