Matter of Tech is an IT services and consultancy company based in Gurgaon, India that was founded in 2011 to combine IT innovations with business practices. They specialize in the education sector and have launched products like Book Bazaar and VLE. UpKeepers is a proposed project by Matter of Tech to make home maintenance easy by connecting homeowners with handymen for minor tasks through their intermediary platform.

1. Matter of Tech solution Pvt .
Ltd
In partial fulfillment of the requirement MBA
(GEN) Winter Batch
Presented by :
Md. Habibur Rahman Shamsi
Enrollment No : 2014 – 502 - 019
Sessions : 2014 - 2015

2. Introduction
O Matter of Tech is a leading complete IT Services & Consultancy Company based in
Gurgaon (India). Matter of Tech was established in 2011 by our founders Mr. Archit
Gupta and Mr. Ujjwal Bishnoi . It was his vision to a new way of business by
combining IT innovations with current market business practice.
O Our main emphasis is to deliver best quality in every project we undertake .We believe
Technology leadership is the most successful strategy to challenge competitors and
consolidate our position since business and technology work hand in hand. We
specialize in the education sector and have launched multiple successful IT products
like Book Bazaar, VLE etc.
O With a rare mix of IT & project management experts, we bring the most complete team
to bear on every project we take on. Business & technology experts, from the best
universities in the world, bring invaluable insights and expertise into their areas of
expertise. Industry veterans, form the backbone of our leadership team. In a business
model where people are the growth drivers, we are endowed with one of the most
enviable pool of talent from across the globe.

3. Sip Project

4. Introduction
O A unique idea to make Home Maintenance Easy and
Simple. It offers personalised services to the homemakers
looking for handymen, or ‘bhaiya’ as we call them, to get
maintenance jobs done at their homes, workplaces, etc.
O UpKeepers will work as an intermediary between the
homemakers and bhaiyas, taking all the responsibility of
finding the help they need and sending it to them with just
one call or text.
O
UpKeepers has an extensive panel of bhaiyas that you
might require in the everyday routine maintenance of your
home. Now, you can sit back and relax as we will do the
findings for you and send them to you.

5. Vision
To produce excellent services in the field of Technical Services maximum
efforts driven towards customer satisfaction.
Mission
To build upon a reputation of being one of the most innovative Technical
Services Solution and Service provider. We believe in doing our work in
the most efficient way with our hard work put in our smart work culture.
To safeguard our employees, visitors and company assets
To create an environment of mutual trust, open communication and loyalty
amongst the employees to attain both internal and external customer
satisfaction.

6. Image

7. Service provides in Matter of
Tech
Minor plumbing
Leaky faucets, repair/replace fixtures, sprinkler repair, minor drain problems, garbage disposal install,
install ice maker lines.
Minor electrical
Ceiling fan repair and install, electrical plugs and switches, vanity lights, motion lights, cable and phone line
installation.
Ac repair Window , Split , Ducting installation .,un installation, & servicing
Window, wall
and door
repairs
Small hole repair, door installation, window maintenance and repair.
Decks and
patios
Deck repair and maintenance, chemical cleaning, pressure washing, wood replacement, handrail installation.
Painting Interior and exterior (short of an entire exterior of a house).
Appliances All type of Ac ,microwave ,fridge , washing machine e.t.c
Flooring Carpet and hard wood repair.
Deep
Cleaning
All types of cleaning like a washroom , bathroom , hotel, office,
Tiffin This work is process on start

8. Services
As a Handyman, will offer a wide range of home
repair services.
The services are generally fairly minor task , if the
problem becomes major a contractor is best suited to
solve the difficulty.
Handy Man will offer the value-added feature to pre-
screen a contractor when Technician is unable to
perform the repair.

9. Service Quality
Service
Quality
Reliability
Responsiveness
Assurance

10. Contact to Customer’s
Customer calls Telle caller Executive
Vendor . Internal Management
Customer conformation to
(customer’s)
calling
con
tact
contact
R
e
a
c
h
Calls
C
a
l
l
s
Offers/
Charge
s

11. Vendor Management
1.Salary base 2. Profit base
Vendor mgmt Vendors
Jobs
Customer’s
Office Handyman
(Reach)
Calls
R
c
h
Status

12. ERP Up Dates
ERP update Fill up to client Details
Types Required Time
Assign Work Vendor Check
Conformation Call Vendor Check Status
(client) ( Send to client )
Req
REq
Work
Status
C
e
n
t
l
i
Av on Vendor

13. Feed Back
Call to client Ask Few que
Payment Satisfied /dis Satisfied

14. Payment Method
O Cash Payment
O Cheque Payment

15. Booking Partner
Field Shop Stall/ Shop
Pumphlet(given) Generate Id
Calling BP Fill up
details
Profit (comission) Payment

16. Calls Data Days wise
Days Total Nos Customers
Calls
Total Nos of satisfied Total Nos of
dis satisfied
Cancelled
Calls
IN completed
Work
Monday 20 7 8 2 3
Tuesday 10 2 1 4 3
Wednesday 18 8 6 2 2
Thursday 9 4 3 1 1
Friday
15 6 9 0 0
Saturday 21 10 6 3 2
Sunday 24 11 8 4 1

17. Graph
Total Number of
Satisfied, 48, 41%
Total Number of Dis
Satisfied, 41, 35%
Cancelled
Calls, 16,
14%
InComplete
Work, 12, 10%
Total
Total Number of Satisfied
Total Number of Dis Satisfied
Cancelled Calls
InComplete Work

18. Conclusions
O Barriers to Communication
O Vendor management
O Payment problems
O Billing problems
O Assurance
O Time adjustment
O Technician’s are shortages

19. Recommendation
O Identity card Provides to tech
O Contact to client ,Tech & communicate
O Vendor/ Tech Management
O Time arrangement
O Bill provides to customer’s
O Payment option
O Assurance to Customer’s
O Numbers of technician increase
O Tracker feed on every Tech mobile

20. Performance Management
O For improving the value of marketing.
O Various technologies help monitor, measure and
communicate marketing′s value, impact, perform.
O Technologies that illustrate this category include
marketing analytics tools, marketing reporting and
ERP , marketing models, alignment and
accountability tools
O Repairing items is far less expensive for the
consumer.
O Up keepers offers apps booking 20% discount for
all of their work, if something goes wrong,
Handyman will make it right.

21. Website & social Media
Contact
Website & social
media
www.upkeepers.in
Up keepers Apps
Facebook
Linkdin
Twitter