Melissa Boyd is seeking a position in customer service or IT support. She has over 13 years of experience in various roles including executive assistant, account manager, customer support, and IT support. Her skills include Microsoft Office, Adobe Acrobat, and supporting various software applications and operating systems.

1. Melissa Boyd
NorthHollywood, CA
Missyboyd2013@gmail.com
(818) 747-9404
About Me: SkillsSummary:
I’vebeen a professionaltemp sinceI was
eighteen working on a variety of projects,some
long someshort,thathaveallowed meto gain
invaluableexperiencewith companieslargeand
small all acrosstheMidwest.However,working
in customerservice as well as managerial
positions hasshown mehowintegralIT and
good customersupport isto any organization’s
day to day operations.
Executive Assistant/Junior Accountant
Continuing Law Education Publications Editor
Fiber Optics Installation and Support Manager
DSL Turnkey Installation and Logistics
Remote Customer Support
Customer Service
Telecommunications IT Support
PC Hardware and Software Support
Career Highlights:
The State Bar of Texas-ProgramCoordinator Assistant – Austin, TX (March 2010 – August 2010)
As part of a The ContinuingLawEducationProgram I editedall publicationsforclassesandlectures,createdand
maintainedprogramschedulesandprocessedall speakerandauthorevaluations.Otherstasksincluded
documentingcredithoursforindividual lawyersacrossTexasand processingall seminarandprogram
informationintoThe State Bar’sinternal database.Ialsoprovidedclerical andITsupportfor variousheadsof
the department.
ToolsUsed: Microsoft2007 Word, Works,Spreadsheet,Excel,WordPerfect,PowerPoint,AdobeAcrobat,
PowerPoint
User ApplicationsSupported:Office2007, WordPerfect,WindowsServerXP
KismetConcepts,Inc. (AT&T U-Verse) –Campaign Manager – Austin,TX (September2009 – January 2010)
Workingwitha subcontractedcompany,I installedfiberopticservicesremotelyviatelephoneforexistingAT&T
customersincludingcable,telephone,andinternet access, setupsecurityand passwordsandprocessed
financial applications.I waspromotedaftertwoweeksof employmenttoCampaignManagerwhere I
interviewed, hiredandtrainedmyownteamof entrylevel employeesaswell asrantrainingclassesforthe
overall company.
ToolsUsed: AT&T provided data phones,PeopleSoft,Windows ServerXPand NT,Quicken,PowerPoint,
Linux
User ApplicationsSupported:WindowsServerXTand NT, Quicken,PeopleSoftVPN

2. Chronological Work History:
The Print Lab, Inc. (June 2011 – September2013)
The State Bar of Texas (March 2010 – August2010)
KismetConcepts,Inc. [AT&T U-Verse] (September2009 – January2010)
Embarq Logistics[Sprint] (February2007 – April 2008)
Harte-Hanks [Maytag] (February2006 – January2007)
Sprint North Supply(July2004 – September2004)
Kansas Farm Bureau (April 2002 – October2002)
The Manhattan MercuryPublications (July2001 – December2001)
StonecreekFamilyPhysicians (March 2001 – May 2001)
SykesEnterprises[Compaq] (November2000 – February2001)
VFW Post 1786 (December1999 – February2000)
*Anygaps in employmentare due totemporaryworkwithsuchcompaniesasOlive Garden
Restaurants,Applebee’s,Mimi’sCafé,Macy’sandDillards.
Embarq Logistics(Sprint) – SalesProject Coordinator – Kansas City,KS (February2007 – April 2008)
In thisrole I coordinatedthe installationof DSLTurnkeyservice andprovided ITandparts logistics forteamsin
WestPalmBeach and Jacksonville,FL.My dutiesincluded orderingpartsandsoftware forinstallation,tracking
and managingdeliveries andprovidingsupportforFieldProjectManagersandtechnicians.Icreatedand
documented installationprojectsfromstartto finish,some lastingmonths, fordifferentbusinessesand
apartmentcomplexes.Ialsowrote andpublishedthe department’strainingmanualsaswell astrainedall
incomingentrylevelemployees.
ToolsUsed: WindowsServerXP,PeopleSoft,Cameo,Siebel,UPS,FedEx,DHL,Yellow Freight
User ApplicationsSupported:Microsoft2003 Excel and Spreadsheet,PeopleSoft,Siebel,Cameo
Sprint North Supply– Inside SalesRepresentative – Kansas City, KS (July2004 – September 2004)
While withthisorganization,aspart of theirCarrierTeam,I assistedinthe installationandmaintenanceof
varioustelecommunicationsequipmentformanydifferentSprintaffiliatesremotelyviatelephone.Duties
included orderingpartsandsupplies,negotiatingprice flexesanddiscounts andtrackingshippingand delivery.
ToolsUsed: WindowsServer2000 and 2003, PeopleSoft,Seibel,UPS,FedEx,DHL,Yellow Freight
User ApplicationsSupported:PeopleSoft,Seibel
SykesEnterprises(Compaq) – Technical Support Agent– Manhattan, KS (November2000 – February 2001)
As a Technical SupportAgent Iprovided ITsupportforall sustainingCompaqcustomers.Dutiesincluded
troubleshootingtechnical issues,repairinghardware andsoftware problems,instructingcustomersininstalling
newprogramsand assistingwithafull restore of theircomputers.Otherdutiesincludeddocumentingand
categorizingall issuesandcomplaintsintothe company’s internal database.
ToolsUsed: WindowsServer95 and 98, PeopleSoft,Cameo,Compaq’sinternaltroubleshooting database

3. Education:
Kansas State University– Journalismcoursescompleted(1999 - 2000)
JohnsonCounty CommunityCollege – Journalismcoursescompleted(2003- 2004)