The next generation of Microsoft Dynamics CRM 2013 is here! You’re invited to see the exciting new features that, now more than ever, enable you to deliver compelling solutions across Sales, Marketing, and Customer Service.
70% of marketers are not confident of their ability to deliver against their multichannel strategy. Are you one of them? Our latest research suggests that marketers are still struggling to react to new channels, devices and data with their current technology capability. View these slides to find out what are the top 5 challenges and how to beat them by integrating your website and marketing automation.
How to Sell Acquia DXP, Marketing Cloud, and Drupal Cloud Acquia
Please join Acquia’s product marketing team as they share with partners how to leverage Acquia’s new packages and services opportunities. Diving deeper into how to position and sell Acquia’s DXP, Marketing Cloud, and Drupal Cloud, you will learn:
How to deliver the pitch for each of the clouds
How an integrated demo tells our story
New opportunities for partners, including new services and product capabilities
Achieving Integrated Digital Marketing with Sitecore & HCLSitecore
In this webinar, we discussed integrating digital marketing components, by firstly advising on how to create a winning strategy and then implement it with the right technology.
Integrated digital marketing needs a strategy & execution model that brings different components together, in order to voice a consistent brand message. As a result, you will be able to invoke a positive consumer emotion that converts to your business goals.
Transforming and enabling a business through digital goes far beyond logos, look & feel, content, mobile enablement and e-mails.
70% of marketers are not confident of their ability to deliver against their multichannel strategy. Are you one of them? Our latest research suggests that marketers are still struggling to react to new channels, devices and data with their current technology capability. View these slides to find out what are the top 5 challenges and how to beat them by integrating your website and marketing automation.
How to Sell Acquia DXP, Marketing Cloud, and Drupal Cloud Acquia
Please join Acquia’s product marketing team as they share with partners how to leverage Acquia’s new packages and services opportunities. Diving deeper into how to position and sell Acquia’s DXP, Marketing Cloud, and Drupal Cloud, you will learn:
How to deliver the pitch for each of the clouds
How an integrated demo tells our story
New opportunities for partners, including new services and product capabilities
Achieving Integrated Digital Marketing with Sitecore & HCLSitecore
In this webinar, we discussed integrating digital marketing components, by firstly advising on how to create a winning strategy and then implement it with the right technology.
Integrated digital marketing needs a strategy & execution model that brings different components together, in order to voice a consistent brand message. As a result, you will be able to invoke a positive consumer emotion that converts to your business goals.
Transforming and enabling a business through digital goes far beyond logos, look & feel, content, mobile enablement and e-mails.
B2B Health Check: 5 Steps to eCommerce Fitness [WEBINAR]Four51, Inc.
Webinar Slides from 2/4/16 webinar
73% of B2B buyers now research at least half of their purchases online. Increasingly, they buy online as well. But too many of the websites of manufacturers, wholesalers and distributors aren’t in shape to make the most of this big opportunity to grow sales.
Today, agility, speed and rich features are what distinguish successful B2B e-commerce sites and empower them to deliver an online experience that mirrors what B2B buyers have come to expect from shopping retail websites.
From data management to streamlining key processes to mobile's role, this webinar will cover the tactics and technology online B2B sellers must prioritize to become best-in-class, driving sales and profits.
Hear from Aberdeen Group's Omer Minkara, Newegg's Ross Higgins, Four51's Chip House and Internet Retailer's Don Davis as we explore exactly what must be done to ensure your site is ready for 2016 and beyond.
Questions? Email marketing@four51.com
Necessity of unified communication is known to everyone. We take pride in introducing a truly omnichannel call center solution - icallify. Use the power of 360-degree communication to grab all business opportunities. iCallify supports voice calling, SMS, chat, email, help desk ticketing solution, WhatsApp, social media and all other major communication channels to let you enjoy competitive advantages.
Learn about different communication technologies and save money by choosing the right service for your business. Let’s understand the difference between UCaaS and CCaaS
Sales, Marketing and Artificial intelligence: Science Fiction or Reality?SAP Customer Experience
Live from Sales 3.0 Conference, the Sales and Marketing event of 2017! Johann Wrede, Global VP of Strategic Marketing at SAP Hybris uses The Matrix, Space Odyssey, The Jetson's, Star Trek and more to trace the lineage of how we live today in the future with Artificial Intelligence. Learn what it means for Sales and Marketing with SAP Hybris.
For more from SAP Hybris please visit us at: http://www.hybris.com
What partners don't tell you about sugarcrm professional editionsalesagility
If you ask a SugarCRM partner a question, the answer is invariably "Oh, you need to purchase the Professional Edition to do that".
But Professional Edition is more of the same-old, same-old tired business model of proprietary software and vendor lock-in.
But there's an alternative to Professional Edition that's completely Open Source and 100% compatible with SugarCRM.
So, here's why you don't need to buy licences to access more powerful and demanding functionality for SugarCRM.
And here's the instructions on how to get it.
From complex ticketing scenarios in a Call Center to comprehensive Field Service Management scenarios onsite, see how SAP Hybris Cloud for Service can transform your service interactions in a digital world.
To find out more visit SAP Hybris here: http://hybris.com/en/service/cloud-for-service
SugarCRM is an innovative and affordable CRM (Customer Relationship Management) solution that automates your core sales, customer service and marketing processes. SugarCRM is designed for every individual who engages with customers: sales professional, marketers, customer support agents and executives.
Loaded is an Australian SugarCRM Platinum Partner, providing consulting, implementation, integration, customisation, hosting and support services.
Slides from the Salesforce Innovation Morning event organized in Helsinki and Stockholm by Fluido, the #1 Digital Customer Experience and Salesforce specialist in the Nordics, together with its partners Musqot, Zero Keyboard, Documill, and Oneflow.
Acquia Commerce Manager: A Fast Path to Great Buyer ExperiencesAcquia
Commerce today is far from just transactional. Buyers demand immersive experiences that provide relevant information, promote repeat purchases and foster brand loyalty. You need a solution that will deliver digital buying experiences with rich and personalized content -- without having to rip and replace your existing digital ecosystem.
With Acquia, you’ll get a best of breed content management solution that will entertain, engage and convert both existing and prospective buyers. One that can scale to support your ever-growing brand.
Join our experts to learn how Acquia Commerce Manager will empower you to build great buyer journeys that increase traffic, engage visitors and turn shoppers into buyers: You’ll learn how to:
Create a unified digital storefront, bringing together relevant content and commerce
Easily integrate your eCommerce system [Magento and Hybris] to quickly build new digital commerce experiences
Deliver experiences across any channel or device with flexible content creation and delivery
Ensure your commerce experience always remains up-and-running, consistent, and with maximum reliability and high availability
B2B Health Check: 5 Steps to eCommerce Fitness [WEBINAR]Four51, Inc.
Webinar Slides from 2/4/16 webinar
73% of B2B buyers now research at least half of their purchases online. Increasingly, they buy online as well. But too many of the websites of manufacturers, wholesalers and distributors aren’t in shape to make the most of this big opportunity to grow sales.
Today, agility, speed and rich features are what distinguish successful B2B e-commerce sites and empower them to deliver an online experience that mirrors what B2B buyers have come to expect from shopping retail websites.
From data management to streamlining key processes to mobile's role, this webinar will cover the tactics and technology online B2B sellers must prioritize to become best-in-class, driving sales and profits.
Hear from Aberdeen Group's Omer Minkara, Newegg's Ross Higgins, Four51's Chip House and Internet Retailer's Don Davis as we explore exactly what must be done to ensure your site is ready for 2016 and beyond.
Questions? Email marketing@four51.com
Necessity of unified communication is known to everyone. We take pride in introducing a truly omnichannel call center solution - icallify. Use the power of 360-degree communication to grab all business opportunities. iCallify supports voice calling, SMS, chat, email, help desk ticketing solution, WhatsApp, social media and all other major communication channels to let you enjoy competitive advantages.
Learn about different communication technologies and save money by choosing the right service for your business. Let’s understand the difference between UCaaS and CCaaS
Sales, Marketing and Artificial intelligence: Science Fiction or Reality?SAP Customer Experience
Live from Sales 3.0 Conference, the Sales and Marketing event of 2017! Johann Wrede, Global VP of Strategic Marketing at SAP Hybris uses The Matrix, Space Odyssey, The Jetson's, Star Trek and more to trace the lineage of how we live today in the future with Artificial Intelligence. Learn what it means for Sales and Marketing with SAP Hybris.
For more from SAP Hybris please visit us at: http://www.hybris.com
What partners don't tell you about sugarcrm professional editionsalesagility
If you ask a SugarCRM partner a question, the answer is invariably "Oh, you need to purchase the Professional Edition to do that".
But Professional Edition is more of the same-old, same-old tired business model of proprietary software and vendor lock-in.
But there's an alternative to Professional Edition that's completely Open Source and 100% compatible with SugarCRM.
So, here's why you don't need to buy licences to access more powerful and demanding functionality for SugarCRM.
And here's the instructions on how to get it.
From complex ticketing scenarios in a Call Center to comprehensive Field Service Management scenarios onsite, see how SAP Hybris Cloud for Service can transform your service interactions in a digital world.
To find out more visit SAP Hybris here: http://hybris.com/en/service/cloud-for-service
SugarCRM is an innovative and affordable CRM (Customer Relationship Management) solution that automates your core sales, customer service and marketing processes. SugarCRM is designed for every individual who engages with customers: sales professional, marketers, customer support agents and executives.
Loaded is an Australian SugarCRM Platinum Partner, providing consulting, implementation, integration, customisation, hosting and support services.
Slides from the Salesforce Innovation Morning event organized in Helsinki and Stockholm by Fluido, the #1 Digital Customer Experience and Salesforce specialist in the Nordics, together with its partners Musqot, Zero Keyboard, Documill, and Oneflow.
Acquia Commerce Manager: A Fast Path to Great Buyer ExperiencesAcquia
Commerce today is far from just transactional. Buyers demand immersive experiences that provide relevant information, promote repeat purchases and foster brand loyalty. You need a solution that will deliver digital buying experiences with rich and personalized content -- without having to rip and replace your existing digital ecosystem.
With Acquia, you’ll get a best of breed content management solution that will entertain, engage and convert both existing and prospective buyers. One that can scale to support your ever-growing brand.
Join our experts to learn how Acquia Commerce Manager will empower you to build great buyer journeys that increase traffic, engage visitors and turn shoppers into buyers: You’ll learn how to:
Create a unified digital storefront, bringing together relevant content and commerce
Easily integrate your eCommerce system [Magento and Hybris] to quickly build new digital commerce experiences
Deliver experiences across any channel or device with flexible content creation and delivery
Ensure your commerce experience always remains up-and-running, consistent, and with maximum reliability and high availability
Python has long been established in software development departments of research and industry, not least because of the proliferation of libraries such as SciPy and Matplotlib. However, when processing large amounts of data, in particular in combination with GUI toolkits or three-dimensional visualizations, it seems that Python as an interpretative programming language may be reaching its limits.
This presentation shows how visualization applications with special performance requirements can be designed on the basis of the GR framework, a "lightweight" alternative to Matplotlib. It aims to show in detail how to implement real-time applications or compute-intensive simulations in Python by using current software technologies. The responsiveness of animated visualization applications and their resulting frame rates can be improved, for example, by the use of just-in-time compilation with Numba (Pro).
Using concrete examples, the presentation aims to demonstrate the benefits of the GR and GR3 frameworks in conjunction with C wrappers, JIT compilers, graphical user interfaces (GUIs) and OpenGL. Based on selected applications, the suitability of the GR framework especially in real-time environments will be highlighted and the system’s performance capabilities illustrated using demanding live applications. In addition, the special abilities of the GR and GR3 frameworks are emphasized in terms of interoperability with current web technologies.
Discover how Windows Server 2012 R2, System Center 2012 R2, and Windows 8.1 work together to help you to provision and manage cloud and data center infrastructure, provide business continuity, deliver services, and manage applications.
Azure licensing (not) so easy - Laurynas DovydaitisITCamp
Target audience – CxOs and IT personnel working with license purchasing and/or compliance management.
The session will be scenario based on imaginary medium sized company which is moving part of their infrastructure to Microsoft Azure IaaS.
I will be covering two aspects of hybrid public cloud licensing:
1. Ways company can purchase Microsoft Azure, covering direct, through partner, etc.
2. Compliance and licensing changes when moving software (like Windows Server, SQL, etc.) from on-premise to cloud.
See how Microsoft Enterprise Social technologies transform the workplace with a comprehensive, integrated suite of social tools. Bring together social capabilities across networking, collaboration, email, unified communications, and business applications.
Enterprise Social - SharePoint, Office 365, Lync, YammerConcurrency, Inc.
See how Microsoft Enterprise Social technologies transform the workplace with a comprehensive, integrated suite of social tools. Bring together social capabilities across networking, collaboration, email, unified communications, and business applications.
For more information: www.concurrency.com
IBM Digital Experience offers integration excellence
Empowers marketers to deliver
individualized messages & offers for
growing revenues across the customer
lifecycle
Optimizes marketing activities & increases
response rates by personalizing digital
dialogues driven by segments and
campaigns
IBM Exceptional Digital Experiences . Would you like to deliver a distinctive experience? Target your customer? Understand their needs and behavior?
Discover IBM ExperienceOne for E-commerce and engage online with your customers.
Best Practices in Implementing Social and Mobile CX for UtilitiesCapgemini
Are you having difficulties in implementing a modern customer experience solution strategy that meets your customers’ needs across all interaction channels, including mobile and social?
This presentation highlights best practices for the design and implementation of effective CX strategies adapted to the utilities industry.
Presented at Oracle OpenWorld 2014 by Bruna Gapo, Oracle's Utilities Industry Director, Ajay Verma, Capgemini's Global Utility Practice Leader, and Victor Jimenez, Capgemini Utilities Executive.
http://www.capgemini.com/oracle
Today’s client is smart and getting smarter by the minute. From virtually anywhere, they can find out about you, your firm, your competitors, whether your clients are happy—and most importantly, with a mere 140 characters, they can impact your brand.
• Today, law firms must face the reality of super consumers. They are unbelievably informed, highly fickle, and extremely powerful with a nearly unpredictable purchase path.
• They have unprecedented access to information, the ability to easily compare firms, fees or feedback in a matter of clicks, access to reviews—whether from a trusted confidant, highly rated industry source, or someone merely taking to their social network to make their experience known.
• And they can easily do the same—joining the social conversation with their experience and recommendation to others – giving a “like”, “thumbs up”, happy face, or not, and with a click of the button can make an impression on your brand.
• Everyone has probably heard the United Breaks Guitars story; it epitomizes the challenge firms face – each individual now has a powerful voice. In this example, United Airlines was unresponsive to a passenger’s complaints that his guitar was broken by negligent baggage handlers (he actually saw them throwing his beloved instrument through the air as he was waiting to deplane). This treatment lead him to record a song about his experience that he posted on YouTube. Over 12 million views later, this YouTube sensation has written a book on the very topic of how powerful one voice can be in the age of social media.
SuiteCRM software is a powerful and flexible customer relationship management platform. Hynstein provides efficient and timely implementation, customization and support services.
MindK offers web and mobile app development, quality assurance, and DevOps services. Over the past decade, MindK has developed over 120 complex B2B and B2C solutions in the e-commerce, financial services, and construction sectors. Our coordinated teams include project managers, developers, designers, DevOps, and QA engineers. At MindK, our goal is to help clients accelerate growth and innovation, boost operational efficiency and improve profitability and customer satisfaction.
Our passion for technology and years of experience in the IT industry is reflected in the professionalism of our team, enabling us to deliver predictable results that exceed expectation, accelerating our clients’ time to market and ensuring sustainable growth.
We are proud that:
Our average client relationship is 5 years
96% of our clients' projects have met deadlines
84% of our clients continue working with us on this very day and come back with new projects.
MindK footprint spreads globally and covers the following regions: USA, UK, EU, Norway, Australia, and Israel.
IMTSedu Webinar: Focus on Customer Relationship ManagementAvideonCRM LLC
AvideonCRM's
Association for Manufaturing Technology CRM Presentation
Date: Thursday, January 12, 2012 @ 11:00 a.m. ET
Richard Wiklund of AvideonCRM leads this webinar, which focuses on a high-level view of how to use, implement and improve your CRM system. He will cover topics that appeal to all areas of CRM usage: Those who have a CRM and use it well, those who have a CRM and need to start using it better, and those who do not have a CRM and may have never heard of one. Everyone will walk away with something to get their sales season started off right!
Speaker:
Richard Wiklund, Salesforce Certified Consultant – CEO, AvideonCRM, LLC
Retail, banking, hotels, financial services, insurance, consulting, and agriculture are among the most common business sectors that use CRM. CRM assists various industries in managing their day-to-day operations and improving client attentiveness.
Let’s take a look at the top 20 CRM software that has always been utilized by large corporations to manage their customer relationships. Some of these CRM software companies emphasized two aspects: ease of use and reasonable pricing.
#Software #CRMSoftware #Technology #CustomerRelationshipManagement #Management #CRMcompany #BestManagementSoftware
Thoughts on best practices to guide digital transformation. Covers 5 areas:- leadership, organisation and culture, the customer experience, the digital platform and execution.
Similar to Concurrency presents Dynamics CRM 2013 (20)
The Skype Summit is a multi-vendor event showcasing the latest features and open ecosystem of Skype for Business Online and Office 365 powered by AudioCodes, Bridge Communications, Computertalk, Concurrency, Orion Communications, Pexip, and Unified Communications.com.
Concurrency held security summits in Minneapolis, Milwaukee and Chicago. This presentation covers many security related topics including NIST NSF, security layers and much more.
Go beyond the basics and learn about real life experiences, practical production use cases and best practices. Agenda includes:
• Implementing Azure as a recovery site —why companies are doing it and how
• Machine learning and service bus will change the way you look at the future of IT
• Identity for multi-factor authentication, external users, and on-premise password reset
• Storage experiences, backup and recovery and blob storage for virtual machines
• Building custom applications within the Azure cloud, lessons learned
• Automating datacenter processes with Azure Automation and SMA. Learn about companies that are building "automation as a service"
• Using HDInsight for Hadoop based big data
Don’t Be a Black Box. Do your end users go around you to get IT services? Learn how you can become a service provider instead of “black box IT”, and display how your technology investments map to the business’s priorities.
New Datacenter and Cloud Services. What portion of your datacenter investment are you leveraging? Learn about new Microsoft cloud services that align and extend existing datacenter products you likely already have installed.
Mobile Device Management, Identity, and Data Control.
Are you prepared for the move of users to mobile devices, SaaS services, and data that can live anywhere? Learn how these challenges can be addressed through comprehensive mobile experience management technologies.
Better Platforms for Business Productivity. Are your business processes engaging and efficient, or clumsy and disconnected? Learn how to provide a new way to interact as a business and manage your customer’s needs.
Learn the benefits and limitations of SharePoint Online and Onprem. Learn whether to deploy SharePoint on-premise, use the latest cloud-based iteration, or a hybrid combination environment. Also included is a description of K2's Appit platform.
SharePoint Online v Onprem - presented by Concurrency, IncConcurrency, Inc.
SharePoint Online vs. On-Premise: What you need to know. See the benefits and limitations of each and learn whether to deploy SharePoint on-premise, use the latest cloud-based iteration, or a hybrid combination environment. Also, see K2's new Appit platform!
"Impact of front-end architecture on development cost", Viktor TurskyiFwdays
I have heard many times that architecture is not important for the front-end. Also, many times I have seen how developers implement features on the front-end just following the standard rules for a framework and think that this is enough to successfully launch the project, and then the project fails. How to prevent this and what approach to choose? I have launched dozens of complex projects and during the talk we will analyze which approaches have worked for me and which have not.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Introfor organizing, automating, and coordinating business processes that promote customer satisfaction and loyalty in the sales, marketing and customer service fieldsEmployees can increase productivity through use of Yammer and Dynamics CRMEmployees can share their ideas and help make decisions via conversations facilitated by YammerSales can improve their customer experiences by leveraging Yammer internally, to quickly drive Leads/Opportunities to won dealsYammer can help reduce time to search for company information (socially engaged employees)Product Detail Microsoft brings the power of social networking to your company with Yammer. Yammer is as easy to use as consumer social software like Facebook and Twitter, but is designed for company collaboration, file sharing, knowledge exchange, and team efficiency.Yammer may be deployed as a standalone enterprise social network or integrated within our business applications, including Dynamics CRM, SharePoint and Office 365.Yammer Enterprise needed to integrate into Dynamics CRM 2013. Increase Engagement Through Organization TransparencyLet’s start with how social has the ability to drive enhanced productivity by increasing our employees ability to engage, interact, and collaborate. Simply put, social has the ability to transform how people get work done with tools and skills that are familiar in both their personal and professional lives.Engaged employees are enthusiastic about their work. They are fully involved in the way an organization operates and they act in a way that furthers the goals of the organization; in short, they’re doing everything they can to help make a company successful. For example, a waiter at a local family chain of restaurants has the ability to provide real feedback to the corporate office about how the new kids meal is resonating with young patrons and their parents, as well as learn more about the companies new HR policy on employee attire. Empower Employees to Share IdeasSocial technologies enable companies to remove communication barriers and give employees a real voice in making the company better—a voice that can be heard at all levels and across all geographies. Studies have shown that organizations that have ‘engaged employees’ are more profitable, have higher productivity, and have significantly lower turnover. You saw this come to light in how Red Robin is using social in their organization by taking real time customer feedback and enabling their employees to share this feedback with everyone across the organization.Today’s companies need to enable vital connections and collaboration among employeesin order to innovate, make better decisions—and move quickly in order to compete. These goals require teams that can connect, learn from one another, share knowledge, and create value together—from locations around the world, both inside and outside the organization. Social technologies enable teams to be more productive by making it simple to coordinate tasks among team members, share information, find people, even talk and see each other around the world. All of this allows various teams in an organization to have a real stake in sales and improving the customer experience. From support to product development to marketing to sales, increased collaboration through social allows each employee to be more productive and have a part in driving a better and more efficient customer experience.Use Social Networks to Win New CustomersYou inherently have goals around winning new customers and driving revenue. Let’s get specific on how social speeds your ability to hit those goals. Studies show that customers are 57 percent of the way through the purchase process before ever contacting a supplier. Now surely that could vary depending on what you are buying, but think about it, when YOU are the customer, it is incredibly easy to find the people and information you need through search engines and social networks. Shouldn’t we be able to do the same thing at work when we reverse roles? Shouldn't we know a lot more about our customers before engaging to increase the chance of a positive outcome? Scenario: Imagine a salesperson planning for a meeting, and being able to view the latest company information, contact data and news, individual employee posts and/or theirsocial connections—to better prepare for her meeting with a prospect. A lot of sellers are not social savvy or don’t know how to go out and find that info – serving that up directly within their customer relationship management solution means no more hunting – social in CONTEXT helps them better prepare.Then, take that and imagine that salespersontapping her internal social network with Yammer, the salesperson derive insights from peers, and even use office 365 to co-author proposals and presentations, etc.In summary, you drive revenue and win customers by understanding who they are and collaborating with your team to drive an effective sales cycle.
KEY TAKEAWAYYour customers are smart and learning online from their networks & social media. Before your customers even engage with you, they are already more than half way through the buying cycle. TALKING POINTSWith all of the information out there, you’re customers are becoming increasingly less reliant on engaging with sales to educate themselves.Savvy marketers see this as an opportunity and have recognized the importance of enabling sales and marketing to engage with customers when and how they want.The best teams leverage the tools and resources from their sales and service colleagues to establish their own thought leadership on social channels to become the trusted expert customers seek out on social.FACTS & RESOURCEShttp://partnersinexcellenceblog.com/70-of-buying-process-completed-without-sales-invovlement/
KEY TAKEAWAYThe numbers also back us up – nearly half of customers today complain about products and services on social networks. The upside is that nearly all customers are willing to pay for a better customer experience. TALKING POINTSThere’s a wealth of data about your service experience– and customers can easily identify which companies have the right tools to provide the best experience.Savvy businesses see this as an opportunity to differentiate themselves from the competition – as well as identify their competitors’ unhappy customers and offer them a better option. The best service organizations recognize that social is a critical aspect of creating amazing customer service experiences that will ultimately pay off.References:Omni-Channel support can improve customer satisfaction by 36%:http://www.forrester.com/Welcome+To+The+Era+Of+Agile+Commerce/fulltext/-/E-RES58593?objectid=RES5859386% of customer will pay more for a better customer experience:http://www.forbes.com/sites/christinecrandell/2013/01/21/customer-experience-is-it-the-chicken-or-egg/
KEY TAKAWAYAnd by the way, companies that successfully deliver amazing customer experiences are winning.TALKING POINTSWatermark Consulting, a customer experience consultancy and think tank, did an analysis of the five year performance of the Top 10 Leaders and Top 10 Laggards in the Forrester Customer Experience Index versus the broader S&P 500 Index from 2007 to 2011:The return of the Customer Experience Leaders portfolio was 128% higher than the Laggards, and 27% higher than the S&P 500. Their results strongly suggest that delivering leading customer experience allows these companies to outperform the market.SEGUESo how do sales teams deliver amazing customer experiences?
TALKING POINTSThe first thing you need to do to enable your sales team to create amazing customer experiences is to give them a simple way to collaborate with colleagues and engage with customers. That’s what Dynamics CRM accomplishes.One of the most remarkable improvements that Microsoft has made with this latest release is the design of the UI. We’ve simplified the design and gave it the same look and feel no matter what device you are using. When you’re on the road you want to get the same information on your phone as on your desktop. You want something clean and simple.And with the latest integrations of Office365, Lync, Skype, and Yammer, we’ve drastically reduced the need to jump in an out of apps.
TALKING POINTSIn the build up to this section we talked a lot about the need for CRM to evolve from a static system of record to a dynamic system of engagementThis is what we’ve built. Your sales team now has real-time insight into the social activity of your contacts and accounts.What’s more, they also have the ability to engage with their leads and contacts on LinkedIn and Twitter without ever leaving their instance of CRM.With the recent acquisition of Netbreeze social listening technology, we have begun to democratize social intelligence so that everyone has access to social data.
KEY TAKE AWAYCustomers now use a rapidly evolving set of devices as a means of engaging across touchpoints, which they don't distinguish from the brand or business. Ensure that you can engage with them on their terms by delivering meaningful interactions across all channelsTALKING POINTS Multi-channel support can improve customer satisfaction by 36%. Monitor and track customer sentiment to anticipate issues and ensure a positive experienceUnderstand how your performance across all channels to pinpoint areas for opportunity and improvementREFERENCES:Omni-Channel support can improve customer satisfaction by 36%:http://www.forrester.com/Welcome+To+The+Era+Of+Agile+Commerce/fulltext/-/E-RES58593?objectid=RES58593Customers now use a rapidly evolving set of devices as a means of engaging across touchpoints:http://webprod.forrester.com/The+Metamorphosis+To+Agile+Customer+Service/fulltext/-/E-RES59133
KEY TAKE AWAYIn the age of the connected consumer, your ability to deliver personalized, relevant, contextual service can spell the difference between a loyal customer or one that actively researches competing offerings. TALKING POINTS Seven out of 10 online consumers agree or strongly agree with the statement "Having to repeat information about my identity and issue during a customer service interaction is extremely frustrating." With enhanced customer profiles that utilize social data, customer preferences, Big Data, and real-time analytics, your service professionals now have an opportunity to understand what is most relevant and meaningful to your customers and tailor each interaction accordingly.Use information such as intent, location and preferences to drive proactive and personalized interactions in the context of a particular interaction.Seven out of 10 online consumers agree or strongly agree with the statement "Having to repeat information about my identity and issue during a customer service interaction is extremely frustrating." Source: North American Technographics Customer Experience Online Survey, Q4 2009 (US).
Furthermore these amazing apps need to be integrated and customized for your needs.Microsoft is the only vendor that provides an end-to-end solution that empowers your employees, customers and partners.With an open-ended architecture, Microsoft Dynamics CRM works with your existing Microsoft and non-Microsoft assets.