The document discusses property management systems (PMS) in the hospitality industry, highlighting their importance, key features, and benefits. It outlines the structure of modern PMS, including modules for reservations, front desk operations, and data management. Additionally, it addresses trends in PMS technology, considerations for selecting PMS software, and both pros and cons of implementing such systems.

1. Current Trends and Issues on
Property Management System
Presented By:
Angelica S.A Reyes

2. CONTENTS
 Property Management System in the
Hospitality Industry
 Hospitality Technology is Now Second
Nature
 Main Modules of Property Management
Systems
 Structure of a Property Management System
 Property Management System Key Features

3.  Property Management System Benefits
 The Pros and Cons of Using a Property
Management System
 Top 5 Trends in Modern Hotel PMS
Technology
 Things to Consider When Choosing PMS
Software
 Final Word

4. What is a Property Management System
or PMS?
 PMS is a comprehensive software application used
to cover objectives like coordinating the
operational functions of front office, sales and
planning, reporting, etc. It facilitates a hotel’s
reservation management and administrative tasks.
 The first hotel property management systems were
introduced back in the 1980’s. But, even today not
every hotel has one.

5. Hospitality Technology is Now Second
Nature…
 Technology is no longer a luxury but a
necessity in today’s changing hospitality
landscape. Computing data is now more
important than ever because of the weight
of the data that flows for any given
process, during any point of time.

7. Main Modules of Property Management
System
 A modern property management system
combines multiple work environments in a
single piece of software. Depending on the
provider, the combination of modules and
functions can vary, and the functionality of
one module can be slightly different.

9. Structure of Property Management
 Central Reservation System
• Room Bookings
• Collection of E-Payments
• Management of Room Inventory and
Allocation
• Reservation Emails
• Activities Booking

10.  Front-Desk Operations
 Revenue Management
 Channel Management
• Metasearch
-Google, Yahoo, MSN, Wikipedia, Ask
• OTA (Online Travel Agency)
-Agoda, Wow Philippines, Expedia,
Tripadvisor, Travelocity
• GDS (Global Distribution System)
-Amadeus, Travelport (Galileo), Sabre,
Worldspan
• Hotel’s Webpage Online Booking

11.  Housekeeping
 Back-Office Management
• Event Management
• Spa and Gym Management
• Staff Management
• Consumption Costs and Hotel
Spendings Analysis
• Inventory Analysis
• Sales and Management of Promotional
Campaigns
• Reviews Management

12.  Reports and Analytics
 CRM and Customer Data Management
 Point-of-Sale Services

13. Property Management System Key
Features
 Flexibility of Services
 On-Premise Servers or Cloud
Pros Cons
Physical control over server hardware Need for dedicated IT support
Critical data is stored on-premise with no third party
access
Requires hardware and infrastructure capital
investment
Not reliant on internet access No uptime guarantees
More cost-effective for companies not concerned about
uptime
More prone to data loss in emergency
situations

14.  On-Premise Servers or Cloud
Pros Cons
No capital expenses
Internet speed and connection controls user
experience
Data can be backed up regularly, minimizing risk of
losses
Third party cloud servers might have access to
your data
Only pay for options you need
Access to data is solely dependent on internet
connection
Great for expanding companies outgrowing their
infrastructure, connecting employees globally
Cost outweighs benefits for companies not
reliant on uptime

15.  Interface Integration
 Online Booking
 User Friendly
REMEMBER:
Your PMS should be one of your greatest
assets and not a liability.

16. Property Management System Benefits
 Streamlined Check-In/Check-Out
Capabilities
 Improved Housekeeping Service
 Integrated Hotel Back-Office Systems
 Effective Hotel Distribution Management
 Improved Hotel Revenue Management
 Better Managed Customer Data

17. The Pros and Cons of Using a Property
Management System
 Time
Pros: Saves Time
Cons: Will Create More Work
 Money
Pros: Save and Increase Revenue
Cons: Will be an additional cost

18.  Integrations
Pros: All in one software
Cons: Overwhelmed with choice
REMEMBER:
Look for a PMS that is easy to use and
requires little staff training and
integrates with your other products.

19. Top 5 Trends in Modern Hotel PMS
Technology
 Cloud
 Mobility
 Guest Engagement
 Endless Integration
 Sleek Design
REMEMBER:
The modern PMS: where the investment is
low and the paybacks are high!

20. The Most Popular Hotel Management
Software
 Cloudbeds

21.  eZee Frontdesk by eZee Technosys

22.  Frontdesk Anywhere

23.  Hotelogix PMS

24.  Maestro PMS

25.  MSI CloudPM by MSI

26.  Opera Property Management System by
Oracle

27.  RDPWin

28.  Rezlynx PMS by Guestline

29.  roomMaster by InnQuest

30.  Skytouch Hotel OS

31.  5stelle*

32.  Amadeus Cloud Property Management

33.  Protel

34.  Stays PMS

35.  Little Hotelier

36. Things to consider when choosing PMS
Software
 Prioritize the Ease of Use
 Check Integration Options
 Assess Customer Support
 Pay Attention to the Degree of Customization
Offered by a Provider
 Consider Cloud Solutions First

37. Things to consider when choosing PMS
Software
 Prioritize the Ease of Use
 Check Integration Options
 Assess Customer Support
 Pay Attention to the Degree of Customization
Offered by a Provider
 Consider Cloud Solutions First

38. A well-chosen PMS can enhance overall
customer experience and increase guest
satisfaction.
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THANK YOU!