The project report authored by Sanjay Krishna Barik focuses on consumer awareness and the Consumer Protection Act of 1986, examining consumer exploitation methods and recommending consumer vigilance in checking product quality. The report includes a survey analyzing consumer behaviors regarding product purchases, with findings showing a significant reliance on expiry dates and promotional offers, yet a lack of awareness regarding product weights and certifications. Ultimately, it highlights the importance of consumer rights and responsibilities in making informed decisions.

1. PROJECT REPORT
ON
CompiledBy: --
Name: - Sanjay Krishna Barik
Registration No: -
School: - National HighSchool Boy’s
Class:-XII E Roll: - 24

2. ACKNOWLEDGEMENT
I am highly indebted to the teacher in
Charge Mr Sunil Panday for his guidance
and constant supervision as well as for
providing necessary information regarding
the project & also for his support in
completing the project.

3. CONTENTS
SERIAL NO. PARTICULARS PAGE NO.
1 INTRODUCTION 1-2
2 SPREADSHEET 3
3 SUMMARISED PRESENTATION
4 QUESTIONNAIRES
5 ANALYSIS
6 DUTIFUL CONSUMER
7 RECOMMENDATION

4. INTRODUCTION
Consumer Protection Act (1986)
The consumer protection act was passed by the Parliament in
1986.The act came into force on 15th April, 1987.In 1993, the act
was amended for the first time. Thereafter, it was further amended
in 2003. This Act extends to the whole of India except to the state of
Jammu and Kashmir.
‘Consumer protection’ refers to protect the consumers against unfair trade practices
such as adulteration of consumer-goods, misleading advertisement, under-weight,
over changing etc. of the manufacturers and sellers.
Consumer is the user of goods & services who pays for the goods &
services which he uses and is entitled to expect the quality and
nature of goods & services promised to him by the seller.
Manufacturers owe a duty to the ultimate consumer taking care in
making their goals where there is no likelihood of their being
examined before they reach the ultimate consumer. In today’s mass
production economy there is a little contact between seller &
consumer in a difficult positions with very few avenues for
redressal. The intense competition satisfaction and hence by and
large the principles of “Consumer is King” is now expected- a
transition from the principles of ‘eaveate emptor’ to ‘caveate
vinditor’.

5. How is consumer exploited?
There are many ways by which consumers are exploited. A few of them are:
1. Selling at higher prices -- The price charged for the product will not be
proportionate to the quality;
2. Product risk -- Drugs that are hazardous, banned or beyond expiry date, electrical
appliances with inadequate safety precautions, etc.
3. Adulteration -- This is very common in food items and could prove to be highly
injurious to one's health.
4. Sub-standard Products -- Items whose quality is far below the required standard.
5. False Claims -- Manufacturers make false representations about their products in
the media with a view to mislead the consumers.
6. Warranty/Annual Maintenance Contract --In many cases, though the product will
have a warranty or will be under annual maintenance contract (AMC),when a
problem arises, the consumer is told that certain parts will not be covered and they
will have to pay.
The Consumer Protection Act, 1986, is definitely a blessing for consumers wronged
by manufacturers or dealers. Numerous complaints about defective goods have been
heard by consumer fora over the years. Though recourse is available to consumers
through this benign legislation, manufacturers and dealers should realise their
responsibility towards society and ensure that quality goods are produced.

6. SPREADSHEET
Name Age Gender Product Name
Gaurav Mondal 18 Male Liptontea
JeetKayal 19 Male Pearssoap
Ritwick Biswas 18 Male Axe deodorant
Atanu Bose 34 Male RedLabel Tea
Biswas Das 32 Male AlivaBiscuits
Sahil Bagree 17 Male Rexonasoap
Sukriti Santra 28 Female Dermi cool talcum
AbhisekhDas 22 Male Colgate Toothpaste
Tilak Agarwal 52 Male Parachute oil
Partho Bose 57 Male Dabour amlaoil
Ashar Imam 18 Male Amul Yogurt
VeronicaRoy 20 Female Fair & Lovely
AniketDas 25 Male Jubliee pulses
Prashant Singh 21 Male Maggie
Srijit Dutta 42 Male Maggie
Arpita Prasad 24 Female Pepsodenttoothpaste
Karnika Choraria 20 Female Vaseline
Diya Bhattacharya 28 Female ClinicPlusshampoo
Gopal Das 24 Male Amul Cheese
Ujjal Nag 59 Male Maggie
MonojitRoy 62 Male Maggie
Makar Basu 57 Male Maggie
Arun Agarwal 38 Male Maggie
Putul Begum 41 Female Dove Soap
ArijitSingh 37 Male Maggie
Nayan Ghosh 46 Male Maggie
Akanksha Bhan 18 Female Tresemme Shampoo
Vanshika Sawhney 18 Female Liril 2000 soap
Panchu Kayal 75 Male Domex disinfectant
Tapan Das 47 Male Liril 2000 soap
Pooja Bhattacharya 56 Female Lux soap
Padma Joshi 68 Female Lifebuoysoap
Pankaj Goenka 45 Male ModernBread
Rajan Khandelwal 68 Male Knorr soup
Rajesh Baid 89 Male AnnapurnaAtta
SureshJindal 87 Male AnnapurnaSalt
Uma Kakarania 97 Female Wheel Detergent
VinodAnchalia 94 Male Bru Coffee
Indra Gupta 93 Male RinDetergent

7. 20%
37%
17%
26%
AGE GROUP
15-19 20-40 40-60 60-100
SUMMARISED PRESENTATION
MALE
70%
FEMALE
30%
GENDER

8. QUESTIONNAIRE
Questions
Gaurav
Mondal
Jeet
Kayal
Ritwick
Biswas
Atanu
Bose
Biswas
Das
Sahil
Bagree
Sukriti
Santra
Abhisekh
Das
Tilak
Agarw
al
Do youcheck MRP before buying
Goods? Yes No No Yes Yes Yes Yes No Yes
Do youask for a Bill whenever
youpurchase anything? No No No No Yes No Yes Yes Yes
Do youexamine the expiredate
before buying? Yes Yes Yes Yes Yes Yes Yes Yes Yes
Have you evercrosscheckedthe
weightsof products? No No No Yes No No No No No
Generallydoyoubelieve
everythingyoureadonlabel? No No Yes No Yes Yes No Yes No
What was the response toyour
complaint? Yes Yes Yes Yes Yes Yes No No No
Was your complainttothe
supplier/shopkeeperattainedby
himto your satisfaction? Yes Yes Yes Yes Yes Yes No No No
Are you attractedby the
promotional offerlike freebuy
one get one free offer? Yes Yes No Yes Yes Yes Yes No Yes
Do the childreninfluence the
purchase of the particular
product? Yes Yes Yes Yes Yes Yes Yes Yes Yes
Are you satisfiedwiththe quality
of the product? Yes Yes Yes Yes Yes Yes Yes Yes Yes
Have you everthoughtof joining
of consumerclubforfightfor
your right? No No No No No No No No No
Are you attractedby the tactics
store use to influence yourbuying
habits? Yes No Yes Yes No No Yes No Yes
Do youbuy the product whichare
sponsored bythe celebrities? No Yes Partially Partially No No No No No
Do youcheck that whetherthe
productis certificatedornot? No No No No No No No No No
Do youlookfor any company
name on the product Yes Yes Yes Yes No No Yes Yes Yes
Do youread the nutritional label
on the product Yes Yes Yes Yes Yes Yes Yes Yes Yes
Do youbuy telebrandproduct? No No No No No No No No No
Do youcompare the price of food
youbuy at otherstore Yes Partially Partially No No No Partially No Yes
Do youfindthe product costly? No No No No Partially Partially Partially Partially
Partiall
y
Have you evercharged MRP
more? No No No No No No No No No

9. Questions
Partho
Bose
Ashar
Imam
Veronica
Roy
Aniket
Das
Prashant
Singh
Srijit
Dutta
Arpita
Prasad
Karnika
Choraria
Diya
Bhattacharya
Do youcheck MRP before
buyingGoods? Yes Yes Yes Yes Yes Yes Yes Yes Yes
Do youask for a Bill
wheneveryoupurchase
anything? Yes Yes Partially Partially Yes Partially Yes Yes Yes
Do youexamine the expire
date before buying? Yes Partially Yes Yes Yes Yes Yes Yes Yes
Have you evercrosschecked
the weightsof products? No No No Yes No Partially No No No
Generallydoyoubelieve
everythingyoureadonlabel No Partially Yes No Yes Yes Partially Yes Partially
What was the response to
your complaint? Yes Yes Yes Yes Partially No No No No
Was your complainttothe
supplier/shopkeeper
attainedbyhimto your
satisfaction? Yes Yes Yes Yes Partially No No No No
Are you attractedby the
promotional offerlike free
buyone get one free offer? Yes Yes No Yes Yes Yes Partially No Yes
Do the childreninfluence the
purchase of the particular
product? Yes Partially Yes Yes Partially Yes Yes Partially Yes
Are you satisfiedwiththe
qualityof the product? Yes Yes Yes Yes Partially Yes Yes Yes Yes
Have you everthoughtof
joiningof consumerclubfor
fightforyour right? No No No No No No No No No
Are you attractedby the
tactics store use to influence
your buyinghabits’? Yes No Yes Yes Partially No Yes Partially Yes
Do youbuy the product
whichare sponsoredbythe
celebrities? No Yes Partially Partially No No Partially No No
Do youcheck that whether
the product iscertificatedor
not? No No Partially No No Partially No Yes Partially
Do youlookfor any company
name on the product Yes No Yes No No No Yes Yes No
Do youread the nutritional
label onthe product Partially Yes Yes Yes Yes Yes Yes Partially Yes
Do youbuy telebrand
product? No No No No No No No No No
Do youcompare the price of
foodyoubuy at otherstore Partially Partially Partially Partially Partially Partially Partially No Yes
Do youfindthe product
costly? No No No No Partially Partially Partially Partially Partially
Have you evercharged MRP
more? No No No No No No No No No

10. Questions Gopal Das Ujjal Nag Monojit Roy Makar Basu Arun Agarwal Putul Begam
Do youcheck MRP before
buyingGoods? Partially Yes Yes Partially Yes Yes
Do youask for a Bill whenever
youpurchase anything? Yes Partially No No No Partially
Do youexamine the expire
date before buying? Partially Partially Yes Yes Yes Yes
Have you evercrosschecked
the weightsof products? No No Partially Yes No No
Generallydoyoubelieve
everythingyoureadonlabel No Partially No Yes Yes Yes
What was the response toyour
complaint? Yes Yes Yes Yes Partially No
Was your complainttothe
supplier/shopkeeperattained
by himto yoursatisfaction? Yes Yes Yes Yes Partially No
Are you attractedby the
promotional offerlike freebuy
one get one free offer? Yes Yes No Yes Yes Yes
Do the childreninfluence the
purchase of the particular
product? Yes Partially Yes Yes Partially Yes
Are you satisfiedwith the
qualityof the product? Yes Yes Yes Yes Partially Yes
Have you everthoughtof
joiningof consumerclubfor
fightforyour right? No No No No No No
Are you attractedby the tactics
store use to influence your
buyinghabits’? Yes No Yes Yes Partially No
Do youbuy the product which
are sponsoredbythe
celebrities? No Yes Partially Partially No No
Do youcheck that whetherthe
productis certificatedornot? No No Partially No No Partially
Do youlookfor any company
name on the product? Yes No Yes No No No
Do youread the nutritional
label onthe product? Partially Yes Yes Yes Yes Yes
Do youbuy telebrandproduct? No No No No No No
Do youcompare the price of
foodyoubuy at otherstore No No Partially No No Yes
Do youfindthe product costly? No No No Partially No Yes
Have you evercharged MRP
more? No No No No No No

11. ANALYSIS
According to the survey taken on the topic “CONSUMER
AWARENESS” the following analysis is taken.
Q.1 Do you check MRP before buying Goods?
Interpretation:-According to the Graph Shown Above, the
Survey Shows 75% People Said Yes, 13% People Said No
And 8% Said Partially.
Q.2 Do you ask for a Bill whenever you purchase anything?
Interpretation:-According to the Graph Shown Above, the
Survey Shows 58% People Said Yes, 21% People Said No
And 21% Said Partially.
79%
13%
8%
Yes
No
Partially
58%
21%
21%
Yes
No
Partially

12. Q.3 Do you examine the expire date before buying?
Interpretation:-According to the Graph Shown Above, the
Survey Shows 75% People Said Yes, 13% People Said No
And 8% Said Partially.
Q.4 Have you ever cross checked the weights of products?
Interpretation:-According to the Graph Shown Above, the
Survey Shows 12% People Said Yes, 76% People Said No
And 12% Said Partially.
79%
13%
8%
Yes
No
Partially
12%
76%
12%
Yes
No
Partially

13. Q.5 Generally do you believe everything you read on label?
Interpretation:-According to the Graph Shown Above, the
Survey Shows 50% People Said Yes, 41% People Said No
And 9% Said Partially.
Q.6 What was the response to your complaint?
Interpretation:-According to the Graph Shown Above, the
Survey Shows 54% People Said Yes, 31% People Said No
And 15% Said Partially.
50%
41%
9%
Yes
No
Partially
54%
31%
15%
Yes
No
Partially

14. Q.7 Was your complaint to the supplier/shopkeeper attained by him to your satisfaction?
Interpretation:-According to the Graph Shown Above, the
Survey Shows 59% People Said Yes, 33% People Said No
And 8% Said Partially.
Q.8 Are you attracted by the promotional offer like free buy one get one free offer?
Interpretation:-According to the Graph Shown Above, the
Survey Shows 72% People Said Yes, 20% People Said No
And 8% Said Partially.
59%
33%
8%
Yes
No
Partially
72%
20%
8%
Yes
No
Partially

15. Q.9 Do the children influence the purchase of the particular product?
Interpretation:-According to the Graph Shown Above, the
Survey Shows 90% People Said Yes, 0% People Said No And
10% Said Partially.
Q.10 Are you satisfied with the quality of the product?
Interpretation:-According to the Graph Shown Above, the
Survey Shows 81% People Said Yes, 0% People Said No And
19% Said Partially.
90%
0%10%
Yes
No
Partially
81%
0%
19%
Yes
No
Partially

16. Q.11 Have you ever thought of joining of consumer club for fight for your right?
Interpretation:-According to the Graph Shown Above, the
Survey Shows 0% People Said Yes, 100% People Said No
And 10% Said Partially.
Q.12 Are you attracted by the tactics store use to influence your buying habits’?
Interpretation:-According to the Graph Shown Above, the
Survey Shows 56% People Said Yes, 54% People Said No
And 9% Said Partially.
100%
Yes
No
Partially
56%
35%
9%
Yes
No
Partially

17. Q.13 Do you buy the product which are sponsored by the celebrities?
Interpretation:-According to the Graph Shown Above, the
Survey Shows 10% People Said Yes, 74% People Said No
And 16% Said Partially.
Q.14 Do you check that whether the product is certificated or not?
Interpretation:-According to the Graph Shown Above, the
Survey Shows 4% People Said Yes, 69% People Said No And
27% Said Partially.
10%
74%
16%
Yes
No
Partially
4%
69%
27%
Yes
No
Partially

18. Q.15 Do you look for any company name on the product?
Interpretation:-According to the Graph Shown Above, the
Survey Shows 54% People Said Yes, 46% People Said No
And 0% Said Partially.
Q.16 Do you read the nutritional label on the product?
Interpretation:-According to the Graph Shown Above, the
Survey Shows 87% People Said Yes, 0% People Said No And
13% Said Partially.
54%
46%
0%
Yes
No
Partially
87%
0%
13%
Yes
No
Partially

19. Q.17 Do you buy telebrand product?
Interpretation:-According to the Graph Shown Above, the
Survey Shows 0% People Said Yes, 100% People Said No
And 0% Said Partially.
Q.18 Do you compare the price of food you buy at other store?
Interpretation:-According to the Graph Shown Above, the
Survey Shows 17% People Said Yes, 37% People Said No
And 46% Said Partially.
100%
Yes
No
Partially
17%
37%
46%
Yes
No
Partially

20. Q.19 Do you find the product costly?
Interpretation:-According to the Graph Shown Above, the
Survey Shows 4% People Said Yes, 50% People Said No And
246% Said Partially.
Q.20 Have you ever charged MRP more?
Interpretation:-According to the Graph Shown Above, the
Survey Shows 0% People Said Yes, 100% People Said No
And 0% Said Partially.
4%
50%
46%
Yes
No
Partially
100%
Yes
No
Partially

21. Dutiful consumer
The three R’s of a Dutiful Consumer are:
I. Reduce: Consumeonly what you need, if possible
reduce consumptionof water, electricity, fuel and
other non-renewable.
II. Reuse: If a product can serve you for a longer period,
use it instead of buying a new one.
III. Recycle: Don’t litter the environment please recycle
degradable or recyclable materials through scrapdealers

22. RECOMMENDATIONS
According to the survey conducted I found that almost every
consumer first check the expiry date on the food items and
medicines when they buy different products. Therefore, it
should not only be mandatory to the food items and
medicines but also to the cosmetics bought and other
different items.
Most of the People do not cross check the weights of the
products mentioned on the items. Thus it is recommended
that people should check the weight and then purchase the
item.
So, to conclude I feel that a consumer have several rights and
duties and carry authority to complain whatever is going
wrong.