The content covers modes of conflict management. It helps the students of Commerce and management to understand and inculcate the skills of conflict management.
3. 1. COMPETING MODES
This is power based modes or style.
One uses it to satisfies their desires.
Standing for your own rights.
4. SKILLS USED IN COMPETING
DEBATING;
INFLUENCE OF POST;
CLEARIFIES YOUR VIEWS;
STANDING FRO YOUR RIGHTS.
5. 2. AVOIDING MODE
Used in weak power situation.
This is when you simply avoid the issue.
This works when the issue is trivial or when you have
no chance of winning.
6. SKILLS USED IN AVOIDING
ABILITY TO HOLD BACK,
LEAVING THE SITUATION; UNRESOLVED;
ABILITY TO PROLONG THE ISSUE;
CALL OF THE TIME.
7. 3. ACCOMODATING MODE
Opposite of competing mode.
It may be at your own expense.
One party sacrifice for the goodwill.
8. SKILLS USED IN ACCOMODATING
SACRIFICE YOUR OWN DESIRES;
ABILITY TO YIELD;
SELFNESSNESS;
FOLLOWING THE ORDER.
9. 4. COMPROMISING MODE
This requires a moderate level of assertiveness and
cooperation.
Both courage and consideration are used when
both parties look for common ground.
10. SKILLS USED IN COMPROMISING
NEGOTIATING;
ASSESSING VALUE;
FINDING MIDDLE GROUMD;
MAKING CONCESSIONS.
11. 5. COLLABORATING MODE
Opposite of avoiding mode.
Working with the other party to satisfies the concern
of both the parties.
12. SKILLS USED IN COLLABORATING
LISTENING TO THE OTHER PARTY CAREFULLY;
FINDING THE CONCERN;
ANALYSIS.
