Quarterly published Digest of most relevant digital innovations in bank and insurance. This quarter: focus on Ecosystems - Beyond Banking and Insurance
Digital Innovation Digest by Initio. Special focus on Belgium and Digital Pan European ID.
Swoon is coming in Belgium
ITSME has won 40% of Belgian
Private Bank DELEN take over fintech Swanest
How we will be paying in 2020 - SPA Technical Director, Lorenzo Gaston at EPC...Smart Payment Association
Retail Payments Vision 2015 – And SPA perspective
The retail payment ecosystem is changing. Over recent years we’ve seen the democratizing effect of technology create an ever-broader payments landscape.
Contactless, NFC payment, m-wallets, cross border and person-to-person transactions, and the emergence of virtual currencies are all contributing to growth.
It’s a market too that is being shaped by the demands of a new generation of retail customers: one in which simplicity, speed and convenience are king.
At the same time, we’ve seen the traditional banking and settlement value chain come under pressure from big brand entrants – from mobile operators, Google, Apple and others. These new entrants are changing the dynamics of the industry as new commercial partnerships and models develop to offer an ever-widening range of convenient payment options to consumers and businesses.
This rate of change raises some interesting questions: how to secure ‘card/person not present’ transactions; how to protect customer data; and how to guard against a new breed of cyber criminal looking to capitalize on vulnerabilities. Moreover, the appearance of non-traditional players - who may lack the structural understanding, or the technical or financial means to create a fully secure end-to-end environment – could pose serious challenges for banks, regulators, standards bodies and merchants alike.
So what will the future bring? While attempting predications in this heterogeneous retail payments landscape can be an uncertain and somewhat random exercise, the SPA considers the following “12 key trends to watch” to be significant in the coming years.
Digital Innovation Digest by Initio. News about innovation in Finance industry. This month: "Orange Bank, the beginning of the end?", and "Shared Bank agency".
Digital Innovation Digest by Initio. Special focus on Belgium and Digital Pan European ID.
Swoon is coming in Belgium
ITSME has won 40% of Belgian
Private Bank DELEN take over fintech Swanest
How we will be paying in 2020 - SPA Technical Director, Lorenzo Gaston at EPC...Smart Payment Association
Retail Payments Vision 2015 – And SPA perspective
The retail payment ecosystem is changing. Over recent years we’ve seen the democratizing effect of technology create an ever-broader payments landscape.
Contactless, NFC payment, m-wallets, cross border and person-to-person transactions, and the emergence of virtual currencies are all contributing to growth.
It’s a market too that is being shaped by the demands of a new generation of retail customers: one in which simplicity, speed and convenience are king.
At the same time, we’ve seen the traditional banking and settlement value chain come under pressure from big brand entrants – from mobile operators, Google, Apple and others. These new entrants are changing the dynamics of the industry as new commercial partnerships and models develop to offer an ever-widening range of convenient payment options to consumers and businesses.
This rate of change raises some interesting questions: how to secure ‘card/person not present’ transactions; how to protect customer data; and how to guard against a new breed of cyber criminal looking to capitalize on vulnerabilities. Moreover, the appearance of non-traditional players - who may lack the structural understanding, or the technical or financial means to create a fully secure end-to-end environment – could pose serious challenges for banks, regulators, standards bodies and merchants alike.
So what will the future bring? While attempting predications in this heterogeneous retail payments landscape can be an uncertain and somewhat random exercise, the SPA considers the following “12 key trends to watch” to be significant in the coming years.
Digital Innovation Digest by Initio. News about innovation in Finance industry. This month: "Orange Bank, the beginning of the end?", and "Shared Bank agency".
Future of banking in India- Opportunities and Challenges Pratham
This presentation is a part of the subjective assignment for a SWAYAM Course of Academic Writing. This presentation is a birds eye view related to technology in the filed of banking.
SPA Presentation at Cartes America
Contactless Card Shipments Break all Records as
Consumers Adopt New Ways to Pay
• Contactless technology was present on 23 percent of all payment cards shipped worldwide in 2012
• Contactless growth in Western Europe and Asia exceeded 100 percent
• More than 220 million contactless cards were delivered by Smart Payment Association (SPA) members in 2012
• SPA believes the harmonization of ISO, SEPA and EMVCo standards will ensure the global interoperability of new NFC contactless services for consumers.
23rd April 2013
Discover why accepting contactless payments can boost your small business, increase your customers, their average spend and isn't as expensive as you might think. This free guide has all you need to know about the fast emerging technology of contactless card payment.
Mobile Wars: Fintech vs. Banks... and Big Tech in AmbushKatia Bazzocchi
Pure mobile banks gain users daily, as they benefit from accessible smartphone technology. Millenials are the principal users of mobile banks, and will soon be followed by Generation Z. As consumer expectations continue to be shaped by new technology and innovative consumer affairs, a full mobile strategy is key for traditional banks to maintain market share.
Most promising current and future payment technologies | SG AnalyticsSG Analytics
The decades-long debate over the evolution of payment technology continues in the age of mobile wallets, EMV, blockchain, etc.
The evolutionary disruptive technologies in the payment landscape are poised to redefine businesses with increased automation and connectivity.
In this presentation, SG Analytics highlights the evolution of the 9 most important payment technologies that will transform the world’s financial ecosystem!
2021: The second wave of Fintech Disruption: Trends to watch outIndusNetMarketing
2020 has been a global shock for the world but it has also been a reason for digital adoption. The financial sector is evolving with time and 2021 will visualise many new disruptive trends that are going to shape the future of financial services.
Technology-driven change has become a constant for merchants,
financial institutions, and processors. That reality has created a shifting
landscape of new capabilities, new competitors, new rules, and new
customer expectations. It can all be complicated and confusing, but an
assessment of that landscape indicates several clear trends affecting
the industry. For more info: www.nafcu.org/vantiv
Contactless payment and US chip-and-PIN adoption drives smart card growth in ...Smart Payment Association
Smart Payment Association announces preliminary finds of 2014 smart card payments review
• Over 1.5 billion smart payment cards shipped in 2014
• 185 million smart payment cards and modules shipped to US in 2014
• Contactless technology present on 40% of payment cards in 2014
• Secure DDA technology present on 70% of payment cards in 2014
Munich, 4th February 2015: The United States’ migration to EMV-standard chip-and-PIN cards, and the growing demand for contactless technologies, defined a high-growth payment card market in 2014, according to the Smart Payment Association (SPA).
Preliminary figures, released in advance of the SPA’s annual review of the card payment market, show over 1.5 billion smart payment cards where shipped globally last year, with some 40% featuring contactless ‘tap and go’ technology.
The United States, the only major market not to have previously adopted EMV-standard cards, accounted for 185 million card and module shipments as the country makes the transition to chip-and-PIN.
This number was significantly higher than the 30 million cards shipped in 2013 – reflecting growing enthusiasm from the country’s regulators, banks and retailers to combat card fraud on a national scale.
In a clear example of federal support for EMV transition, President Obama signed an executive order in October 2014 to apply chip-and-PIN technology to newly-issued and existing government credit and debit cards, and to deploy EMV-supported payment terminals in federal agencies.
Contactless technology continued its rapid global growth. In 2014, four out of every ten smart payment cards featured the ‘tap and go’ technology, with SPA members shipping a total of over 600 million contactless payment cards in the year.
This figure represents a year on year growth of 35%, with much of the increase driven by Europe and Asia, where contactless cards represented slightly more than 50% of total shipments in 2014. In the US, less than 10% of cards shipped in 2014 featured contactless technology – a figure in line with the maturity of the EMV market.
The data, collated by the SPA – whose seven members represent around 85% percent of the total available market – also highlighted the primacy of the Dynamic Data Authentication (DDA) technology. DDA provides chip-and-PIN cards with high levels of protection against modification of data and card cloning. 70% of cards shipped in 2014 featured this technology – up from 66% in 2013.
Sylvie Gibert, President of the Smart Payment Association: “These preliminary figures underline the crucial role EMV-standard cards and secure infrastructures in the global payments ecosystem – both now and in the future.
“In 2014 we saw banks and retailers respond to consumer demands for faster and more convenient and more secure ways to pay as contactless shipments grew to their highest levels. Crucially, the continued and growing adoption of EMV-stan
Banking & Innovation: How Financial Services Can Embrace the Customer RevolutionComrade
Financial services companies are increasingly seeing opportunities to be at the forefront of innovation. Historically, banks have been slow to translate consumer demands into technologies like paperless statements and mobile check imaging. However, they were quick to implement online banking and, today, customers who bank online are typically more satisfied as well as more cost-effective to maintain. Banks have also responded to the shift in consumer demand for mobile banking on tablets and smartphones. The next challenge facing financial services is how to address the rise of consumer trends evolving mainly outside of the industry. We’re pleased to have partnered with Matchi to publish “Banking & Innovation: How Financial Services Can Embrace the Customer Revolution." This paper focuses on three phenomena that will ultimately impact every bank:
- Crowdsourcing
- Wearable Technology
- The Sharing Economy
We explore the state of each these trends, and how they relate to financial services.
Future of banking in India- Opportunities and Challenges Pratham
This presentation is a part of the subjective assignment for a SWAYAM Course of Academic Writing. This presentation is a birds eye view related to technology in the filed of banking.
SPA Presentation at Cartes America
Contactless Card Shipments Break all Records as
Consumers Adopt New Ways to Pay
• Contactless technology was present on 23 percent of all payment cards shipped worldwide in 2012
• Contactless growth in Western Europe and Asia exceeded 100 percent
• More than 220 million contactless cards were delivered by Smart Payment Association (SPA) members in 2012
• SPA believes the harmonization of ISO, SEPA and EMVCo standards will ensure the global interoperability of new NFC contactless services for consumers.
23rd April 2013
Discover why accepting contactless payments can boost your small business, increase your customers, their average spend and isn't as expensive as you might think. This free guide has all you need to know about the fast emerging technology of contactless card payment.
Mobile Wars: Fintech vs. Banks... and Big Tech in AmbushKatia Bazzocchi
Pure mobile banks gain users daily, as they benefit from accessible smartphone technology. Millenials are the principal users of mobile banks, and will soon be followed by Generation Z. As consumer expectations continue to be shaped by new technology and innovative consumer affairs, a full mobile strategy is key for traditional banks to maintain market share.
Most promising current and future payment technologies | SG AnalyticsSG Analytics
The decades-long debate over the evolution of payment technology continues in the age of mobile wallets, EMV, blockchain, etc.
The evolutionary disruptive technologies in the payment landscape are poised to redefine businesses with increased automation and connectivity.
In this presentation, SG Analytics highlights the evolution of the 9 most important payment technologies that will transform the world’s financial ecosystem!
2021: The second wave of Fintech Disruption: Trends to watch outIndusNetMarketing
2020 has been a global shock for the world but it has also been a reason for digital adoption. The financial sector is evolving with time and 2021 will visualise many new disruptive trends that are going to shape the future of financial services.
Technology-driven change has become a constant for merchants,
financial institutions, and processors. That reality has created a shifting
landscape of new capabilities, new competitors, new rules, and new
customer expectations. It can all be complicated and confusing, but an
assessment of that landscape indicates several clear trends affecting
the industry. For more info: www.nafcu.org/vantiv
Contactless payment and US chip-and-PIN adoption drives smart card growth in ...Smart Payment Association
Smart Payment Association announces preliminary finds of 2014 smart card payments review
• Over 1.5 billion smart payment cards shipped in 2014
• 185 million smart payment cards and modules shipped to US in 2014
• Contactless technology present on 40% of payment cards in 2014
• Secure DDA technology present on 70% of payment cards in 2014
Munich, 4th February 2015: The United States’ migration to EMV-standard chip-and-PIN cards, and the growing demand for contactless technologies, defined a high-growth payment card market in 2014, according to the Smart Payment Association (SPA).
Preliminary figures, released in advance of the SPA’s annual review of the card payment market, show over 1.5 billion smart payment cards where shipped globally last year, with some 40% featuring contactless ‘tap and go’ technology.
The United States, the only major market not to have previously adopted EMV-standard cards, accounted for 185 million card and module shipments as the country makes the transition to chip-and-PIN.
This number was significantly higher than the 30 million cards shipped in 2013 – reflecting growing enthusiasm from the country’s regulators, banks and retailers to combat card fraud on a national scale.
In a clear example of federal support for EMV transition, President Obama signed an executive order in October 2014 to apply chip-and-PIN technology to newly-issued and existing government credit and debit cards, and to deploy EMV-supported payment terminals in federal agencies.
Contactless technology continued its rapid global growth. In 2014, four out of every ten smart payment cards featured the ‘tap and go’ technology, with SPA members shipping a total of over 600 million contactless payment cards in the year.
This figure represents a year on year growth of 35%, with much of the increase driven by Europe and Asia, where contactless cards represented slightly more than 50% of total shipments in 2014. In the US, less than 10% of cards shipped in 2014 featured contactless technology – a figure in line with the maturity of the EMV market.
The data, collated by the SPA – whose seven members represent around 85% percent of the total available market – also highlighted the primacy of the Dynamic Data Authentication (DDA) technology. DDA provides chip-and-PIN cards with high levels of protection against modification of data and card cloning. 70% of cards shipped in 2014 featured this technology – up from 66% in 2013.
Sylvie Gibert, President of the Smart Payment Association: “These preliminary figures underline the crucial role EMV-standard cards and secure infrastructures in the global payments ecosystem – both now and in the future.
“In 2014 we saw banks and retailers respond to consumer demands for faster and more convenient and more secure ways to pay as contactless shipments grew to their highest levels. Crucially, the continued and growing adoption of EMV-stan
Banking & Innovation: How Financial Services Can Embrace the Customer RevolutionComrade
Financial services companies are increasingly seeing opportunities to be at the forefront of innovation. Historically, banks have been slow to translate consumer demands into technologies like paperless statements and mobile check imaging. However, they were quick to implement online banking and, today, customers who bank online are typically more satisfied as well as more cost-effective to maintain. Banks have also responded to the shift in consumer demand for mobile banking on tablets and smartphones. The next challenge facing financial services is how to address the rise of consumer trends evolving mainly outside of the industry. We’re pleased to have partnered with Matchi to publish “Banking & Innovation: How Financial Services Can Embrace the Customer Revolution." This paper focuses on three phenomena that will ultimately impact every bank:
- Crowdsourcing
- Wearable Technology
- The Sharing Economy
We explore the state of each these trends, and how they relate to financial services.
Fintech in insurance. Focus on RoboAdvice - Changing the face of wealth management landscape on back of trend of “self-service”, disintermediation, automation spurred by the internet.
From Wallets to Screens_ The Rise of Digital Payment Apps in Canada.pdfSafeDeposit
Traditional wallets are making way for the convenience and efficiency of Digital Payment Apps in Canada, as consumers increasingly opt for the ease of tapping, swiping, and clicking over traditional cash and card transactions.
Webcast Presentation - What's in your (e) Wallet? Transforming payments and t...GRUC
Payments and transactional services present multiple ‘moments of truth’ for demanding clients who are often interacting with us anytime and anywhere. For financial services organizations, the 24/7 nature of the industry and its intense competition have made innovation and optimization of these capabilities critical. Learn about the experiences of IBM clients in transforming their payments and transactional services with IBM Rational DevOps capabilities.
See how banks, brokerages and insurance firms are aligning the life cycles of legacy back offices with the agile sprints of the mobile payments development shops and value-added technology partners.
Presented by:
Bruce Baron, Financial Services Sector Offerings Leader, IBM
Bruce Baron serves as the Offerings Lead for IBM Rational for the Financial Services Sector. Bruce and his team set the strategy, define our offerings and work to drive a collaborative cross-functional team of sales, marketing, enablement and development in assisting clients with solving business issues by bringing to bear all product segments and IBM brands. Prior to IBM Rational Bruce was a Strategy Consultant to Financial Services clients and has years of client experience as an e-business and six-sigma consultant in Financial Services at GE Capital.
Peter Eeles, Financial Services Sector Industry Lead, IBM Rational Worldwide Tiger Team, IBM
Peter Eeles is Industry Lead for the Financial Services Sector in IBM Rational's Worldwide Tiger Team, where he helps organizations improve their software development and delivery capability. This is often in conjunction with an architecture-centric initiative such as SOA or strategic reuse, where Peter has particular in-depth knowledge. Peter comes from a delivery background and was previously Chief Architect of IBM Rational's Worldwide Solution Delivery organization. He is co-author of "The Process of Software Architecting" (2009), "Building J2EE Applications with the Rational Unified Process" (2002), and "Building Business Objects" (1998).
Early Stage Fintech Investment Thesis (Sept 2016)Earnest Sweat
Here is an example of a personal investment thesis that I created to share with venture capital firms. In this example, I provide my personal perspective on the fintech sector. For details on how I build this thesis check out my blog (https://goo.gl/CU4Qid).
Note: Some of the confidential information has been redacted for privacy.
2nd Place Finalist Consulting Case Competition for ANZ x TBWA x UniMelb Kate Gilchrist
Presentation by Finalists of SAMM's (Student Association of Management and Marketing) Consulting Case Competition with ANZ Banking Corporation and TBWA. Our proposal includes 4 key disruption inspired ideas for ANZ's strategic direction.
Semester 2 (August) 2017 at The University of Melbourne.
The 5 Biggest Financial Services Tech Trends In 2022Bernard Marr
Financial services firms have undergone some tumultuous few years while digitization and the adoption of technology innovations have been accelerated. Here we look at the five biggest tech trends in the financial services sector.
2014 Digital-Inspired Trends in the Financial Services Industry: Banks, Card ...Carmelon Digital Marketing
The financial services industry is utilizing new technologies and channels, in order to become more efficient, more reliant, more convenient and above all – simpler. Among such new channels are internet websites, social media platforms, smartphone / tablet apps and others. Banks, credit card companies and insurance companies are using those digital channels along the entire service chain, including sales & marketing, communications, consumer service and CRM.
The past few months stock markets have seen some unusual phenomena. Stocks at the brink of bankruptcy surged, relatively unknown stocks that have stock acronyms similar to those of large companies were rising. Pandemic buzzword stocks exploded. There is a force that is moving the stock market, it’s not the fed, it’s not the hedge funds. It’s an army of amateur traders using the zero-commission trading app Robinhood disrupting long-standing norms in capital markets.
Debriefing of the Initio's Breakfast club session of June 2019 dedicated to open banking.
3 topics addressed:
Disintermediation: Should Banks Still Be Afraid?
How Customer Centricity Killed your Innovation
The Marketplace: An Unexpected Journe
Breakfast bite @ initio : focus on Blockchain & CryptocurrenciesInitio
Our first Breakfast'Bite has taken place last Friday (June 29th, 2018) in our premises in Luxembourg.
This brand new event was dedicated to Blockchain & Cryptocurrencies and was animated by two external speakers:
Laurent MAROCHINI (Head of Innovation - SGSS)
Olivier HANCE (Attorney & Managing Director - Hance Law)
And our two Initio specialists:
Sami EL BOUAMRI (Senior Consultant & Blockchain Leader)
Diana CUTOLO (Manager & Business Line Manager "Fund & Securities Services" ).
Initio Digital Innovation Digest #9 - Q1 2018Initio
Once per trimester, the Business Line Digital Transformation & Innovation of Initio publish the Digital Digest; a highlight of three recent innovations in financial industry.
The innovations selected are not the most popular and or spectacular but those we esteem to be the more representative of the digital groundwave who deeply transform the European banking and Insurance markets.
Created first for internal training and market watch, the Digital Digest became quickly popular among our clients and we choose now to share it with a larger audience.
Regularly we also producing on-demand Digests to support innovation workshops or thematic studies for the trade press.
AML is pushing businesses to strategically calibrate their internal fraud detection systems between improving customers experience and increasing inconveniences.
Companies need to increase their understanding of the emerging payment technologies to better adapt their business to it.
Cryptocurrency trend is putting regulators and financial institutions under pressure.
Blockchain technology can increase transparency in financial transaction by the mean of a public distributed ledger.
MiFID aims to bring back trust and increase transparency in the financial markets.
MiFID is moving certain transaction types from OTC (Over-the-Counter) market to Exchanges.
Estimated costs of USD 2.1 bn to comply with MiFID regulation (Source: MARKIT).
Pre/Post trade transparency & standardized OTC rules can be achieved by the mean of Blockchain technology.
Bank of Ireland came out with a PoC (Proof-of-Concept) to trace customer’s transactions through a one customer view.
GDPR is moving the private data ownership from Businesses to EU residents.
GDPR is pushing businesses to re-imagine their data management systems in order to take into account the new set of rights.
GDPR costs of non-compliance are high – 4% of the global turnover or up to EUR 20 million
Off-chain database combined with a Public Blockchain can automate data management & quality systems, decrease costs of compliance, increase data flow transparency and more …
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
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Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
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2. CUSTOMER
EXPERIENCE
SUMMARY
This quarterly-produced document is an illustrated condensed of few but most relevant and inspirational trends or innovations in Finance / Banking
/ Insurances.
It was created for internal knowledge sharing purposes and to promote the digital culture among consultants and business managers.
[Payment] Biometric contactless payment card Italy
ECOSYSTEMS [Ecosystems] Beyond Banking & Insurance Belgium / Worldwide
[Payment] “Turn off” certain spending United Kingdom
CUSTOMER
CENTRICITY
4. Ecosystems: ground Wave is coming
In Short
It a recurring topic in the digital innovation digest: bank and insurances are
breaking the silos and start to build ecosystems and added value services with
external partners.
It’s already fairly common for Bank and insurers to collaborate together and to
propose “hybrid” offer when it’s about merging Life insurance products and
financial guidance services like estate planning and asset management, but since
few months, ecosystems are emerging and fast growing in two promising
domains: Payments and Mobility services.
ECOSYSTEM
A system involving the interactions between
a community of living organisms in a particular
area and its nonliving environment
An economic system involving the interactions
between a community of companies in their
core business and non-core business
environment.
The main interest (and the primary danger for incumbents) of these
ecosystems focused on Mobility and Payments: They are easily
accessible to new entrants and / or to actors coming from outside the
banking and insurance sectors.
5. Ecosystems: ground Wave is coming
Pop Up by Belfius: a marketplace of service
inside the banking app like:
“Votre plein sans carte” : filling up the gas
tank without card or cash.
1. Select a gas station (Lukoil) directly
within the Belfius app.
Example
Pop Up by Belfius
More services will be added in 2019 and an API for developers is
already available.2. On the spot, select the pump number (still in the app)
3. Fill in the tank
4. Once it’s done, details of the purchase are displayed directly in the app (and
the payment is automatically initiated)
6. Ecosystems: ground Wave is coming
In KBC app you can already:
• Pay you parking (park meter) directly from the app.
• Consult your “Titre Services” balance and transaction history
• Buy ticket ride from De Lijn or SNCB/NMBS.
Example
Pay your parking with KBC
Example
ING +Deals
ING clients can already go to Total station for gas, buy online with Coolblue or
book a flight with Brussels Airlines or an hotel with Booking directly from their
banking app.
50 K ticket sold (Q4.2018)
70 K parking session paid (S2.2018)
7. Ecosystems: ground Wave is coming
Lydia is a French mobile payment solution (could be compared with Payconiq or Paypal by
example). Lydia is available for P2P and commercial payments.
Banque Casino, is a full licensed bank owned by Groupe Casino (Retail) and CIC-Credit
Mutuel.
Lydia’s users can request a personal loans from 100 to 1.000 € (max 90 days) directly in
Lydia’s mobile app.
No additional KYC process requested, clients authentication is provided by Lydia and if the
loan is granted, funds are immediately credited on Lydia payment account.
Example
Instant consumer loans with Lydia & Banque Casino
Lydia brings his customer database, the interface and the instantaneity,
Banque Casino endorse scoring, supports credit risk and funds management.
In this scheme, Lydia is paid by Banque Casino (retro commission)
8. Ecosystems: ground Wave is coming
Insurance is also on the move
Even if insurers can’t rely on mobile app consulted daily, they are also developing ecosystems and added value services beyond their traditional
range of core business services.
9. Ecosystems: ground Wave is coming
Vitality is one of the most successful health coaching program. Created by the South African group Discovery Limited, the program is available in
several countries (Belgium, France, UK, USA, China…) where he could be subscribed directly (B2C) or via Health Insurance Policy (B2B2C).
Vitality health coaching is providing training programs, health monitoring services (thru connected watch) and rewards or discounted price at
commercial partners (Amazon, fitness centers, Sport Shop, Spa etc.).
December 2018
Example
Vitality Health coaching program
10. Ecosystems: ground Wave is coming
Analysis
Boosted by PSD II and open data trends, the “Beyond Banking” (or Beyond Insurance) concepts will have significant impacts on financial
industries.
Ecosystems and added value services are powerful opportunities to foster loyalty, attract new customers and reduce price sensitivity. They are
also drivers to develop new business models and sources of revenues.
But they induces a sharing of customers data and a partial loose of control on customer experience for less digital-efficient services providers.
More than providing good products or to master “pipes” , the key to lead an ecosystem is to own the gateway. And to own and hold the
gateway it is mandatory to succeed to provide constantly good customer experience.
With their mobile app used daily, Bankers are in first position to keep control on customer’s relationship. Especially when it’s about payment
services, a domain where they have strong history and relevant security standards. Competition with GAFA’s and newcomers will be tough but
incumbents are learning fast and they have financial means to react strong.
For Insurers the picture is gloomier. Often easier to underwrite, insurance contract are also easy to forget (When nothing bad happen).
Without daily interaction it’s hard to maintain customer engagement and to stay in their top of mind.
11. Ecosystems: ground Wave is coming
Customer Loyalty
(Churn prevention, customer
engagement and support,
then brand advocacy)
Customer Acquisition
(Unbanked & uninsured
customers, millennials, tech-
savvy and trendsetters )
Reduced price sensitivity
(When added value services
are integrated in a global
[Premium] package).
Convenience
“Consumers buy with their
foot”: When you make things
easier for people they will be
ready to give you their money
(and their data)
Revenue generation
(cross-selling and upselling,
revenue per customer growth)
Data Acquisition
(consumers insights, next best
action, predictive marketing)
First Wave effect Second Wave effect Third Wave effect
Ecosystem
Epicenter
Brand
Awareness
Raise
interest
Touchpoints
13. Biometric Contactless payment card
In Short
Intesa Sanpaolo, the number one banking group in italy, releases the first
biometric contact less Mastercard in Europe.
Consumers may simply tap their card to any POS terminal to pay and authorize
the transaction with their fingerprint. In addition, the card works without a
battery as it’s powered by the terminal which means that there is no limit on the
number of transactions.
The card works with existing card terminal infrastructure, so merchants can easily
maximize the shopping experience delivered to their customers without the need
to upgrade their current hardware or software. For issuers, the technology helps
detect and prevent fraud, increase approval rates, reduce operational costs and
foster customer loyalty.
Intesa Sanpaolo’s solution includes secure on-the-spot fingerprint enrollment at
selected locations and in the future customers could even enroll for the service at
home. To ensure the right to privacy, biometric data is stored on the card itself,
not the bank’s servers. Protection is further enhanced by the fact that personal
data is encrypted and never leaves the card.
Built-in fingerprint sensor eliminates the need for PIN or
signature
Unique battery-less card is powered via existing PoS
terminals so no need to be recharged
Retro compatibility with existing PoS terminals network is
guaranteed.
In branch, on PoS or at home fingerprint enrollment.
Multilayers security.
14. Biometric Contactless payment card
Analysis
• Great care given to customer adoption factors:
• Fingerprint enrollment at home, in branch or in PoS
• Full retro compatibility with existing systems
• Technical constrains (battery) eliminated
• Beyond the hype: what the real added value for customers ?
• The true added value relies in contactless.
Fingerprint is more a gadget.
• At a time when NFC smartphone and mobile payment systems
are everyday more frequent, such high tech card may appear
already outdated.
• Illustrative of this is the Swedish case: Contactless card
penetration is one of the lowest of Europe while the country is
considered to be the most cashless society in the world.
Swedes have switched directly from traditional cards to mobile
payment applications like Swish (which is used by more than
one inhabitant in two)
Since 2018, more than half of card payments in Europe
(Top 15 countries) are contactless.
Over a two year horizon, all point-of-sale payment
terminals should be contactless compatible in Europe.
Contactless payments leader is Poland with more than
80% of penetration for contactless.
To the other end of the spectrum: Nordic countries, which
is surprising as those countries are almost cash-less.
Source: National Banks and Local Card Associations, Datamonitor,
Euromonitor, and First Annapolis Consulting estimates.
16. “turn off’ certain spending
In Short
In December 2018, Barclays becomes first UK high street bank to enable
customers to stop transactions at chosen retailers to give vulnerable
customers greater control over their money.
A simple button within the Barclays mobile banking app now allows the
customer to choose which types of retailers they are able to spend with,
meaning any attempted payments that fall within the ‘turned off’
category will be automatically declined.
If it is very easy to “turn off” certain spending, it is also easy to turn
them “on” again. But according to the Money and Mental Health Policy
Institute any sticking point in the buying process may be helpful for
person who are trying to resist to purchase (or gambling) addiction.
If Barclays on the first high street bank to propose such feature,
Neo Banks like Monzo and Starling are doing it since several
month now.
17. KEY NUMBERS
About Initio
> 750 consultants, 95% employees
More than 120 Digital Consultants
52 % women / 48% men
Turnover 2017: >95m €
Large team in Digital Strategy & Digital Marketing
International and multi-industry experience
Business/Process analysts & Project managers with Digital
experience
* Ranked in the Top greatest places to work for
Initio is the international brand of the Square group*, an
international consulting firm in strategy, organizational and
operational consulting.
18. Luxembourg
153-155 rue du Kiem - Entrée D
8030, Strassen
Luxembourg
+352 277 239
luxembourg@initio.eu
Brussels
Boulevard Brand Whitlock, 60
Brussels, 1200
Belgium
+32 (0)2 669 77 44
brussels@initio.eu