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Network & Application Performance Monitoring - Troubleshooting HTTP Application Performance with AsiaVAD and SecurActive Performance Vision
© SecurActive - AsiaVAD
PERFORMANCE VISION
NETWORK / APPLICATION
PERFORMANCE MONITORING
© SecurActive - AsiaVAD
N/APM WITH PERFORMANCE VISION
 PerformanceVision concept
 How to identify application bottle neck & degradation?
 Performance troubleshooting for HTTP applications
 Troubleshooting network performance
Presentation
Demonstration
Questions & Answers
First ,
Trust People
© SecurActive - AsiaVAD
ABOUT US
 2007 Product Distributor, HQ in Singapore
 Servicing Singapore, Malaysia, Brunei, Vietnam and Indonesia
 2008 Solution Distributor
 2011 Domain Knowledge Distributor
 Network Management
 Email Communications
 File Transfer
 SMS Text Messaging
 Log Management
 2012 New Technology Partnerships
 Authorized Training Center for WhatsUp Gold NMS
 SecurActive Performance Vision Distributor
YOUR TRUSTED VAD IN ASIA
© SecurActive - AsiaVAD
 Large & Growing Market Coverage
 Created in 2004, Paris, France
 Distribution channel on 4 continents
 Over 500 customers
 30 certified resellers
 Innovative & Fast Growing
 Alliance with Industry Leaders
 Listed in Deloitte’s Fast50
 Red Herring Global Award winner
© SecurActive - AsiaVAD
LEADING EUROPEAN VENDOR IN N/APM
© SecurActive - AsiaVAD
N/APM WITH PERFORMANCE VISION
 PerformanceVision concepts
 How to identify application bottle neck & degradation?
 Performance troubleshooting for HTTP applications
 Troubleshooting network performance
Demonstration
Questions & Answers
Presentation
© SecurActive - AsiaVAD
BENEFITS OF N/APM?
© SecurActive - AsiaVAD
THE N/APM MARKET: A HARSH OBSERVATION
 Have experienced slowdowns: 97%
 Frequently + Permanently: 55%!
 4 out of 5 events have a significant
impact on the end user productivity!
 Traditional monitoring tools
do NOT help!
 71% have a SNMP monitoring
 60% a packet analyzer
 64% a WAN optimizer
No: 3%
Occasional:
42%Frequent:
48%
Continuous
: 7%
Slowdowns
No Occasional Frequent Continuous
(2011 survey)
THE COMPLEX CHALLENGES AROUND N/APM?
© SecurActive - AsiaVAD
Performance
is
Subjective
Issues can
come from
Anywhere
Triggers
are
Intermittent
Human
Time Complexity
WHAT BRINGS PERFORMANCE VISION?
© SecurActive - AsiaVAD
Helps managing changes, projects and migrations
Measures end user experience
Reduces time to solve performance degradations
Initiates collaborative problem solving
Facilitates continuous improvement
WHAT OUR CUSTOMERS SAY ABOUT US
© SecurActive - AsiaVAD
Benefits
“PerformanceVision makes network, system, application teams work
together efficiently on monitoring, decision-making and troubleshooting”
Competition
“SecurActive solutions are the most pragmatic and easy-to-implement
solutions for managing network and applications”
Performance
Vision Use
© SecurActive - AsiaVAD
WHAT DOES A
PERFORMANCE VISION
PROBE DO?
© SecurActive - AsiaVAD
THREE KEY USAGES
Troubleshooting Monitoring IT Intelligence
Who, When & Where? What Happens? Where to Invest?
Diagnostic, IncidentTracking,
Retrospective Review…
Before/After comparisons,
Alerting, Security Monitoring…
Manage by Facts, Capacity Planning,
Projects Impact Review…
PERFORMANCE VISION CORE FUNCTIONS
 SIP & MGCP Protocols
 Quality of Service (MOS)
 TrafficVolume
 Call Summary and Details
 Diagnostic
 Network Quality
 Congestion & Degradation
 ICMP /TCPAnomalies
 Non IPTraffic
 UsageTrends
 Who does what?
 Bandwidth
 Traffic Mapping
 Top Reports
 QoE Reporting
 DrilldownTroubleshooting
 HTTPTransactions
 DNS Performance
 AutomaticTransactions Capture
NPS
[ NETWORK]
APS
[ NETWORK, APPLICATIONS ]
Usage Network
SIP
MGCP
Application
© SecurActive - AsiaVAD
NON-INTRUSIVE IMPLEMENTATION
© SecurActive - AsiaVAD
EasilyCapture theTraffic
100% Non Intrusive
 NoTraffic Overhead
 No Network Change
 No Single Point of Failure
 No Downtime
 Agentless
 Port mirroring (SPAN) orTAP(s)
 7 to 15 listening ports / appliance
© SecurActive - AsiaVAD
FAST DEPLOYMENT
Quick Setup
 Deploy in minutes
 Easy configuration
Lightweight Software
 Simple web interface
 HTML5/CSS3
Seamless Integration
 Reports by mail
 Alerts through SNMP
© SecurActive - AsiaVAD
N/APM WITH PERFORMANCE VISION
 PerformanceVision concept
 How to identify application bottle neck & degradation?
 Performance troubleshooting for HTTP applications
 Troubleshooting network performance
Demonstration
Questions & Answers
Presentation
How
Performance
Vision Solves
your Problems!
KEY FEATURES
© SecurActive - AsiaVAD
 You have
Performance
issues…
 You don’t
know where
they come
from…
 Find out in 4
clicks!
TROUBLESHOOT
APPLICATION
PERFORMANCE
DEGRADATIONS
© SecurActive - AsiaVAD
© SecurActive - AsiaVAD
CRITICAL APPLICATION DASHBOARD
End User ResponseTime
through time
Color code to
indicate warnings and alerts
Breakdown in Latency, Server
ResponseTime, DataTransferTime
Click to drill-down
toApplication dashboard
 What is the
origin of the
slowdown?
 Which server
is impacted?
 Which user
group?
APPLICATION
DASHBOARD
© SecurActive - AsiaVAD
 When did the
degradation
occur for this
zone?
 Which server
are these
users
connecting
to?
 Which users
are impacted?
CLIENT ZONE
APPLICATION
DASHBOARD
© SecurActive - AsiaVAD
DETAILED CONVERSATIONS FOR ONE CLIENT
Look at packet level for degraded transactions
Are thereTCP errors?
Which conversations have performance issues?
How is that client using the network?
© SecurActive - AsiaVAD
 View ONLY
the slow
transactions
at packet
level
 Get details of
these
transactions
whatever the
application
protocol used
AUTOMATED
PACKET
CAPTURE
© SecurActive - AsiaVAD
© SecurActive - AsiaVAD
N/APM WITH PERFORMANCE VISION
 PerformanceVision concept
 How to identify application bottle neck & degradation?
 Performance troubleshooting for HTTP applications
 Troubleshooting network performance
Demonstration
Questions & Answers
Presentation
How
Performance
Vision Solves
your Problems!
PERFORMANCE
TROUBLESHOOTING FOR
HTTP APPLICATIONS
© SecurActive - AsiaVAD
© SecurActive - AsiaVAD
HTTP PERFORMANCE ANALYSIS?
This application fails every other time!
It is so slow!
I’m stuck in the middle of nowhere!
© SecurActive - AsiaVAD
Application Issue
THIS
APPLICATION
FAILS EVERY
OTHER TIME!
This Application Fails Every OtherTime!
© SecurActive - AsiaVAD
CHECK PAGE LOAD TIMES FOR THE SERVER
© SecurActive - AsiaVAD
SERVER ERRORS AND LONG RESPONSE TIMES
© SecurActive - AsiaVAD
MIXED OK AND ERROR RESPONSES
© SecurActive - AsiaVAD
CHECK DETAILS OF HIT OK (200)
© SecurActive - AsiaVAD
RAW QUERY FOR THIS HIT LOOKS FINE
© SecurActive - AsiaVAD
ACCESS TO DETAILS OF HITS WITH ERRORS
© SecurActive - AsiaVAD
CHECK DETAILS OF HIT ERROR (500)
© SecurActive - AsiaVAD
RAW QUERY SHOWS APPLICATION ISSUE
© SecurActive - AsiaVAD
Network
Correlation
Sometimes it is
the Network…
IT IS SO SLOW!
It is so Slow!
© SecurActive - AsiaVAD
CHECK PAGE LOAD TIMES FOR THE SERVER
© SecurActive - AsiaVAD
DATA TRANSFER TIME IS HIGH
© SecurActive - AsiaVAD
RETRANSMISSION AT THE SAME TIME
© SecurActive - AsiaVAD
CHECK THE BANDWIDTH
© SecurActive - AsiaVAD
REQUESTS FROM BERLIN: LINK SATURATED
© SecurActive - AsiaVAD
CHECK SECOND BANDWIDTH PEAK
© SecurActive - AsiaVAD
LOCAL REQUESTS ARE RUNNING FINE
© SecurActive - AsiaVAD
Login Issue
I’M STUCK IN
THE MIDDLE
OF NOWHERE!
I’m Stuck in the Middle of Nowhere!
© SecurActive - AsiaVAD
CHECK CLIENT ACTION: LOGIN
© SecurActive - AsiaVAD
PAGE REDIRECTION TO ADVERTISEMENT PAGE
© SecurActive - AsiaVAD
IMAGES COULD BE SMALLER
© SecurActive - AsiaVAD
NO ONE ELSE IS IMPACTED
© SecurActive - AsiaVAD
N/APM WITH PERFORMANCE VISION
 PerformanceVision concept
 How to identify application bottle neck & degradation?
 Performance troubleshooting for HTTP applications
 Troubleshooting network performance
Demonstration
Questions & Answers
Presentation
© SecurActive - AsiaVAD
BUSINESS CRITICAL NETWORK DASHBOARD
 Instant view of network link status
 Summary of latency, retransmission and utilization
© SecurActive - AsiaVAD
BANDWIDTH ANALYSIS
 One click drill-down
 Round Trip Time
 Connection
Time
 Retransmission
Rate & Delay
© SecurActive - AsiaVAD
NETWORK
PERFORMANCE
 Client to
server zone
Performance
map
 Metrics:
EURT
RTT
SRT
DTT
Retransmission
…
© SecurActive - AsiaVAD
PERFORMANCE
MATRIX
 Common Name
protocols:
DNS
mDNS
Netbios / WINS
LLMNR
 DNS Errors
 Misconfigured
hosts and
servers
© SecurActive - AsiaVAD
NAME
RESOLUTION
PERFORMANCE
© SecurActive - AsiaVAD
NAME RESOLUTION ERRORS
 Misconfigured workstations & servers
 DNS configuration issues (TTL, etc…)
 Rogue DNS servers
© SecurActive - AsiaVAD
ICMP ERRORS
 Misconfigured hosts
 Inherited configuration, migration legacy…
 Abnormal behaviors & viral activities
 Outages
© SecurActive - AsiaVAD
NON-IP TRAFFIC
 Track Non-IP flows
 Understand broadcast, routing and spanning tree issues
© SecurActive - AsiaVAD
N/APM WITH PERFORMANCE VISION
 PerformanceVision concept
 How to identify application bottle neck & degradation?
 Performance troubleshooting for HTTP applications
 Troubleshooting network performance
Questions & Answers
Demonstration
Presentation
© SecurActive - AsiaVAD
N/APM WITH PERFORMANCE VISION
 PerformanceVision concept
 How to identify application bottle neck & degradation?
 Performance troubleshooting for HTTP applications
 Troubleshooting network performance
Presentation
Questions & Answers
Demonstration
Performance
Vision helps
keeping your
customers
Happy!
Click to read
more about it.
© SecurActive - AsiaVAD
N/APM WITH
PERFORMANCE
VISION
© SecurActive - AsiaVAD
Just Try It!
ONLINE
RESOURCES
JUST TRY IT!
Test
 Download a trial Virtual Appliance
Information
 Contact us for a live demo
 See www.securactive.net
Buy
 Call AsiaVAD our partner in Asia
YourTrusted
Value Added
Distributor in Asia
For anyAssistance or PoC Evaluation
Follow Us on
Performance
Vision
Network
Application
Performance
Monitoring
© SecurActive - AsiaVAD
THANK YOU!
sales@asiavad.com
support@asiavad.com
Singapore: +65 61 00 64 95
@SecurActivePV
www.securactive.net
www.asiavad.com

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  • 2. © SecurActive - AsiaVAD PERFORMANCE VISION NETWORK / APPLICATION PERFORMANCE MONITORING
  • 3. © SecurActive - AsiaVAD N/APM WITH PERFORMANCE VISION  PerformanceVision concept  How to identify application bottle neck & degradation?  Performance troubleshooting for HTTP applications  Troubleshooting network performance Presentation Demonstration Questions & Answers
  • 4. First , Trust People © SecurActive - AsiaVAD ABOUT US
  • 5.  2007 Product Distributor, HQ in Singapore  Servicing Singapore, Malaysia, Brunei, Vietnam and Indonesia  2008 Solution Distributor  2011 Domain Knowledge Distributor  Network Management  Email Communications  File Transfer  SMS Text Messaging  Log Management  2012 New Technology Partnerships  Authorized Training Center for WhatsUp Gold NMS  SecurActive Performance Vision Distributor YOUR TRUSTED VAD IN ASIA © SecurActive - AsiaVAD
  • 6.  Large & Growing Market Coverage  Created in 2004, Paris, France  Distribution channel on 4 continents  Over 500 customers  30 certified resellers  Innovative & Fast Growing  Alliance with Industry Leaders  Listed in Deloitte’s Fast50  Red Herring Global Award winner © SecurActive - AsiaVAD LEADING EUROPEAN VENDOR IN N/APM
  • 7. © SecurActive - AsiaVAD N/APM WITH PERFORMANCE VISION  PerformanceVision concepts  How to identify application bottle neck & degradation?  Performance troubleshooting for HTTP applications  Troubleshooting network performance Demonstration Questions & Answers Presentation
  • 8. © SecurActive - AsiaVAD BENEFITS OF N/APM?
  • 9. © SecurActive - AsiaVAD THE N/APM MARKET: A HARSH OBSERVATION  Have experienced slowdowns: 97%  Frequently + Permanently: 55%!  4 out of 5 events have a significant impact on the end user productivity!  Traditional monitoring tools do NOT help!  71% have a SNMP monitoring  60% a packet analyzer  64% a WAN optimizer No: 3% Occasional: 42%Frequent: 48% Continuous : 7% Slowdowns No Occasional Frequent Continuous (2011 survey)
  • 10. THE COMPLEX CHALLENGES AROUND N/APM? © SecurActive - AsiaVAD Performance is Subjective Issues can come from Anywhere Triggers are Intermittent Human Time Complexity
  • 11. WHAT BRINGS PERFORMANCE VISION? © SecurActive - AsiaVAD Helps managing changes, projects and migrations Measures end user experience Reduces time to solve performance degradations Initiates collaborative problem solving Facilitates continuous improvement
  • 12. WHAT OUR CUSTOMERS SAY ABOUT US © SecurActive - AsiaVAD Benefits “PerformanceVision makes network, system, application teams work together efficiently on monitoring, decision-making and troubleshooting” Competition “SecurActive solutions are the most pragmatic and easy-to-implement solutions for managing network and applications”
  • 13. Performance Vision Use © SecurActive - AsiaVAD WHAT DOES A PERFORMANCE VISION PROBE DO?
  • 14. © SecurActive - AsiaVAD THREE KEY USAGES Troubleshooting Monitoring IT Intelligence Who, When & Where? What Happens? Where to Invest? Diagnostic, IncidentTracking, Retrospective Review… Before/After comparisons, Alerting, Security Monitoring… Manage by Facts, Capacity Planning, Projects Impact Review…
  • 15. PERFORMANCE VISION CORE FUNCTIONS  SIP & MGCP Protocols  Quality of Service (MOS)  TrafficVolume  Call Summary and Details  Diagnostic  Network Quality  Congestion & Degradation  ICMP /TCPAnomalies  Non IPTraffic  UsageTrends  Who does what?  Bandwidth  Traffic Mapping  Top Reports  QoE Reporting  DrilldownTroubleshooting  HTTPTransactions  DNS Performance  AutomaticTransactions Capture NPS [ NETWORK] APS [ NETWORK, APPLICATIONS ] Usage Network SIP MGCP Application © SecurActive - AsiaVAD
  • 16. NON-INTRUSIVE IMPLEMENTATION © SecurActive - AsiaVAD EasilyCapture theTraffic 100% Non Intrusive  NoTraffic Overhead  No Network Change  No Single Point of Failure  No Downtime  Agentless  Port mirroring (SPAN) orTAP(s)  7 to 15 listening ports / appliance
  • 17. © SecurActive - AsiaVAD FAST DEPLOYMENT Quick Setup  Deploy in minutes  Easy configuration Lightweight Software  Simple web interface  HTML5/CSS3 Seamless Integration  Reports by mail  Alerts through SNMP
  • 18. © SecurActive - AsiaVAD N/APM WITH PERFORMANCE VISION  PerformanceVision concept  How to identify application bottle neck & degradation?  Performance troubleshooting for HTTP applications  Troubleshooting network performance Demonstration Questions & Answers Presentation
  • 19. How Performance Vision Solves your Problems! KEY FEATURES © SecurActive - AsiaVAD
  • 20.  You have Performance issues…  You don’t know where they come from…  Find out in 4 clicks! TROUBLESHOOT APPLICATION PERFORMANCE DEGRADATIONS © SecurActive - AsiaVAD
  • 21. © SecurActive - AsiaVAD CRITICAL APPLICATION DASHBOARD End User ResponseTime through time Color code to indicate warnings and alerts Breakdown in Latency, Server ResponseTime, DataTransferTime Click to drill-down toApplication dashboard
  • 22.  What is the origin of the slowdown?  Which server is impacted?  Which user group? APPLICATION DASHBOARD © SecurActive - AsiaVAD
  • 23.  When did the degradation occur for this zone?  Which server are these users connecting to?  Which users are impacted? CLIENT ZONE APPLICATION DASHBOARD © SecurActive - AsiaVAD
  • 24. DETAILED CONVERSATIONS FOR ONE CLIENT Look at packet level for degraded transactions Are thereTCP errors? Which conversations have performance issues? How is that client using the network? © SecurActive - AsiaVAD
  • 25.  View ONLY the slow transactions at packet level  Get details of these transactions whatever the application protocol used AUTOMATED PACKET CAPTURE © SecurActive - AsiaVAD
  • 26. © SecurActive - AsiaVAD N/APM WITH PERFORMANCE VISION  PerformanceVision concept  How to identify application bottle neck & degradation?  Performance troubleshooting for HTTP applications  Troubleshooting network performance Demonstration Questions & Answers Presentation
  • 27. How Performance Vision Solves your Problems! PERFORMANCE TROUBLESHOOTING FOR HTTP APPLICATIONS © SecurActive - AsiaVAD
  • 28. © SecurActive - AsiaVAD HTTP PERFORMANCE ANALYSIS? This application fails every other time! It is so slow! I’m stuck in the middle of nowhere!
  • 29. © SecurActive - AsiaVAD Application Issue THIS APPLICATION FAILS EVERY OTHER TIME! This Application Fails Every OtherTime!
  • 30. © SecurActive - AsiaVAD CHECK PAGE LOAD TIMES FOR THE SERVER
  • 31. © SecurActive - AsiaVAD SERVER ERRORS AND LONG RESPONSE TIMES
  • 32. © SecurActive - AsiaVAD MIXED OK AND ERROR RESPONSES
  • 33. © SecurActive - AsiaVAD CHECK DETAILS OF HIT OK (200)
  • 34. © SecurActive - AsiaVAD RAW QUERY FOR THIS HIT LOOKS FINE
  • 35. © SecurActive - AsiaVAD ACCESS TO DETAILS OF HITS WITH ERRORS
  • 36. © SecurActive - AsiaVAD CHECK DETAILS OF HIT ERROR (500)
  • 37. © SecurActive - AsiaVAD RAW QUERY SHOWS APPLICATION ISSUE
  • 38. © SecurActive - AsiaVAD Network Correlation Sometimes it is the Network… IT IS SO SLOW! It is so Slow!
  • 39. © SecurActive - AsiaVAD CHECK PAGE LOAD TIMES FOR THE SERVER
  • 40. © SecurActive - AsiaVAD DATA TRANSFER TIME IS HIGH
  • 41. © SecurActive - AsiaVAD RETRANSMISSION AT THE SAME TIME
  • 42. © SecurActive - AsiaVAD CHECK THE BANDWIDTH
  • 43. © SecurActive - AsiaVAD REQUESTS FROM BERLIN: LINK SATURATED
  • 44. © SecurActive - AsiaVAD CHECK SECOND BANDWIDTH PEAK
  • 45. © SecurActive - AsiaVAD LOCAL REQUESTS ARE RUNNING FINE
  • 46. © SecurActive - AsiaVAD Login Issue I’M STUCK IN THE MIDDLE OF NOWHERE! I’m Stuck in the Middle of Nowhere!
  • 47. © SecurActive - AsiaVAD CHECK CLIENT ACTION: LOGIN
  • 48. © SecurActive - AsiaVAD PAGE REDIRECTION TO ADVERTISEMENT PAGE
  • 49. © SecurActive - AsiaVAD IMAGES COULD BE SMALLER
  • 50. © SecurActive - AsiaVAD NO ONE ELSE IS IMPACTED
  • 51. © SecurActive - AsiaVAD N/APM WITH PERFORMANCE VISION  PerformanceVision concept  How to identify application bottle neck & degradation?  Performance troubleshooting for HTTP applications  Troubleshooting network performance Demonstration Questions & Answers Presentation
  • 52. © SecurActive - AsiaVAD BUSINESS CRITICAL NETWORK DASHBOARD  Instant view of network link status  Summary of latency, retransmission and utilization
  • 53. © SecurActive - AsiaVAD BANDWIDTH ANALYSIS  One click drill-down
  • 54.  Round Trip Time  Connection Time  Retransmission Rate & Delay © SecurActive - AsiaVAD NETWORK PERFORMANCE
  • 55.  Client to server zone Performance map  Metrics: EURT RTT SRT DTT Retransmission … © SecurActive - AsiaVAD PERFORMANCE MATRIX
  • 56.  Common Name protocols: DNS mDNS Netbios / WINS LLMNR  DNS Errors  Misconfigured hosts and servers © SecurActive - AsiaVAD NAME RESOLUTION PERFORMANCE
  • 57. © SecurActive - AsiaVAD NAME RESOLUTION ERRORS  Misconfigured workstations & servers  DNS configuration issues (TTL, etc…)  Rogue DNS servers
  • 58. © SecurActive - AsiaVAD ICMP ERRORS  Misconfigured hosts  Inherited configuration, migration legacy…  Abnormal behaviors & viral activities  Outages
  • 59. © SecurActive - AsiaVAD NON-IP TRAFFIC  Track Non-IP flows  Understand broadcast, routing and spanning tree issues
  • 60. © SecurActive - AsiaVAD N/APM WITH PERFORMANCE VISION  PerformanceVision concept  How to identify application bottle neck & degradation?  Performance troubleshooting for HTTP applications  Troubleshooting network performance Questions & Answers Demonstration Presentation
  • 61. © SecurActive - AsiaVAD N/APM WITH PERFORMANCE VISION  PerformanceVision concept  How to identify application bottle neck & degradation?  Performance troubleshooting for HTTP applications  Troubleshooting network performance Presentation Questions & Answers Demonstration
  • 62. Performance Vision helps keeping your customers Happy! Click to read more about it. © SecurActive - AsiaVAD N/APM WITH PERFORMANCE VISION
  • 63. © SecurActive - AsiaVAD Just Try It! ONLINE RESOURCES JUST TRY IT! Test  Download a trial Virtual Appliance Information  Contact us for a live demo  See www.securactive.net Buy  Call AsiaVAD our partner in Asia YourTrusted Value Added Distributor in Asia
  • 64. For anyAssistance or PoC Evaluation Follow Us on Performance Vision Network Application Performance Monitoring © SecurActive - AsiaVAD THANK YOU! sales@asiavad.com support@asiavad.com Singapore: +65 61 00 64 95 @SecurActivePV www.securactive.net www.asiavad.com