The document is a resume for Jean Wilzer Chery summarizing her 13 years of experience in customer service, providing benefits information to members and providers. She has strong organizational, problem-solving, customer service, communication and technology skills and is fluent in Creole, French and Spanish.

1. JEAN WILZER CHERY
1808 East 92nd Street (347)569 2072
Apt-2fl cheryj69@yahoo.com
Brooklyn, NY 11236
SUMMARY
Custommer Service Representative with thirteen successful years providing benefits related
information to members, perspective members and providers.Outstanding organizational and
problem- solving abilities with strong background in office management.Excellent customer
service,communication and technology skills with computer proficiency.Fluent in Creole,French
and Spanish.
CAREER EXPERIENCE
Customer service Representative
• Provided benefit/services related information to members, perspective members and
providers.
• Recorded and respond to all incoming and outbound phone calls in tracking system.
• Helped members identify services available and the mechanism for accessing them.
• Responded to all claim billing inquiries from providers and members.
• Conducted outreach efforts and conduct new member orientations.
• Upheld privacy policies and procedures.
Bus Driver - Access-A-Ride
• Responsible for the safe operation on the bus and assisted customers door to door, and
with the securing of passengers mobility aids.
• Maintained a strong attendance record.
• Communicated with people with respect and dignity.
• Performed pre-trip and post-trip vehicle inspections as instructed by the Safety &
Training Coordinator per Via's Standard Operating Procedures.
• Possessed a functional knowledge of the demographics of the service area.
Marketing Representative
• Presented managed care to potential and current member.
• Canvassed communities and conducted outreach, enrollment of the Plan
• Explained the specific benefits of joining a Managed Care Plan.
• Marketed to multi lingual population.
Security Guard
• Monitored or patrolled at my assign location, watch for suspicious behavior and prevent
problems, including illegal activity.
• Guarded entrances and exits.Screen people and packages to make sure no unauthorized
items or individual go where they shouldn`t.

2. • Enforced the law and rules.
• Emergencies occured contact emergency responders.
CAREER HISTORY
Customer Service Representative Metroplus Health Plan New York,NY 2003--2015
Bus driver Transit Facility Mgt Brooklyn,NY 2001--2002
Marketing Representative Fidelis Care Queens,NY 2001--2001
Security Guard DAOR Security Inc. Bronx, NY 1994--2001
EDUCATION
Kingsborough Community College Brooklyn,NY
Associate in Arts 2002--2003
New York City College of Technology Brooklyn,NY
Associate in Applied Sce, Major,Electrical Eng 1996--2001
Institue Supérieur Technique d`Haïti (ISTH) Haiti
Civil Engineering 1987--1991
Brooklyn Educational Opportunity Center (BEOC)/SUNY Brooklyn,NY
Computer Service Technician Graduated June 2001 - 2001--2002
Web Design 2004--2005