A Property Management System (PMS) in the hospitality industry is an integrated software application that automates various hotel functions, including guest management, accounting, and marketing. It enhances both front and back office operations by maximizing revenue, improving inventory control, and facilitating guest services through automation. Key components discussed include interfaces with point-of-sale systems, electronic locking systems, and energy management systems to streamline hotel operations and enhance guest experience.

1.  In the Hospitality Industry a property management system
also known as a PMS is a comprehensive software
application used to automate hotel functions like guest
bookings, online reservations, point of sale, telephone,
accounts receivable, sales and marketing, banquets, food
and beverage costing, materials management, human
resources and payroll, maintenance management, quality
management and other amenities.
 The term property management systems (PMS) is
generally used to describe the set of computer programmes
that directly relate to front office and back office activities.
Chapter Five: Property Management Systems (PMS)

2.  Property Management systems integrate all of the
information needed to manage:
 Front office
 Back office
 Office automation.
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3.  In Font office it can use for various activities such as:
Revenue maximization, better rooms‘ inventory control,
more accurate management of room blocks, and yield
management capabilities.
 In back office application typically uses to carried out
the accounting and internal-control function.
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4.  In automation, guests will experience automated check-in and
check-out.
 Similar the technology has provided automated airline ticketing
especially CRS(Central Reservation System).
 Flight search
 Flight booking
 Using frequent flyer miles and points,
 Payment processing,

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5.  Ticketing
 Check-in and boarding,
 Baggage handling and reclaim.
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6. Hotel Property Management System
Interfaces

7.  When the main processor of a POS system interfaces
with a property management system (PMS), data can
be directly transferred from the POS system to
various front office and back offices POS place at:
 Restaurants
 Bar and Lounge areas
 Room service stations
 Gift shops
 Pool areas
Point-of-Sale Systems

8.  Telephone Call Accounting Systems (CAS) tracks guest room
phone charges.
 It thus enables hotel to take control over local and long-distance
telephone services and to apply a markup to switchboard
operations.
 A call accounting system can place and price out-going calls.
When a CAS is interfaced with a front office guest accounting
module, telephone charges can immediately be posted to the
proper folios.
Telephone Call Accounting Systems

9.  Often these systems interface with a front office
computer system, thereby enabling management to
exercise important key control measure.
 One kind of electronic locking system functions
through a computer terminal at the front desk.
 The terminal selects a code that will permit entry and
then produces a card for the guest to use.
 Once a code is entered and a card produced, all
previous codes are canceled, and cards issued to
previous guests no longer function.
Electronic Locking Systems

10.  Interfacing energy management systems with a hotel computer
system links guestroom energy controls with the front office
rooms‘ management package.
 This technology is used to extend guest in-room comfort. Passive
infrared motion sensors and door switches automatically switch off
lights and air conditioning when a guest is out of the room thus
reducing energy consumption.
 An energy management system monitors guestroom temperatures
by computer. This may lead to significant reductions in energy
consumption and lower energy costs
Energy Management Systems

11.  Automation has simplified many auxiliary guest
services such as the placement of wake-up calls and
voice messaging for guests.
 An automated wake-up system permits front desk
employee to input a guest‘s room number and
requested wake-up time.
 Electronic message-waiting systems are designed to let
a guest know that a message is waiting at the front
desk.
 Now, they actually display message on the television
screen.
Auxiliary Guest Service Devices

12. 1.2 Functions of Property Management System
 A good property management system must be able to
provide six basic functions which include:

13. A. Enable guests to make reservation

14.  It enables the front office Enable Guests to
Check-in/Register when they arrive and
Check-out/Pay When They Leave.
B. Enable Guests to Check-in/ Check-out/

15.  Room type
 Status
 Occupancy
C. Enable Staff to Maintain Guest Facilities

16.  Credit card information
 Address information
 Business
 Home
 Room rate
 Room charges
 Night audit
 Collects and posts room/guest data
D. Account for Guests’ Financial Transactions

17.  Information relevant and beneficial to future sales
efforts Accessed by:
 Central Reservation System (CRS)
 Customer Relationship Management (CRM
o CRM is used to collect and maintain data about sales
contacts.
o It is very comprehensive and holds such data as: names,
addresses, birthdates, anniversaries, business, and other
personal information
E. Track Guests’Activities for Use in Future Sales Efforts

18.  POS (Food and Beverage)
 EMS Systems
 In-Room Amenities
 Messaging
 Security
 Call Accounting System
F. Interface with other systems

19.  The Hotel of The Future - Powered By Tuya.mp4
The Future of Hotel Technology

20.  Thanks for your patient
 Any Question??

21. 1. List and discuss at least 3 factors to be
considered when selecting a computer software
system.
2. List and discuss at least 3 functions of Property
Management System.(PMS)
Quiz