general problems that arise in organization due to cultural differences.

1. Presentation on

2. CULTURAL CONFLICTS
IN ORGANISATIONS
Cultural
Conflicts
in
Organizations

3. Culture
• Culture is the “lens”
through which you view
the world.
• Cultures are like
underground rivers that
run through our lives and
relationships, giving us
messages that shape our
perceptions, attributions,
judgments, and ideas of
self and other.

4. Conflicts
An active disagreement between
people with opposing opinion or
principles.

5. Meaning Of Cultural Conflict
Cultural Conflict is a type of conflict
that occurs when different cultural
values and beliefs clash. It has been
used to explain violence and crime.

6. All over the world, different countries
and different cultures engage in
different holidays, customs, cultural
practices, religions and more. These
differences make up our diverse world,
but also create culture conflicts.

7. Cultural Conflicts in Workplace
Cultural conflicts arise because of differences in
values and norms of behaviors of people from
different cultures. A person acts according to the
values and norms of his or her culture; another
person holding a different worldview might
interpret his or her behavior from an opposite
standpoint. This situation creates
misunderstanding and can lead to conflict.

8. Identifying Cultural Conflicts
• Cultural conflicts has three dimensions. To the two
dimensions that every conflict has (content and relational),
cultural conflict adds the third one--"a clash of cultural
values." This third dimension constitutes the foundation of
the conflict since it determines personal identity.
• Cultural conflict can be identified by the following signs:
– It usually has complicated dynamics. Cultural differences tend to
create complex combinations of expectations about one's own
and others' behaviour.
– If addressing content and relational issues does not resolve the
conflict, it can be rooted in cultural differences.
– Conflict reoccurs or arises strong emotions even though the
issue of disagreement is insignificant.

9. Cultural differences in the Workplace
• Dress: Some cultures specific clothing such as
headscarves or turbans that are worn at all times.
• Religious practices: Some religions require time
during work each day for prayer or time off for
special religious days.
• Customs: Some cultures can
or cannot have specific foods
or drinks or may have rules
about how food is prepared.

10. Continued…
• Social values: Ideas about appropriate social
or sexual behavior, work ethics, wealth and
personal growth vary between cultures.
• Family obligations: Some cultures have very
high family priorities which may sometime
conflict with work.
• Non-verbal behavior: Eye contact, facial
expressions, hand gestures and how people
interpret them vary between cultures.

11. Examples of Cultural Conflicts-1
• Western organizations may not be used to
Chinese customs and way of business-doing
• Refusal to drink by guests in china is deemed
seriously impolite and in some cases could affect
contract signing.
• While it may be hard to swallow for many
westerners.

12. Examples of Cultural Conflicts-2
• When McDonald's first entered Indian Market,
they brought their trademark Big Mac burger
made with beef patty to India.
• Beef patty burger was not liked by customers as
well as employees who do not want to work with
beef as it interferes with their religious beliefs.
• McDonalds notified the issue removing Big Mac
from menu and introducing more vegetarian
burgers.

13. Different Organizations Where
Cultural Conflict Occur
There are certain types of organizations such as
schools , colleges , hospitals , firm , industry or
any other business or non business
organization. Cultural conflicts is the major and
common problem in every kind of organization.

14. How To Resolve
Cultural Conflicts
• The parties describe what they find offensive in
each other’s behavior.
• They get an understanding of the other party’s
cultural perceptions.
• They learn how the problem would be handled
in the culture of the opponent.
• They develop conflict solutions.
• Keep your personal beliefs personal.

15. Always remember that there
are always varied solutions
to problems
One set of steps or one solution that can
resolve every issue- does not exist. Each
issue and set of circumstances are
different and might require yet another
approach.

18. Submitted by Submitted to
Gurpreet Kaur Miss Komal
5821 BBA 4th Semester