Conflict management is the most important skills to resolve any conflict by using management skills. the topic covers meaning, sources and types of conflict

1. CONFLICT
MANAGEMENT
Prepared By:
Mohd. Shahnawaz
(Assistant Professor)
MBA (UGCNET-Management)
MA (UGCNET- Education)
B.Ed.

2. CONFLICT MANAGEMENT
MEANING
 Conflict may be understood as collision
or disagreement.
 It is the struggle between opposing needs,
wishes, ideas, interests or people.

3.  Conflict arises when individuals or groups
encounter goals that both parties cannot
obtain satisfactorily.
 Conflict management is the principle that all
conflicts cannot necessarily be resolved, but
learning how to manage conflicts can decrease
the odds of non-productive escalation.

4.  Conflict management involves acquiring skills
related to conflict resolution, self-awareness
about conflict modes, conflict communication
skills, and establishing a structure for
management of conflict in your environment.

5. SOURCES OF CONFLICT
➢Money
➢Role of responsibility
➢Power struggle
➢Disagreement among partners
➢Jealously and possessiveness

6. TYPES OF CONFLCT
1. INDIVIDUAL
 It may arise within an individual.
 This happens when a person cannot reconcile
amongst his competing goals or when his
behavior is different from what is expected.
 There can be, thus, goal conflict and role
conflict.

7. 2. INTERPERSONAL
 Interpersonal conflict refers to any type of
conflict involving two or more people.
 It occurs at same or different levels.
 It may be vertical or horizontal conflict.

8. 3. INTER-GROUP
 Intergroup conflict refers to disagreements
that exist between two or more groups and
their respective members.

9. PROCESS OF CONFLICT
MANAGEMENT
It has five steps, which are as follows:
1. LATENT STAGE: The conditions for conflict
exist but have not been noticed.
2. PERCEIVED STAGE:The conflict and its
causes are recognized.
3. FELT STAGE: There is no real struggle yet but
tension is building up.

10. 4. MANIFEST STAGE: The parties are engaged
in conflict, and it is apparent to others who are
not involved.
5. CONFLICT AFTERMATH: If the conflict has
been-
➢Suppressed
➢Resolved or
➢Managed

11. THANKYOU