This document provides guidance on contract management. It discusses the benefits of effective contract management for both buyers and suppliers, including ensuring service users receive high quality service. Contract management has three elements: service delivery management, relationship management, and contract administration. Service delivery management focuses on delivering the specified service to the required standard and quality. Relationship management keeps the relationship open, constructive and problem-focused. Contract administration governs the formal aspects of the contract including documentation and changes. The document advises addressing the service specification in tenders, not starting delivery until the signed contract clarifies all aspects, appointing contract managers, using contract management meetings, and maintaining thorough documentation. Effective contract management can lead to contract extensions and improved trust and reputation.