What is Netiquette? And why is it important for us to know be aware about this term? How does our Self Image matter in Netiquette?

1. Netiquette

2. Netiquette
 Netiquette – the rules of etiquette that apply when communicating over
computer networks, especially on the internet.
 It is the informal code of behaviour on the internet. Of all the activities.
Email is the most popular on internet.
Mitti Limbachiya 06-12-2014

3. Tips on Email etiquette
 In case of instructions…
 Documents & attachments
 Confirmation
 Queries that require a thought
 When it’s not urgent
 When the other person will be available on email
 Incase of multiple receivers
 When written communication is store at proof
 Avoid sending unnecessary email
Mitti Limbachiya 06-12-2014

4. Tips on Email Etiquette
 Avoid the Use urgent/ important too much
 No Poorly written subject lines
 Long and lengthy talk
 Repetition of previous email / communication
 Grammar mistakes
 Long sentences
 Attaching unnecessary files
 Extremely long signatures
 Avoid leaving out the message thread
Mitti Limbachiya 06-12-2014

5. Who to mail
 To Interested parties
 To colleagues to keep them in loop
 To only the person you expect a reply from
 CC: to boss in case he needs to know
 Only those who need to know
 BCC: in case of chain mails and forwards
 BCC: to concerned parties
 Responding to email
 Respond immediately if possible,
 Industry standards are 24 hours utmost 48 hours
 Don’t delay writing emails
Mitti Limbachiya 06-12-2014

6. Signature
 Keep it short
 Simple fonts
 Can have color demarcation
 Designation company name
 Other contact details
 Company mission
 Disclaimer on attachment
Mitti Limbachiya 06-12-2014

7. Before you send…
 Read the mail before you click the send button
 Run a grammatical and spell check
 Ensure the addressed to the right person and is named correctly
 Take care of abbreviations and emotions
 Don’t reply to all without checking the mail
 Don’t request delivery and read receipt unless necessary
Ideal size of the email – good email would have, 1st paragraph, body and
conclusion, email to colleague – 1 paragraph.
Mitti Limbachiya 06-12-2014

8. Sample Mail
Hiiii gd evening sir,
Per ur email, I have send u the first draft of the application. I will send u the left
over assignment by next week. Let me know if any questions.
Regards,
xyz
Mitti Limbachiya 06-12-2014

9. Sample Email
Subject: Application first draft– Memo Question
Dear Ms. xyz,
Per the email received, I have sent you the first draft of the application, do let us
know incase of any questions or confusions. Meanwhile, we shall soon share the
remaining part of the draft.
Sincerely,
Jim
jim@xyx.com
09xxxxxxxx
Mitti Limbachiya 06-12-2014

10. Behavioural

11.  Individuals’ reaction to an environment includes.
1. Self image
2. Attitude
3. Etiquettes and Mannerisms
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12. Attitude
 Readiness of a physce to act or react in a certain way.
 Individual degree of like to dislike for an item
Mitti Limbachiya 06-12-2014

13. Attitude
 The YES and the NO Attitude
 The Optimist and The Pessimist
 The Grateful or the Ungrateful
 The Trusting and the Cynical
 The Tolerant and the intolerant
 The Interested and the indifference
 The Can do and the CANT Do
 The Diligent and the Lazy
 The Loving and the Uncaring
 The Appreciating or the sarcastic
Mitti Limbachiya 06-12-2014

14. Changing attitude
 Attitudes are judgemental in nature
You can’t always change your environment but you can always change your
attitude
Mitti Limbachiya 06-12-2014

15. Image Cycle
What you
think about
yourself
YOU
How you
feel about
yourself –
your
thoughts
How you
act
How others
react to
you
Mitti Limbachiya 06-12-2014

16. Etiquettes and Mannerisms
 Be punctual thank and apologize appropriately
 Speak politely with all
 Respect elderly
 Be considerate
Mitti Limbachiya 06-12-2014

17. Office etiquette
 Dress appropriately
 Correct handshake and Business Card etiquette
 Be friendly with colleagues but know where to draw the lines
 …. Name other office etiquettes.
Mitti Limbachiya 06-12-2014