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1. CONSUMERISM
CONCEPT
CONSUMER RIGHTS
KHYATI MAKWANA-220613101262
HINAL SUTHAR-220613101294
AKSHITA PARIKH-220613101329

2. 2
Context
 WHO IS CONSUMER
 DUTIES OF CONSUMER
 HOW CONSUMERS ARE EXPLOITED
 CONSUMER PROTECTION ACT,1986
 IMPORTANT DAYS
 Consumers Rights
 MORE TO KNOW
 WHERE SHOULD CONSUMER GO TO GET JUSTICE

3. WHO IS CONSUMER
Presentation title 3
A person who has indicated his or her
willingness to obtain goods and/or services
from a supplier with the intention of paying for
them.
Someone who has purchased goods and/or
services for personal consumption
 A person or group of people, such as
a household, who are the final users of
products or services. The consumer's use is
final in the sense that the product is usually not
improved by the use.

4. Duties Of Consumers
 Buying quality products at reasonable price.
 To check the weights and measures before making
purchases
 Reading the label carefully.
 To procure the bill, cash received warranty, etc.
 Shopping carefully and wisely
 Understanding the terms of the sale
 Reading and following instructions
 Getting guarantees in writing
 Saving receipts
 Asking questions at point of sale
 Keeping informed about new products

5. 5
How
Consumers
are exploited
Due to the expansion of business
activities in an economy, we have a
variety of goods available in the
market. The demand for goods and
services is influenced by the
advertisements in television,
newspaper and magazines. The
companies spend a considerable
amount on a advertisements alone
attract consumers and feed
information that they want us to
know, but not the information that
we as consumers want. When we, as
consumer, do not have sufficient
information about the products, we
normally get exploited and are

6. 1) Underweight and Under-measurements : The goods being sold in the market are
sometimes not measured or weighed correctly
2) Sub-standard Quality : The goods sold are sometimes of sub-standard quality.
Selling of medicine beyond their expiry dates is generally the grievances of consumers.
3) High Prices : Very often the traders charge a higher price than the prescribed retail
price
4) Duplicate Articles : In the name of genuine parts or goods, fake or duplicate items
are being sold to the consumers.
5) Artificial Scarcity : In order to amass illegitimate profit, businessman create artificial
scarcity by hoarding. They sell it later at a higher price.
6) False or Incomplete Information : Sellers easily mislead consumers by giving
wrong information about the product, its price, quality, reliability, life cycle, expiry date
and durabili

7. 7
CONSUMER PROTECTION ACT,1986
Consumer Protection Act, 1986, popularly known as COPRA, is an Act of the Parliament of India enacted in
1986 to protect interests of consumers in India. It makes provision for the establishment of consumer councils
and other authorities for the settlement of consumers' disputes and for matters connected therewith. This Act
was enacted in 1986 with the objective of providing better protection of consumer’s interest. Effective
safeguards are provided to the consumer, against various types of exploitations and unfair dealings, relying
mainly on compensatory rather than a disciplinary or preventive approach under the Act. It applies to all goods
and services unless specifically exempted, which covers the private, public and cooperative sectors. It also
provides speedy and inexpensive. The rights under the Act flow from the rights enshrined in Articles 14 to 19 of
the Constitution of India. The Right to Information Act (RTI), which has opened up governance processes of
our country to the common public, also has far-reaching implications for consumer protection. The Consumer
Protection Act, 1986 is the most important legislation enacted to provide for effective safeguards to consumers
against various types of exploitations and unfair dealings, relying on mainly compensatory rather than a punitive
or preventive approach. The Act has set up a three-tier quasi-judicial consumer disputes redressal machinery at
the National, State and District levels, for expeditious and inexpensive settlement of consumer disputes.

8. 8
Important
Days
NATIONAL CONUMER RIGHT DAY - National
Consumers Right Day was observed across India on 24
December 2013. The day is being observed on 24
December, since the Consumer Protection Act, 1986 was
enacted on this day in 1986.
WORLD CONSUMER RIGHT DAY - Every year
15th March is observed as "World Consumer Rights
Day". It commemorates a historic declaration (1962)
by former US President John F. Kennedy of four basic
consumer rights. World Consumer Rights Day is an
annual occasion for celebration and solidarity within
the international consumer movement. Participants
observe the day by promoting the basic rights of all
consumers, demanding that those rights are respected
and protected, and protesting about the market abuses
and social injustices which undermine them.

9. 9

10. 10
Right to be Heard
Right to be heard means that consumer's interests will
receive due consideration at appropriate forums. It also
includes right to be represented in various forums formed
to consider the consumer's welfare. The consumers should
form non-political and non-commercial consumer
organizations which can be given representation in various
committees formed by the Government and other bodies
in matters relating to consumers.

11. 11
Right to Information
The conumer has the right to be informed about the
quality, quantity, potency, purity, standard and price of
goods so as to protect the consumer against unfair
trade practices. Consumer should insist on getting all
the information about the product or service before
making a choice or a decision. Consumer can then
complain and ask for compensation or replacement if
the product proves to be defective in any manner. This
enables the consumer to act wisely and responsibly
and also enable him to desist from falling prey to high
pressure selling techniques.

12. 12
Right to Choose
The consumer has right to be assured, wherever possible of access
to variety of goods and services at competitive price. In case of
monopolies, it means right to be assured of satisfactory quality and
service at a fair price. It also includes right to basic goods and
services. This is because unrestricted right of the minority to
choose can mean a denial for the majority of its fair share. This
right can be better exercised in a competitive market where a
variety of goods are available at competitive prices. Any consumer
who recieves a service in whatever capacity, regardless of age,
gender and nature of service, has the right to choose whether to
continue to recieve the service.

13. 13
Right to Safety
The conumers have the right to be protected against the
marketing of goods and services, which are hazardous to life and
property. Producers need to strictly follow the required safety
rules and regulations. There are many goods and services that we
puchase that require special attention to safety. For example,
pressure cookers have a safety valve whih , if it is defective, can
cause a serious accident. The manufacturers of the safety valve
have to ensure high quality. The purchased goods and services
availed of should not only meet their immediate needs, but also
fulfill long term interests. Before purchasing, consumers should
insist on the quality of the products as well as on the guarantee
of the products and services. They should preferably purchase
quality marked products such as ISI, AGMARK, etc.

14. 14
Right to Seek Redressal
Consumers have the right to seek redressal against unfair
trade practices or unscrupulous exploitation. It also
includes right to fair settlement of the genuine grievances
of the consumer. Consumers must make complaint for
their genuine grievances. Many a times their complaint may
be of small value but its impact on the society as a whole
may be very large. They can also take the help of consumer
organizations in seeking redressal of their grievances. A
consumer can claim compensation for damage caused by
any product or service. He/She can file a case in the
consumer court against the shopkeeper or manufacturer.

15. 15
Right to Consumer Education
The right to acquire the knowledge and skill to be
an informed consumer throughout life. Ignorance
of consumers, particularly of rural consumers, is
mainly responsible for their exploitation. They
should know their rights and must exercise them.
The government or other organisation should
make attempts to educate citizens about various
aspects of consumer welfare.Only then real
consumer protection can be achieved with success.
.

16. 16
Right to Information
The conumer has the right to be informed about the
quality, quantity, potency, purity, standard and price of
goods so as to protect the consumer against unfair
trade practices. Consumer should insist on getting all
the information about the product or service before
making a choice or a decision. Consumer can then
complain and ask for compensation or replacement if
the product proves to be defective in any manner. This
enables the consumer to act wisely and responsibly
and also enable him to desist from falling prey to high
pressure selling techniques.

17. 17
More to Know
While buying many commodities, on the cover
you might have seen a logo with the letters ISI,
Agmark, Hallmark. These logos and
certifications help consumers get assured of
quality while purchasing the goods and services.
The organisations that monitor and issue these
certificates allow produces to use their logos
provided they follow certain quality standards.

18. WHERE SHOULD CONSUMER
GO TO GET JUSTICE
Consumers have the right to seek redressal against unfair trade practices and
exploitation in the consumer court. If any damage is done to a consumer, he or she has
the right to get compensation depending on the degree of damage. The consumer
movement in India has led to the formation of various organization locally known as
consumers forum or consumers protection council, they guide Consumers on how to
file cases in the consumer court, on many occasions they also represent individual
consumers in the consumer court.

19. WHERE SHOULD CONSUMER GO
TO GET JUSTICE
◦ Under COPRA a three- tier system is set up at the district, state and National level for redressal of consumer
disputes. Various claims are delt with by these courts as given below :
◦ District level : Up to Rs 20 Lakhs.
◦ State level : Between Rs 20 Lakhs and Rs 1 Crore.
◦ National level : Exceeding Rs 1 Crore
◦ If a case is dismissed in district level court, the consumer can appeal in the state and then in the National
level court.

20. Thank you