This document discusses monitoring the end user experience of web applications. It describes using synthetic transactions to capture user interactions, monitoring the complete user journey across different locations, and measuring performance of REST APIs, SOAP services, and SSL certificates. Key aspects include simulating real user workflows, detecting errors and slow pages, and ensuring applications meet SLAs from all locations.

1. Delivering the right end user experience with your
application performance

2. Today's Agenda
Synthetic transactions to capture user interactions
Monitoring the complete end user journey through your site
Measure web application performance across the globe
Rest API, SOAP, SSL certificates

3. Synthetic transactions to capture user interactions

4. Web Application Architecture

5. DIVE DEEPER INTO EVENTS THAT CAUSE INCONSISTENT APP
EXPERIENCE FOR YOUR END USERS
• Track your applications with fast and deep diagnostics
• Capture errors, network requests, page load details and other metrics in your web
applications
• Set up end user monitoring agents in branch facilities to check the availability and
performance of your distributed applications
• Immediately test on error transactions to eliminate false positives

6. URL Sequence Monitoring
End User Monitoring (EUM)
Website Monitoring

7. HTTP(s) URL Monitor
• Average and Current
Response time
• Response time split-
up:
• DNS Time
• Connection time
• First byte time
• Last byte time

8. Single recorder for URL Sequence monitoring and RBM

9. HTTP URL Sequence Monitor

10. • Site is not reachable due to too many people accessing it simultaneously
• Landing page is slow
• Clicking on the page leads to HTTP 500 internal server error
Why URL/ URL Sequence monitor?

11. Monitoring the complete end user journey

12. End User Monitoring

13. Install EUM agents in your branch offices or client locations

14. • Mimic user interaction
• Detect and measure the critical components of each page with the help of waterfall model
• Simulate real user workflows
• Form data submission and user action emulation
• Reduce blame game between application development and network operations team
REAL BROWSER MONITORING

15. • Launch the real browser recorder
• Enter the host and SSL port of
Applications Manager
• Enter the Applications Manager
credentials and proceed
Recording a web script

16. MONITOR CRITICAL WORKFLOWS WITHOUT SCRIPTING USING
WEB TRANSACTION RECORDER

17. MONITOR MULTISTEP USER INTERACTION

18. Measure web application performance across the globe

19. Response time from different branch offices or
customer locations

20. Reduce page load time by optimizing backend components

21. Find slow performing resources using the waterfall
model approach

22. • Measure multipage workflows (Banking, Healthcare, e-commerce)
• Playback scripts including screen, keyboard, and mouse interactions performed by users
• Meet SLAs by ensuring accurate performance of your web applications from all geographical
locations
• Reduce the number of reported incidents from end users
• Provide seamless digital end user experience
Why do you need an EUM feature?

23. Website Defacement

24. Website defacement detection
• Website defacement refers to unauthorized hacks on your web page or entire
website; mutilating its structure partially or wholly. It may include insertion of
potentially hazardous content, images, malicious code, or even deletion of the
same.
• Negate any impact on search engine page rank and traffic due to web page
defacement.

25. • Scan your entire web page
for hacked links and other
quality issues
• Identify changes in HTML
elements - 'href' or
'src'attributes
Monitor website hacks via standard checks

26. Adding a Website Content Monitor

27. List of web pages monitored

28. Rest API, SOAP, SSL certificates

29. • Perform comprehensive REST API performance monitoring for your business-critical
applications. Know when an API is down - Monitor the availability and response time of your
REST API endpoints.
REST API Monitoring

30. ADDING A REST API MONITOR

31. REST API data validation
• Monitor and validate data from your REST API endpoints. Make sure that the structure and content of your
REST API responses meet your expectations. Verify whether the data returned ti the response details tab
is correct.

32. • Track the operational statistics of
your web services
• Monitor the status of the web service
periodically and ensure that it is up
and running
• Monitor the response time taken to
relay a service request to detect any
delays in processing the same
• Measure the execution time of
individual SOAP operations to identify
any bottlenecks that may degrade
app performance
Web Services(SOAP) monitoring

33. SSL Certificate Monitoring
• Check the validity of SSL certificates installed in your web server and trigger alerts before they
expire
• Promote your website's trustworthiness and be sure of providing a secure environment for your
website visitors

34. Quick recap
• Run synthetic tests to capture user interaction with application
• Simulate business critical customer journey
• Monitoring web applications from multiple geographical locations
• REST API, SOAP, SSL Certificates

35. Contact: eval-apm@manageengine.com
Online Demo : demo.appmanager.com