The document discusses SAP Cloud for Customer Engagement, a cloud-based customer relationship management platform. It highlights key features including rapid deployment, frequent innovation updates, agile configuration and integration capabilities. The platform provides a full suite of customer engagement applications for sales, service, marketing, commerce and social media. It uses predictive analytics and is designed to help companies improve customer experiences and drive business results.
The document provides an overview of new innovations and capabilities in SAP Hybris Marketing Cloud, including integrated machine learning scenarios leveraging SAP Leonardo Machine Learning such as facial recognition, brand impact analysis, customer retention insights, and image recognition. It also discusses mobile marketing, success analysis with SAP Analytics Cloud, multi-touch measurement and optimization with SAP Hybris Customer Attribution, campaign management innovations such as reacting to customer events in real-time, and marketing plans. Demos and examples are provided for some of the machine learning capabilities.
SAP's Cloud for Customer(C4C) is making its presence felt in the CRM market with its inbuilt integration to SAP CRM, ECC and several other Third party applications.
SAP Cloud for customer is much more complete, robust and mature solution than its predecessors. It comes with prepackaged integrations to SAP ERP and SAP CRM, Mobile interfaces, strong social features. The entire product can be seen as a combination of a browser based Silverlight UI, Integrated social features of JAM, Set of rich Mobile apps for iOS & Android, SAP HANA for Integration scenarios
SAP C4C includes various work centers for managing different business functions like sales, marketing, customer service, and administration. Key work centers include Sales, Marketing, Service, Customer, Products, and Administrator. The Administrator work center allows customizing and configuring the C4C system while work centers like Sales, Marketing, and Service are used to perform daily business tasks.
Sales, Marketing and Artificial intelligence: Science Fiction or Reality?SAP Customer Experience
Live from Sales 3.0 Conference, the Sales and Marketing event of 2017! Johann Wrede, Global VP of Strategic Marketing at SAP Hybris uses The Matrix, Space Odyssey, The Jetson's, Star Trek and more to trace the lineage of how we live today in the future with Artificial Intelligence. Learn what it means for Sales and Marketing with SAP Hybris.
For more from SAP Hybris please visit us at: http://www.hybris.com
Good bye forms multi-channel communication made easyrobgirvan
This document discusses real-time unified customer engagement (RUCE) and the benefits it provides. RUCE involves engaging customers consistently across channels in a timely manner to address their needs. It results in improved customer satisfaction, profit margins, and response times to requests. The key to RUCE is centralized content management and customer-facing staff having templatized communication materials. SAP and OpenText provide a solution that integrates CRM, content management and multi-channel capabilities to allow utilities companies to better engage customers on mobile apps, websites and other touchpoints.
Discern which aspects of your SAP Hybris Marketing project will make the biggest impact on its success so you can better mitigate the risks. Review this deck to learn about the key aspects that can lead to a successful project.
For more about SAP Hybris Marketing visit us at: https://hybris.com/en/products/marketing
The document discusses SAP Cloud for Customer Engagement, a cloud-based customer relationship management platform. It highlights key features including rapid deployment, frequent innovation updates, agile configuration and integration capabilities. The platform provides a full suite of customer engagement applications for sales, service, marketing, commerce and social media. It uses predictive analytics and is designed to help companies improve customer experiences and drive business results.
The document provides an overview of new innovations and capabilities in SAP Hybris Marketing Cloud, including integrated machine learning scenarios leveraging SAP Leonardo Machine Learning such as facial recognition, brand impact analysis, customer retention insights, and image recognition. It also discusses mobile marketing, success analysis with SAP Analytics Cloud, multi-touch measurement and optimization with SAP Hybris Customer Attribution, campaign management innovations such as reacting to customer events in real-time, and marketing plans. Demos and examples are provided for some of the machine learning capabilities.
SAP's Cloud for Customer(C4C) is making its presence felt in the CRM market with its inbuilt integration to SAP CRM, ECC and several other Third party applications.
SAP Cloud for customer is much more complete, robust and mature solution than its predecessors. It comes with prepackaged integrations to SAP ERP and SAP CRM, Mobile interfaces, strong social features. The entire product can be seen as a combination of a browser based Silverlight UI, Integrated social features of JAM, Set of rich Mobile apps for iOS & Android, SAP HANA for Integration scenarios
SAP C4C includes various work centers for managing different business functions like sales, marketing, customer service, and administration. Key work centers include Sales, Marketing, Service, Customer, Products, and Administrator. The Administrator work center allows customizing and configuring the C4C system while work centers like Sales, Marketing, and Service are used to perform daily business tasks.
Sales, Marketing and Artificial intelligence: Science Fiction or Reality?SAP Customer Experience
Live from Sales 3.0 Conference, the Sales and Marketing event of 2017! Johann Wrede, Global VP of Strategic Marketing at SAP Hybris uses The Matrix, Space Odyssey, The Jetson's, Star Trek and more to trace the lineage of how we live today in the future with Artificial Intelligence. Learn what it means for Sales and Marketing with SAP Hybris.
For more from SAP Hybris please visit us at: http://www.hybris.com
Good bye forms multi-channel communication made easyrobgirvan
This document discusses real-time unified customer engagement (RUCE) and the benefits it provides. RUCE involves engaging customers consistently across channels in a timely manner to address their needs. It results in improved customer satisfaction, profit margins, and response times to requests. The key to RUCE is centralized content management and customer-facing staff having templatized communication materials. SAP and OpenText provide a solution that integrates CRM, content management and multi-channel capabilities to allow utilities companies to better engage customers on mobile apps, websites and other touchpoints.
Discern which aspects of your SAP Hybris Marketing project will make the biggest impact on its success so you can better mitigate the risks. Review this deck to learn about the key aspects that can lead to a successful project.
For more about SAP Hybris Marketing visit us at: https://hybris.com/en/products/marketing
What consumers want from marketer is, simply, simplicity – Harvard Business Review reported.
Marketing, however, is not a simple thing. Digitalisation has caused a customer’s journey to no longer be a linear one, as it cuts a multitude of digital and physical brand touch points. Yet understanding the consumer’s intent and where the consumer is likely to be for each of these phases, is crucial for any marketer to be able to deliver a contextual, meaningful marketing effort.
That’s not all. The topic of data – big, small, dark, as well as, analytics remains important. But as marketers, are you harnessing all of this data to help simplify the customer experience?
Join us in an upcoming webinar as we uncover the power of contextual marketing and how SAP Hybris Marketing solution will enable you to deliver that relevant experiences your consumers call, simplicity.
This document discusses SAP Cloud for Sales, a cloud-based CRM solution. It highlights how traditional CRM systems are not well-suited for today's buying environment where much of the purchasing process is completed online before a seller is engaged. SAP Cloud for Sales aims to address this with features like social selling, sales intelligence and analytics, and mobile access to help salespeople spend less time on administrative tasks and more time selling. The document provides an overview of the key capabilities and benefits of SAP Cloud for Sales.
SAP Cloud for Customer (SAP C4C) is a software as a service platform for sales and service composed of SAP Cloud for Sales and SAP Cloud for Service. SAP C4C runs on the SAP HANA Cloud Platform and can be used across many industries for managing sales and service processes. Example sales processes described include those for laptops, bank accounts, and insurance policies. Service processes focus on improving customer satisfaction through service level agreements and involve defining service delivery processes, ticket management, and customer interactions. The training expects attendees to understand sales processes, demonstrate products to customers, customize applications, integrate systems, and deploy projects at customer sites.
The document summarizes SAP Cloud for Service, a customer service solution that aims to improve the customer, agent, and manager experience. It provides intuitive tools like multi-channel ticketing, social collaboration, a solution finder integrated with knowledge bases, and analytics dashboards. The solution is designed to maximize agent productivity, leverage collective knowledge, and provide real-time service performance insights. It integrates with other SAP products and allows for customization to meet business needs. The goal is to provide exceptional customer service and delight customers, agents, and managers.
Marketing Cloud: Salesforce Marketing Cloud: die Customer Journey fängt hier ...Salesforce Deutschland
Foodpanda is using Salesforce Marketing Cloud (formerly ExactTarget) to power its marketing automation across its 40+ countries and 20+ languages. Some key reasons for choosing Marketing Cloud include its Automation Studio, Journeys feature, drag-and-drop content creation, and Data Extensions. Foodpanda is using Marketing Cloud for onboarding/reactivation journeys, area-specific personalized messaging, and plans to integrate it more across its business units through APIs. The speaker recommends blueprinting the setup, getting expert reviews, and not rushing deployment.
Cloudway is a consulting firm that provides strategic sourcing, CRM consulting, HRM solutions, ERP implementation, and cloud integration services. It has a large team in India to help enterprises source more efficiently and improve operations. Cloudway's mission is to act as a trusted partner for clients' IT transformations and technology projects. It has expertise in providing cloud platforms and solutions through innovative partnerships with leading technology companies.
This document discusses how integrated survey programs with Salesforce can help companies capture customer feedback, take immediate action on issues, and improve the customer experience. It recommends using GetFeedback to design and distribute omnichannel surveys, integrate feedback data into Salesforce for a 360-degree view, and take intelligent actions like assigning tasks to address problems. Measuring and acting on voice of the customer data can increase revenue by 25% and examples are given of non-profits using this approach.
Byron Bouquet is seeking a position as a help desk support technician. He has over 15 years of experience providing technical support and customer service for various companies in both PC and Mac environments. His skills include troubleshooting hardware and software issues, installing and configuring new systems, and managing service requests to improve customer satisfaction.
The document discusses how brands can use data and technology to deliver personalized customer experiences across channels. It emphasizes that customers now research purchases online and expect consistent, relevant interactions from brands. The Salesforce Marketing Cloud allows companies to gather customer data from various sources, understand individual customers, and personalize communications at every stage of the customer journey to improve engagement and sales. Case studies show how Trunk Club and Volvo Construction Equipment use the platform to drive higher conversion rates and revenue through personalized digital marketing.
The integration of Salesforce CRM and the ExactTarget Marketing Cloud allows marketers to leverage their Salesforce CRM data to deliver relevant, personalized conversations to grow customer lifetime value. In this webinar you'll hear about the latest version of the integration and upcoming plans. Plus, hear from PHH Mortgage and how their email marketing efforts are growing with this new solution.
The document discusses Salesforce Marketing Cloud and the Customer Success Platform. It provides an overview of how the platform can be used to connect customer experiences across different touchpoints and transform customer journeys. It also summarizes how the platform allows businesses to create a 360-degree view of customers, engage customers in communities, use service as a way to market to customers, and build connected customer journeys across different stages of the lifecycle.
This is the presentation from our Exclusive Sydney CBD Event 7:30am August 24th 2017 as Industry Leaders shared their insights and thoughts on how to achieve scale and success with Social.
Todays top performing companies compete based on customer experience. Todays customers want a SMARTER customer service experience through their social channel of choice — one that is both FAST and PERSONAL. In fact, 64% of customers expect companies to respond and interact with them in real-time or they will take their business elsewhere.
What was covered?
* Social Customer Service & Crisis Management - How to offer a ubiquitous and robust service experience across social
* Social Listening - How to drive strategic decisions across your business based on customer and competitive insights
* Social Leads - How to generate Social leads for your sales team to nurture
* Command Centre - How to drive change and awareness within an organisation by making your internal stakeholders aware of everything that's happening on Social, Email, Web, Ads, Journeys and through Sales Leaderboards
At this exclusive event we learned how major brands are able to listen to their customers at scale, control communications in a crisis, and engage with their customers with personal service, in an instant... creating advocacy in this culture of immediacy.
Agenda:
* 7:30am Registration and Networking
* 8:00am Opening Remarks
* 8:05am Presentation: Adam Brown
* 8:45am Panel Discussion
* 9:05am Closing Remarks
* 9:15am Networking
Presenter
Adam Brown is Executive Strategist for Salesforce Marketing Cloud. He and his team deliver integrated social marketing strategy to customers and work with product teams to develop the best marketing products and solutions in the industry. Before joining Salesforce in May of 2013, Adam was Executive Director of Social Media at Dell, where he led the company’s consumer strategy around social media marketing, engagement and social commerce initiatives. Adam joined Dell in 2010 after spending four years creating and leading the Office of Digital & Social Media at The Coca-Cola Company.
The document discusses ValueLabs' marketing technology solutions that help organizations connect with consumers across different digital channels. It provides an overview of their real-time marketing solutions, services, and platforms that enable customer-centric marketing, social media marketing, marketing automation, analytics and more. The solutions help organizations optimize their marketing spend, increase customer reach, and create superior brand experiences in today's changing digital landscape.
Greater than 50% of customer experiences happen during a multi-event, multi-channel journey. And while customers don't think of these experiences as separate campaigns created by separate departments, many of our marketing teams still think in silos. In this session, we walked you through our framework to help you identify a cross channel vision, focus, and prioritize on the most impactful opportunities, and ultimately map your customer journey through our software.
Register for more upcoming webinars here:
http://pages.exacttarget.com/thefutureisnow
Digital Marketing Automation with Salesforce Marketing CloudThinqloud
This presentation explains how Salesforce Marketing cloud enables your organization to build and manage powerful 1-to-1 customer journeys.Discover the strategy to target more customers in today's competitive world.
The document provides information about the Salesforce Connections 2016 digital marketing event, including sponsorship opportunities for partners. It outlines the agenda, attendee demographics, content offerings, sponsorship goals and benefits, FAQs, important dates and deadlines, and next steps for partners to get involved through sponsorships or submitting content. The event will take place May 10-12 in Atlanta and is expected to attract over 7,000 marketing professionals across industries.
Sugar is a CRM platform that focuses on building personal customer relationships through contextual intelligence and a user-friendly interface. It allows organizations to improve sales, marketing, and customer support. Sugar offers flexible deployment options, integrates with other business tools, and provides analytics and customization capabilities to give users control over their customer data and processes.
Guide To Successfully Accelerate Digital TransformationAcquia
Depending on where your business is digitally, a transformation could be a simple or large undertaking.
Transformations can cover a range of touchpoints, such as the viability of your website, the marketing automation apps & tools used for communications, to your inbound lead gen strategy. Ultimately, these all have the ability to impact your sales team.
Join our webinar, Guide to Successfully Accelerate Digital Transformation, presented by Acquia & their partner, Spire Digital, to learn how to create better customer experiences by using a more modern approach to scaling a digitally-led business.
In this webinar you’ll also learn:
- The buy-in you need from a leadership perspective to get started on an iterative transformation POC
- The types of roadblocks you might face and how to effectively navigate them by asking the right questions upfront
- How you can build an agile roadmap while continuously improving the processes and marketing communications in your transformation effort
PremiosSM #45 - SAP LATINOAMÉRICA - Estrategia de Content MarketingInterlat
The document outlines SAP Latin America's social media and content marketing strategy from 2012-2013. It began with fewer than 10,000 followers across 10-15 inconsistently updated accounts. The new strategy was to establish objectives, create and engage communities across channels, and listen and adapt based on feedback. Content marketing was a core focus, with 90% of content being non-promotional and engaging. Planning and governance processes like a content calendar and social media policies helped achieve over 150,000 followers, high engagement rates, and identified business opportunities exceeding $300,000.
NetBase's new product launch tracking solution allows companies to monitor social media conversations before, during, and after launching a new product to understand market reception in real-time. The solution provides analytics to help teams understand what customers like or dislike about the product, identify influential authors, and make faster course corrections to improve product success. It is built on NetBase's enterprise social intelligence platform which processes social media at scale using natural language processing to extract structured insights from billions of posts.
What consumers want from marketer is, simply, simplicity – Harvard Business Review reported.
Marketing, however, is not a simple thing. Digitalisation has caused a customer’s journey to no longer be a linear one, as it cuts a multitude of digital and physical brand touch points. Yet understanding the consumer’s intent and where the consumer is likely to be for each of these phases, is crucial for any marketer to be able to deliver a contextual, meaningful marketing effort.
That’s not all. The topic of data – big, small, dark, as well as, analytics remains important. But as marketers, are you harnessing all of this data to help simplify the customer experience?
Join us in an upcoming webinar as we uncover the power of contextual marketing and how SAP Hybris Marketing solution will enable you to deliver that relevant experiences your consumers call, simplicity.
This document discusses SAP Cloud for Sales, a cloud-based CRM solution. It highlights how traditional CRM systems are not well-suited for today's buying environment where much of the purchasing process is completed online before a seller is engaged. SAP Cloud for Sales aims to address this with features like social selling, sales intelligence and analytics, and mobile access to help salespeople spend less time on administrative tasks and more time selling. The document provides an overview of the key capabilities and benefits of SAP Cloud for Sales.
SAP Cloud for Customer (SAP C4C) is a software as a service platform for sales and service composed of SAP Cloud for Sales and SAP Cloud for Service. SAP C4C runs on the SAP HANA Cloud Platform and can be used across many industries for managing sales and service processes. Example sales processes described include those for laptops, bank accounts, and insurance policies. Service processes focus on improving customer satisfaction through service level agreements and involve defining service delivery processes, ticket management, and customer interactions. The training expects attendees to understand sales processes, demonstrate products to customers, customize applications, integrate systems, and deploy projects at customer sites.
The document summarizes SAP Cloud for Service, a customer service solution that aims to improve the customer, agent, and manager experience. It provides intuitive tools like multi-channel ticketing, social collaboration, a solution finder integrated with knowledge bases, and analytics dashboards. The solution is designed to maximize agent productivity, leverage collective knowledge, and provide real-time service performance insights. It integrates with other SAP products and allows for customization to meet business needs. The goal is to provide exceptional customer service and delight customers, agents, and managers.
Marketing Cloud: Salesforce Marketing Cloud: die Customer Journey fängt hier ...Salesforce Deutschland
Foodpanda is using Salesforce Marketing Cloud (formerly ExactTarget) to power its marketing automation across its 40+ countries and 20+ languages. Some key reasons for choosing Marketing Cloud include its Automation Studio, Journeys feature, drag-and-drop content creation, and Data Extensions. Foodpanda is using Marketing Cloud for onboarding/reactivation journeys, area-specific personalized messaging, and plans to integrate it more across its business units through APIs. The speaker recommends blueprinting the setup, getting expert reviews, and not rushing deployment.
Cloudway is a consulting firm that provides strategic sourcing, CRM consulting, HRM solutions, ERP implementation, and cloud integration services. It has a large team in India to help enterprises source more efficiently and improve operations. Cloudway's mission is to act as a trusted partner for clients' IT transformations and technology projects. It has expertise in providing cloud platforms and solutions through innovative partnerships with leading technology companies.
This document discusses how integrated survey programs with Salesforce can help companies capture customer feedback, take immediate action on issues, and improve the customer experience. It recommends using GetFeedback to design and distribute omnichannel surveys, integrate feedback data into Salesforce for a 360-degree view, and take intelligent actions like assigning tasks to address problems. Measuring and acting on voice of the customer data can increase revenue by 25% and examples are given of non-profits using this approach.
Byron Bouquet is seeking a position as a help desk support technician. He has over 15 years of experience providing technical support and customer service for various companies in both PC and Mac environments. His skills include troubleshooting hardware and software issues, installing and configuring new systems, and managing service requests to improve customer satisfaction.
The document discusses how brands can use data and technology to deliver personalized customer experiences across channels. It emphasizes that customers now research purchases online and expect consistent, relevant interactions from brands. The Salesforce Marketing Cloud allows companies to gather customer data from various sources, understand individual customers, and personalize communications at every stage of the customer journey to improve engagement and sales. Case studies show how Trunk Club and Volvo Construction Equipment use the platform to drive higher conversion rates and revenue through personalized digital marketing.
The integration of Salesforce CRM and the ExactTarget Marketing Cloud allows marketers to leverage their Salesforce CRM data to deliver relevant, personalized conversations to grow customer lifetime value. In this webinar you'll hear about the latest version of the integration and upcoming plans. Plus, hear from PHH Mortgage and how their email marketing efforts are growing with this new solution.
The document discusses Salesforce Marketing Cloud and the Customer Success Platform. It provides an overview of how the platform can be used to connect customer experiences across different touchpoints and transform customer journeys. It also summarizes how the platform allows businesses to create a 360-degree view of customers, engage customers in communities, use service as a way to market to customers, and build connected customer journeys across different stages of the lifecycle.
This is the presentation from our Exclusive Sydney CBD Event 7:30am August 24th 2017 as Industry Leaders shared their insights and thoughts on how to achieve scale and success with Social.
Todays top performing companies compete based on customer experience. Todays customers want a SMARTER customer service experience through their social channel of choice — one that is both FAST and PERSONAL. In fact, 64% of customers expect companies to respond and interact with them in real-time or they will take their business elsewhere.
What was covered?
* Social Customer Service & Crisis Management - How to offer a ubiquitous and robust service experience across social
* Social Listening - How to drive strategic decisions across your business based on customer and competitive insights
* Social Leads - How to generate Social leads for your sales team to nurture
* Command Centre - How to drive change and awareness within an organisation by making your internal stakeholders aware of everything that's happening on Social, Email, Web, Ads, Journeys and through Sales Leaderboards
At this exclusive event we learned how major brands are able to listen to their customers at scale, control communications in a crisis, and engage with their customers with personal service, in an instant... creating advocacy in this culture of immediacy.
Agenda:
* 7:30am Registration and Networking
* 8:00am Opening Remarks
* 8:05am Presentation: Adam Brown
* 8:45am Panel Discussion
* 9:05am Closing Remarks
* 9:15am Networking
Presenter
Adam Brown is Executive Strategist for Salesforce Marketing Cloud. He and his team deliver integrated social marketing strategy to customers and work with product teams to develop the best marketing products and solutions in the industry. Before joining Salesforce in May of 2013, Adam was Executive Director of Social Media at Dell, where he led the company’s consumer strategy around social media marketing, engagement and social commerce initiatives. Adam joined Dell in 2010 after spending four years creating and leading the Office of Digital & Social Media at The Coca-Cola Company.
The document discusses ValueLabs' marketing technology solutions that help organizations connect with consumers across different digital channels. It provides an overview of their real-time marketing solutions, services, and platforms that enable customer-centric marketing, social media marketing, marketing automation, analytics and more. The solutions help organizations optimize their marketing spend, increase customer reach, and create superior brand experiences in today's changing digital landscape.
Greater than 50% of customer experiences happen during a multi-event, multi-channel journey. And while customers don't think of these experiences as separate campaigns created by separate departments, many of our marketing teams still think in silos. In this session, we walked you through our framework to help you identify a cross channel vision, focus, and prioritize on the most impactful opportunities, and ultimately map your customer journey through our software.
Register for more upcoming webinars here:
http://pages.exacttarget.com/thefutureisnow
Digital Marketing Automation with Salesforce Marketing CloudThinqloud
This presentation explains how Salesforce Marketing cloud enables your organization to build and manage powerful 1-to-1 customer journeys.Discover the strategy to target more customers in today's competitive world.
The document provides information about the Salesforce Connections 2016 digital marketing event, including sponsorship opportunities for partners. It outlines the agenda, attendee demographics, content offerings, sponsorship goals and benefits, FAQs, important dates and deadlines, and next steps for partners to get involved through sponsorships or submitting content. The event will take place May 10-12 in Atlanta and is expected to attract over 7,000 marketing professionals across industries.
Sugar is a CRM platform that focuses on building personal customer relationships through contextual intelligence and a user-friendly interface. It allows organizations to improve sales, marketing, and customer support. Sugar offers flexible deployment options, integrates with other business tools, and provides analytics and customization capabilities to give users control over their customer data and processes.
Guide To Successfully Accelerate Digital TransformationAcquia
Depending on where your business is digitally, a transformation could be a simple or large undertaking.
Transformations can cover a range of touchpoints, such as the viability of your website, the marketing automation apps & tools used for communications, to your inbound lead gen strategy. Ultimately, these all have the ability to impact your sales team.
Join our webinar, Guide to Successfully Accelerate Digital Transformation, presented by Acquia & their partner, Spire Digital, to learn how to create better customer experiences by using a more modern approach to scaling a digitally-led business.
In this webinar you’ll also learn:
- The buy-in you need from a leadership perspective to get started on an iterative transformation POC
- The types of roadblocks you might face and how to effectively navigate them by asking the right questions upfront
- How you can build an agile roadmap while continuously improving the processes and marketing communications in your transformation effort
PremiosSM #45 - SAP LATINOAMÉRICA - Estrategia de Content MarketingInterlat
The document outlines SAP Latin America's social media and content marketing strategy from 2012-2013. It began with fewer than 10,000 followers across 10-15 inconsistently updated accounts. The new strategy was to establish objectives, create and engage communities across channels, and listen and adapt based on feedback. Content marketing was a core focus, with 90% of content being non-promotional and engaging. Planning and governance processes like a content calendar and social media policies helped achieve over 150,000 followers, high engagement rates, and identified business opportunities exceeding $300,000.
NetBase's new product launch tracking solution allows companies to monitor social media conversations before, during, and after launching a new product to understand market reception in real-time. The solution provides analytics to help teams understand what customers like or dislike about the product, identify influential authors, and make faster course corrections to improve product success. It is built on NetBase's enterprise social intelligence platform which processes social media at scale using natural language processing to extract structured insights from billions of posts.
The document discusses how technology is impacting the retail industry and how SAP services can help retailers unlock the power of technology. It outlines key technology trends affecting retail like social media, mobile shopping, and data analytics. It then describes SAP's retail solutions and services that provide industry expertise, accelerated deployment, and help retailers realize business value through technology.
Unlock The Power Of Retail with vCentric SAP SolutionsVct Sales
The document discusses how technology is impacting the retail industry and how SAP services can help retailers unlock the power of technology. It outlines key technology trends affecting retail like social media, mobile shopping, and data analytics. It then describes SAP's retail solutions and services that provide industry expertise, accelerated deployment, and help retailers realize business value through technology.
This document introduces a sponsorship management software solution that streamlines the sponsorship process. It allows users to manage proposals and correspondence, evaluate proposals according to customized criteria and key performance indicators, store all relevant information and data in one centralized place, generate customized reports, and connect with a global network of peers for best practices. The software claims to improve the value of sponsorship portfolios within the first year through an ongoing process of industry peer review and a customer support team with relevant sponsorship experience.
Borchers - Developing a Trusted Source of Data with SAP Analytics Cloud Stefan Guertzgen
Borchers Americas Inc. develops additives to improve paint drying time and consistency. It implemented SAP Analytics Cloud on SAP Cloud Platform to consolidate data from different systems into a single reporting platform. This allows users to access real-time data from any device, improving decision making and product development. The new system also enhanced customer insights and reduced IT costs.
Borchers - Developing a Trusted Source of Data with SAP Analytics CloudStefan Guertzgen
Additives specialist Borchers deployed SAP Analytics Cloud on SAP Cloud Platform to create a single source of information about operations, opportunities, profitability, and product requirements. Now, users can access data instantly, helping them support customer demand and enabling business growth.
This document provides a summary of the top 10 recommended Salesforce apps for small to medium enterprises. It lists each app, including its purpose and benefits. The apps cover areas like dashboards, duplicate detection, data integration, social media integration, surveys, mapping, electronic signatures, and document generation. Most of the apps are free or offer a free version, with some requiring paid subscriptions. The document is copyrighted by Jobs in Salesforce and provides an overview to help businesses select useful Salesforce apps.
The document discusses SAP HANA Cloud Platform, which is SAP's platform-as-a-service offering. It provides everything needed to build enterprise applications in the cloud, including integration, APIs, analytics, user experience, IoT, security, collaboration, development and operations capabilities. It allows customers to increase business speed and agility by extending SAP solutions to hybrid landscapes. Example use cases and customer stories are also presented to illustrate how Walmart and EnterpriseJungle have leveraged SAP HANA Cloud Platform.
This document discusses the benefits of a paperless management system and ISO system provided by CAW Digital Management & ISO Solutions Ltd. It outlines CAW Digital's history starting in 2013 and developing over 100 systems in their first year. It then discusses some key benefits of their processes, staff portals, customer relationship management systems, business apps with GPS tracking, and paperless ISO systems. The document promotes CAW Digital's customizable digital solutions for businesses and emphasizes benefits like reduced administration time and costs, scalability, and ISO compliance through an integrated paperless system.
The document discusses how various companies are using SAP SuccessFactors solutions including the SAP Jam social software platform to improve collaboration, training, and talent management. It provides examples of how Sun Communities used SAP Jam to strengthen knowledge sharing and foster mentoring. Creative Probers deployed SAP SuccessFactors and Jam to create a culture of sharing and establish expertise in SAP solutions. SAP itself implemented SAP SuccessFactors Learning to make training more accessible on any device.
NetBase provides a comprehensive social media monitoring and engagement solution that helps enterprises proactively monitor conversations, engage customers, and gain insights. The solution integrates with social media management systems to classify posts, route them to the appropriate teams, and provide analytics. It leverages NetBase's social intelligence platform that processes billions of social media conversations using natural language processing to extract structured insights. This helps enterprises increase customer satisfaction, save time and money, avoid crises, and meet compliance needs through timely and relevant customer engagement across social channels.
Consumers claim that they only interact with personalized messaging (72%). And only when it is consistent does personalization matter. Tools are available through Salesforce Marketing Cloud Solutions to coordinate your messages across all conceivable channels. Email Studio, Mobile Studio, Advertising Studio, and Social Studio are a few of them.
Read more: https://www.awsquality.com/services/salesforce-marketing-cloud-services/
10 Do's and Don'ts for Developing an Effective Game-based Sales Reinforcement...QstreamInc
It’s one of the dirty little secrets of sales training: Your reps will forget most of the information relayed to them in just a matter of days.
What experienced sales enablement professionals understand is that sales reps must be able to apply that knowledge to fully encode it into memory and drive the necessary behavior changes.
The good news? A new breed of game-based, sales enablement application, optimized for both engagement and long-term knowledge retention, is quickly becoming a must-have for forward-thinking companies.
For anyone considering investing in a reinforcement solution, our latest Qpaper offers a list of must-do’s (and a few don’ts…) to get the optimal benefit for your reps, and your bottom-line.
The Modern Collaboration Hub: Using Slack and Atlassian to Integrate People, ...Cprime
This document discusses using Slack and Atlassian tools to integrate people, processes, data, and technology. It proposes that connecting messaging, workflows, and products through these tools can improve real-time collaboration. Specific solutions presented include using Slack as a central collaboration hub to unify teams and standardize processes. This would address issues like work fragmentation across disconnected tools by bringing context and information into Slack.
Cómo gestionar mi estrategia social para atención a clientesMundo Contact
Oracle Social provides tools to optimize a company's social media strategy and customer experience. It allows companies to listen to conversations on social media, analyze insights and route them to the appropriate teams. Companies can then engage customers, publish content to multiple channels and amplify messaging. The goal is to transform social interactions into actionable intelligence that drives marketing and sales performance.
This document discusses how Corrao Group, a national business consulting firm, has helped clients maximize their investment in Salesforce over many years. It describes how they helped clients transition from manual, disjointed processes to integrated, automated systems using Salesforce, Pardot, and other tools. This provided benefits like real-time visibility, improved marketing and sales alignment, increased productivity, and better customer engagement. Case studies show impacts like higher response and conversion rates, faster cash flow, and better management of large pipelines. The document promotes Corrao Group's services and experience in custom Salesforce solutions and Account-Based Marketing.
SAP Inside Track Walldorf 2018 - Demistify SAP Leonardo Machine Learning Foun...Abdelhalim DADOUCHE
During this session, my goal is to introduce the SAP Leonardo Innovation system, and then focus on the building blocks available under the SAP Leonardo Machine Learning umbrella.
This session included a series of live demo
Piloting & Scaling Successfully With Microsoft VivaRichard Harbridge
Getting The Most Out Of Microsoft 365 Employee Experience: Today & Tomorrow
There has never been a time where improving the employee experience has been more critical. Organizations need new and innovative approaches and solutions as work and the workforce change. Today, every organization shares a need to enhance how we communicate and engage, collaborate and connect, and manage and develop employees. The question often hard to answer is, what is the best way to meet that growing need, especially in a way that meets it faster, with less cost and risk?Join internationally recognized industry expert and Microsoft MVP Richard Harbridge as he shares insight into the future of employee communication, employee collaboration, and employee management, how Microsoft 365 is changing these digital employee experiences and perhaps more importantly, what organizations are doing today to prepare for it.
Similar to SAP Solution Overview - Cloud for Social Engagement (20)
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What's New in SAP Business One 10.0
For more information, please contact at
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A Comprehensive Guide to DeFi Development Services in 2024
SAP Solution Overview - Cloud for Social Engagement
1. Create Great One-to-One Experiences
at Social Scale
SAP Solution Overview: SAP Cloud for Social Engagement
2. ConneCt with us:
SAP.com/CloudForSocial
SAP Solution overview
SAP Cloud for Social Engagement 1
Social media has become popular
because it allows individuals to have
quick interactions with other individuals,
exchanging information and opinions,
and often inviting group discussion.
As an outgrowth of this mode of communicating, people are using social media to inform their buying decisions on the products
and services they consume in both their personal and business lives. Smart marketing organizations are responding by stepping
up their efforts to engage with individuals in a personal way in order to positively influence these buying decisions. This approach,
however, is not without its challenges:
• How do you scale your organization efficiently to respond
to the volume of social media traffic without dramatically
increasing headcount?
• How do you ensure that messages are handled by the right
expert while ensuring that responses are quick
and consistent?
• How do you track conversations across public and private
channels and across team members to ensure that they
don’t fall through the cracks?
• How do you measure your performance over time and
demonstrate the impact that your social media efforts are
having on customer sentiment?
SAP solves the problem with
intelligence and automation at
social scale.
SAP Cloud for Social Engagement tackles these
problems head-on with an integrated approach to the
social experience. It combines intelligent routing of
Tweets and Facebook posts with response templates
and rich social profile information to give your fans
(and detractors) the best possible experience.
Best of all, you can measure your performance
with powerful integrated analytics that show you
everything from team efficiency to sentiment trends.
3. ConneCt with us:
SAP.com/CloudForSocial
SAP Solution overview
SAP Cloud for Social Engagement 2
Key Features
Intuitive Customer Engagement Across Social and Traditional Channels
• Select the right channel for responses, whether public or private social media, e-mail, web, chat, or phone.
• Manage both marketing and customer service inquiries seamlessly
• Routing and escalation rules ensure that posts are always handled by the right person
• Complete poster profiles that include social details (like followers and Klout score) and customer details
(from CRM or ERP) provide context for appropriate response
• Pre-defined response templates shorten response time and ensure consistency
In-Context Team Collaboration
• Use integrated Feed for instant, efficient collaboration across your entire enterprise
• Crowdsource and share best practices and relevant information in context of customers and posts
• Connect with the extended team including sales staff who are on the road with support for mobile devices
• Share relevant knowledge to support resolution efforts
Intelligent Knowledgebase Integration
• Leverage existing knowledge base content to respond intelligently and consistently
• Increase productivity with automatic recommendations
• Take advantage of the collective team know-how by surfacing similar interactions
• Easily share content with your audience in real-time
Full-Featured Mobile Experience
• Manage cross-channel interactions on iPad - anytime, anywhere
• Increase productivity through access to real-time business information
• Collaborate with social media, marketing, and service teams on important topics
• Track performance through real-time analytics
Robust Analytics
• Track real-time performance with pre-built dashboards
• Use pre-built reports to track response times, handle times, priority and trends
• Dig deeper into data using Microsoft Excel add-in
• Gain greater insight with integrated access to analyses with SAP Business Warehouse
Native SAP ERP Integration
• Access complete customer history including recent orders and payment
• Synchronize master data for consistency across customer, contact, product information