Human Resource Management - Credit Manager (Job Profile) Job Description Job Specification Job Analysis.

1. Human Resource Management
Presentation
ON
Credit Manager
(Job Profile)
Presented by:
Rahul Tanwar, Nikhil Nagpal, Vikash Mehta
24-025, 24-019, 24-181

2. Overview
 Position Description – Credit Manager
 Reports to – Treasurer or Chief Financial Officer
 Basic Function – The credit manager position is
accountable for the entire credit granting process,
including
 consistent application of a credit policy,
 periodic credit reviews of existing customers,
 and the assessment of the creditworthiness of
potential customers,
 with the goal of optimizing the mix of company sales
and bad debt losses.

3. Principle Accountabilities
Toward Management
 Maintain a department organizational structure
sufficient to meet all goals and objectives
 Properly motivate the credit and collections staff
 Measure department performance with
appropriate metrics
 Provide for ongoing training of the credit staff
 Manage relations with collection agencies
 Manage relations with credit reporting agencies
 Manage relations with credit insurance providers
 Manage relations with the sales department

4.  Monitor the credit granting and updating process
 Accept or reject the staff's credit recommendations

5. Key Credit operations
 Maintain the corporate credit policy
 Recommend changes in the credit policy to senior
management
 Create a credit scoring model
 Manage customer credit files
 Personally investigate the largest customer credit
applications
 Personally visit the largest customers to establish relations
 Monitor periodic credit reviews
 Monitor deductions being taken by customers
 Manage the application of late fees
 Manage the corporate financing program

6. Job Specifications
 Desired Qualifications :
 0-5 years of credit experience.
 Bachelor's degree in business and experience with credit
scoring systems preferred.
 Have a thorough knowledge of credit-related laws.
 Be willing to periodically travel to customer sites.
 Have considerable experience with customer negotiations.
 Working conditions :
 Works in a fast-paced office environment.
 Expected to travel to customer locations on short notice to
conduct negotiations.
 Occasional overtime may be necessary.
 Supervises - Credit analyst staff

7. Standard Performance
Parameter.
Qualitative
 Customer Relation
 Report preparation
 Competitors Knowledge
 Marketing Intelligence
 Ethical & Moral behaviour
Quantitative
TIME
Collection Effective Index (CEI)
Days Sales Outstanding (DSO)
COST
Bad Debt
Operating cost per transaction
Cost of collections
INCOME
Revenue
Market Share

8. Required Key Skills
 Analytical
 Good Communication
 Consistency
 Proactive
 Negotiation
 Knowledge about Credit Laws
 Positive Attitude.

9. Thank You