A conflict arose between a seasoned teacher, Pedro, and a neophyte teacher, Juan, who was known for his achievements in journalism. Juan confronted Pedro after learning that Pedro had been spreading rumors about him. The school head at the time did not intervene to resolve the conflict. After that school year, Pedro was transferred to another school. If managing the situation, the assistant would have mediated a conversation between Pedro and Juan to understand both perspectives, identify what led to their actions, and help them find a mutually agreeable compromise to resolve the conflict peacefully without violence sparking new issues.