From complex ticketing scenarios in a Call Center to comprehensive Field Service Management scenarios onsite, see how SAP Hybris Cloud for Service can transform your service interactions in a digital world.
To find out more visit SAP Hybris here: http://hybris.com/en/service/cloud-for-service
Why good storytelling matters in HCP engagementViseven
A set of storytelling tips for next-generation pharma marketing - don’t miss the Chance to increase your visual aids’ quality to the maximum level of engagement. Find more about storytelling in pharma marketing at http://bit.ly/2N6jNMq
Introduction to Population Health Analytics, Predictive Analytics, Big Data a...Frank Wang
UNH HCAD 6635 Healthcare Analytics Session 12, the last session of Health Information Analytics. Details of the topics of this session will be covered in HCAD 6637 "Advanced Analytics and Health Data Mining"
THIS PRESENTATION TALKS ABOUT THE KEY ELEMENTS REQUIRED FOR A HOSPITAL MARKETING PLAN. THIS CAN BE USED AS A REFERENCE FOR OTHER SERVICE MARKETING INDUSRTIES.
THANKS
REYAZ K SIDDIQUI
KOL Relationship & Brand Building in Pharma MarketingAnjali Makhijani
Key Opinion Leaders (KOLs) in Pharmaceutical Context are the clinical experts who can play a critical role in influencing the opinion and clinical practice of their peers and also the healthcare organizations. Thus it is important to have KOL Management as a part of the Marketing strategy.
KOL Management is a continuous process that involves identifying the right experts who are interested and aligned with your brand/molecule, profiling their key strengths and segmenting them according to their positions, mindset and collaboration preferences etc.
Involving KOLs throughout the product lifecycle helps in instant feedback, building long-term relationships and customer loyalty in a long run.
Kol program management and marketing functional trans genomicsDemet G. Sag
KOL Identification,
Leader Choice for the Task,
KOL Network and Workshops
Organizing a KOL Program,
KOL Management,
KOL Reimbursement
Marketing and Business Development
Why good storytelling matters in HCP engagementViseven
A set of storytelling tips for next-generation pharma marketing - don’t miss the Chance to increase your visual aids’ quality to the maximum level of engagement. Find more about storytelling in pharma marketing at http://bit.ly/2N6jNMq
Introduction to Population Health Analytics, Predictive Analytics, Big Data a...Frank Wang
UNH HCAD 6635 Healthcare Analytics Session 12, the last session of Health Information Analytics. Details of the topics of this session will be covered in HCAD 6637 "Advanced Analytics and Health Data Mining"
THIS PRESENTATION TALKS ABOUT THE KEY ELEMENTS REQUIRED FOR A HOSPITAL MARKETING PLAN. THIS CAN BE USED AS A REFERENCE FOR OTHER SERVICE MARKETING INDUSRTIES.
THANKS
REYAZ K SIDDIQUI
KOL Relationship & Brand Building in Pharma MarketingAnjali Makhijani
Key Opinion Leaders (KOLs) in Pharmaceutical Context are the clinical experts who can play a critical role in influencing the opinion and clinical practice of their peers and also the healthcare organizations. Thus it is important to have KOL Management as a part of the Marketing strategy.
KOL Management is a continuous process that involves identifying the right experts who are interested and aligned with your brand/molecule, profiling their key strengths and segmenting them according to their positions, mindset and collaboration preferences etc.
Involving KOLs throughout the product lifecycle helps in instant feedback, building long-term relationships and customer loyalty in a long run.
Kol program management and marketing functional trans genomicsDemet G. Sag
KOL Identification,
Leader Choice for the Task,
KOL Network and Workshops
Organizing a KOL Program,
KOL Management,
KOL Reimbursement
Marketing and Business Development
Aligning the Activities and Goals of Field Based Teams for
Strengthened Corporate Sustainability
• Examining the disconnect between field based medical and corporate initiatives
• Acquiring and synthesizing field insights to drive clinical and corporate decision-making
• Demonstrating value of the expensive MSL and Advisor roles to the company
The Medical Science Liaison role is growing and being utilized in a number of various ways by different companies. This presentation discussed how they are being utilized.
By the Numbers: The Importance of Healthcare Consumer ExperienceInfluence Health
The age of healthcare consumerism is here. We've gathered the statistics and insights to show you not only why you need to be paying more attention to your patients' and consumers' needs but also help make a business case for technologies and services to help you deliver better digital experiences.
Description of the ELITE Program based on four pillers: 1. the prescriber insight - 2. the brand preference mix - 3. the the high impact interactions - 4. Job passion
10 essential questions for successful kol managementexecutiveinsight
Here we present 10 questions to ask yourself when planning your KOL management strategy. In questions one to five, we first ask who you should reach out to and what to aim for with a KOL management programme. In the following questions we will examine how you can optimise the working relationship in a way that benefits all parties involved.
Your Problem
You need to prepare your organization for a crisis, and need to learn best practices for getting the job done.
Our Solution
A crisis communications plan is the first line of defense for your organizations reputation, and in some cases can actually help save the lives of your employees themselves.
In this How-To Guide you will discover how to:
Build your Crisis Communications Team
Empower them with a step-by-step plan for any crisis
Describe exactly who they should contact and when
Explain the entire crisis management process from start to end
Throughout this guide we will also be linking to ‘Resources’, in the form of ‘Tools’, ’Templates’ and ‘Checklists’ you can leverage to prepare your organizations crisis response. With these resources and processes in your company's tool belt, you can rest assured that if a PR-related emergency occurs, you will be ready to protect your brand from disaster, and guard your employees from harm.
Key Benefits
leverage PR Crisis Communications best practices
understand the five stages for any crisis response
links to 24 additional PR Crisis tools
Dewanstudio digital agency from Indonesia, since 2007 has develop for website, application website, brand identity, printing design and website maintenance, web design. Dewanstudio believe of the digital marketing is the future and connected.
The book has been designed to serve as an essential insight
necessary to understand CRM (Customer Relationship Management)
that especially meets the requirements of T5 MBA students of KTU
specializing in marketing. Substantive coverage has been given to
topics like CRM technology, Sales Force Automations, Enterprise
Marketing Automation, implementing CRM, Application Service
Provider, Impact of CRM on Marketing Channels and CRM Tools.
Visdios is a specialist in key opinion leader management, development, implement process and also manage all kind of KOL solutions across your company. We engage with our valuable customers to get a real understanding of their business requirements.
http://visdios.com/kol-management-india/
Emotional marketing strategy
- Five approaches to emotional marketing that can turn casual consumers into brand fans is explained briefly in this presentation
Operational CRM generally refers to services that allow an organization to take care of their customers. It provides support for various business processes, which can include sales, marketing and service. Contact and call centers, data aggregation systems and web sites are a few examples of operational CRM. If your company has a high customer turnover, or perhaps high service costs, Operational CRM Solutions is a tool that can help you solve your problems. The high tech expertise of CRM gives you access to information about your customer as well as giving you a clear view of your customers needs.
t is a systematic approach to analyze customer data and interactions to improve various business processes in Sales, Marketing and Service. The main purpose of Analytical CRM is to gather customer information from various channels and gain knowledge about customers’ behaviors and buying pattern as much as possible. It helps an organization to develop new marketing strategy, campaign management, customer acquisition and retention.
All You Wanted to Know about KOL Management.
This is a special issue with a focus on Pharma KOL Management as an introduction to the KOL Management Workshop by Knowledge Media Venturz
Sales, Marketing and Artificial intelligence: Science Fiction or Reality?SAP Customer Experience
Live from Sales 3.0 Conference, the Sales and Marketing event of 2017! Johann Wrede, Global VP of Strategic Marketing at SAP Hybris uses The Matrix, Space Odyssey, The Jetson's, Star Trek and more to trace the lineage of how we live today in the future with Artificial Intelligence. Learn what it means for Sales and Marketing with SAP Hybris.
For more from SAP Hybris please visit us at: http://www.hybris.com
Aligning the Activities and Goals of Field Based Teams for
Strengthened Corporate Sustainability
• Examining the disconnect between field based medical and corporate initiatives
• Acquiring and synthesizing field insights to drive clinical and corporate decision-making
• Demonstrating value of the expensive MSL and Advisor roles to the company
The Medical Science Liaison role is growing and being utilized in a number of various ways by different companies. This presentation discussed how they are being utilized.
By the Numbers: The Importance of Healthcare Consumer ExperienceInfluence Health
The age of healthcare consumerism is here. We've gathered the statistics and insights to show you not only why you need to be paying more attention to your patients' and consumers' needs but also help make a business case for technologies and services to help you deliver better digital experiences.
Description of the ELITE Program based on four pillers: 1. the prescriber insight - 2. the brand preference mix - 3. the the high impact interactions - 4. Job passion
10 essential questions for successful kol managementexecutiveinsight
Here we present 10 questions to ask yourself when planning your KOL management strategy. In questions one to five, we first ask who you should reach out to and what to aim for with a KOL management programme. In the following questions we will examine how you can optimise the working relationship in a way that benefits all parties involved.
Your Problem
You need to prepare your organization for a crisis, and need to learn best practices for getting the job done.
Our Solution
A crisis communications plan is the first line of defense for your organizations reputation, and in some cases can actually help save the lives of your employees themselves.
In this How-To Guide you will discover how to:
Build your Crisis Communications Team
Empower them with a step-by-step plan for any crisis
Describe exactly who they should contact and when
Explain the entire crisis management process from start to end
Throughout this guide we will also be linking to ‘Resources’, in the form of ‘Tools’, ’Templates’ and ‘Checklists’ you can leverage to prepare your organizations crisis response. With these resources and processes in your company's tool belt, you can rest assured that if a PR-related emergency occurs, you will be ready to protect your brand from disaster, and guard your employees from harm.
Key Benefits
leverage PR Crisis Communications best practices
understand the five stages for any crisis response
links to 24 additional PR Crisis tools
Dewanstudio digital agency from Indonesia, since 2007 has develop for website, application website, brand identity, printing design and website maintenance, web design. Dewanstudio believe of the digital marketing is the future and connected.
The book has been designed to serve as an essential insight
necessary to understand CRM (Customer Relationship Management)
that especially meets the requirements of T5 MBA students of KTU
specializing in marketing. Substantive coverage has been given to
topics like CRM technology, Sales Force Automations, Enterprise
Marketing Automation, implementing CRM, Application Service
Provider, Impact of CRM on Marketing Channels and CRM Tools.
Visdios is a specialist in key opinion leader management, development, implement process and also manage all kind of KOL solutions across your company. We engage with our valuable customers to get a real understanding of their business requirements.
http://visdios.com/kol-management-india/
Emotional marketing strategy
- Five approaches to emotional marketing that can turn casual consumers into brand fans is explained briefly in this presentation
Operational CRM generally refers to services that allow an organization to take care of their customers. It provides support for various business processes, which can include sales, marketing and service. Contact and call centers, data aggregation systems and web sites are a few examples of operational CRM. If your company has a high customer turnover, or perhaps high service costs, Operational CRM Solutions is a tool that can help you solve your problems. The high tech expertise of CRM gives you access to information about your customer as well as giving you a clear view of your customers needs.
t is a systematic approach to analyze customer data and interactions to improve various business processes in Sales, Marketing and Service. The main purpose of Analytical CRM is to gather customer information from various channels and gain knowledge about customers’ behaviors and buying pattern as much as possible. It helps an organization to develop new marketing strategy, campaign management, customer acquisition and retention.
All You Wanted to Know about KOL Management.
This is a special issue with a focus on Pharma KOL Management as an introduction to the KOL Management Workshop by Knowledge Media Venturz
Sales, Marketing and Artificial intelligence: Science Fiction or Reality?SAP Customer Experience
Live from Sales 3.0 Conference, the Sales and Marketing event of 2017! Johann Wrede, Global VP of Strategic Marketing at SAP Hybris uses The Matrix, Space Odyssey, The Jetson's, Star Trek and more to trace the lineage of how we live today in the future with Artificial Intelligence. Learn what it means for Sales and Marketing with SAP Hybris.
For more from SAP Hybris please visit us at: http://www.hybris.com
Marketer accepts a 2% conversion rate as ‘good’, ignoring the effect on the 98% who do not convert. The customer is one of hundreds of thousands of targets, and is bombarded with irrelevant marketing. The Hybris Marketing suite enables real-time contextual marketing. Engage customers, delight them, and cultivate brand relationships by marketing to an audience of one.
The Future of Sales - Disrupt, Align and Connect to Your Customer's JourneySAP Customer Experience
What's the most powerful thing you produce? An engaged customer!
Jamie Anderson, CMO, SAP Hybris shares with a Selling Power Magazine Sales 3.0 Conference audience the way in which to harness the power of change to disrupt the selling environment.
For more about SAP Hybris Sales Cloud, visit: http:www.hybris.com/sales
Mail volumes have decreased dramatically since the proliferation of the internet. Revenues are going down and costs are going up. Postal organizations are trying to cut costs, but unfortunately the cost savings alone are most likely not enough to turn things around. Postal providers need to act. They have to adapt their business and conduct an innovation strategy. This has to happen in traditional mail services, but also in finding new growth drivers in order to differentiate themselves to survive. Discover what are the monetization challenges and revenue management process renovations associated with this needed transformation.
Part of the Beyond CRM webinar series, this deck is a webinar to be delivered by John Heald, SAP Hybris, around the omnichannel customer journey and how to deliver service excellence. Agents today require context and real-time customer insight.
Go Beyond CRM -with SAP Hybris Service Solutions: http://www.hybris.com/en/service
Are you looking to enable contextual, consistent, and relevant experiences regardless of channel or device throughout the customer journey - in real-time? SAP Hybris can help! Learn more about creating your own microservices solution with yaas, by SAP Hybris.
In this deck you will find best practices for marketing in the high tech industries. See how the NHL, Samsung, Nikon and more are using techniques such as contextual marketing and predictive analytics to be more relevant to their customers.
Simplifying the Front Office with SAP Hybris Cloud for Sales Retail ExecutionSAP Customer Experience
Learn about our single platform that brings together: marketing, sales, service, and commerce (includes the #1 Omnichannel solution, SAP Hybris) to ensure seamless digitization of the entire customer experience. SAP Customer Engagement and Commerce powered by the HANA Platform enables a 360-degree view of your customers and consumers, real-time interaction and sophisticated predictive analytics, fully integrated to the core transactional system.
Are you delivering great experiences? Take this free Customer Experience assessment to find out: http://spr.ly/60098Er7c
A great customer experience is the cost of doing business across the Asia Pacific region – CMO Council concludes after surveying 287 senior marketing executives across this region. This rising expectation in Asia is outpacing the rest of the world. But yet, only as low as 2% consumers surveyed felt they had their expectations exceeded. That has made contextual marketing no longer a thing of the future, but rather a necessity for any brand to succeed today.
Start your SAP Hybris Marketing Free Trial - here! http://hybris.com/en/free-trial-marketing
What consumers want from marketer is, simply, simplicity – Harvard Business Review reported.
Marketing, however, is not a simple thing. Digitalisation has caused a customer’s journey to no longer be a linear one, as it cuts a multitude of digital and physical brand touch points. Yet understanding the consumer’s intent and where the consumer is likely to be for each of these phases, is crucial for any marketer to be able to deliver a contextual, meaningful marketing effort.
That’s not all. The topic of data – big, small, dark, as well as, analytics remains important. But as marketers, are you harnessing all of this data to help simplify the customer experience?
Join us in an upcoming webinar as we uncover the power of contextual marketing and how SAP Hybris Marketing solution will enable you to deliver that relevant experiences your consumers call, simplicity.
Going Beyond Digital Disruption: harnessing the power of 'Design Thinking'SAP Customer Experience
The customer journey has no boundaries, it flows between channels, devices and departments.
* How is your marketing organization dealing with providing a seamless customer experiences across your entire company?
* Are your sales and marketing forging a strong, collaborative alliance that enables them to work in harmony?
* Do your marketing and commerce teams have the same vision of the right customer experience?
Disruptive innovation is only achievable if you are findings the problems worth solving, and empowering yourself and your teams with the right problem solving tools.
Nicholas keynote will explore how SAP has been harnessing the power of ‘Design Thinking’ reveals the linkages between “design” and disruptive products, services, and even business model innovation.
Provide your customer service agents with the customer and solution details they need for a successful service interaction, at their fingertips. Know which field service resources are available at any given time to address a customer need and increase utilization. With collaboration tools and knowledge bases, service agents will be able to tap into the combined company knowledge instantly and increase the speed it takes to solve a customer issue.
Optimize Field Service Management with Mize FSMMize Inc.
Improving Customer satisfaction, retention, and predictable revenues from loyal customer base is critical for growing aftermarket revenues and profitability. Customer-Centric Field Service Management can enable you and your dealer/service partners to drive customer experience and sales of service and maintenance agreements while improving the effectiveness of field service delivery.
Mize Field Service Management (FSM) solution powered by Connected Customer Experience Platform and Smart Blox enables you to:
Simplify customer’s access to all services and buying of service plans using My Customer Portal
Improve Technician productivity with Channel Connect Mobile App
Unify Field Service Operations with Customer Central to orchestrate Warranty, Service Plans, Support, Service Parts, and Knowledge
Mobile Monday Switzerland #38 - coresystems presentation on Delivering on Cus...MobileMonday Switzerland
"Delivering on Customer's Expectations"
Presentation given by Jos Nickmans, Sales Responsible at coresystems
Mobile Monday Switzerland Event #38 on Mobile Field Services, 13th Oct 2014, Zürich.
This Document contains the Case Study of SURE! Unified Communications. SURE! is a Magnaquest product. SURE! is an end-to-end Subscription Lifecycle Management Platform from Magnaquest. SURE! supports different domains like Cloud (IaaS, SaaS, Unified Communication) Broadband (FTTX, WiMAX, Wi-Fi, Cable, ADSL) , Dual Play, Triple Play Telecom, MVNO & M2M, Pay TV (Cable, DTH, DTT, Broadcaster, IPTV, OTT) and Home Utilities. SURE! has been redefining and catalyzing ROI of our clients, spread globally, in verticals like Media & Entertainment, Broadband and Cloud businesses, with a product suite spanning Billing and Revenue Management, CRM, Session Control, OSS and Campaign management.
Transform Your Business with Dynamics 365 Field Service.pdfField Service
• Discover how Dynamics 365 Field Service can revolutionize your business. Gain real-time insights, enable proactive maintenance, and leverage intelligent planning to enhance customer satisfaction and operational efficiency.
IoT Based SaaS Enabled Solutions for Hospitality
https://www.gcrcloud.co.in/industry-hospitality/
The success of any hospitality business is largely dependent on customer satisfaction. Large investments go into creating the right environment and services of the highest quality to achieve customer satisfaction. High growth and profitability are the resulting rewards of customer satisfaction. Return on investment (ROI), is the criterion for evaluation of success.
Contact US
Call : + 91-22-25501007 / + 91-9324031818
Email : sales.india@gcrcloud.com
Website : www.gcrcloud.co.in
SURE! Subscription Billing & Relationship Management for IaaS providers SURE!
Learn how SURE! end to end Subscription Billing and Relationship Management can become a right solution for IaaS providers to streamline their business models.
SURE! is a Magnaquest product. SURE! is an end-to-end Subscription Lifecycle Management Platform from Magnaquest. SURE! supports different domains like Cloud (IaaS, SaaS, Unified Communication) Broadband (FTTX, WiMAX, Wi-Fi, Cable, ADSL) , Dual Play, Triple Play Telecom, MVNO & M2M, Pay TV (Cable, DTH, DTT, Broadcaster, IPTV, OTT) and Home Utilities. SURE! has been redefining and catalyzing ROI of our clients, spread globally, in verticals like Media & Entertainment, Broadband and Cloud businesses, with a product suite spanning Billing and Revenue Management, CRM, Session Control, OSS and Campaign management.
Field force tracker can take care of all your field service needs – from work order management to invoicing, estimation, Inventory management, scheduling, timesheets, Contracts, employee tracking Our Web-based Field Service Management Software will streamline Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Tracking, Contracts, Estimates, Invoices, Payments and Accounting entirely online.
Digital Transformation Road Map for Customer Service with Dynamics 365Manish Chauhan
Dynamics 365 for Customer Service: Digital Transformation Road Map for Customer Service with Dynamics 365. Drive digital transformation with a new approach to customer relationship management (CRM) solutions for a comprehensive view of your customers.
Why Cloud Computing Matters: The NetSuite PlatformNet at Work
ERP/CRM/Ecommerce in a unified platform
Personalized Dashboards / Business Analytics
End-to-end visibility - 360-degree views
Multi-Company and Multi-Currency with real-time consolidations
Project Accounting and Project Management
Workflow Automation and Approval Processes
Ever wonder how businesses will survive when customers specify the terms of your relationship? We found some striking trends you’ll want to take a look at.
Explore the Five Trends.
See what they are and discover ways that brands like yours can adapt to succeed in the future.
Learn more about how SAP Leonardo is driving business results please visit: http://sap.to/6007EuIkl
From the rise of customer advocacy to ever-changing consumer expectations, 2018 has been a rollercoaster year for businesses on their journey to deliver memorable customer experiences. As the ball drops on 2019, the CX landscape will become even more complicated to navigate and win. Not only in terms of engaging your customers, but also for organisations to deliver on. With a focus on a proliferation of even more engagement channels, the era of customer care, the rise of dark social, the age of platform agility, you'll be amazed at whats in store for 2019! Join us for this virtual master class as we dive into the trends that are shaping CX for 2019 and beyond.
To find out more about the future of CX, visit us at:
https://cx.sap.com
True personalization is at the individual level, rather than at the segment level. In this presentation by Bernard Chung, SAP Customer Experience at the Argyle Executive Forum, you'll learn how to utilize real-time contexts to deliver the best customer experiences.
Learn more about SAP Marketing Cloud here: https://cx.sap.com/en/products/marketing
In this presentation, we explore mega trends driving the need to build trusted customer relationships and why a robust customer identity management platform is critical. Learn from this in-depth and contextual case study of our Australian-based customer, Goodlife Health Clubs. We will also discuss global privacy regulations beyond GDPR and turning compliance into opportunity.
For more info from SAP Hybris, please visit us at: https://hybris.com/en/products/customer-data-cloud
Featuring global thought leader and futurist Anders Sörman-Nilsson in our third-annual Omnichannel Master Class, learn how to design a frictionless customer experience. Anders shares fascinating case studies and best practices from smart brands that understand how intelligent technologies can amplify customer service, create compelling customer experiences, remove friction and transform lives. Anders also discusses how emerging technologies such as Artificial Intelligence, Virtual Reality and the Internet of Things that are enabling more and more brands to become truly ‘seamless’.
For more information on SAP Hybris, please visit us at: https://www.hybris.com
Learn how you can engage with digitally connected customers and why building such meaningful relationships with these customers is a priority for today’s businesses. We also explore how to win and have a unique, differentiated customer experience, from real-life customer success stories.
For more info from SAP Hybris, please visit us at: https://hybris.com
In an increasingly challenging digital economy landscape, and with data breaches making the headlines recently, we explore how customer identity management is critical and where it sits - for businesses striving to deliver great customer experiences. The panel discussion comes complete with real-life examples and success stories, statistics, and a peek into the future with AI and much more.
For more info, visit: https://www.hybris.com/en/products/gigya
The Perfect Store Execution (Picture of Success) allows manufacturers of consumer goods to deliver the right product, in stock, at the right time, with flawless store visit execution.
For more from SAP Hybris, please visit us at: https://www.hybris.com/en/
The Consumer-Driven Digital Economy: Creating value in a digital world where ...SAP Customer Experience
The time to unleash the power of digitization is now, both to maintain a healthy business and to drive new growth, and to balance current infrastructure and future innovation without disruption.
Here we offer our perspective on the future of the industry and how SAP contributes to the transformation of the consumer-driven digital enterprise.
Businesses always had to adopt to stay relevant. At Celonis, we believe that the next big change will be using big data analytics to create Magic Moments for your customers. Learn in this session how you can leverage the 360° customer view in the back- and front office to improve your customers’ journey. https://www.hybris.com/
Empower Store Associates with Mobile Apps to Reinvent the In-Store ExperienceSAP Customer Experience
Empower store associates with the right mobile tools. Retailers’ biggest competitive advantage is often the experience they create in their physical stores. In this session, Tulip Retail will describe mobile in-store solutions that improve service, drive sales, build customer relationships, and revolutionize shopping. Turn workers into experts and brand ambassadors, improve productivity and drive increased ROI. For more info, visit: https://www.hybris.com/en/solutions/industries/retail
Unleash Your B2X Potential with Flieger Plug & Play Based on SAP Hybris Solut...SAP Customer Experience
See how setting up individual B2X stores for your distributors and partners could help amplify your business and increase revenue. Learn how to implement effective B2X stores quickly, maximizing your returns. Your marketplace starts here. https://www.hybris.com
Join Mindray Medical International Co., a leading global developer, manufacturer, and supplier of medical devices to hear how they use SAP Hybris Cloud for Customer to deliver on their mission of making high-quality medical products more accessible and affordable around the world. With an integration with SAP ERP, Mindray had implemented SAP Hybris Cloud for Customer to get real-time insight of customer demand, generating business leads and opportunities, driving data-driven decision-making. https://www.hybris.com
Gain timely insights into the business impact of your sponsorship. Explore the benefits offered by our brand impact application that uses computer vision to analyze brand exposure in video. See how this robust, highly scalable solution gives you financial transparency and the opportunity to measure what you pay your sponsorship for.
Lisa Hornschemeier, SAP Commerce Leader at Microsoft, talks about how Microsoft is using SAP Hybris Billing as part of their order-to-cash commerce systems. https://www.hybris.com/commerce
Distribuidora Internacional de Alimentación, S.A. (DIA) is a Spanish international hard-discount supermarket chain with 7,799 stores in the countries in which it operates: Spain, Portugal, Brazil, Argentina and China. Join Diego Sebastian de Erice to hear how DIA is advancing their digital transformation with SAP Hybris Commerce solutions. Learn more: https://www.hybris.com/commerce
Distribuidora Internacional de Alimentación, S.A. (DIA) is a Spanish international hard-discount supermarket chain with 7,799 stores in the countries in which it operates: Spain, Portugal, Brazil, Argentina and China. Join Diego Sebastian de Erice to hear how DIA is advancing their digital transformation with SAP Hybris Commerce solutions. Learn more: https://www.hybris.com/commerce
Deliver the personalized, relevant experiences customers are demanding while paying increased attention to privacy. See how customer identity and access management (CIAM) from Gigya makes it possible for global organizations to manage customer data to deliver insights and personalization, while staying compliant with privacy laws, including the European Union's upcoming General Data Protection Regulation (GDPR). Learn more: https://www.hybris.com/
Franck Cohen, chief commercial officer at SAP, discusses the impact of artificial intelligence (AI) on e-commerce. From in-store analytics to digital assistants, AI is transforming e-commerce. Since 2012, AI commerce companies have raised US$990 million across 201 deals in the United States and Canada, as well as India, France, the United Kingdom, Singapore, Israel, and others. Join us for a discussion on how retail giants and start-ups alike can benefit from using this new technology today. Learn more: https://www.hybris.com/commerce
Welcome to the Cognitive and 5G Era. Join us to see how IBM Cognitive, the Internet of Things and Microservices are changing the customer experience for this new wave. We’ll discuss the IBM-SAP global partnership in the Telco & Media industry, and how it delivers game-changing customer experiences enabled by SAP Hybris and IBM Cognitive. Learn more: https://www.hybris.com/en/solutions/industries/telecommunications
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
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Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
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Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
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Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
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Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
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8. EXPERIENCE MANAGEMENT
COMMERCE MARKETING SERVICE SALES
DATA & PROCESS MANAGEMENT
PLATFORM, INFRASTRUCTURE, INTEGRATION
SAP Hybris Cloud for Service
The Channels Your
Customers Want
Personalized
Interactions Every
Time
The Right Insight at
the Right Time
Be Mobile Integrated with Your
Enterprise
REVOLUTIONIZE SERVICE ENGAGEMENTS
WITH SAP HYBRIS CLOUD FOR SERVICE
Contact center and field service solution
that create end-to-end service excellence
9. THE CHANNELS YOUR CUSTOMERS WANT
MEET YOUR CUSTOMERS IN THE
CHANNEL OF THEIR CHOICE
Serve customers at their terms through their
preferred communication channels.
From a community, to a video chat, to a
storefront, meet customers in the environment
they prefer to interact in and answer their
inquiries seamlessly from channel to channel
10. THE RIGHT INSIGHT AT THE RIGHT TIME
Provide your service agents with the
customer and solution details they
need for successful service interactions
Know which field service resources are
available at any given time to address a
customer need and increase utilization.
Use collaboration tools and knowledge
bases, to tap into the combined company
knowledge instantly and increase the
speed it takes to solve a customer issue.
11. PERSONALIZED INTERACTIONS EVERY TIME
EMPOWER EMPLOYEES AT THE POINT
OF INTERACTION
• With access to customer profiles, order
history, service history, feedback and
preferences, enable your agents to deliver
know your customers
• Use past service engagements to offer
relevant and timely offers, rewards,
discounts, and personalized treatment
12. BE MOBILE
Equip Field Technicians with the tools
they need to address customer issues
quickly and efficiently
Equip your field agents to look up
inventory information and order spare
parts right from their smart device on the
job.
Drive productivity and resolve service
requests with the intuitive user interface
on mobile devices.
13. INTEGRATED WITH YOUR ENTERPRISE
Your service teams must be closely
connected to your entire enterprise
Operate as a single brand across
channels, orchestrating customer
experiences – both pre- and post-
sale – across all touch points.
14. SAP CLOUD FOR SERVICE
Mobility
• Manage service & work
requests on iPad /tablet –
anytime, anywhere
Solution Finder
• SAP Knowledge Central by Mindtouch*
• SAP Jam*
• Integrate with existing knowledge base
• Context-sensitive recommendations
• Easily share content with customers
• EMail
• Phone (CTI)*
• Chat*
• SMS*
• Web self-service portal*
• Branded communities*
• Social Media* (Twitter, FB, Youtube)
Omni-channel Service
Collaboration
• Contextual social collaboration with
integrated feed (native & SAP Jam*)
• Video/Chat via Genband*
Integration
• Native integration with SAP ERP
and SAP CRM, hybris Commerce
• Open API/ODATA Console
Analytics
• Real-time service
performance with pre-built
dashboards
• Embedded reports response
times, handle times, priority and
escalation trends
Productivity
• E-mail Response Management
• Routing and escalation rules
• Workflows, notifications, approvals
• Service Request Management
• Resource Scheduling
• Time Recording
• End-to-End Field Service execution
• Deal Desk execution
• Employee Help Desk
*Additional license required (includes SAP or Partner solution)
Personalization
• Flags
• Tags
• Shelf
• Quick Creates
• User-Defined Fields
• Favorites
15. END-TO-END FIELD SERVICE MANAGEMENT
Omni-channel support
Service ticket handling
Knowledge management
Approval workflow
Warranty, Contract and
SLA determination
OMNI-CHANNEL
CUSTOMER SERVICE
Planned labor and parts
Planned tasks and
checklists
Advance shipment of
parts
Optimize schedule and
resource assignment
PLANNING &
RESOURCE
SCHEDULING
Parts confirmation,
ordering (*) and returns
Van Stock, Parts catalog
Time Recording and
Expenses
Counter readings
Work Instructions
Visit reports and
customer signature
FIELD SERVICE
EXECUTION &
CONFIRMATION
Billing
Cost allocation and
revenue recognition
Parts logistics
Real-time reporting
and KPI’s
FINANCE,
LOGISTICS &
ANALYTICS
Manage customer
installations
Service & Parts catalog
Manage service
contracts and
maintenance plans
QUOTE & SERVICE
CONTRACT
Routing, queuing and
escalation
Social collaboration and
real-time
communications
Predictive maintenance
and service
TECHNICAL &
REMOTE SUPPORT
16. OMNI-CHANNEL SUPPORT AND SERVICE TICKET HANDLING
Seamless Ticket and Case Management
Support :
Visualize main and sub-tickets in hierarchical list,
group tickets from queue and perform bulk actions on
sub-tickets
Enable customer service communication across
multiple contact channels (phone, email, chat)
Efficiently monitor, control and manage contact center
operations in real-time
Connect your office and mobile experts to serve your
customers
Integrate communications with
business processes
Define multi-level role-based approval rules
17. KNOWLEDGE MANAGEMENT
Deliver a knowledge platform for
service agents and customers with
SAP Jam Collaboration:
Contextual access to most relevant
support information
Content ranked based on user feedback
Track and analyze customer needs
and behavior
18. FULL-FEATURE MOBILE EXPERIENCE
Responsive Offline Mobile with
Cloud for Service:
Manage work tickets on any iOS, Android or
Windows Tablet – anytime, anywhere
Increase productivity through access to real-time
business information
Collaborate with service team on important topics
Track Service Performance
through real-time analytics
Mobile applications included in subscription at no
extra costs
19. MANAGE CUSTOMER INSTALLATIONS
With Field Service Management
capabilities in Cloud for Service:
Track multiple equipment records for an installation
point (location)
Track multiple components (parts) for an equipment
record
Capture notes, serial numbers, and other installation
data associated with an equipment installed at a
customer location
Track service history
Replication of functional locations and equipments
from SAP ECC
Assign one or multiple measurement logs to
registered product, and take measurement readings
throughout lifecycle
20. MANAGE SERVICE CONTRACTS AND MAINTENANCE PLANS
Maintain Service Level Agreement
Define covered products and installed bases,
entitled products and services, price agreements,
renewal and cancellation terms and conditions
Configure workflows and notifications
Schedule Preventative Service using Maintenance
Plans
Define maintenance plans and covered installed
bases
Automatic creation of work tickets based on
recurring time-based or counter-based schedule
Link maintenance plan to service contract
21. EFFICIENT SERVICE PLANNING IN WORK TICKET
Comprehensive Service Level Objectives
Calculate first response, next response, resolution,
on-site arrival, fixed and completion due date with
SLO determination
Complete technical and business view on service
activity, including surveys, categorization, notes
and attachments
Prepare work ticket execution, including planning
of service parts and labor, and assign preferred
service engineer
22. THE RIGHT PEOPLE, FOR THE RIGHT JOB, AT THE RIGHT TIME
Allocate Technicians with built-in Resource
Scheduler
Provides embedded resource scheduling of work
tickets, with real-time visibility on technician’s
calendar via desktop or mobile
Time Entry & Time Reports
Easy recording of productive and non-productive
time for technicians
Multi-level approval workflow and reports for
service leaders
23. PARTS CONFIRMATION, ORDERING AND RETURNS
Provide service technicians with interactive 3D
visualization of equipment assembly
Identify parts accurately for service order
Improve first time fix rate with 3D animation of
repair and maintenance procedures
Leveraging Standard ECC Integration
Planning and trigger of advance shipments, and
consumption of spare parts from technician stock
Consume parts from product list, determined from
reference product or maintenance plan
24. FINANCE, CONTROLLING, & LOGISTICS INTEGRATION
Creation of Internal Order for revenues and
costs collection
Billing request for billable services and parts,
based on Time & Material or Fixed Price
Time posting in CATS on Internal Order
Service parts consumption from Technician
Consignment Stock
Advanced Shipment of service parts to customer
consignment stock
Service parts returns handling
26. SAP HYBRIS KNOWLEDGE CENTRAL
BY MINDTOUCH
Deliver the most relevant information
to customers and agents using:
Natural language search and processing tools
Content ranking technology
Powerful analytics
Relevant product information from internal and
external experts
27. SAP HYBRIS REAL-TIME COMMUNICATOR
BY GENBAND
Improve workflow communications
processes by:
Enabling sales, service and business
professionals to instantly chat, video
conference and collaborate in real-time
with their customers and coworkers.
28. REVOLUTIONIZE SERVICE ENGAGEMENTS AND
DELIVER END-TO-END SERVICE EXCELLENCE
CREATE
a consistent,
omni-channel
experience across
every touchpoint
in the customer
journey
first call resolution
rates through
seamless self-
service, engagment
center and field
service interactions
INCREASE DELIVER
exceptional
customer service
through unassisted
and assisted service
management
CONNECT
customers and
agents with the
right information
at the right time in
the channel of
their choice
29. IT’S TIME TO GO BEYOND TRADITIONAL CRM
WITH SAP HYBRIS SERVICE SOLUTIONS
THE RIGHT INSIGHT
AT THE RIGHT TIME
PERSONALIZED
INTERACTIONS
EVERY TIME
THE CHANNELS
YOUR CUSTOMERS
WANT
INTEGRATED TO
YOUR ENTERPRISE
BE MOBILE
We have entered into a digital vortex! Unmet needs in the market and in our societies can now be addressed through digital means. Now Consumers want more value for less income. The center of the Digital Vortex symbolizes a “new normal” characterized by rapid and constant change as industries become digital. The Industry that will experience the most digital disruption by 2020 is technology products and services
[Talk track:]
Fundamentally, a number of key things have changed the world of customer service. We all know this from our own personal and professional lives, because everyone of us interacts with customer service organizations day-in and day-out.
First of all, we’re expecting great choice in how to interact with customer service. A study shows that more than half of all U.S. firms offer at least 6 interaction channels for customer service.
Also, we’ve never been more willing to jump ship: Another study revealed that 89% of consumers have stopped doing business with a company after experiencing poor customer service.
Lastly, customers have become much more educated and empowered: 73% of firms trust recommendations from friends and family, while only 19% trust direct mail
[Talk track:]
Customers expect…
to use a broad variety of communication channels to interact with a company
That companies should know what they want before they ask for it
the service agent to be always one step ahead, and the agent should know who I am so that he/she can anticipate my needs
service to be agile – being able to start an interaction in one communication channel and complete it in another
The Consumer Economy, whose customer interaction model was built on the control of information, has given way to the new Digital Economy. This economy is one where customers are digitally connected, socially networked, and better informed than ever before. They have become savvy consumers in their personal lives, and sophisticated buyers at work. They expect to be able to inform themselves, make a purchase, or get assistance on any channel they choose, with each new interaction personalized in the context of the last one. Their tolerance for fragmented experiences is lower than ever. They are very much in control of their own customer journey and expect to be engaged by the companies they do business with.
Talk Track:
Meet your customers in the channel of their choice. Your customers expect to be served at their terms, and through their preferred communication channels. Whether they have a question on a promotion they see on their phone or on a “How To” video they viewed on YouTube,” meet your customers in their preferred communication channels and answer their inquiries seamlessly.
Talk Track:
Provide your customer service agents with the customer and solution details they need for a successful service interaction, at their fingertips. Know which field service resources are available at any given time to address a customer need and increase utilization. With collaboration tools and knowledge bases, service agents will be able to tap into the combined company knowledge instantly and increase the speed it takes to solve a customer issue.
Talk Track:
Value customers through very relevant and timely offers, rewards, discounts, and highly personalized treatment. Empower employees at the point of interaction by giving them access to customer profiles, order history, service history, feedback and preferences to deliver personalized interactions every time.
Talk Track:
Service managers and field service technicians need complete mobile access. Field service agents should be equipped with the tools they need to address customer issues quickly and efficiently. Equip your field agents to look up inventory information and order spare parts right from their smart device on the job. Drive productivity and resolve service requests with the intuitive user interface on mobile devices.
Talk Track:
Your service teams must be closely connected to your entire enterprise. Today, potential customers are already seeking information from companies through service platforms before they make their first purchase decision. Operate as a single brand across channels, orchestrating customer experiences – both pre- and post-sale – across all touch points.
SAP Cloud for Service is deigned to “WOW” the customer, the customer service agent, and the field service technician.
Delivering core customer service in the cloud, SAP Cloud for Service and SAP Cloud for Social Engagement offer intuitive service ticket solutions across any channel, rich service analytics, and seamless integration with your existing knowledgebase as well as your ERP and CRM systems. It also covers:
[SELECT RELEVANT ELEMENTS FROM THE SOLUTION DETAILS BELOW]
Omni-Channel Service
E-mail
Phone (CTI)
Web self-service portal
Chat
Branded Communities
Social Media *
Productivity
E-mail response management
Routing and escalation rules
Knowledge base
Integration with existing knowledge base
Context-sensitive recommendations
Easily share content with customers
Collaboration
Contextual social collaboration with integrated feed
Analytics
Real-time service performance with pre-built dashboards
Embedded reports response times, handle times, priority and escalation trends
Mobility
Manage service requests on iPad – anytime, anywhere
Integration
Native integration with SAP ERP and SAP CRM
Open API
[Talk track:]
These are transformational times for customer service leaders. And presents a huge opportunities to be driving growth for their organizations.
To reap the benefits of this market opportunity, customer service leaders should focus on these five ingredients:
Insight – into the customer as well as into your companies combined knowledge
Every itneraction should be tailored to the customer’s need
Your customers expect to be served at their terms, and through their preferred communication channels
Service managers and field service technicians need complete mobile access
Lastly, customer service must be closely connected to the rest of your enterprise
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