The document outlines the job profile of a Credit Manager, detailing their primary functions related to credit assessment and management, reporting to the treasurer or CFO. It includes key responsibilities such as maintaining credit policies, managing credit operations, and overseeing staff performance, along with required qualifications and working conditions. Essential skills highlighted include analytical ability, communication, negotiation, and a thorough understanding of credit laws.

1. Human Resource Management
Presentation
ON
Credit Manager
(Job Profile)
Presented by:
Rahul Tanwar, Nikhil Nagpal, Vikash Mehta
24-025, 24-019, 24-181

2. Overview
 Position Description – Credit Manager
 Reports to – Treasurer or Chief Financial Officer
 Basic Function – The credit manager position is
accountable for the entire credit granting process,
including
 consistent application of a credit policy,
 periodic credit reviews of existing customers,
 and the assessment of the creditworthiness of
potential customers,
 with the goal of optimizing the mix of company sales
and bad debt losses.

3. Principle Accountabilities
Toward Management
 Maintain a department organizational structure
sufficient to meet all goals and objectives
 Properly motivate the credit and collections staff
 Measure department performance with
appropriate metrics
 Provide for ongoing training of the credit staff
 Manage relations with collection agencies
 Manage relations with credit reporting agencies
 Manage relations with credit insurance providers
 Manage relations with the sales department

4.  Monitor the credit granting and updating process
 Accept or reject the staff's credit recommendations

5. Key Credit operations
 Maintain the corporate credit policy
 Recommend changes in the credit policy to senior
management
 Create a credit scoring model
 Manage customer credit files
 Personally investigate the largest customer credit
applications
 Personally visit the largest customers to establish relations
 Monitor periodic credit reviews
 Monitor deductions being taken by customers
 Manage the application of late fees
 Manage the corporate financing program

6. Job Specifications
 Desired Qualifications :
 0-5 years of credit experience.
 Bachelor's degree in business and experience with credit
scoring systems preferred.
 Have a thorough knowledge of credit-related laws.
 Be willing to periodically travel to customer sites.
 Have considerable experience with customer negotiations.
 Working conditions :
 Works in a fast-paced office environment.
 Expected to travel to customer locations on short notice to
conduct negotiations.
 Occasional overtime may be necessary.
 Supervises - Credit analyst staff

7. Standard Performance
Parameter.
Qualitative
 Customer Relation
 Report preparation
 Competitors Knowledge
 Marketing Intelligence
 Ethical & Moral behaviour
Quantitative
TIME
Collection Effective Index (CEI)
Days Sales Outstanding (DSO)
COST
Bad Debt
Operating cost per transaction
Cost of collections
INCOME
Revenue
Market Share

8. Required Key Skills
 Analytical
 Good Communication
 Consistency
 Proactive
 Negotiation
 Knowledge about Credit Laws
 Positive Attitude.

9. Thank You