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1. PRESENTATION
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CONFLICT MANAGEMENT AT DIFFERENT LEVEL
Md Mainul Islam Sazib
MBA 078 18644
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2. INTRODUCTION
Conflict is define in many ways.
The Latin word conflictus, a "striking together with force",
implies disagreement, discord, and friction among members of
a group; interaction where words, emotions, and actions "strike
together" to produce disruptive effects.
Conflict is an unavoidable outgrowth of group life, for by
entering into relations with others we must negotiate and
renegotiate our undertakings and our outcomes.
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3. CONFLICT MANAGEMENT
What is conflict Management?
Conflict management is the process of limiting the negative
aspects of conflict while increasing the positive aspects of
conflict. The aim of conflict management is to enhance learning
and group outcomes, including effectiveness or performance in
an organizational setting.
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4. WHAT IS CONFLICT?
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5. What is Conflict?
“Conflict is a relationship
between two or more
parties (individuals or
groups) who have, or
think they have,
incompatible goals and
who act on the basis of
those perceived
incompatibilities”,
Schneider et al, 2016
Schneider et al 2016,
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6. There are four main types of conflict
Interpersonal Conflict Intergroup Conflict
Intrapersonal Conflict Intragroup conflict
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7. Types of conflict
Interpersonal Conflict Intergroup Conflict
Intrapersonal Conflict Intragroup conflict
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This conflict occurs between two or more people in a larger
organization. It can result from different personalities or
differing perspectives on how to accomplish goals.
Interpersonal conflict may even occur without one party
realizing there was ever conflict.

8. Types of conflict
Interpersonal Conflict Intergroup Conflict
Intrapersonal Conflict Intragroup conflict
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This level of conflict occurs between different groups
within a larger organization or those who do not have
the same overarching goals.

9. Types of conflict
Interpersonal Conflict Intergroup Conflict
Intrapersonal Conflict Intragroup conflict
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This level refers to an internal dispute and involves only one
individual. This conflict arises out of your own thoughts,
emotions, ideas, values and predispositions. It can occur when
you are struggling between what you “want to do” and what
you “should do.”

10. Types of conflict
Interpersonal Conflict Intergroup Conflict
Intrapersonal Conflict Intragroup conflict
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intragroup conflict refers to conflict between two or more
members of the same group or team. In recent years, intragroup
conflict has received a large amount of attention in conflict and
group dynamics literature.

11. ... INTERPERSONAL CONFLICT
 Pseudo-Conflict:- This type of conflict happens when people have
misunderstandings with each other. Sometimes two people perceive
their goals as incompatible, but in fact the goals are compatible. That
is known as a pseudo conflict. Pseudo conflict can be easily solved by
clarification of information or meaning.
 Simple Conflict:- This type of conflict occurs when people disagree
about certain issues. This can occur when each of two individuals
knows what each other wants, but neither can achieve their own
goals without preventing the other from achieving theirs.
 Ego Conflict:-This type of conflict is caused when personalities within
a group clash. It is essentially a struggle between two people that is
characterized by name calling and blaming. Ego conflict puts the
other on the defensive and tends to ignore the original issue.
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12. ... INTERGROUP CONFLICT
 An overt expressions of tensions between goals or concerns of one
group or those of another group. There are opposing interests, group
boundaries or group differences involved.
The conflict is directly or indirectly related to culture group identities.
Sources of this type conflict includes: Competing Goals;
■ Competition of Resources
■ Cultural Differences
■ Power Discrepancies
■ Assimilation vs. Preservation of micro-cultural identity.
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13. ... INTRAPERSONAL CONFLICT
- Conflict within the individual-
 Approach conflict: an individual must choose among alternatives,
each of which is expected to have a positive outcome.
 Avoidance conflict: an individual must choose among alternatives,
each of which is expected to have a negative outcome.
 Avoidance conflict: an individual must decide whether to do
something that has both positive and negative outcomes.
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14. ... INTRAGROUP CONFLICT
This type of conflict is conflict between the group members. There are
two types of conflict:
 Relationship conflict
 Relationship conflict exists when there are interpersonal
incompatibilities among group members, which typically includes
tension, animosity, and annoyance among members within a group.
 Task conflict
 Exists when there are disagreements among group members about
the content of the tasks being performed, including differences in
viewpoints, ideas, and opinions.
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15. ... INTRAGROUP CONFLICT
Our natural reactions to conflict are based in our biology: when
confronted with danger, our innate biological response is to either
attack or run away – the famous Fight or Flight syndrome.
 Fight reaction can translate into confronting, arguing, yelling, and
even shoving or hitting.
 Flight reaction causes us to quickly give in to others, leave
uncomfortable situations, or avoid bringing up difficult issues.
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16. THANK YOU
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