PMS is a comprehensive software application used to cover objectives like coordinating the operational functions of front office, sales and planning, reporting, etc. It facilitates a hotel's reservation management and administrative tasks. Technology is no longer a luxury but a necessity in today's changing hospitality landscape.
1. Current Trends and Issues on
Property Management System
Presented By:
Angelica S.A Reyes
2. CONTENTS
Property Management System in the
Hospitality Industry
Hospitality Technology is Now Second
Nature
Main Modules of Property Management
Systems
Structure of a Property Management System
Property Management System Key Features
3. Property Management System Benefits
The Pros and Cons of Using a Property
Management System
Top 5 Trends in Modern Hotel PMS
Technology
Things to Consider When Choosing PMS
Software
Final Word
4. What is a Property Management System
or PMS?
PMS is a comprehensive software application used
to cover objectives like coordinating the
operational functions of front office, sales and
planning, reporting, etc. It facilitates a hotel’s
reservation management and administrative tasks.
The first hotel property management systems were
introduced back in the 1980’s. But, even today not
every hotel has one.
5. Hospitality Technology is Now Second
Nature…
Technology is no longer a luxury but a
necessity in today’s changing hospitality
landscape. Computing data is now more
important than ever because of the weight
of the data that flows for any given
process, during any point of time.
6.
7. Main Modules of Property Management
System
A modern property management system
combines multiple work environments in a
single piece of software. Depending on the
provider, the combination of modules and
functions can vary, and the functionality of
one module can be slightly different.
8.
9. Structure of Property Management
Central Reservation System
• Room Bookings
• Collection of E-Payments
• Management of Room Inventory and
Allocation
• Reservation Emails
• Activities Booking
11. Housekeeping
Back-Office Management
• Event Management
• Spa and Gym Management
• Staff Management
• Consumption Costs and Hotel
Spendings Analysis
• Inventory Analysis
• Sales and Management of Promotional
Campaigns
• Reviews Management
12. Reports and Analytics
CRM and Customer Data Management
Point-of-Sale Services
13. Property Management System Key
Features
Flexibility of Services
On-Premise Servers or Cloud
Pros Cons
Physical control over server hardware Need for dedicated IT support
Critical data is stored on-premise with no third party
access
Requires hardware and infrastructure capital
investment
Not reliant on internet access No uptime guarantees
More cost-effective for companies not concerned about
uptime
More prone to data loss in emergency
situations
14. On-Premise Servers or Cloud
Pros Cons
No capital expenses
Internet speed and connection controls user
experience
Data can be backed up regularly, minimizing risk of
losses
Third party cloud servers might have access to
your data
Only pay for options you need
Access to data is solely dependent on internet
connection
Great for expanding companies outgrowing their
infrastructure, connecting employees globally
Cost outweighs benefits for companies not
reliant on uptime
15. Interface Integration
Online Booking
User Friendly
REMEMBER:
Your PMS should be one of your greatest
assets and not a liability.
16. Property Management System Benefits
Streamlined Check-In/Check-Out
Capabilities
Improved Housekeeping Service
Integrated Hotel Back-Office Systems
Effective Hotel Distribution Management
Improved Hotel Revenue Management
Better Managed Customer Data
17. The Pros and Cons of Using a Property
Management System
Time
Pros: Saves Time
Cons: Will Create More Work
Money
Pros: Save and Increase Revenue
Cons: Will be an additional cost
18. Integrations
Pros: All in one software
Cons: Overwhelmed with choice
REMEMBER:
Look for a PMS that is easy to use and
requires little staff training and
integrates with your other products.
19. Top 5 Trends in Modern Hotel PMS
Technology
Cloud
Mobility
Guest Engagement
Endless Integration
Sleek Design
REMEMBER:
The modern PMS: where the investment is
low and the paybacks are high!
36. Things to consider when choosing PMS
Software
Prioritize the Ease of Use
Check Integration Options
Assess Customer Support
Pay Attention to the Degree of Customization
Offered by a Provider
Consider Cloud Solutions First
37. Things to consider when choosing PMS
Software
Prioritize the Ease of Use
Check Integration Options
Assess Customer Support
Pay Attention to the Degree of Customization
Offered by a Provider
Consider Cloud Solutions First
38. A well-chosen PMS can enhance overall
customer experience and increase guest
satisfaction.
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THANK YOU!