Crystal Starr Outler is a goal-oriented professional with over 10 years of experience in event planning, management, and customer service. She currently serves as General Manager of Body By Brooklyn Spa & Lounge, where she oversees a staff of 60, ensures excellent customer service, and increases attendance through special programming. Previously, she held roles as Events Manager for Porta Décor Design and Assistant Event Coordinator for Entertainment Tonite Inc, where she planned over 500 events through coordinating logistics, staffing, and contracts. Outler aims to provide a memorable client experience through her strengths in prioritizing, organizing, problem solving, and building relationships.

1. CRYSTAL STARR OUTLER
718.200.8037
Outlercs@gmail.com
Goal oriented, team player, ready to provide a memorable client experience, utilizing strengths in:
Prioritizing Organization Sales/Promotion
Team building Problem solving Multitasking
Customer service Genuine interest in people Contract negotiation
EXPERIENCE
Body By Brooklyn
Spa & Lounge
Brooklyn, NY
April’11- present
General Manager
 Hire, schedule, direct, and supervise a staff of 60 within four departments.
 Ensure the practice of excellent customer service by all employees.
 Increase attendance for spa and special programming
 Coordinate and implement programs and events
 Develop, structure and enforce policies of employment, procedure and
customer service.
 Negotiate contracts and incentive agreements with clients, partners and
vendors.
 Manage budgets through audit and forecasting according to guideline.
 Attend training classes, seminars and community expos
 Research and strategize various promotions catering to all markets while
staying current with trends.
 Develop and maintain community and business relationships.
 Serve as liaison for partner and vendor interests
 Secure repeat features in print and on television
(2012, December),Reasons to Love New York. New York Magazine, 8th Annual edition, 79.
(2014, February 27) When in Robe. Timeout
http://www.timeout.com/newyork/clubs/when-in-robe-sepalcure-subset
Event Director
 Create, promote and execute packages and excursions.
 Hire, train and supervise team of social planners.
 Increase participation in promotional events.
 Utilize social media for promotion of social calendar.
Porta Décor Design
Bellmore, NY
Nov’08-May’11
Events Manager
 Participate in event, show and project brainstorms.
 Research, plan, organize and staff tradeshow exhibitions and attendance.
 Coordinate the details of over 200 appearances
 Work long and unpredictable schedules
 Travel 20% of the year
 Secure investors and corporate clients through networking
Entertainment Tonite Inc
Bellmore, NY
May’07- Sept’10
Assistant Event Coordinator
 Confirm staff, equipment and logistics for over 500 events
 Organize client contracts and event schedule
 Data entry and answer phones
Time Magazine
New York, New York
Dec’06- May’07
Events Assistant
 Manage guest list and invitations for TIME Dealer of the Year and TIME 100
Gala
Double G Productions
Syosset, NY
May’04-May’07
Events Assistant
 Data entry, answer phones, process client inquiries
 Assist in event décor and prop selection.
EDUCATION
Adelphi University, BBA in Management
May’08