Customer Relationship Management (CRM) is a business strategy that aims to understand customers' needs in order to manage relationships and provide seamless integration across marketing, sales, customer service, and field support. CRM focuses on both acquiring new customers and retaining existing ones by creating individualized relationships. Technology plays a pivotal role in CRM by using customer data to enable personalized communications and services, with the goal of increasing customer loyalty and profits. When implementing CRM, organizations must undertake a strategic review to determine their business goals and how CRM can help achieve them.
This video is presented by USEP's BSCS student Alvin Mark U. Cabeliño under Mr. ND Arquillano as a partial fulfilment for Elective 4 -E-Commerce It talks about CRM.
This video is presented by USEP's BSCS student Alvin Mark U. Cabeliño under Mr. ND Arquillano as a partial fulfilment for Elective 4 -E-Commerce It talks about CRM.
If you are new to Customer Relationship Management systems, watch this presentation to get a better idea about CRM systems for real estate brokers in general and HMWS in specific
A CRM is a collection of people, processes, software, and internet capabilities that helps an
enterprise manage customer relationship effectively and systematically. The goal of CRM is to
understand and anticipate the needs of current and potential customer to increase customer
retention and loyalty while optimizing the way product and services are sold.
Learn more about the technological advancements in CRM and how it will help you deliver experiences and give your business an edge over competitors.
Stay updated with the Emerging CRM Trends:
https://www.officeclip.com/blog/post/2020/10/06/emerging-crm-trends
If you are new to Customer Relationship Management systems, watch this presentation to get a better idea about CRM systems for real estate brokers in general and HMWS in specific
A CRM is a collection of people, processes, software, and internet capabilities that helps an
enterprise manage customer relationship effectively and systematically. The goal of CRM is to
understand and anticipate the needs of current and potential customer to increase customer
retention and loyalty while optimizing the way product and services are sold.
Learn more about the technological advancements in CRM and how it will help you deliver experiences and give your business an edge over competitors.
Stay updated with the Emerging CRM Trends:
https://www.officeclip.com/blog/post/2020/10/06/emerging-crm-trends
Customer Relationship Management by Ravi KumudeshRavi Kumudesh
CRM “is a business strategy that aims to understand, anticipate and manage the needs of an organisation’s current and potential customers”
It is a “comprehensive approach which provides seamless integration of every area of business that touches the customer- namely marketing, sales, customer services and field support through the integration of people, process and technology”
CRM is a shift from traditional marketing as it focuses on the retention of customers in addition to the acquisition of new customers
“The expression Customer Relationship Management (CRM) is becoming standard terminology, replacing what is widely perceived to be a misleadingly narrow term, relationship marketing (RM)”
Remote communication has become an integral component in the contemporary business environment. With the introduction of novel technologies and digital tools, businesses of all sizes can leverage the power of effective virtual communication. For this purpose, advanced technologies and tools are required to make communication effective, easy, and simple between remote customers and the bank. A contact centre is a central point from which organizations manage all customer interactions across various channels. Their primary purpose is to offer customers efficient and effective technical support, customer service and sales assistance.
Consumers' expectations keep on changing and they develop preferences and necessities very fast, according to trends and market changes. Digital solutions such as remote advisor help the Customer to focus on their real needs and educate them with the aim of selling the best product to every single person and not all products to everybody. Contact centres are growing in importance, as customers increasingly expect organizations to be consistently available on various channels, not just over the phone. Contact centres take an Omni channel approach, enabling them to refine customer service, increase efficiency and improve insights into customers' behaviours and needs to create better customer experiences.
The proliferation of, and rapid advances in, technology-based systems, especially those related to the internet, are leading to fundamental changes in how brands interact with customers. Virtual channels are becoming more relevant, with the increasing penetration of high-speed internet connectivity and web-enabled mobile devices allowing consumers to spend more time online.
This is true in some aspects of everyday life and for a number of products and services consumers require; spaces like utilities, financial services, insurance, telecommunications, fashion, publishing, and more – with their competitiveness and time-saving potential – all make for substantial improvements in customer experience when interactions between brand and user take place online, or on the go.
Faced with slow growth, retail banks today are under pressure to improve their quality of service, while also reducing costs to remain competitive in an extremely volatile and uncertain market. Distribution channels play a key role in delivering an enhanced customer experience as customer interactions begin, in some cases switch between, and end within specific channels, physical or virtual.
Financial institutions are searching for new avenues to connect with customers and sell their products. At the same time, consumer expectations are changing rapidly, with preference for a personalised, streamlined, engaging and digital experience. One emerging model that addresses these twin pressures is remote advice.
CBE has designed appropriate micro business segment with proper CVP that can increase customer experience through provision of alternative product
In this stiff and fast passed daily life and following business environment every minute counts and it’s not always easy to visit the bank office every time you need assistance from the banks side. owing to this fact customers demand for financial and service advice including questions regarding loan, repayment and many more to get supports by using digital remote advisory methods is growing quickly.
The modern business environment now includes remote guidance as a crucial element. Businesses of all sizes can benefit from the power of efficient virtual communication thanks to the emergence of advanced technologies and digital tools. To achieve this, advanced technologies and solutions are needed to enable communication between remote consumers and the bank in efficient, convenient, and easy way.
Customers' attitudes and demands change as a result of the rapidly advancing technological development and fast passed changing way of life. Customers request access to services and products without visiting the office by utilizing available internet technology within various platforms, which may result in simplifying the lives of customers and increasing the overall productivity of the country due to the ease of access of the banks services while the customers are working their own job.
Promoting remote advisory to customers isn’t a sales drive, it's an opportunity to support your existing and potential customers with improved remote servicing, availability and assistance. And it may enhance satisfaction of the customers by providing solutions to the problems raised in using services and products of.
Remote assistance during needy time is a crucial factor for the service delivery organ to get more intimacy with its customers for present and the future in this stiffer and competitive business environment. It is inherent to the human brain to remember what happened during stressful times more vividly and for a longer period of time. The level of digital servicing, meaningful help and empathy company can offer during needy time will have a lasting impact on your customer relationships.
Customers of MSL (micro saving and loan) will make requests for the newly opening loan accounts, as well as information about current loans, repayment amounts, and other contracts. There is a genuine sense of urgency surrounding this because clients need assistance to manage their financial and usage hardship. Also, since clients cannot or do not want to visit a branch, the service must be digital. For many banks that will necessitate considerably scaling up their digital servicing and remote administration channels to support customers.
Financial institutions are looking for new ways to reach out to customers and sell their products. Simultaneously, consumer expectations are rapidly changing, with a preference for a personalized, streamlined, engaging, and digital experience. Remote advice is one emerging model that addresses these pressures.
CBE has designed an appropria
Poonawalla Fincorp and IndusInd Bank Introduce New Co-Branded Credit Cardnickysharmasucks
The unveiling of the IndusInd Bank Poonawalla Fincorp eLITE RuPay Platinum Credit Card marks a notable milestone in the Indian financial landscape, showcasing a successful partnership between two leading institutions, Poonawalla Fincorp and IndusInd Bank. This co-branded credit card not only offers users a plethora of benefits but also reflects a commitment to innovation and adaptation. With a focus on providing value-driven and customer-centric solutions, this launch represents more than just a new product—it signifies a step towards redefining the banking experience for millions. Promising convenience, rewards, and a touch of luxury in everyday financial transactions, this collaboration aims to cater to the evolving needs of customers and set new standards in the industry.
how can i use my minded pi coins I need some funds.DOT TECH
If you are interested in selling your pi coins, i have a verified pi merchant, who buys pi coins and resell them to exchanges looking forward to hold till mainnet launch.
Because the core team has announced that pi network will not be doing any pre-sale. The only way exchanges like huobi, bitmart and hotbit can get pi is by buying from miners.
Now a merchant stands in between these exchanges and the miners. As a link to make transactions smooth. Because right now in the enclosed mainnet you can't sell pi coins your self. You need the help of a merchant,
i will leave the telegram contact of my personal pi merchant below. 👇 I and my friends has traded more than 3000pi coins with him successfully.
@Pi_vendor_247
Financial Assets: Debit vs Equity Securities.pptxWrito-Finance
financial assets represent claim for future benefit or cash. Financial assets are formed by establishing contracts between participants. These financial assets are used for collection of huge amounts of money for business purposes.
Two major Types: Debt Securities and Equity Securities.
Debt Securities are Also known as fixed-income securities or instruments. The type of assets is formed by establishing contracts between investor and issuer of the asset.
• The first type of Debit securities is BONDS. Bonds are issued by corporations and government (both local and national government).
• The second important type of Debit security is NOTES. Apart from similarities associated with notes and bonds, notes have shorter term maturity.
• The 3rd important type of Debit security is TRESURY BILLS. These securities have short-term ranging from three months, six months, and one year. Issuer of such securities are governments.
• Above discussed debit securities are mostly issued by governments and corporations. CERTIFICATE OF DEPOSITS CDs are issued by Banks and Financial Institutions. Risk factor associated with CDs gets reduced when issued by reputable institutions or Banks.
Following are the risk attached with debt securities: Credit risk, interest rate risk and currency risk
There are no fixed maturity dates in such securities, and asset’s value is determined by company’s performance. There are two major types of equity securities: common stock and preferred stock.
Common Stock: These are simple equity securities and bear no complexities which the preferred stock bears. Holders of such securities or instrument have the voting rights when it comes to select the company’s board of director or the business decisions to be made.
Preferred Stock: Preferred stocks are sometime referred to as hybrid securities, because it contains elements of both debit security and equity security. Preferred stock confers ownership rights to security holder that is why it is equity instrument
<a href="https://www.writofinance.com/equity-securities-features-types-risk/" >Equity securities </a> as a whole is used for capital funding for companies. Companies have multiple expenses to cover. Potential growth of company is required in competitive market. So, these securities are used for capital generation, and then uses it for company’s growth.
Concluding remarks
Both are employed in business. Businesses are often established through debit securities, then what is the need for equity securities. Companies have to cover multiple expenses and expansion of business. They can also use equity instruments for repayment of debits. So, there are multiple uses for securities. As an investor, you need tools for analysis. Investment decisions are made by carefully analyzing the market. For better analysis of the stock market, investors often employ financial analysis of companies.
What price will pi network be listed on exchangesDOT TECH
The rate at which pi will be listed is practically unknown. But due to speculations surrounding it the predicted rate is tends to be from 30$ — 50$.
So if you are interested in selling your pi network coins at a high rate tho. Or you can't wait till the mainnet launch in 2026. You can easily trade your pi coins with a merchant.
A merchant is someone who buys pi coins from miners and resell them to Investors looking forward to hold massive quantities till mainnet launch.
I will leave the telegram contact of my personal pi vendor to trade with.
@Pi_vendor_247
how to sell pi coins on Bitmart crypto exchangeDOT TECH
Yes. Pi network coins can be exchanged but not on bitmart exchange. Because pi network is still in the enclosed mainnet. The only way pioneers are able to trade pi coins is by reselling the pi coins to pi verified merchants.
A verified merchant is someone who buys pi network coins and resell it to exchanges looking forward to hold till mainnet launch.
I will leave the telegram contact of my personal pi merchant to trade with.
@Pi_vendor_247
Empowering the Unbanked: The Vital Role of NBFCs in Promoting Financial Inclu...Vighnesh Shashtri
In India, financial inclusion remains a critical challenge, with a significant portion of the population still unbanked. Non-Banking Financial Companies (NBFCs) have emerged as key players in bridging this gap by providing financial services to those often overlooked by traditional banking institutions. This article delves into how NBFCs are fostering financial inclusion and empowering the unbanked.
how to sell pi coins at high rate quickly.DOT TECH
Where can I sell my pi coins at a high rate.
Pi is not launched yet on any exchange. But one can easily sell his or her pi coins to investors who want to hold pi till mainnet launch.
This means crypto whales want to hold pi. And you can get a good rate for selling pi to them. I will leave the telegram contact of my personal pi vendor below.
A vendor is someone who buys from a miner and resell it to a holder or crypto whale.
Here is the telegram contact of my vendor:
@Pi_vendor_247
USDA Loans in California: A Comprehensive Overview.pptxmarketing367770
USDA Loans in California: A Comprehensive Overview
If you're dreaming of owning a home in California's rural or suburban areas, a USDA loan might be the perfect solution. The U.S. Department of Agriculture (USDA) offers these loans to help low-to-moderate-income individuals and families achieve homeownership.
Key Features of USDA Loans:
Zero Down Payment: USDA loans require no down payment, making homeownership more accessible.
Competitive Interest Rates: These loans often come with lower interest rates compared to conventional loans.
Flexible Credit Requirements: USDA loans have more lenient credit score requirements, helping those with less-than-perfect credit.
Guaranteed Loan Program: The USDA guarantees a portion of the loan, reducing risk for lenders and expanding borrowing options.
Eligibility Criteria:
Location: The property must be located in a USDA-designated rural or suburban area. Many areas in California qualify.
Income Limits: Applicants must meet income guidelines, which vary by region and household size.
Primary Residence: The home must be used as the borrower's primary residence.
Application Process:
Find a USDA-Approved Lender: Not all lenders offer USDA loans, so it's essential to choose one approved by the USDA.
Pre-Qualification: Determine your eligibility and the amount you can borrow.
Property Search: Look for properties in eligible rural or suburban areas.
Loan Application: Submit your application, including financial and personal information.
Processing and Approval: The lender and USDA will review your application. If approved, you can proceed to closing.
USDA loans are an excellent option for those looking to buy a home in California's rural and suburban areas. With no down payment and flexible requirements, these loans make homeownership more attainable for many families. Explore your eligibility today and take the first step toward owning your dream home.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Even tho Pi network is not listed on any exchange yet.
Buying/Selling or investing in pi network coins is highly possible through the help of vendors. You can buy from vendors[ buy directly from the pi network miners and resell it]. I will leave the telegram contact of my personal vendor.
@Pi_vendor_247
Exploring Abhay Bhutada’s Views After Poonawalla Fincorp’s Collaboration With...beulahfernandes8
The financial landscape in India has witnessed a significant development with the recent collaboration between Poonawalla Fincorp and IndusInd Bank.
The launch of the co-branded credit card, the IndusInd Bank Poonawalla Fincorp eLITE RuPay Platinum Credit Card, marks a major milestone for both entities.
This strategic move aims to redefine and elevate the banking experience for customers.
how to sell pi coins effectively (from 50 - 100k pi)DOT TECH
Anywhere in the world, including Africa, America, and Europe, you can sell Pi Network Coins online and receive cash through online payment options.
Pi has not yet been launched on any exchange because we are currently using the confined Mainnet. The planned launch date for Pi is June 28, 2026.
Reselling to investors who want to hold until the mainnet launch in 2026 is currently the sole way to sell.
Consequently, right now. All you need to do is select the right pi network provider.
Who is a pi merchant?
An individual who buys coins from miners on the pi network and resells them to investors hoping to hang onto them until the mainnet is launched is known as a pi merchant.
debuts.
I'll provide you the Telegram username
@Pi_vendor_247
How to get verified on Coinbase Account?_.docxBuy bitget
t's important to note that buying verified Coinbase accounts is not recommended and may violate Coinbase's terms of service. Instead of searching to "buy verified Coinbase accounts," follow the proper steps to verify your own account to ensure compliance and security.
how to sell pi coins in all Africa Countries.DOT TECH
Yes. You can sell your pi network for other cryptocurrencies like Bitcoin, usdt , Ethereum and other currencies And this is done easily with the help from a pi merchant.
What is a pi merchant ?
Since pi is not launched yet in any exchange. The only way you can sell right now is through merchants.
A verified Pi merchant is someone who buys pi network coins from miners and resell them to investors looking forward to hold massive quantities of pi coins before mainnet launch in 2026.
I will leave the telegram contact of my personal pi merchant to trade with.
@Pi_vendor_247
Turin Startup Ecosystem 2024 - Ricerca sulle Startup e il Sistema dell'Innov...Quotidiano Piemontese
Turin Startup Ecosystem 2024
Una ricerca de il Club degli Investitori, in collaborazione con ToTeM Torino Tech Map e con il supporto della ESCP Business School e di Growth Capital
Turin Startup Ecosystem 2024 - Ricerca sulle Startup e il Sistema dell'Innov...
Presentation for Topic 1
1. Customer Relationship
Management (CRM)
1. What is CRM?
CRM “is a business strategy that aims to understand,
anticipate and manage the needs of an
organization's current and potential customers”. It is
a “comprehensive approach which provides
seamless integration of every area of business that
touches the customer – namely:
• marketing,
• sales, customer services and
• field support through the integration of people,
process and technology”.
2. CRM is a shift from traditional marketing as it
focuses on the retention of customers in
addition to the acquisition of new customers.
“ The expression Customer Relationship
Management (CRM) is becoming standard
terminology, replacing what is widely perceived
to be a misleadingly narrow term, relationship
marketing (RM)”.
3. Definition of CRM.
“CRM is concerned with the creation,
development and enhancement of
individualized customer relationships with
carefully targeted customers and customer
groups resulting in maximizing their total
customer life-time value”.
4. The purpose of CRM.
“ The focus [of CRM] is on creating value for the
customer and the company over the longer
term”. When customers value the customer
service that they receive from suppliers, they
are less likely to look to alternative suppliers for
their needs. CRM enables organization's to gain
‘competitive advantage’ over competitors that
supply similar products or services.
5. Why is CRM important?
“ Today’s businesses compete with multi-product
offerings created and delivered by
networks, alliances and partnerships of many
kinds. Both retaining customers and building
relationships with other value-adding allies is
critical to corporate performance”. “ The
adoption of C.R.M. is being fuelled by a
recognition that long-term relationships with
customers are one of the most important assets
of an organization”.
6. Why did CRM develop?
CRM developed for a number of reasons: The
1980’s onwards saw rapid shifts in business that
changed customer power. Supply exceeded
demands for most products. Sellers had little
pricing power. The only protection available to
suppliers of goods and services was in their
relationships with customers.
7. What does CRM involve?
CRM involves the following: Organizations must
become customer focused Organizations must
be prepared to adapt so that it take customer
needs into account and delivers them Market
research must be undertaken to assess
customer needs and satisfaction
8. “ Strategically significant customers”.
“ Customer relationship management focuses
on strategically significant markets. Not all
customers are equally important”. Therefore,
relationships should be built with customers
that are likely to provide value for services
Building relationships with customers that will
provide little value could result in a loss of time,
staff and financial resources.
9. Markers of strategically significant
customers.
Strategically significant customers need to
satisfy at least one of three conditions:
Customers with high life-time values (i.e.
customers that will repeatedly use the service in
the long-term e.g. Nurses in a hospital library)
Customers who serve as benchmarks for other
customers e.g. In a hospital library consultants
who teach on academic courses Customers who
inspire change in the supplier.
10. Information Technology and CRM.
Technology plays a pivotal role in CRM.
Technological approaches involving the use of
databases, data mining and one-to-one marketing
can assist organizations to increase customer value
and their own profitability. This type of technology
can be used to keep a record of customers names
and contact details in addition to their history of
buying products or using services. This information
can be used to target customers in a personalized
way and offer them services to meet their specific
needs. This personalized communication provides
value for the customer and increases customers
loyalty to the provider.
11. Information Technology and CRM:
Examples
Here are examples of how technology can be used to
create personalized services to increase loyalty in
customers: Phone calls, emails, mobile phone text
messages, or WAP services: Having access to customers
contact details and their service or purchase preferences
through databases etc. can enable organizations to alert
customers to new, similar or alternative services or
products - Illustration: When tickets are purchased online
via Lastminute.com, the website retains the customers
details and their purchase history. The website regularly
send emails to previous customers to inform them of
similar upcoming events or special discounts. This helps
to ensure that customers will continue to purchase tickets
from Lastminute.com in the future.
12. Information Technology and CRM:
Examples Cookies
A “cookie” is a parcel of text sent by a server to a web browser
and then sent back unchanged by the browser each time it
accesses that server. HTTP cookies are used for
authenticating, tracking, and maintaining specific information
about users, such as site preferences and the contents of their
electronic shopping carts”. Illustration: The online store,
Amazon, uses “cookies” to provide a personalized service for
its customers. Amazon requires customers to register with the
service when they purchase items. When registered
customers log in to Amazon at a later time, they are ‘greeted’
with a welcome message which uses their name (for e.g.
“Hello John”). In addition, their previous purchases are
highlighted and a list of similar items that the customer may
wish to purchase are also highlighted.
13. Information Technology and CRM: Examples Loyalty cards
“ the primary role of a retailer loyalty card is to gather data
about customers.
• This in turn leads to customer comprehension and
cost insights (e.g. customer retention rates at
different spending levels, response rates to offers,
new customer conversion rates, and where money is
being wasted on circulars), followed by appropriate
marketing action and follow-up analysis” -
Illustration: The supermarket chain, Tesco's, offers
loyalty cards to its customers. When customers use
the loyalty cards during pay transactions for goods,
details of the purchases are stored in a database
which enables Tesco's to keep track of all the
purchases that their customers make.
14. At regular intervals, Tesco's sends its customers
money saving coupons by post for the products that
the customers have bought in the past. The aim of
this is to encourage customers to continually return
to Tesco's to do their shopping CRM software- “Front
office” solutions - “Many call centers use CRM
software to store all of their customer's details. When
a customer calls, the system can be used to retrieve
and store information relevant to the customer. By
serving the customer quickly and efficiently, and also
keeping all information on a customer in one place, a
company aims to make cost savings, and also
encourage new customers” .
15. Face-to-face CRM.
CRM can also be carried out in face-to-face
interactions without the use of technology Staff
members often remember the names and favorite
services/products of regular customers and use this
information to create a personalized service for
them. For example, in a hospital library you will
know the name of nurses that come in often and
probably remember the area that they work in.
However, face-to-face CRM could prove less useful
when organizations have a large number of
customers as it would be more difficult to
remember details about each of them.
16. Benefits of CRM.
Benefits of CRM include:
- reduced costs, because the right things are being
done (ie., effective and efficient operation);
-increased customer satisfaction, because they are
getting exactly what they want (ie. meeting and
exceeding expectations);
- ensuring that the focus of the organization is
external growth in numbers of customers
maximization of opportunities (eg. increased
services, referrals, etc.);
- increased access to a source of market and
competitor information highlighting poor
operational processes long term profitability and
sustainability.
17. Implementing CRM
When introducing or developing CRM, a strategic
review of the organization's current position should
be undertaken. Organizations need to address four
issues:
1. What is our core business and how will it evolve
in the future?
2. What form of CRM is appropriate for our business
now and in the future?
3. What IT infrastructure do we have and what do
we need to support the future organization
needs?
4. What vendors and partners do we need to
choose?