Culture and communication
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This document discusses the relationship between culture, communication, and conflict. It defines culture as shared interpretations that affect group behavior and is expressed through communication patterns. Communication can be high or low context depending on the relationship, situation, and purpose. Cultural fluency and self-knowledge are important for resolving conflict, which is often cultural in nature. Cultures also differ in their emphasis on community versus individual autonomy and how this impacts responses to conflict.
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NEGOTIATING DIFFERENCE
Face-negotiation theory: is a communication theory that focuses on how individuals manage their self-image, or "face," in social interactions and conflicts.
Developed by Stella Ting-Toomey, this theory posits that individuals from different cultures and backgrounds have varying concerns about-face, which influences their communication and conflict resolution strategies.
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Core Concepts of Face Negotiation Theory:
Face: The projected image of one's self in a social context.
Facework: The specific verbal and nonverbal behaviors that we engage in to maintain, save, or restore face in a situation.
Individualistic Cultures: Cultures that tend to prioritize self-expression, autonomy, and direct communication. People from these cultures may focus more on self-face maintenance.
Collectivistic Cultures: Cultures that value community, harmony, and indirect communication. People from these cultures often prioritize other-face or mutual-face maintenance.
Purpose of the theory:
The purpose of Face Negotiation Theory is to understand and explain how individuals from different cultural backgrounds manage conflicts and communicate in situations where maintaining face (i.e., one's self-image or social standing) is a concern.
Example
In Chinese culture, for example, saving face is of utmost importance. This means causing a Chinese businessperson to feel embarrassed or lose composure during a negotiation can have disastrous impacts on the deal at hand. Japanese culture also values politeness and tends to avoid confrontations that could result in loss of face. And, in Arabic culture saving face and honor are closely intertwined – and offering praise elevates not only the receiver of the praise but also the giver.
Example & Application: In a multicultural workplace, an American manager (from a low-context culture valuing directness) might inadvertently offend a Japanese employee (from a high-context culture where saving face is crucial) during a performance review. Face Negotiation Theory can guide the manager in adopting a more indirect and face-saving approach, ensuring the feedback is given in a manner that respects the employee's cultural background, thereby preserving harmony and improving communication effectiveness.
Workplace Conflict: Imagine a scenario where a manager from an individualistic culture (e.g., the United States) needs to address a performance issue with an employee from a collectivistic culture (e.g., Japan). The manager's direct approach could be perceived as threatening to the employee's face. An understanding of Face Negotiation Theory would suggest a more indirect and face-saving approach, such as framing the feedback in the context of team improvement or offering private
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Communication approach and culture in the global working1
1. Intercultural communication involves interaction between people with distinct cultural perceptions and symbol systems that can alter communication. Culture is shared learned behaviors transmitted between generations to promote survival.
2. There are three approaches to studying culture - the social science, interpretive, and critical approaches. Culture has characteristics such as being learned, transmitted, based on symbols, dynamic, and integrated.
3. Cultural differences exist regarding dimensions like individualism/collectivism, power distance, masculinity/femininity, uncertainty avoidance, and long/short term orientation. Problems can arise from seeking similarities over differences, anxiety, and uncertainty.
Chap2 culture
The document discusses various frameworks for analyzing and classifying culture, including:
1) Hofstede's dimensions of cultural values which includes individualism/collectivism, power distance, uncertainty avoidance, and masculinity/femininity.
2) Kluckhohn and Strodtbeck's framework which analyzes variations in values orientations around concepts like time, human nature, and relationships.
3) Trompenaars' seven dimensions of culture which examines universalism vs particularism, individualism vs communitarianism, and achievement vs ascription.
4) The frameworks provide tools for understanding differences in cultural values but also have limitations as cultures are complex and constantly changing.
Acculturation
This document discusses the concept of acculturation, which refers to how individuals adapt when interacting with cultures different than their own. It defines acculturation as culture change that occurs through contact between two populations. Factors like language usage, social relationships, and religious beliefs can be used to assess levels of acculturation. John Berry's model of acculturation identifies four acculturation strategies individuals may use: integration, separation, marginalization, and assimilation. The document also discusses acculturative stress that can occur during cultural adaptation and implications for psychological assessment and treatment when working with clients from different cultures.
Communication and CultureChapter 3Culture is a l.docx
Communication and Culture
Chapter 3
Culture is a learned system of thought and behavior that belongs to and typifies a relatively large group of people; it is the composite of their shared beliefs, values, and practices.
Understanding Culture
Culture is learned through communication
Through these processes, you acquire a set of shared perceptions and develop models for appropriate behavior
Worldview: the framework through which you interpret the world and the people in it
Much of your worldview is not obvious
Culture affects communication
As we learn culture through communication, we also use communication to express our culture
We frequently communicate our worldview when we present ourselves for strategic purposes
Worldview reflected by media
Intercultural Communication Matters
People from different cultures with different worldviews perceive the world quite differently
Intercultural Communication: communication between people from different cultures who have different worldviews
The answer to intercultural misunderstanding is not to hide under a rock or only associate with people like you
A Diverse Society
In order to function competently as a member of such a diverse society, you need to be able to communicate appropriately and effectively with a wide array of individuals
Two key parts: understanding your cultural expectations for communication and respecting those of others
Mobility
Must be ready to address cultural differences
6 in 10 adults have moved to a new community in their lives
More than 1 in 5 say the place they are living now is not “home”
You will, almost without exception, communicate at some time or another with people from outside your culture/hometown both face-to-face and through media
Mediated Interaction
We communicate electronically more and more each year
Internet and other technology allows us to connect with far-off family members and friends, plus individuals from around the country—or around the world.
Even Americans who don’t have access to these technologies, traditional media still makes exposure to different cultures possible
Diverse Organizations
Any job you take will involve some degree of intercultural communication
Being aware of the way that culture impacts communication is especially crucial to business communication across borders
Communication and Cultural Variations
Scholars have identified seven major communication variations across cultures:
High and Low context
Collectivist and Individualist orientations
Comfort with uncertainty
Masculine and Feminine orientations
Approaches to power distance
Time orientation
Value of emotional expression
These variations fall on a spectrum, they are not opposites
High and Low Context Cultures
Culture has a big impact on how direct we are in our use of language and how much we rely on other, nonverbal ways to communicate
High-context: use contextual cues—such as time, place, relationship, and situation—to both interpret meanin.
Lesson 2 - Communication
and Globalization.pdf
The document discusses key concepts around globalization and intercultural communication. It outlines 5 fundamental assumptions about intercultural communication: 1) Messages between speakers from different cultures can be interpreted differently due to differences in values, emotions, and behaviors. 2) Nonverbal communication varies across cultures. 3) Communication styles differ across cultures. 4) Interpretation of messages depends on cultural background. 5) Intercultural communication can cause anxiety but adapting one's style can help make others comfortable. It also discusses the concepts of individualism versus collectivism in cultures and how cultures can influence a person's identity, behaviors, and values.
Local and Global Communication in Multicultural Settings - Purposive Communic...
Globalization impacts communication in various ways and degrees. Also, communication varries depending on the cultural setting. English, as a medium of communication, has been evolving into more nativized varieties of the language.
Multiculturalismo a lavoro Sandro Mazzi
This document provides an agenda and overview for a two-day workshop on intercultural communication and competence.
Day one will focus on key concepts like communication, culture, and intercultural communication. Presentations will cover definitions and introduce frameworks for understanding intercultural competence. Breakout sessions are planned to discuss concepts.
Day two will explore models for cultural integration, addressing stereotypes and discrimination. Tools for developing intercultural skills will be presented, including analyzing cultural barriers to communication and developing cultural self-awareness. Mindfulness exercises are included to practice intercultural empathy and perspective-taking. The workshop aims to provide knowledge and skills for effective intercultural interactions.
zeeshanmuhammadaslam_2333_18666_4_Chap 4.pptx
This document provides an overview of cultural concepts relevant to international business. It discusses the nature of cross-cultural risk, characteristics of culture, lenses for understanding culture, dimensions of culture, and cultural change. Culture is defined as a learned and shared way of life demonstrated through values, ideas, attitudes, behaviors and symbols. Understanding culture is important in international business to avoid cross-cultural misunderstandings that can damage business deals.
Ldb lavorare in gruppo modulo 5
This document provides an agenda and overview for a two-day workshop on intercultural communication in the workplace. Day one will focus on introducing key concepts like culture, communication, and intercultural competence. Participants will learn models and definitions. Day two will cover topics like stereotypes, developing intercultural skills, and tools for improving intercultural awareness and empathy. The workshop aims to provide participants with knowledge and strategies for effectively communicating across cultural differences in professional settings.
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Culture and communication
- 2. Culture is communication… …communication is culture CULTURE COMMUNICATION Is a learned set of shared interpretations Is about beliefs, values, and norms Affects the behavior of a relatively large group of people Is the vehicle by which culture is expressed Is directly effected by communication patterns
- 4. How it works
- 5. The inter - relationship of:
- 6. Culture
- 8. ConflictSelf – Knowledge- understanding one’s own cultural lenses
- 10. Low Context - focuses on literal meanings of words, independent of setting
- 11. Everyone engages in both, depending on:
- 13. The situation
- 15. Context Differences II High-context communicators dealing with low-context communicators should remember: Statements may be taken at face value Roles and functions may be decoupled from status A sustained focus on tasks may be necessary Direct questions are not meant to offend
- 17. Identity is as a member of a group
- 21. Choices are made in consultation
- 22. People are part of a hierarchy
- 24. Everyone is capable of making their own choices