Corporate Social Responsibility (CSR) refers to an organization's obligation to consider the interests of customers, employees, shareholders, communities, and the environment in its operations and decisions, beyond existing legal requirements. CSR is closely tied to sustainable development principles of making holistic long-term social and environmental decisions rather than only considering short-term profits. While CSR goes beyond charity through stakeholder impact assessment, Customer Relationship Management (CRM) refers to managing customer information and interactions to maximize loyalty through operational, collaborative, and analytical processes.